Associate in Applied Science - Medical Office Specialist

at MSM Group - Spokane Community College USA

The Customer Service degree is a two-year professional program.  The Customer Service Representative program provides the  business background and human relations skills needed to work successfully with clients and customers.  Students may participate in online or on-ground classes.  This degree prepares students for jobs as customer service representatives.  An associate degree in customer service introduces students to techniques used to deliver quality customer service care.  Students develop their communication, marketing, personnel supervision, and customer relations skills.  Subjects taught during a customer service training program are a combination of business and customer service specific courses.  These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner.  Customer service professionals are required to interact with customers before, during, and after the sale has been made as well.  Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.

College credit toward degree completion may be earned by articulating from a high school business program, by prior learning assessment, or by completing comprehensive tests administered by the Business Technology Department.

Learning Outcomes

• Use positive human relations skills to successfully deal directly with customers personally or by telephone.
• Appreciate the importance of customer service and its direct relationship to the success of a company.
• Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
• Use current office equipment and office-related software.
• Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
• Apply knowledge of grammar and punctuation skills.

The associate in applied science degree in Natural Resource Management prepares students to work in the forestry area. This program is conditionally accredited by the Society of American Foresters. Two additional options are available: Parks and Recreation or Wildlife Fisheries. The Parks and Recreation option prepares students for park maintenance and/or interpretive positions.  The Wildlife/Fisheries option prepares students to perform field sampling as well as habitat restoration work.

All students must complete an internship of at least 400 hours to complete the degree.  Second year: Student may remain in the main program which is forestry based, or they may select one of the two options for an AAS degree which requires a total of 105 credits.

Learning Outcomes

• Identify selected forest trees, shrubs, and forbs native to the Pacific Northwest.
• Use various instruments to measure the height, diameter and age of trees and apply this data to volume, site and growth determinations.
• Identify species and habitat needs of common northwest freshwater fish, birds and wildlife.
• Operate hand compasses, level, global positioning systems, and electronic instruments in determining slopes, turning angles, running traverses, locating ownership boundaries, and determining locations.
• Utilize maps and aerial photographs in the management of natural resources, including through the use of geographic information systems.
• Recognize common diseases and insect pests of forest trees and assess their damage.
• Use the computer as a tool for solving natural resources problems.
• Apply field techniques to sample, measure, and monitor wildlife, birds and fish species and their habitat.
• Demonstrate human relationship skills and professional behavior needed for successful job performance.
• Parks maintenance and equipment.
• Recognize and apply the various silvicultural systems and techniques used in ecosystem management.
• Understand concepts of ecology, conservation and management for fish and wildlife species and their habitats.
• Understand concepts involved in soil science including soil management, conservation, and use of soils in forestry and agriculture.
• Maintain and safely operate a chainsaw.
• Write technical reports and give presentations.

From smart phones to autonomous cars, electronic technology is an integral and constantly changing part of our world. An Electronics Engineering Technician degree provides the foundation necessary to pursue a career in this exciting field.

This lab intensive program provides practical, hands-on experience with a variety of equipment used in the industry. Classes are designed to develop the skills necessary to help engineers develop new electronic products and to evaluate, test, troubleshoot, and repair existing products. Graduates find employment with a wide variety of companies including electronic equipment manufacturers, medical equipment manufacturers, service companies, and hospitals.

To qualify for an associate in applied science degree, students must successfully complete seven quarters of study. The first five quarters are common to all the electronics programs. Students then choose to specialize in Avionics, Applications, or Mechatronics.

Learning Outcomes

• State the characteristics of electronic components and circuits.
• Calculate circuit parameters.
• Demonstrate proper safety procedures.
• Construct electronic parameters.
• Use electronic test equipment to evaluate and troubleshoot electronic circuits.
• Explain career related regulatory requirements.

Echocardiography is an Allied Health profession specifically concerning the diagnosis and treatment of patients with cardiac and peripheral vascular disease. The technologist performs examinations at the request or direction of a physician. Through subjective sampling and/or recording, the technologist proceeds with the examination to create an easily definable foundation of data from which a correct anatomic and physiologic diagnosis may be established for each patient.

The primary role of the cardiovascular sonographer is to obtain recordings of ultrasound images of the heart and related structures for the physician to interpret. The various types of ultrasound equipment require a highly skilled operator to obtain the imaging information or other data required. The cardiovascular sonographer must obtain appropriate clinical history, cardiac-related physical findings, and pertinent laboratory data in order to adapt the imaging techniques to obtain comprehensive and diagnostic echocardiographic information.

Learning Outcomes

• Perform high quality noninvasive cardiovascular tests on patients, while tailoring the examinations to bring out abnormalities present. Develop skill in performing m-mode, two-dimensional and doppler echocardiograms, electrocardiograms, exercise tolerance testing, ambulatory electrocardiographic monitoring and pacemaker reprogramming and monitoring.
• Quantitate, subjectively evaluate and interpret data collected to assist the physician in arriving at a diagnosis.
• Develop clinical understanding of the anatomy, physiology, pathology, diagnosis and treatment of the major adult and pediatric cardiac diseases and deformities.
• Communicate effectively in a professional manner with physicians, patients and members of health teams.

The Medical Assistant is an Allied Health professional who assists physicians and other health care providers in their offices or other medical settings. In accordance with respective state laws, they perform a broad range of administrative and clinical duties. In the Medical Assistant program at Spokane Community College, students learn about the administrative duties of scheduling and receiving patients, preparing and maintaining medical records, performing basic secretarial skills and medical transcription, handling telephone calls, writing correspondence, serving as a liaison between the physician and other individuals, and managing practice finances. The clinical phase of the program is taught through intense training and hands-on application. Students learn to perform clinical duties, including asepsis and infection control, taking patient histories and vital signs, first aid and CPR, preparing patients for procedures, assisting the physician with examinations and treatments, collecting and processing specimens, performing selected diagnostic tests, and preparing and administering medications as directed by the physician. In the 4th quarter the students will have a 198 hour unpaid clinical externship in a medical office working directly with providers.

Learning Outcomes

• The program goals are to prepare competent entry-level medical assistants in the cognitive (knowledge), and psychomotor (skills), and effective (behavior) learning domains. This program is designed to prepare students for entry-level employment in medical ambulatory care settings.

The Business Software Specialist degree is a two-year program with classes offered online or on-campus. This program combines training in information processing systems and office administration to give students the diversified training and background needed to hold positions of responsibility in business offices. Upon completion students will be prepared for administrative positions that require advanced spreadsheet, database, presentation, and project management software. This program provides students with one or more of the following additional areas: basic computer hardware troubleshooting, online collaboration, MOS certification, or basic network administration.

Learning Outcomes

• Acquire comprehensive knowledge of and ability to use Microsoft Word, Excel, Access, PowerPoint, Project, and Outlook software.
• Handle multiple deadlines and priorities in an office setting.
• Think critically and act logically to evaluate situations, solve problems, and make decisions.
• Handle a variety of internal and external business forms and understand their purpose.
• Compile and analyze data, prepare concise reports and presentations, use information processing technology and software.
• Demonstrate organizational, planning, and project management skills.
• Exhibit management initiative, dependability, and flexibility; follow directions; and take pride in quality work.
• Appreciate the scope of business operations and economics systems.
• Organize and plan office work and exercise leadership skills that make the employee a successful member of a dynamic team.
• Operate a variety of business machines, including computers, copy machines and scanners, transcribing equipment, facsimiles, printers, telephones, and calculating machines.
• Acquire a technical overview of office information systems, basic computer hardware, and network administration.

The associate in applied science degree in Natural Resource Management prepares students to work in the forestry area. This program is accredited by the Society of American Foresters. Two additional options are available: Parks and Recreation or Wildlife Fisheries. The Parks and Recreation option prepares students for park maintenance and/or interpretive positions.  The Wildlife/Fisheries option prepares students to perform field sampling as well as habitat restoration work.

All students must complete an internship of at least 400 hours to complete the degree.  Second year: Student may remain in the main program which is forestry based, or they may select one of the two options for an AAS degree which requires a total of 105 credits.

Learning Outcomes

• Identify selected forest trees, shrubs, and forbs native to the Pacific Northwest.
• Use various instruments to measure the height, diameter and age of trees and apply this data to volume, site and growth determinations.
• Identify species and habitat needs of common northwest freshwater fish, birds and wildlife.
• Operate hand compasses, level, global positioning systems, and electronic instruments in determining slopes, turning angles, running traverses, locating ownership boundaries, and determining locations.
• Utilize maps and aerial photographs in the management of natural resources, including through the use of geographic information systems.
• Recognize common diseases and insect pests of forest trees and assess their damage.
• Use the computer as a tool for solving natural resources problems.
• Apply field techniques to sample, measure, and monitor wildlife, birds and fish species and their habitat.
• Demonstrate human relationship skills and professional behavior needed for successful job performance.
• Parks maintenance and equipment.
• Recognize and apply the various silvicultural systems and techniques used in ecosystem management.
• Understand concepts of ecology, conservation and management for fish and wildlife species and their habitats.
• Understand concepts involved in soil science including soil management, conservation, and use of soils in forestry and agriculture.
• Maintain and safely operate a chainsaw.
• Write technical reports and give presentations.

The Pharmacy Technician program trains students in all phases of the pharmacy field: drug products, calculations, dosages, dispensing techniques, inventory management, and Washington pharmacy law. Graduates will be prepared to work in both community and hospital pharmacy settings.

Each required course for graduation must be completed with a 2.0 grade or better before proceeding to the next quarter and must be maintained in all classes. The student may enroll in liberal arts either preceding or following the professional curriculum. For an associate in applied science degree, the student must complete 25 credit hours of required courses and 7 hours of department approved electives numbered 100 or above in addition to the one-year professional curriculum.

Learning Outcomes

• Demonstrate accountability as a health care professional.
• Communicate effectively in a professional manner with members of the healthcare team.
• Able to solve math-oriented problems posed to the technician by a pharmacist.
• Practice principles of implementing physician orders in a pharmacy setting.
• Demonstrate standards of aseptic technique and safety in a pharmacy setting.
• Demonstrate knowledge of legal requirements involved in a pharmacy operation.
• Identify appropriate information regarding standard dosing, generic versus trade name and other drug information.
• Understand the role of the technician – the pharmacist/patient/tech interaction; i.e. confidentiality.

The Small Farms program provides students with knowledge and practice in food production. Graduates of the program are experienced in topics including plant propagation, crop science, pest and disease diagnosis, greenhouse operation, farm marketing, and business management. At the successful completion of the second year, passing all required coursework, the student will receive the associate in applied sciences degree.

The following is a typical student schedule. Individual student schedules may differ slightly depending on course availability. Courses may only be offered in the quarter indicated.  Outlined curriculum assumes students begin the program fall quarter and continue winter and spring quarters, with summer quarter off. It is recommended that students work closely with the program advisor when planning classes.

Learning Outcomes

• Apply the concepts of floral design and management to a commercial florist business.
• Apply growing and maintenance practices to greenhouse and container grown stock during the course of the year.
• Identify and be able to care for the major indoor plants used in interiorscaping.
• Understand and apply the principles of business management and human relations to agribusiness management.

The Water Science program is designed to prepare students for employment in water resources, including water and wastewater operations, hydrology, and water quality for local, state and federal agencies, and private industry.

Learning Outcomes

• Install, operate and maintain instruments used in stream gaging and discharge measurement.
• Collect samples, complete field surveys, analyze, and report water quality parameters in the field and laboratory using standard chemical, biological, physical, and field survey techniques commonly utilized in water resource studies.
• Collect, recognize and identify aquatic organisms from invertebrate insects to fish species, relating what is found to the habitat and aquatic ecosystem conditions.
• Install, operate, and maintain instruments used in collecting hydro-meteorological measurements.
• Set up monitoring plans and schedules to collect, measure, analyze and report ground water levels and water quality parameters.
• Be familiar with restoration practices used to improve fish habitat and water quality, including techniques to stabilize slopes, recover degraded lakes and stream courses.
• Utilize, interpret and analyze maps and aerial photographs in the characterization and management of water resources, including through the use of geographic information systems (GIS).
• Operate a hand compass, level, global positioning systems (GPS) and electronic instruments in determining slopes, running traverses, locating ownership boundaries, and determining locations.
• Work safely in a variety of adverse conditions and environments, including obtaining 40-hour Hazardous Waste Operations and Emergency Response (HAZWOPER) certification according to the requirements of 29 CFR 1910.120.
• Have knowledge and understanding of Federal and State laws that pertain to water and the aquatic environment including a good working knowledge of water rights laws.
• Use the computer as a tool for solving water resources problems.
• Record, report, analyze and store data gathered according to established protocol.
• Write technical reports and give presentations.
• Demonstrate human relationship skills and professional behavior needed for successful job performance.