Diploma in Business

at Conestoga College - Brantford Campus Canada

The Supply Chain Management - Global program prepares students for careers in the fields of logistics, procurement, supply chain and operations. Through extensive practical learning activities, students enhance their knowledge of supply chain concepts applicable to a variety of sectors. Graduates will be well-prepared to support the management of job functions by examining the connections between strategic objectives, stakeholder expectations, and supply chain design, functions, processes and roles; determining the value-added and financial implications of supply chain decisions and design on business profitability, efficiency and stakeholder satisfaction; using risk mitigation tools and strategies; reviewing supply chain activities and transactions for compliance with relevant policies, standards, legal, regulatory and contractual obligations; collaborating with, and using leadership and communication skills to build strategic relationships with a diversity of stakeholders.

Today's manufacturing sector requires highly skilled individuals with in-depth knowledge of current quality assurance and management practices. If you have the desire to be part of a quality movement, and want hands-on experience with the tools to support your career goals, then this program will be of interest to you. This two-semester Quality Assurance Manufacturing and Management Ontario College Graduate Certificate will provide you with the knowledge and techniques to improve the delivery and quality of goods and services. This program focuses on the use of modern quality improvement methods that support the achievement of performance excellence in manufacturing and associated business processes. A combination of theoretical and practical learning opportunities will prepare you for a variety of management and quality assurance organizational opportunities.

Program Outcomes

• Implement and document quality processes that ensure conformance to international quality standards.
• Evaluate the results of experiments for process improvement and product development to form recommendations using various process improvement tools.
• Evaluate quality issues, opportunities, and performance metrics using current and relevant tools such as Statistical Process Control (SPC) and Root Cause Analysis.
• Lead advanced product quality planning activities in an industrial environment using accepted quality assurance techniques including Failure Modes and Effects Analysis (FMEA) and Production Part Approval Process (PPAP).
• Plan the implementation of quality management processes within an industrial organization using accepted philosophies.
• Select the correct device or instrument to accurately measure product parameters and conduct a Measurement System Analysis (MSA).
• Conduct audits for Quality and Environmental systems in order to report findings and recommendations to both internal and external stakeholders.
• Apply test procedures and techniques to confirm that product design requirements are met.
• Communicate technical information effectively to customers and various internal stakeholders in management, engineering, manufacturing, marketing, and sales.
• Interpret information from a variety of technical and specialized sources to support quality processes.

Business is evolving. Are you uncertain about the exact career path you would like to follow? If your answer is ‘yes’, then the two-year Business diploma program is perfect for you, as it is designed to expose students to many different disciplines, ensuring diverse career opportunities. The Business program provides a broad education encompassing all functional areas of business, including business accounting, finance, marketing, sales, operations and human resources management. Today’s world is full of business opportunities; graduates of this program will have work-ready skills that will enable them to operate in multiple business departments, return to their family business or start their own business venture. They will also be able to bridge into the third year of the Business Administration – Management program, complete an 8-month post-graduate certificate, or bridge into the second year of the BBA – International Business Management degree program (subject to a 70% program average). You can start the Business program in the fall, winter or spring, at multiple campuses, and choose the delivery format that best suits your circumstances and lifestyle - full-time during the day, part-time in the evening, or online, and complete it in as little as 16 months (full-time or online).

Today’s office is a dynamic place to work with global networking, communication and work flows becoming increasingly complex and challenging. In order to ensure the efficiency of the organization, employers depend on office administrators to provide effective clerical support to all levels of management. They need staff with exceptional computer skills and organizational skills and specific business skills such as bookkeeping, customer service and document processing. In this one-year certificate program, students develop the necessary technical, organizational and interpersonal skills that will enhance their role as an effective member of the office team. With a wide variety of hands-on practical experience and creative thinking skills, graduates are fully trained to meet the demands of today’s challenging work environment.

Note:
Students that successfully complete the Office Administration – General (1095) program are eligible to apply to level 3 of the Office Administration – Executive (1096) diploma program. Space in the Office Administration – Executive program is limited and transfer applicants are not guaranteed a seat in the program. Depending on the number of applications and the number of available seats, a ranking process may be used.

In just 30 weeks, graduates of the Reception and Customer Service program are prepared to assume roles in a front desk or customer service role. You will develop the skills and strategies required to interact with customers in a professional and appropriate manner in a diverse business environment. This Ontario College Certificate program prepares you to use various office equipment and technologies, while gaining hands-on experience in customer engagement, scheduling appointments, document system maintenance, and purchasing and inventory management. Through a variety of projects, case studies and interactive learning opportunities, you will develop the workplace interpersonal skills needed to support all phases of your career. A field placement is included; allowing you to translate theoretical knowledge from the classroom into applied practice in a workplace setting.

Program Outcomes

• Employ customer service strategies, practices, techniques and technologies for reception and front office administration to perform various required tasks specific to the role both individually and as part of a customer service team.
• Build rapport with customers and team members using relevant communication styles and strategies to provide professional customer care.
• Manage various customer service and collaborative situations using interpersonal skills, critical thinking strategies, and relevant negotiation and conflict resolution skills to ensure a professional level of customer care.
• Support business needs specific to the role using the IT tools available to produce documents, electronic communications, spreadsheets and presentations.
• Evaluate career-related personal values, strengths, and opportunities to support career goals and the development of a personal and professional career plan.
• Employ professional workplace behaviours to locate and maintain work in a variety of environments and successfully manage workplace expectations.
• Adhere to workplace laws, organizational structure, and ethics that impact job maintenance and employee rights and responsibilities

In this two-year diploma, students develop the medical base of knowledge, technical and administrative skills and professional communication expertise required to take on more progressive responsibilities in today’s increasingly complex and dynamic health care environment. With a strong emphasis on problem solving, hands-on application and critical thinking, the Health Office Administration program prepares graduates to confidently assume administrative positions integral to the success of health care organizations. Coursework in medical and dental office management, hospital unit administration, insurance practices, and medical transcription, coupled with current business computing applications, bookkeeping, and office management procedures ensure that graduates are in-demand in a wide variety of health care settings.In addition to participating in health office simulations, students will have the opportunity to consolidate their skills in the fourth semester of this program in a seven-week (minimum 245 hour) unpaid work placement in a local health care organization.

This two-year diploma program prepares students for professional practice in the field of early learning and child care. Through interactive classroom learning and integrative field placement experiences, students will develop skills that will enable them to work in collaboration with families, colleagues and communities for the purpose of designing, implementing and evaluating inclusive play-based early learning programs. Building on a thorough understanding of child development and principles of responsive practice, students will work in partnership with college-operated child development centres, kindergarten classrooms, licensed early learning and care programs and community agencies in order to integrate classroom theory and practice in meaningful and engaging ways.

Note:
The January intake offers the opportunity for accelerated completion. The program is delivered in four consecutive semesters.
Successfully completing the Human Services Foundations program prior to applying to the Early Childhood Education diploma program is an opportunity to obtain a year of personal growth and education that may contribute to success in this career-focused program.

International trade and investment are critical to the Canadian economy. As a result, Canadian businesses are in need of people who can manage international projects that take place across time zones, languages, cultures and currencies. For those looking for a career in global business enterprises, this program is well suited for you.The first year of the program will provide you with a broad knowledge base in the four major areas of global business - Accounting and Finance, Marketing and Sales, Supply Chain and Operations, and Human Resources. Furthering your knowledge and skills, you will build your management and leadership capacity in the second year. Through a variety of case studies and interactive learning opportunities, you will develop skills needed to make strategic international business decisions.As a graduate, you will acquire specialized knowledge and skills in international business allowing you to carry out international business functions in today's global marketplace. Upon graduation you will have the skills and education you need to apply for the FITT Diploma from the Forum of International Trade Training, and the CIM designation from the Canadian Institute of Management. You will be well positioned to be successful in entry-level and junior management positions in all areas of international business.As part of Conestoga’s commitment to innovative learning strategies, a laptop is included in the program fees. The laptop initiative enables you to have current and relevant resources, and an interactive learning experience. You will be able to access course materials, participate in collaborative learning environments and build the technological skills needed in today's workforce. Students will receive instructions on how they will obtain their device.

The Occupational Health, Safety and Wellness (OHSW) graduate program provides a focused body of knowledge and skills for individuals interested in developing and building their knowledge and skills in occupational health, safety and wellness. In today's work environment, a balance of work and personal wellness is critical from both the personal and organizational perspective. The workplace is a priority target setting for health promotion initiatives as set out by the World Health Organization, with the end goals of protecting and promoting both individual and organizational well-being. Therefore, employers are required to manage occupational health, safety and wellness from a legal perspective, and have moral and ethical imperatives to do so. Additionally, there is an economic advantage to employers who seek to maximize productivity and engagement in the workplace since healthy workers are more productive, more engaged, and have lower absenteeism and presenteeism rates.

The program is designed to provide students with a solid foundation in how occupational health, safety and wellness initiatives can be developed and implemented in businesses and organizations to address these imperatives. Students will research and analyze existing health, safety and wellness trends and utilize that research to develop programs that address health, safety and wellness concerns within the workplace.

Senior management require strong administrative and analytical support, relying on assistants, business, and office managers with technical competency, superior organization skills, the ability to manage conflicting demands and a variety of responsibilities. Graduates will be able to coordinate activities on the manager's behalf and ensure the manager successfully navigates through a multitude of functions and responsibilities. Students will complete courses designed to develop proficiency in the use of integrated software and financial processes, apply managerial principles and processes, strengthen verbal and written communication, and develop expertise in administrative procedures and processes. Graduates of this program will be ready to become integral parts of the leadership team in any business by providing support for the activity of the senior executive group.