Associate in Applied Science - Customer Service Representative

at MSM Group - Spokane Community College USA

Mechanical Engineering Technology prepares students for advanced mechanical drafting and design using both CAD drafting and Solid Modeling techniques.  The course of study prepares students to work in engineering teams for large and small manufacturing firms, consulting engineering firms, testing, and research companies.

Students learn the design and manufacturing processes required for a product to be developed from the initial concept to final production.  Students not only learn to draft using CAD and Solid Modeling techniques, but also get "hands-on" practical experience in 3D Printing, engineering design projects, and by learning fabrication processes used in industry.  Coursework includes design and assembly techniques as well as shop practice techniques and shop safety.  The course of study includes advanced disciplines of engineering technology such as math, physics, electrical theory, manufacturing, project management, and/or optional studies as available in statics, the strength of materials, chemistry, etc.

Learning Outcomes

• Use the systems, symbols, language and mechanics of the drafting field.
• Skillfully apply computers and engineering office software for documentation, communication, design, and drafting.
• Identify, solve, and apply engineering calculations relevant to a full drafting and design project.
• Work productively in a team environment and/or as an independent drafter/designer when required.
• Work with the sense of responsibility and accuracy required in the field of engineering design and drafting.
• Develop individual and full sets of drafting projects including shop drawings, assembly drawings, schematics, and construction plans using 2-D CAD and 3-D CAD solid modeling.
• Create accurate solid model computer files to transfer to rapid prototypes, CNC use, shop drawings, or engineering designs.
• Identify and select appropriate materials and processing of materials used in industry for a design project.
• Demonstrate basic shop practices in woods, metals, plastics, and composites, including machining, fabrication/welding, assembly and testing for design prototypes.
• Demonstrate global awareness of the impact of efficiency, effectiveness, cost, and sustainability in design.
• Create, track, and maintain an engineering design project from inception through scheduling, drafting, prototyping, costing, and documentation.

This regionally respected American Bar Association (ABA) approved program consists of basic and specialty legal courses designed to prepare students for employment in the legal services field. The program offers an Associate in Applied Sciences (AAS) in Paralegal Studies, and Paralegal Certificate.

The AAS in Paralegal Studies is awarded after completion of 90-98 credits of required coursework. If full class loads are taken each quarter, the program requires 6-7 quarters to complete. The supervised legal work experience required for graduation or the internship must be approved by the program director. A grade of 2.0 or higher in each class (including prerequisites) is required for both the AAS degree and the certificate.

Students may enroll in the certificate program instead of the AAS program if the student is in the process of or has completed an Associate in Arts degree (AA), a bachelor's degree, or advanced degree from an accredited college and/or university.

Learning Outcomes

• Apply knowledge of law and legal procedures through legal research, writing, document drafting, analysis of facts, interviewing and investigation.
• Develop skills in civil and criminal pretrial and trial practice, real estate, business, family law, commercial transactions and litigation, bankruptcy proceedings, intellectual property, estate planning, probate and other specialty areas.
• Develop technological and organizational skills, including categorizing and organizing documents, calendaring, assessing and prioritizing work; managing time; creating and maintaining databases; and using standard forms and checklists.
• Develop understanding of rules of professional and ethical conduct, competence, professionalism and client service.

The Arboriculture program provides a study of ornamental trees; from selection and installation to irrigation, fertilization, pruning and care. Students learn how to identify, assess, diagnose and treat tree problems, as well as learn how to use the advanced arboriculture equipment and techniques. At the successful completion of the second year, passing all required coursework, the student will receive the associate in applied sciences degree.

The following is a typical student schedule. Individual student schedules may differ slightly depending on course availability. Courses may only be offered in the quarter indicated.  Outlined curriculum assumes students begin the program fall quarter and continue winter and spring quarters, with summer quarter off.  It is recommended that students work closely with the program advisor when planning classes.

Learning Outcomes
 Apply planting and maintenance practices to lawns, trees and shrubs during the course of a year.

• Apply concepts of landscape design, construction, and installation of residential and small commercial projects.
• Understand and apply the concepts of residential irrigation.
• Diagnose causes of plant problems (i.e. insect, disease, and abiotic problems) and suggest appropriate remedies.
• Understand and apply the principles of weed science to landscape weed management.
• Understand and apply the principles of business management and human relations to agribusiness management.

The Landscape Management program provides a study of ornamental plant materials and turf and how they relate to landscape design, construction, installation, maintenance, bidding & estimating, irrigation and arboriculture. The curriculum is built around landscape certified competencies. This program is accredited by the National Association of Landscape Professionals (NALP).  At the successful completion of the second year, passing all required coursework, the student will receive the associate in applied sciences degree.

The following is a typical student schedule. Individual student schedules may differ slightly depending on course availability. Courses may only be offered in the quarter indicated.  Outlined curriculum assumes students begin the program fall quarter and continue winter and spring quarters, with summer quarter off. It is recommended that students work closely with the program advisor when planning classes.

Learning Outcomes

• Apply planting and maintenance practices to lawns, trees and shrubs during the course of a year.
• Apply concepts of landscape design, construction, and installation of residential and small commercial projects.
• Understand and apply the concepts of residential irrigation.
• Diagnose causes of plant problems (i.e. insect, disease, and abiotic problems) and suggest appropriate remedies.
• Understand and apply the principles of weed science to landscape weed management.
• Understand and apply the principles of business management and human relations to agribusiness management.

The Machinist/CNC Technology program is designed to provide students with the skills necessary to gain employment in the manufacturing industry. The first year of the program will focus on skills used in a modern machine shop: machine shop math, blueprint reading, and conventional machine tool theory and lab. The last year offers advanced conventional machining and specialized training in CNC theory with introduction to CAD/CAM and procedures in quality control.

Each required course for graduation must be completed with a grade of 2.0 or higher before proceeding to the next quarter.

Learning Outcomes

• Operate a variety of CNC machines.
• Set up tooling for CNC machining operations.
• Perform quality control functions to ensure part compliance with required specification.
• Interpret blueprints.
• Possess knowledge of their role as an employee and factors that are critical to the company’s success.

This program is designed to prepare students for employment in the specialized field of biomedical electronics in a hospital or in the medical electronics industry.
The curriculum has been planned to give comprehensive training in circuit analysis, laboratory techniques and the use of modern test equipment. A balanced study of peripheral subjects that make the biomedical equipment technician unique also is included. These subjects include fundamentals of physics, chemistry, physiology, medical terminology, hospital ethics and hospital safety. The curriculum provides special lectures and laboratories in repair, and preventive maintenance of medical electronic equipment.
Graduates are prepared for employment as entry-level biomedical equipment technicians. To qualify for graduation, the student must have successfully completed five quarters of basic electronics including the additional required courses (i.e., chemistry and physics) and the six and seventh quarter biomedical sequence. Entrance to each quarter of basics is contingent upon satisfactory completion of the previous quarter. Students may enroll fall and winter quarters only. The clinical practicum is available during summer quarter only.

The goal of the program is to provide the health care field with biomedical equipment technicians who have a thorough understanding of electronic fundamentals; a practical ability to design, construct and troubleshoot electronic circuits; and knowledge about the theory of operation, physiological principles, and the safe and practical applications of biomedical equipment.

Learning Outcomes

• State the characteristics of electronic components and circuits.
• Calculate circuit parameters.
• Demonstrate proper safety procedures.
• Construct electronic circuits.
• Use electronic test equipment to evaluate and troubleshoot electronic circuits and biomedical equipment.
• Explain career related regulatory requirements.

Basic and advanced procedures in food preparation are included in the two-year Culinary Arts program. A detailed study is made of the various cooking methods for meats, fish, poultry, vegetables, soups and sauces. Menu terminology and cooking terms are defined and illustrated. Students are given the opportunity to study management factors affecting food cost control, specifications and standards for foods, sanitation, kitchen planning, kitchen equipment, and personnel policies.

Learning Outcomes

• Prepare and serve food in a first class restaurant environment.
• Develop menus listing menu items for a food service operation.
• Practice safe and sanitary work habits in a first class restaurant establishment.
• Produce menu items accurately from standardized recipes.
• Order, purchase and store foods in a commercial kitchen facility.
• Inventory food products.
• Operate commercial kitchen machinery in a safe manner.
• Calculate the costs of a standardized recipe.
• Prepare fine desserts for a first class restaurant.
• Hire and supervise kitchen employees.

From smart phones to autonomous cars, electronic technology is an integral and constantly changing part of our world. An Electronics Engineering Technician degree provides the foundation necessary to pursue a career in this exciting field.

This lab intensive program provides practical, hands-on experience with a variety of equipment used in the industry. Classes are designed to develop the skills necessary to help engineers develop new electronic products and to evaluate, test, troubleshoot, and repair existing products. Graduates find employment with a wide variety of companies including electronic equipment manufacturers, medical equipment manufacturers, service companies, and hospitals.

To qualify for an associate in applied science degree, students must successfully complete seven quarters of study. The first five quarters are common to all the electronics programs. Students then choose to specialize in Avionics, Applications, or Mechatronics.

Learning Outcomes

• State the characteristics of electronic components and circuits.
• Calculate circuit parameters.
• Demonstrate proper safety procedures.
• Construct electronic parameters.
• Use electronic test equipment to evaluate and troubleshoot electronic circuits.
• Explain career related regulatory requirements.

The Water Science program is designed to prepare students for employment in water resources, including water and wastewater operations, hydrology, and water quality for local, state and federal agencies, and private industry.

Learning Outcomes

• Install, operate and maintain instruments used in stream gaging and discharge measurement.
• Collect samples, complete field surveys, analyze, and report water quality parameters in the field and laboratory using standard chemical, biological, physical, and field survey techniques commonly utilized in water resource studies.
• Collect, recognize and identify aquatic organisms from invertebrate insects to fish species, relating what is found to the habitat and aquatic ecosystem conditions.
• Install, operate, and maintain instruments used in collecting hydro-meteorological measurements.
• Set up monitoring plans and schedules to collect, measure, analyze and report ground water levels and water quality parameters.
• Be familiar with restoration practices used to improve fish habitat and water quality, including techniques to stabilize slopes, recover degraded lakes and stream courses.
• Utilize, interpret and analyze maps and aerial photographs in the characterization and management of water resources, including through the use of geographic information systems (GIS).
• Operate a hand compass, level, global positioning systems (GPS) and electronic instruments in determining slopes, running traverses, locating ownership boundaries, and determining locations.
• Work safely in a variety of adverse conditions and environments, including obtaining 40-hour Hazardous Waste Operations and Emergency Response (HAZWOPER) certification according to the requirements of 29 CFR 1910.120.
• Have knowledge and understanding of Federal and State laws that pertain to water and the aquatic environment including a good working knowledge of water rights laws.
• Use the computer as a tool for solving water resources problems.
• Record, report, analyze and store data gathered according to established protocol.
• Write technical reports and give presentations.
• Demonstrate human relationship skills and professional behavior needed for successful job performance.

The Automotive Technology program prepares students for employment in many areas of the automotive field including dealerships, independent garages, fleet shops, service stations, and specialty shops which cover areas such as tune-ups and brakes. Students may enter the program only in the first quarter. The one-year certificate requires completion of any three quarters of the Automotive Technology program and the four related classes identified in footnote 1. This flexible schedule also enables students to receive short-term certificates while pursuing their degree. Students must complete all courses with a 2.0 grade or better before advancing to subsequent quarters.

Learning Outcomes

• Describe how an automotive heating, ventilation, and air-conditions system works.
• Discuss the refrigerants used and their impact on the environment.
• Explain airflow management and sensors and actuators used.
• Comprehend the refrigerant recycle importance and effects on the environment.
• Discuss engine constructions, energy and power of an engine.
• Discuss compression ratio, torque and horsepower.
• Discuss synthetic engine oils and their advantages.
• Discuss hybrids engine precautions.
• Learn theory and principles of computerized engine controls, automotive exhaust emissions, and fuel injection and ignition systems.
• Working knowledge of the brake system and component identification.
• Basic knowledge of the diagnostic process of the brak system.
• Working knowledge of the suspension system and component identification.
• Working knowledge of the alignment equipment and basic adjustments.
• Principles of late model automatic transmissions, transaxles and sub-assemblies.
• Operation of automotive manual transmissions and transaxles, differential, transfer case, drive line, and constant velocity joints.