Diploma in Office Administration - Executive

at Conestoga College - Brantford Campus Canada

In just 30 weeks, graduates of the Reception and Customer Service program are prepared to assume roles in a front desk or customer service role. You will develop the skills and strategies required to interact with customers in a professional and appropriate manner in a diverse business environment. This Ontario College Certificate program prepares you to use various office equipment and technologies, while gaining hands-on experience in customer engagement, scheduling appointments, document system maintenance, and purchasing and inventory management. Through a variety of projects, case studies and interactive learning opportunities, you will develop the workplace interpersonal skills needed to support all phases of your career. A field placement is included; allowing you to translate theoretical knowledge from the classroom into applied practice in a workplace setting.

Program Outcomes

• Employ customer service strategies, practices, techniques and technologies for reception and front office administration to perform various required tasks specific to the role both individually and as part of a customer service team.
• Build rapport with customers and team members using relevant communication styles and strategies to provide professional customer care.
• Manage various customer service and collaborative situations using interpersonal skills, critical thinking strategies, and relevant negotiation and conflict resolution skills to ensure a professional level of customer care.
• Support business needs specific to the role using the IT tools available to produce documents, electronic communications, spreadsheets and presentations.
• Evaluate career-related personal values, strengths, and opportunities to support career goals and the development of a personal and professional career plan.
• Employ professional workplace behaviours to locate and maintain work in a variety of environments and successfully manage workplace expectations.
• Adhere to workplace laws, organizational structure, and ethics that impact job maintenance and employee rights and responsibilities

This two-year diploma program is designed for students who wish to acquire a general education in the arts and sciences while having the flexibility to explore further educational options within the college or to pursue a degree at a local university. Students will acquire skills in communication, critical thinking and research, while exploring contemporary issues in today's global society. Students will explore a topic of interest through the construction of a research project, paper, and portfolio that culminates in a presentation to an expert audience. During this program, students will participate in a course that will enable them to discover career opportunities.

In the second semester students will consult with their program coordinator to select from a variety of post-secondary courses in disciplines of their choice. The program is constructed to allow students to explore options that meet future academic goals either through selecting courses in a major discipline or courses eligible for credit transfer at the University of Waterloo (courses are subject to availability). After successful completion of this program, students may wish to apply to programs within Conestoga College or pursue further education at other institutions.

In an increasingly complex working environment, the services of a competent human resources professional are highly valued. Thriving organizations employ these practitioners to manage their most important resource: the people who make things happen. The optional co-op stream includes one co-op work term.Courses in this program are based on the Human Resource Professionals Association (HRPA) competency framework and meet the academic requirements for the HRPA designation.

In just eight months, graduates of the Medical Office Practices certificate are prepared to confidently assume front-line roles within the growing community-based health services field. This unique program provides coursework in health care terminology, medical, dental and alternative office management, medical billing, insurance and bookkeeping procedures, and introductory medical transcription. This strong foundation of medical office procedures, coupled with courses in effective communication strategies and the latest computer applications ensures that graduates are in-demand in a wide variety of health care settings. Students who successfully complete this certificate may apply to the second year of the Health Office Administration diploma with advanced standing.

Note:
Students that successfully complete the Medical Office Practices (1308) certificate program are eligible to apply to level 3 of the Health Office Administration (1047) diploma program. Space in the Health Office Administration program is limited and transfer applicants are not guaranteed a seat in the program. Depending on the number of applications and the number of available seats, a ranking process may be used.

Global Business Management
The Global Business Management graduate program provides an internationally-focused body of knowledge and skills for individuals interested in extending their business understanding beyond the domestic environment. The curriculum emphasizes the skills and knowledge necessary to operate in different roles within international cultural, legal and political contexts. This broad-based program will explore the field of management both in theory and through practical applications considering different organizational lenses. Graduates will be eligible to apply for the FITT (Forum for International Trade Training) diploma, and the CITP (Certified International Trade Professional) designation (subject to one year of work experience).

Global Hospitality Management
The Global Hospitality Management graduate certificate program is open to international students with a background in hospitality. This program will complement an already earned diploma or degree in business, hospitality or a related field, and enable applicants to gain a work visa in Canada. Graduates of the Global Hospitality Management program will develop more management and operational ability specific to the hospitality industry and provide graduates with opportunities to obtain a supervisory or management level position in hospitality organizations. The program will focus on essential management and operational areas needed in hospitality organizations through an exploration of theory and practice in the field of management. Students will earn a TrainCan Food Safety Certificate, Smart Serve (responsible alcohol service) Certificate, and WHMIS as part of the core curriculum. The optional co-op stream includes one co-op work term instead of the Guided Career Management course.

With today’s technological advancements, Automotive Service Technicians need to possess skills in overall repair and maintenance, in addition to advanced technology. Conestoga’s Motive Power Technician – Automotive Service diploma program will provide you with the opportunity to develop skills in all of these areas. With a focus on hands-on training to complement the in-class theory, you will be well-positioned to enter this high demand trade area. In addition to the core trade-related skills, this program also prepares you to take on related roles within the automotive industry including business development, shop and parts management; and a variety of other alternative options to a traditional technician career. For those interested in further developing their technical skills, the second year of the program will enable you to delve deeper into related topics such as electric hybrids, engine failure analysis and electrical diagnostics and repair. As a graduate of the diploma program, you will have an opportunity to receive automatic exemption from Levels 1 and 2 of the Automotive Service Technician apprenticeship in-school training should you choose to pursue that career pathway. 

Accelerate your career by learning best practices, tools, techniques and cutting-edge technologies to be a successful Business Analyst in today's data-driven digital economy. The role of the business analyst is evolving from just gathering requirements to one helping align and drive organizational strategy. In this Ontario College Graduate Certificate program, you will discover how to enable change in an organization by articulating needs and recommending solutions that deliver value to stakeholders. You will develop the ability to write detailed requirements for system changes and enhancements and ensure system changes are well tested by developing test cases and managing defect resolution along with coordinating user acceptance testing. A solid grasp of the end-to-end process of making effective decisions with data will give you an edge to facilitate enhanced decision making. In addition, you will learn leading industry software to build a solid skills portfolio in data modelling, emerging technologies, project management, and change and risk management.

This two-year diploma program prepares students for professional practice in the field of early learning and child care. Through interactive classroom learning and integrative field placement experiences, students will develop skills that will enable them to work in collaboration with families, colleagues and communities for the purpose of designing, implementing and evaluating inclusive play-based early learning programs. Building on a thorough understanding of child development and principles of responsive practice, students will work in partnership with college-operated child development centres, kindergarten classrooms, licensed early learning and care programs and community agencies in order to integrate classroom theory and practice in meaningful and engaging ways.

Note:
The January intake offers the opportunity for accelerated completion. The program is delivered in four consecutive semesters.
Successfully completing the Human Services Foundations program prior to applying to the Early Childhood Education diploma program is an opportunity to obtain a year of personal growth and education that may contribute to success in this career-focused program.

With the current pace of construction in Ontario, there is a high demand for skilled equipment operators to support this industry. Completion of the Heavy Construction Equipment Operation program will position you for success in the industry. This program includes a significant amount of hands-on experience, safely performing basic maintenance and operating various pieces of large equipment at one of our two program locations (South Guelph or Brantford Airport). You will also be exposed to compact equipment and paving operations. This practical experience is complemented with related theory including environmental practices, soils, concrete and asphalt, surveying and site plans. By the end of the program, you will be well-prepared for success as you enter employment in the heavy construction and paving industries as an equipment operator. As a graduate of this program, you will have the opportunity to receive automatic exemption from all of the apprenticeship in-school training for the three Heavy Equipment Operator trades (Tractor-Loader-Backhoe, Excavator, Dozer) should you choose to pursue that career pathway.

The Global Business Management graduate program provides an internationally-focused body of knowledge and skills for individuals interested in extending their business understanding beyond the domestic environment. The curriculum emphasizes the skills and knowledge necessary to operate in different roles within international cultural, legal and political contexts. This broad-based program will explore the field of management both in theory and through practical applications considering different organizational lenses. Graduates will be eligible to apply for the FITT (Forum for International Trade Training) diploma, and the CITP (Certified International Trade Professional) designation (subject to one year of work experience).