Diploma in Office Administration in Health Service

at Durham College - Whitby Campus Canada

The Hospitality industry is growing fast - so fast that the industry is bracing for significant labour shortages. Thousands of jobs will be available across Canada for people with the right education, skills and attitude. From the front desk at a hotel or resort, to a food and beverage service position at a restaurant or club, or customer service positions in a wide variety of businesses, there will be many outstanding opportunities. If you enjoy travel, meeting new people, and have a passion for being a part of an industry that makes people happy, Hospitality Skills is a great place to start.

The Hospitality Skills program will provide you with an introduction to hotel, restaurant and tourism operations and the knowledge and expertise required for an entry-level position in the hospitality field. You will have the opportunity to earn industry-recognized certifications related to food and beverage service and safe food handling.

You will learn how to

• Provide hospitality service in a professional manner in order to increase customer satisfaction
• Identify and describe the various sectors of the Canadian tourism industry
• Use basic calculations to assist with daily functions of a hospitality operation
• Assist in development and implementation of a hospitality operation’s marketing plan and materials
• Follow all relevant health and safety legislation and regulations
• Plan and implement personal and professional development strategies related to the hospitality industry
• Support daily functions of a hospitality operation using current technologies and computer applications
• Perform duties of an entry-level accommodation operations team member
• Explain theories of food and beverage service and perform basic service tasks

Students in this program will benefit from working and learning in Bistro ’67, a full-service, green-certified teaching and learning restaurant operated by staff and students. 

Qualified graduates of the Hospitality Skills certificate program may have the opportunity to continue their studies by completing a second year to obtain their diploma in Hospitality - Hotel and Restaurant Operations Management.

This program is unique in Ontario: our well-equipped microbiology, chemical analysis, pharmaceutical and food processing facilities provide our students with hands-on experience in the methods and instrumentation used in the pharmaceutical, cosmetics, natural health product, cannabis and food science industries.  Our students learn the theory of and perform experiments mirroring industry procedures and protocols to ensure they are equipped with the skills and knowledge they need to work in these high-demand industries.

During placement, students have the opportunity to gain experience at partner organizations, including food manufacturers, pharmaceutical companies, analytical testing facilities and ingredient suppliers.

Graduates are employed in both the public and private sectors including:

• Bakeries, confectioners, pasta and snack food manufacturers
• Brewers, winemakers and beverage manufacturers
• Dairy, meat, seafood and canning processors
• Food additives and flavour manufacturers
• Government agencies
• Packaging, ingredient, and equipment suppliers
• Pharmaceutical, cosmetics and consumer health products manufacturers
• Research establishments and universities
• Third party testing labs

This program has broad career prospects and a graduate may become a(n)

• Analytical Chemist
• Instrumentation technologist
• Microbiologist
• Food, pharmaceutical or cosmetic manufacturing technologist
• Food product development technologist
• Food safety technologist
• Pharmaceutical technologist
• Quality assurance technologist
• Quality control technologist

Water is a life source that millions of species depend on for survival. As a water quality technician, you will work towards keeping water safe for consumption and for its return to the environment through proven treatment methods. Distribution and collection methods will also be examined. As part of this program, you will complete the Ontario Ministry of the Environment, Conservation and Parks entry-level Drinking Water course and may also challenge the four Ministry operator-in-training exams (water treatment, wastewater treatment, water distribution and wastewater collection) for an additional fee. This program also offers you the opportunity to add to your skills and knowledge with real-life work experience gained through either a field placement or a co-operative education (co-op) experience.

Program Details:
Public health depends on the superior management of water quality and a team of professionals is required to ensure safe water for residents of Ontario. The Water Quality Technician program is designed to provide you with the knowledge and practical skills to work in water and wastewater treatment, water distribution, wastewater collection and environmental monitoring.
You will receive the specific education required to develop the skills needed to meet the demands of municipalities with water and wastewater treatment systems, water-use industries and environmental monitoring agencies.
Classes will be delivered at both the Oshawa and Whitby campuses, depending on the semester and year. This enables students to utilize various applicable lab resources. Students will be notified in advance when they register for classes.

You will focus on:

• Engineering concepts
• Environmental quality
• Professional responsibility relating to co-workers, the public and regulators
• The impact that water quality has on human health

Targeted skills development includes:

• Chemistry and mathematics related to water quality, treatment and analysis
• Conflict management, problem solving and effective communications
• Emerging pathogen risks and public health concepts
• Hydrology
• Knowledge development in the areas of operation of water and wastewater systems
• Microbiology
• System design concepts and blue print reading
• Sampling, laboratory techniques and data interpretation

Co-operative education (Co-op):
The best way to succeed in your field is to immerse yourself in it! Co-op is an excellent way to build your professional network, explore career paths and apply in-class teachings to real work situations. Co-op is a model of education that integrates academic learning with workplace learning in fields relevant to our students’ academic and personal goals. Similar to an academic course, work terms are a mandatory component to this form of experiential learning.
Students in the Water Quality Technician Diploma program will be invited to apply to the co-op option during their first academic semester. Entrance to the co-op option is limited and the processes for securing a work term are competitive.  Students who qualify for co-op will be eligible to complete a four-month, paid work term between the second and third semesters of their program.
Supports are available through the Co-op office to assist students with securing their work terms. In addition, the Co-op office is in contact with co-op students and their employers during the work terms to help with any questions. Upon completing the work term, co-op students return to campus to complete their final two academic semesters of the program before graduating.

Don’t know if you want to provide heat, water or energy? Build machines or keep them running? Get a taste of the trades and see what suits you best! In this program, you will gain exposure to and experience in a variety of areas designed to help you choose a skilled trade or apprenticeship program. To assist you with firmly establishing a career within the skilled trades you will be introduced to:

• Automotive
• Carpentry
• Electrical
• Industrial maintenance
• Machining
• Plumbing
• Welding
• Heating, Ventilation and Air Conditioning (HVAC) essentials

In addition, you will have an opportunity to rotate through different trades and gain hands-on, practical knowledge through theory and shop work in order to make a knowledgeable and well-informed decision on your future career goals.

Guided by a field-to-fork philosophy, this program prepares students to be leaders in the rapidly evolving food sector. Working in a one-of-a-kind environment, you will learn to create the wholesome, locally produced, farm-fresh food in demand by today’s consumers, and how you can contribute solutions to communities looking to feed cities in creative and sustainable ways. In addition, you will experience how agri-tourism brings urban residents to farming and will have an enhanced awareness of local food production.

With more than 50 hours of your time spent in the labs and fields of the W. Galen Weston Centre for Food, you will gain a unique hands-on opportunity to become familiar with the concepts that are critical to the food and agricultural industry, all within the context of a field-to-fork philosophy. You will learn in our fields, greenhouses, hoop house and state-of-the-art food chemistry and processing labs, while planning for, planting, tending to and harvesting more than 50 different varieties of produce, berry bushes, herbs and more.

Through the development of your own value-added food products, you will have a greater knowledge and understanding of the opportunities that come with food production. Whether you are interested in a career with a food company, managing a food operation, developing your own food product or owning a greenhouse or production farm, you will gain critical skills in modern farming concepts and food processing to position you as an industry leader.

The Food and Farming program will offer you a hands-on opportunity to become familiar with the concepts of food production. You will focus on:

• Plant propagation
• Soil and plant nutrition
• Fruit and vegetable production under field, greenhouse, garden and container conditions
• Product development
• Food processing including niche processing of local foods
• Food and agriculture regulations
• Disease and pest management
• Business practices including product branding, entrepreneurship and marketing.

It will be offered at the Whitby campus, home of the college’s new Centre for Food. This incredible new learning centre will undergo further expansion to include orchards, agricultural fields, greenhouses and more. Students will also utilize the specialized laboratories at the college’s Oshawa campus and participate in several field trips through the year.

This program will appeal to your creative, analytical and mathematical sides with instruction in freehand sketching and computer-aided drawing, sustainability and green technology, renovation and restoration, site planning, calculations of load, structural sizing and estimating project costs, and technical communications designed to prepare you for an exciting career in architectural technology.

In the three-year Architectural Technology program you will focus on the commercial aspect of construction and renovation and gain an in-depth understanding of building and construction technology. This program, designed to prepare you for an exciting career in architectural technology, will appeal to your creative and analytical side with instruction in freehand sketching; sustainability and green technology; history of architecture; renovation and restoration; site planning; and technical communications.

You will gain knowledge and apply skills in computer aided drawing, building methods and project management using the most current computer-aided drafting programs such as AutoCAD and Building Information Modeling. In addition, you will learn construction and sustainable technologies for materials such as wood frame, steel, masonry and precast concrete and develop project management skills.

Graduates employed in this field will be skilled in analyzing building codes to determine design requirements; drafting contract and bidding documents; assisting architects with drafting construction and design plans; and constructing design models. The sustainable design skills you will gain will make you current and relevant in today’s increasingly eco-friendly architectural field. Graduates are eligible to apply for additional industry-relevant certifications, which may be a requirement for some employers.

You will further your practical knowledge through a team project/placement component in your third year, which will strengthen your work experience as well as develop your skills in building code, building specifications, estimating and structural and mechanical knowledge.

Health offices are increasingly complex, driven by technology and requiring strong administrators at the helm. As a student in this program, you will learn medical terminology and have a general understanding of anatomy and physiology. You will understand procedures required to operate a medical office and will be able to transcribe a wide range of medical data. You will understand the latest hospital information systems and know how to use them. You will learn from professionals who are current in their field and will have the opportunity to enhance your resumé with real-life work experience.

Classes in this program are offered in a compressed format on three consecutive days each week.

This program is designed to develop the skills required to perform administrative support in a wide variety of medical environments. You will gain a practical understanding and knowledge on topics including:

• A basic understanding of anatomy and physiology
• Confidentiality and privacy
• Medical billing
• Medical ethics
• Medical office procedures
• Medical terminology and transcription
• Electronic medical record software
• Patient management

With the medical field constantly changing and computers bringing new concepts and approaches to office procedures, you will receive training in computerized medical records systems, computerized Ontario Health Insurance Plan billing systems and other office equipment technology applications. This program will help you become a skilled and specialized professional that is comfortable with the latest technology and able to compete effectively in the workplace.

Destination marketers are multidisciplinary professionals who specialize in identifying, developing and executing strategies to drive socio-economic success for locations and attractions around the world.

In this program, students learn how to uphold service and quality standards throughout the customer lifecycle; develop a digital and social media presence and marketing plans that align with business goals and strengthen brand recognition; cultivate partnerships and relationships; explore entrepreneurial opportunities in destination marketing; and conduct powerful market research and customer analytics to guide the development of effective tourism products and experiences.

Graduates will lead and support business development initiatives that build a destination’s reputation in order to attract tourists, investors and skilled professionals. Equipped with a broad base of skills and knowledge, they help destinations realize significant economic impacts that contribute to job creation, community sustainability and improved quality of life for residents and visitors alike.

Want to get one step closer to an independent career in heating, ventilation, air conditioning and refrigeration? Perhaps you want to be the one to call the shots on a job site? The Gas Technician 2 program will give you additional knowledge in code requirements, propane fundamentals, system testing and troubleshooting so that you can challenge the Technical Standards & Safety Authority (TSSA) for a license that will get you one step closer to a rewarding career.

Through theoretical and practical workshop experience, you will receive training in:

• Applicable code requirements
• Natural gas and propane fundamentals
• Pipe and equipment installation practice
• System testing and troubleshooting of a variety of residential and light commercial appliances used for both heating and hot water
• Introduction to metal fabrication
• Oil technician license

A diploma from the Automotive Technician – Service and Management (Motive Power Technician) program is your key to a world of opportunity in a high-tech, challenging industry. Learn the theory of mechanical procedures in a hands-on environment, guided by experienced, trade-certified professors. Graduates of this program can go on to specialize in high-demand areas of motive power including automotive, truck and coach, off-road equipment, marine and small engines, stationary equipment and diesel engines. This program also includes the essential business skills to help you find the right job with the right employer. Graduates are eligible for exemption from the Level 1 and 2 of the in-school requirements for AST 310S apprenticeship training.

This program will give you the skills and training required to pursue a variety of careers in the transportation and automotive fields. As a graduate, you will be prepared to enter the motive power trades with highly skilled trade qualifications and essential business communication, marketing and interpersonal skills. Successful completion of this program will enable you to:

• Create work orders related to the motive power trade and industry
• Diagnose motive power engines, electrical/fuel systems, motive power drive line, directional control systems (steering, suspension and brakes) and air conditioning
• Search and find parts/service information from manuals and computerized systems
• Apply proper disposal, storage and handling practices as they pertain to environmental legislation
• Understand management principles such as business structure, accounting, human resources management and parts/supply management
• Students wishing to challenge apprenticeship exemption exams are required to pay an examination fee.