Associate in Applied Science - Medical Office Specialist

at MSM Group - Spokane Community College USA

The Network Design and Administration program prepares students as local- and wide-area network administrators. Successful completion of the program provides students with the essential skills of network administration including network design, implementation, maintenance, optimization, and troubleshooting, utilizing a variety of network operating systems, and hardware platforms and protocols. These include but are not limited to Microsoft, Cisco and Linux/UNIX. Upon completion, students have covered objectives leading toward professional certification. Effective oral and written communications are emphasized throughout the program.

Learning Outcomes

• Install and configure servers, workstations, routers, switches, network cabling and wireless devices.
• Show knowledge of network topologies, protocols and technologies.
• Analyze and troubleshoot a network and its peripherals.
• Perform administrative tasks on a network.
• Establish communications between similar and dissimilar networking systems.
• Monitor network performance.
• Show a strong working knowledge of network security policies and procedures.
• Develop research skills and techniques.

Approved courses in both airframe and powerplant mechanics are offered to meet the Federal Aviation Administration requirements. General aircraft courses offered the first two quarters are prerequisites to both the airframe and powerplant phase of the program. Students receive a well-rounded education in general aircraft mechanics the first two quarters of the program. Third- and fourth-quarter course offerings include both lecture and lab courses in airframe repair, and fifth- and sixth-quarter offerings include lecture and lab courses in powerplant repair. Courses to satisfy the requirements for an AAS degree will be by arrangement.

Graduates of the program are eligible to take the FAA examination for both the Airframe and Powerplant licenses. A minimum of 1,900 attendance hours is required to take these exams.

Learning Outcomes

• Qualified to take the FAA general, airframe, and powerplant tests.
• Able to perform the duties of a beginning certified mechanic with entry level skills in the repair, maintenance, inspection and overhaul of airframe and of aircraft powerplants, including electrical systems, sheet metal, welding, hydraulic systems, rigging and assembly, wood, fabric and finishes, propellers, ignition systems, lubrication systems, and general overhaul procedures.
• Able to use tools, equipment, methods, and procedures in repair, maintenance, and inspection of aircraft and powerplants.
• Able to meet the requirements for an AAS degree from Spokane Community College.

The Pharmacy Technician program trains students in all phases of the pharmacy field: drug products, calculations, dosages, dispensing techniques, inventory management, and Washington pharmacy law. Graduates will be prepared to work in both community and hospital pharmacy settings.

Each required course for graduation must be completed with a 2.0 grade or better before proceeding to the next quarter and must be maintained in all classes. The student may enroll in liberal arts either preceding or following the professional curriculum. For an associate in applied science degree, the student must complete 25 credit hours of required courses and 7 hours of department approved electives numbered 100 or above in addition to the one-year professional curriculum.

Learning Outcomes

• Demonstrate accountability as a health care professional.
• Communicate effectively in a professional manner with members of the healthcare team.
• Able to solve math-oriented problems posed to the technician by a pharmacist.
• Practice principles of implementing physician orders in a pharmacy setting.
• Demonstrate standards of aseptic technique and safety in a pharmacy setting.
• Demonstrate knowledge of legal requirements involved in a pharmacy operation.
• Identify appropriate information regarding standard dosing, generic versus trade name and other drug information.
• Understand the role of the technician – the pharmacist/patient/tech interaction; i.e. confidentiality.

Vascular Technology is an Allied Health profession in which practitioners perform diagnostic and monitoring procedures using sound waves. The vascular sonographer performs examinations at the request or direction of a physician. Through subjective sampling and/or recording, the vascular sonographer proceeds with the examination to create an easily definable foundation of data from which a correct anatomic and physiologic diagnosis may be established for each patient.

The various types of ultrasound imaging equipment require a highly skilled sonographer to obtain the imaging information or other data required. The vascular sonographer must obtain appropriate history, physical findings, and pertinent laboratory data to adapt the imaging techniques to obtain comprehensive and diagnostic information.

Learning Outcomes

• Perform high quality vascular tests on patients, while tailoring the examinations to bring out abnormalities present.
• Develop skill in performing indirect and direct vascular imaging and Doppler assessment in all areas of the body.
• Quantitate, subjectively evaluate, and interpret data collected to assist the physician in arriving at a diagnosis.
• Develop clinical understanding of the anatomy, physiology, pathology, diagnosis, and treatment of the major vascular diseases and disorders.
• Communicate effectively in a professional manner with physicians, patients, and members of the healthcare team.

The invasive cardiovascular technologist is a health care professional who, through the use of specific high-technology equipment and at the direction of a qualified physician, performs procedures on patients leading to the diagnosis and treatment of congenital and acquired heart disease, and peripheral vascular disease.

As a member of the cardiac catheterization team, the cardiovascular technologist is a surgical scrub assistant, monitors the patient's condition and operates other "CATH Lab." equipment.

The most important "CATH Lab" studies are coronary angiography, percutaneous coronary intervention (where stents, balloons, plaque removal devices, and other treatments to restore blood flow are deployed), right heart catheterization (where blood flow measurements are made), electrophysiology (where irregular heartbeats are created, studied and treated) and pacemaker implantations.

Learning Outcomes

• Demonstrate collaboration and effective communication among all health care team members in the delivery of cardiac care in all patient settings.
• Analyze information and research and apply it in the health care setting.
• Apply the principles of cultural awareness formulating appropriate modifications to health care plans to accommodate cultural differences.
• Design and implement appropriate treatment plans in all healthcare settings where cardiac care is delivered.
• Apply advanced cardiac care competencies in all health care settings.

From smart phones to autonomous cars, electronic technology is an integral and constantly changing part of our world. An Electronics Engineering Technician degree provides the foundation necessary to pursue a career in this exciting field.

This lab intensive program provides practical, hands-on experience with a variety of equipment used in the industry. Classes are designed to develop the skills necessary to help engineers develop new electronic products and to evaluate, test, troubleshoot, and repair existing products. Graduates find employment with a wide variety of companies including electronic equipment manufacturers, medical equipment manufacturers, service companies, and hospitals.

To qualify for an associate in applied science degree, students must successfully complete seven quarters of study. The first five quarters are common to all the electronics programs. Students then choose to specialize in Avionics, Applications, or Mechatronics.

Learning Outcomes

• State the characteristics of electronic components and circuits.
• Calculate circuit parameters.
• Demonstrate proper safety procedures.
• Construct electronic parameters.
• Use electronic test equipment to evaluate and troubleshoot electronic circuits.
• Explain career related regulatory requirements.

The associate in applied science degree in Natural Resource Management prepares students to work in the forestry area. This program is conditionally accredited by the Society of American Foresters. Two additional options are available: Parks and Recreation or Wildlife Fisheries. The Parks and Recreation option prepares students for park maintenance and/or interpretive positions.  The Wildlife/Fisheries option prepares students to perform field sampling as well as habitat restoration work.

All students must complete an internship of at least 400 hours to complete the degree.  Second year: Student may remain in the main program which is forestry based, or they may select one of the two options for an AAS degree which requires a total of 105 credits.

Learning Outcomes

• Identify selected forest trees, shrubs, and forbs native to the Pacific Northwest.
• Use various instruments to measure the height, diameter and age of trees and apply this data to volume, site and growth determinations.
• Identify species and habitat needs of common northwest freshwater fish, birds and wildlife.
• Operate hand compasses, level, global positioning systems, and electronic instruments in determining slopes, turning angles, running traverses, locating ownership boundaries, and determining locations.
• Utilize maps and aerial photographs in the management of natural resources, including through the use of geographic information systems.
• Recognize common diseases and insect pests of forest trees and assess their damage.
• Use the computer as a tool for solving natural resources problems.
• Apply field techniques to sample, measure, and monitor wildlife, birds and fish species and their habitat.
• Demonstrate human relationship skills and professional behavior needed for successful job performance.
• Parks maintenance and equipment.
• Recognize and apply the various silvicultural systems and techniques used in ecosystem management.
• Understand concepts of ecology, conservation and management for fish and wildlife species and their habitats.
• Understand concepts involved in soil science including soil management, conservation, and use of soils in forestry and agriculture.
• Maintain and safely operate a chainsaw.
• Write technical reports and give presentations.

The Automotive Technology program prepares students for employment in many areas of the automotive field including dealerships, independent garages, fleet shops, service stations and specialty shops which cover areas such as tune-ups and brakes. Students may enter the program in any of the first five quarters.

Students interested in receiving special training in Toyota T-TEN (Technician Training and Education Network) may substitute specialized courses specifically catering to Toyota T-TEN option. Entrance into the program requires an interview with and permission of the instructor. Continuation within the course program requires permission of the instructor. Students must complete each AUTO course with a 2.0 grade or better before advancing to subsequent quarters.

Learning Outcomes

• Understand basic shop operation and safety principles.
• Diagnose mechanical malfunctions and performance problems and make necessary repairs.
• Operate precision automotive diagnostic and repair equipment.
• Interpret repair manuals and computer-based programs dealing with specifications and repair procedures.
• Understand the importance of good public relations with customers, employers, and fellow employees.
• Work with minimum supervision for or with a journeyman technician.
• Skillfully use tools and equipment.

The Customer Service degree is a two-year professional program.  The Customer Service Representative program provides the  business background and human relations skills needed to work successfully with clients and customers.  Students may participate in online or on-ground classes.  This degree prepares students for jobs as customer service representatives.  An associate degree in customer service introduces students to techniques used to deliver quality customer service care.  Students develop their communication, marketing, personnel supervision, and customer relations skills.  Subjects taught during a customer service training program are a combination of business and customer service specific courses.  These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner.  Customer service professionals are required to interact with customers before, during, and after the sale has been made as well.  Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.

College credit toward degree completion may be earned by articulating from a high school business program, by prior learning assessment, or by completing comprehensive tests administered by the Business Technology Department.

Learning Outcomes

• Use positive human relations skills to successfully deal directly with customers personally or by telephone.
• Appreciate the importance of customer service and its direct relationship to the success of a company.
• Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
• Use current office equipment and office-related software.
• Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
• Apply knowledge of grammar and punctuation skills.

The Marketing program is designed for students who want to specialize in fields involved with the distribution of goods and services from producer to consumer. Students take core business courses followed by marketing specialty courses such as marketing, retailing, advertising and international business. Students are also required to gain work experience as part of the program. There is opportunity for teamwork and leadership experience through participation in college DECA, international management and marketing organization.

All students graduating from this program must have a minimum grade of 2.0 on each of the management; accounting; economics; and general business required courses. Students must also have a 2.0 cumulative grade point average on all required courses in the program.

Learning Outcomes

• Understand the position of contemporary marketing within the economy and recognize how it fits into the global economy and the world of e-commerce.
• Analyze strategies and tactics to develop a balanced marketing mix to reach targeted market groups in both the consumer and business to business sectors in order to create satisfied customers.
• Analyze and understand the elements of the marketing mix, which includes having the right products/services in the right place at the right price with proper promotion to position a product/service to reach the targeted groups.
• Understand how the functions of marketing (buying, selling, transporting, storing, standardization and grading, financing, risk taking, marketing research) support the marketing mix.
• Understand and appreciate how outside environmental forces (technology, political legal, competition, social cultural, economic) influence changes in a firm’s marketing mix.
• Understand the need for market information systems, understand consumer/buyer behavior and market segmentation.
• Understand the need to support marketing goals with management skills, communication skills, human relation skills, and ethical behavior.