Diploma in Office Administration - Health Services

at Durham College - Whitby Campus Canada

Be part of one of the fastest-growing industry segments in the world. Hotels, resorts, restaurants, cruise ships, casinos, entertainment venues and conference centres are all benefiting from an increasing number of travelers from around the globe. Learn the essential operational skills and management techniques that employers value in this vibrant business. Explore the diverse career paths that are available to you, as you unleash your passion for customer service excellence and profitable hospitality business operations. The world of accommodation, food and beverage, travel and tourism is yours to discover.

The program focuses on the management of hotel, restaurant and tourism enterprises and is designed to provide you with a thorough foundation of the professional skills required to begin a career in these sectors. Given the hands-on nature of the hospitality industry, all courses are designed to provide you with active learning opportunities including labs for food and beverage preparation and service and front desk operations, along with numerous case studies and simulation exercises. Built on three key themes – profitable business management, exemplary customer service and an appreciation of sustainable hospitality management practices – each course will take you on an exploration of the various business aspects of the hospitality service industry, including:

• Catering
• Customer service
• Event planning
• Financial and human resource management
• Food service
• Hotel operations
• Marketing
• Restaurant operations
• Entrepreneurship

Teamwork, effective decision-making, critical thinking and leadership skills are explored in Year 1 and also emphasized throughout the second year of the program. You will also participate in a capstone course in Semester 4 designed to provide you with an opportunity to apply the skills you have acquired throughout the program as you operate a full-service hotel through a robust simulation program.

To develop a better affiliation with industry and further your skills, you will be invited to apply to the co-op option during your first semester. Qualified students will complete a four-month, paid work term in the summer between the second and third semesters of the program.  Students can also choose to complete an 80-hour field placement to gain work experience during their fourth semester.

The Hospitality - Hotel and Restaurant Operations Management program is offered at the Whitby campus, home of the college’s new W. Galen Weston Centre for Food. This incredible new learning environment provides access to state-of-the-art labs, classrooms and meeting spaces all designed to offer you the best possible learning experience.

Co-operative education (co-op):

The best way to succeed in your field is to immerse yourself in it! Co-op is an excellent way to build your professional network, explore career paths and apply in-class teachings to real work situations. Co-op is a model of education that integrates academic learning with workplace learning in fields relevant to our students’ academic and personal goals. Similar to an academic course, work terms are a mandatory component to this form of experiential learning.

Students starting in the Hospitality - Hotel and Restaurant Operations Management Diploma program in September will be invited to apply to the co-op option during their first academic semester. Entrance to the co-op option is limited and the processes for securing a work term are competitive.  Students who qualify for co-op will be eligible to complete a four-month, paid work term between the second and third semesters of their program.

Supports are available through the Co-op office to assist students with securing their work terms. In addition, the Co-op office is in contact with co-op students and their employers during the work terms to help with any questions. Upon completing the work term, co-op students return to campus to complete their final two academic semesters of the program before graduating.

A diploma from the Automotive Technician – Service and Management (Motive Power Technician) program is your key to a world of opportunity in a high-tech, challenging industry. Learn the theory of mechanical procedures in a hands-on environment, guided by experienced, trade-certified professors. Graduates of this program can go on to specialize in high-demand areas of motive power including automotive, truck and coach, off-road equipment, marine and small engines, stationary equipment and diesel engines. This program also includes the essential business skills to help you find the right job with the right employer. Graduates are eligible for exemption from the Level 1 and 2 of the in-school requirements for AST 310S apprenticeship training.

This program will give you the skills and training required to pursue a variety of careers in the transportation and automotive fields. As a graduate, you will be prepared to enter the motive power trades with highly skilled trade qualifications and essential business communication, marketing and interpersonal skills. Successful completion of this program will enable you to:

• Create work orders related to the motive power trade and industry
• Diagnose motive power engines, electrical/fuel systems, motive power drive line, directional control systems (steering, suspension and brakes) and air conditioning
• Search and find parts/service information from manuals and computerized systems
• Apply proper disposal, storage and handling practices as they pertain to environmental legislation
• Understand management principles such as business structure, accounting, human resources management and parts/supply management
• Students wishing to challenge apprenticeship exemption exams are required to pay an examination fee.

Executive assistants are administrative professionals who contribute to the effectiveness of an office in an important way. They manage projects and budgets, make travel arrangements and manage events, prepare communication and take on a collection of essential tasks. Excellent at time management, project management and multi-tasking, they are critical to any organization. You will learn from professionals who are current in their field and will have the opportunity to enhance your resumé with real-life work experience.

Classes in this program are offered in a compressed format on three consecutive days each week.

This two-year diploma program is designed to provide you with the skills and knowledge required of an executive office assistant. You will gain extensive practical understanding and knowledge of office concepts; business operations and procedures; current computer software; and how to collaborate on various management activities.

You will develop your skills through various learning methods such as group and individual projects, discussions, lectures, case studies and office simulations.

Emphasis is placed on the practical demands of the job including:-

• High-level word processing skills
• Preparing professional documents with accuracy
• Developing presentation, Internet, email, project management, spreadsheet and database skills in a network environment
• Interpersonal and human relations
• Meeting deadlines
• Organizing activities

If you choose to pursue this option, you should enjoy working on computers and interacting with others. In addition, you must be willing to work to develop a professional level of ability in business skills.

Whether you find yourself at a dairy farm or in a nuclear power plant, your knowledge and skills of electricity, safety and installation methods will give you the ability to install, maintain and troubleshoot the motor controls and wiring systems that allow businesses to operate. Having physical control of temperature and pressure systems ensures that staff are comfortable and safe, and that work is completed effectively and up to code. Graduates will meet the Ministry of Labour’s Working at Heights training requirement.

As an Electrical Technician student, you will learn the fundamentals of electrically based technologies and how to assemble, install, test and calibrate electrical testing equipment.

This program will focus on the skills required to install and maintain current industrial, electrical and electronic systems, including programmable logic controls, and enable you to develop troubleshooting and problem solving skills through theoretical and extensive hands-on training.

Topics include:

• Electrical theory
• Instrumentation
• Motor controls
• Canadian Electrical Code
• Blue Prints
• Electronics
• Building systems (fire alarms, data networks, security, etc.

Hands-on instruction will account for up to 35 to 45 per cent of class time. If you successfully complete Year 1 and choose to leave at that time, you will receive an Ontario College certificate in Electrical Techniques.

Want to get one step closer to an independent career in heating, ventilation, air conditioning and refrigeration? Perhaps you want to be the one to call the shots on a job site? The Gas Technician 2 program will give you additional knowledge in code requirements, propane fundamentals, system testing and troubleshooting so that you can challenge the Technical Standards & Safety Authority (TSSA) for a license that will get you one step closer to a rewarding career.

Through theoretical and practical workshop experience, you will receive training in:

• Applicable code requirements
• Natural gas and propane fundamentals
• Pipe and equipment installation practice
• System testing and troubleshooting of a variety of residential and light commercial appliances used for both heating and hot water
• Introduction to metal fabrication
• Oil technician license

The Civil Engineering Technician program is the perfect vehicle to launch a rewarding entry-level career in the civil engineering field. You will develop skills in computer assisted design and drafting (CAD), geographic information system (GIS), electronic surveying and testing construction materials. Project management and safe working principles in construction sites, in accordance with various Canadian civil engineering codes, quality control standards and regulations will also be taught. A field placement or co-operative education (co-op) work term will provide two options to gain experience in the workforce. Students can also access membership to the Toronto Construction Association.

Civil Engineering influences almost every aspect of modern human life. Much of the physical infrastructure of modern society is provided through Civil Engineering. Students in the Civil Engineering Technician diploma program will learn how to construct, maintain and recycle the structures in communities such as dams, bridges, roads, buildings, pipelines, railways and tunnels. Students will learn how to collect, process and interpret technical information to produce written and graphical project-related documentation. Program graduates assist in scheduling, cost estimation, quality control and monitoring of civil engineering projects.

Civil engineering is also responsible for the design, construction and maintenance of critical infrastructure elements which keep communities functioning, such as transport systems, wastewater treatment, gas, water and electricity supplies. Graduates of the Civil Engineering Technician program carry out technical functions related to a broad range of civil engineering fields including structural, municipal, highway and transportation engineering, water resources, geotechnical engineering, environmental protection and infrastructure rehabilitation.

Co-operative education (co-op):

The best way to succeed in your field is to immerse yourself in it! Co-op is an excellent way to build your professional network, explore career paths and apply in-class teachings to real work situations. Co-op is a model of education that integrates academic learning with workplace learning in fields relevant to our students’ academic and personal goals. Similar to an academic course, work terms are a mandatory component to this form of experiential learning.

Students in the Civil Engineering Technician Diploma program will be invited to apply to the co-op option during their first academic semester. Entrance to the co-op option is limited and the processes for securing a work term are competitive. Students who qualify for co-op will be eligible to complete a four-month, paid work term between the second and third semesters of their program.

Supports are available through the Co-op office to assist students with securing their work terms. In addition, the Co-op office is in contact with co-op students and their employers during the work terms to help with any questions. Upon completing the work term, co-op students return to campus to complete their final two academic semesters of the program before graduating.

A machine can do many amazing things, but it can’t take care of itself. This program allows students to develop skills in the theory and practice of machine fabrication and maintenance procedures including the installation, service, repair and overhaul of industrial machinery. Graduates are eligible for exemption from all of the in-school requirements for IMM 433A apprenticeship training. Graduates will meet the Ministry of Labour’s Working at Heights training requirement.

This program will prepare you to become a maintenance mechanic or technician by exposing you to the manufacturing, production and maintenance needs of several different industries. You will develop skills in the theory and practice of machine fabrication and maintenance procedures with an emphasis on the installation, service, repair and overhaul of industrial machinery.

Successful completion of this program will enable you to:

• Work safely while performing maintenance functions in manufacturing or processing environments.
• Select, align and install a variety of mechanical power transmission components.
• Build pneumatic and hydraulic circuits following a schematic.
• Use precision measuring tools.
• Troubleshoot equipment and operate common machine tools (drills, mills, lathes and grinders) to repair or remake machine components.
• Inspect and repair centrifugal pumps and valves.
• Plan and safely perform rigging and hoisting operations.
• Join metals using oxy-acetylene and electric arc welding techniques.
• Read and interpret mechanical, electrical and fluid power prints and schematics.
• Use applied math to perform a variety of trade-related calculations.
• Design and interpret a conventional electrical relay ladder logic control diagram at a beginner’s proficiency level.
• Design and interpret a programmable logic control diagram using offline programming techniques at a beginner’s proficiency level.
• Explain the operation of AC/DC motor control systems.
• Wire up and test elementary circuits using the various devices described above.

Students wishing to challenge apprenticeship exemption exams are required to pay an examination fee.

Co-operative education (co-op)

The best way to succeed in your field is to immerse yourself in it. Students will be invited to apply to the co-op option during their first year and entrance is competitive. Qualifying students will be eligible to complete a four-month, paid work term.

This program will appeal to your creative, analytical and mathematical sides with instruction in freehand sketching and computer-aided drawing, sustainability and green technology, renovation and restoration, site planning, calculations of load, structural sizing and estimating project costs, and technical communications designed to prepare you for an exciting career in architectural technology.

In the three-year Architectural Technology program you will focus on the commercial aspect of construction and renovation and gain an in-depth understanding of building and construction technology. This program, designed to prepare you for an exciting career in architectural technology, will appeal to your creative and analytical side with instruction in freehand sketching; sustainability and green technology; history of architecture; renovation and restoration; site planning; and technical communications.

You will gain knowledge and apply skills in computer aided drawing, building methods and project management using the most current computer-aided drafting programs such as AutoCAD and Building Information Modeling. In addition, you will learn construction and sustainable technologies for materials such as wood frame, steel, masonry and precast concrete and develop project management skills.

Graduates employed in this field will be skilled in analyzing building codes to determine design requirements; drafting contract and bidding documents; assisting architects with drafting construction and design plans; and constructing design models. The sustainable design skills you will gain will make you current and relevant in today’s increasingly eco-friendly architectural field. Graduates are eligible to apply for additional industry-relevant certifications, which may be a requirement for some employers.

You will further your practical knowledge through a team project/placement component in your third year, which will strengthen your work experience as well as develop your skills in building code, building specifications, estimating and structural and mechanical knowledge.

In today’s skills-specific job market there is a demand for construction workers with the knowledge and skills to work in the evolving building construction industry. This program will provide foundational skills to transition into the current construction industry with a strong knowledge of the Ontario Building Code, latest edition. You will gain expertise in energy-efficient, sustainable and environmentally responsible homes built with up-to-date materials and low carbon footprint, including Net Ready and Net Zero designs. This is a great opportunity for energetic students to join the booming construction industry. Graduates will meet the Ministry of Labour’s Working at Heights training requirement.  Students will also have the opportunity to complete a co-operative education (co-op) or field placement, which provides invaluable real-life, hands-on work and industry experience that prepare graduates for successful careers.

CO-OPERATIVE EDUCATION (CO-OP)
The best way to succeed in your field is to immerse yourself in it! Co-op is an excellent way to build your professional network, explore career paths and apply in-class teachings to real work situations. Co-op is a model of education that integrates academic learning with workplace learning in fields relevant to our student's academic and personal goals. Similar to an academic course, work terms are a mandatory component to this form of experiential learning.

Guided by a field-to-fork philosophy, this program prepares students to be leaders in the rapidly evolving food sector. Working in a one-of-a-kind environment, you will learn to create the wholesome, locally produced, farm-fresh food in demand by today’s consumers, and how you can contribute solutions to communities looking to feed cities in creative and sustainable ways. In addition, you will experience how agri-tourism brings urban residents to farming and will have an enhanced awareness of local food production.

With more than 50 hours of your time spent in the labs and fields of the W. Galen Weston Centre for Food, you will gain a unique hands-on opportunity to become familiar with the concepts that are critical to the food and agricultural industry, all within the context of a field-to-fork philosophy. You will learn in our fields, greenhouses, hoop house and state-of-the-art food chemistry and processing labs, while planning for, planting, tending to and harvesting more than 50 different varieties of produce, berry bushes, herbs and more.

Through the development of your own value-added food products, you will have a greater knowledge and understanding of the opportunities that come with food production. Whether you are interested in a career with a food company, managing a food operation, developing your own food product or owning a greenhouse or production farm, you will gain critical skills in modern farming concepts and food processing to position you as an industry leader.

The Food and Farming program will offer you a hands-on opportunity to become familiar with the concepts of food production. You will focus on:

• Plant propagation
• Soil and plant nutrition
• Fruit and vegetable production under field, greenhouse, garden and container conditions
• Product development
• Food processing including niche processing of local foods
• Food and agriculture regulations
• Disease and pest management
• Business practices including product branding, entrepreneurship and marketing.

It will be offered at the Whitby campus, home of the college’s new Centre for Food. This incredible new learning centre will undergo further expansion to include orchards, agricultural fields, greenhouses and more. Students will also utilize the specialized laboratories at the college’s Oshawa campus and participate in several field trips through the year.