Graduate Certificate in Web Development

at Conestoga College - Brantford Campus Canada

In just 30 weeks, graduates of the Data Processing and Reporting program are prepared to assume roles entering and organizing data in an office role. You will develop the skills and strategies required to interact with customers in a professional and appropriate manner in a diverse business environment. This Ontario College Certificate program prepares you to use various electronic data applications, while gaining hands-on experience to organize data, visually present data, develop basic data reports, validate accuracy of data and support digital marketing platforms. Through a variety of projects, case studies and interactive learning opportunities, you will develop the workplace interpersonal skills needed to support all phases of your career. A field placement is included; allowing you to translate theoretical knowledge from the classroom into applied practice in a workplace setting. 

In just 30 weeks, graduates of the Reception and Customer Service program are prepared to assume roles in a front desk or customer service role. You will develop the skills and strategies required to interact with customers in a professional and appropriate manner in a diverse business environment. This Ontario College Certificate program prepares you to use various office equipment and technologies, while gaining hands-on experience in customer engagement, scheduling appointments, document system maintenance, and purchasing and inventory management. Through a variety of projects, case studies and interactive learning opportunities, you will develop the workplace interpersonal skills needed to support all phases of your career. A field placement is included; allowing you to translate theoretical knowledge from the classroom into applied practice in a workplace setting.

Program Outcomes

• Employ customer service strategies, practices, techniques and technologies for reception and front office administration to perform various required tasks specific to the role both individually and as part of a customer service team.
• Build rapport with customers and team members using relevant communication styles and strategies to provide professional customer care.
• Manage various customer service and collaborative situations using interpersonal skills, critical thinking strategies, and relevant negotiation and conflict resolution skills to ensure a professional level of customer care.
• Support business needs specific to the role using the IT tools available to produce documents, electronic communications, spreadsheets and presentations.
• Evaluate career-related personal values, strengths, and opportunities to support career goals and the development of a personal and professional career plan.
• Employ professional workplace behaviours to locate and maintain work in a variety of environments and successfully manage workplace expectations.
• Adhere to workplace laws, organizational structure, and ethics that impact job maintenance and employee rights and responsibilities

This two-year diploma program is designed for students who wish to acquire a general education in the arts and sciences while having the flexibility to explore further educational options within the college or to pursue a degree at a local university. Students will acquire skills in communication, critical thinking and research, while exploring contemporary issues in today's global society. Students will explore a topic of interest through the construction of a research project, paper, and portfolio that culminates in a presentation to an expert audience. During this program, students will participate in a course that will enable them to discover career opportunities.

In the second semester students will consult with their program coordinator to select from a variety of post-secondary courses in disciplines of their choice. The program is constructed to allow students to explore options that meet future academic goals either through selecting courses in a major discipline or courses eligible for credit transfer at the University of Waterloo (courses are subject to availability). After successful completion of this program, students may wish to apply to programs within Conestoga College or pursue further education at other institutions.

Today's manufacturing sector requires highly skilled individuals with in-depth knowledge of current quality assurance and management practices. If you have the desire to be part of a quality movement, and want hands-on experience with the tools to support your career goals, then this program will be of interest to you. This two-semester Quality Assurance Manufacturing and Management Ontario College Graduate Certificate will provide you with the knowledge and techniques to improve the delivery and quality of goods and services. This program focuses on the use of modern quality improvement methods that support the achievement of performance excellence in manufacturing and associated business processes. A combination of theoretical and practical learning opportunities will prepare you for a variety of management and quality assurance organizational opportunities.

Program Outcomes

• Implement and document quality processes that ensure conformance to international quality standards.
• Evaluate the results of experiments for process improvement and product development to form recommendations using various process improvement tools.
• Evaluate quality issues, opportunities, and performance metrics using current and relevant tools such as Statistical Process Control (SPC) and Root Cause Analysis.
• Lead advanced product quality planning activities in an industrial environment using accepted quality assurance techniques including Failure Modes and Effects Analysis (FMEA) and Production Part Approval Process (PPAP).
• Plan the implementation of quality management processes within an industrial organization using accepted philosophies.
• Select the correct device or instrument to accurately measure product parameters and conduct a Measurement System Analysis (MSA).
• Conduct audits for Quality and Environmental systems in order to report findings and recommendations to both internal and external stakeholders.
• Apply test procedures and techniques to confirm that product design requirements are met.
• Communicate technical information effectively to customers and various internal stakeholders in management, engineering, manufacturing, marketing, and sales.
• Interpret information from a variety of technical and specialized sources to support quality processes.

If you enjoy troubleshooting complex problems, utilizing some of the latest technology and working with your hands, consider taking a program leading to a career as an automotive service technician. Through a combination of hands-on activities and theory-based classes, graduates from the Motive Power Fundamentals - Automotive Repair certificate program are well-positioned to enter and be successful working in this trade area. Throughout the duration of your program, you will develop a strong foundation of technical skills needed for the automotive field.
You will develop safe working practices in the use of tools, machinery, and equipment and will apply fundamental communication, documentation, information technology, and computer skills to support a motive power-related work environment. To round out your training, you will be introduced to the basics of running a motive power business and relevant legal issues.
As a graduate of the certificate program, you will have an opportunity to receive automatic exemption from Level 1 of the Automotive Service Technician apprenticeship in-school training should you choose to pursue that career pathway.

With today’s technological advancements, Automotive Service Technicians need to possess skills in overall repair and maintenance, in addition to advanced technology. Conestoga’s Motive Power Technician – Automotive Service diploma program will provide you with the opportunity to develop skills in all of these areas. With a focus on hands-on training to complement the in-class theory, you will be well-positioned to enter this high demand trade area. In addition to the core trade-related skills, this program also prepares you to take on related roles within the automotive industry including business development, shop and parts management; and a variety of other alternative options to a traditional technician career. For those interested in further developing their technical skills, the second year of the program will enable you to delve deeper into related topics such as electric hybrids, engine failure analysis and electrical diagnostics and repair. As a graduate of the diploma program, you will have an opportunity to receive automatic exemption from Levels 1 and 2 of the Automotive Service Technician apprenticeship in-school training should you choose to pursue that career pathway. 

The Occupational Health, Safety and Wellness (OHSW) graduate program provides a focused body of knowledge and skills for individuals interested in developing and building their knowledge and skills in occupational health, safety and wellness. In today's work environment, a balance of work and personal wellness is critical from both the personal and organizational perspective. The workplace is a priority target setting for health promotion initiatives as set out by the World Health Organization, with the end goals of protecting and promoting both individual and organizational well-being. Therefore, employers are required to manage occupational health, safety and wellness from a legal perspective, and have moral and ethical imperatives to do so. Additionally, there is an economic advantage to employers who seek to maximize productivity and engagement in the workplace since healthy workers are more productive, more engaged, and have lower absenteeism and presenteeism rates.

The program is designed to provide students with a solid foundation in how occupational health, safety and wellness initiatives can be developed and implemented in businesses and organizations to address these imperatives. Students will research and analyze existing health, safety and wellness trends and utilize that research to develop programs that address health, safety and wellness concerns within the workplace.

Accelerate your career by learning best practices, tools, techniques and cutting-edge technologies to be a successful Business Analyst in today's data-driven digital economy. The role of the business analyst is evolving from just gathering requirements to one helping align and drive organizational strategy. In this Ontario College Graduate Certificate program, you will discover how to enable change in an organization by articulating needs and recommending solutions that deliver value to stakeholders. You will develop the ability to write detailed requirements for system changes and enhancements and ensure system changes are well tested by developing test cases and managing defect resolution along with coordinating user acceptance testing. A solid grasp of the end-to-end process of making effective decisions with data will give you an edge to facilitate enhanced decision making. In addition, you will learn leading industry software to build a solid skills portfolio in data modelling, emerging technologies, project management, and change and risk management.

This advanced-level graduate certificate program provides individuals with the knowledge and techniques to improve the delivery and quality of products and services. The material that is taught in this program can be applied within any area of an organization. The focus of this program is on the achievement of performance excellence through the use of modern quality improvement methods. The program develops the skills required to perform process quality roles in a broad range of organizations and sectors.The program content aligns favourably with selected American Society of Quality's (ASQ) Bodies of Knowledge. This program is non-industry specific as it provides the proficiencies demanded by organizations in today’s market place.

This graduate certificate program focuses on developing skills for managing in public, and non-profit community and social service organizations. You will gain knowledge of community development methods and learn strategies for relationship building, community outreach and community leadership. Human resources, financial management, project management, principles of management as well as program development and fundraising will also be addressed. You will have the opportunity to enhance your understanding of community-based social policy and public administration and gain perspectives on social, cultural and political issues. The program includes a work placement experience that will allows you to gain practical experience working in a government, community-based, or social service agency or organization.