Graduate Certificate in Food Processing - Operational Leadership

at Fanshawe College - London Downtown Campus Canada

Are you passionate about premium service, working in an environment where you are challenged daily to use your creativity in fulfilling a guest’s needs? This program was developed to enhance the student’s ability to succeed as a Concierge in the multi-faceted premium service sector of the tourism and hospitality industry. Students will learn the realities of today’s premium service hospitality trends and be prepared to work with today’s discerning clientele.

Artisanal Culinary Arts is a one-year graduate certificate program that aims to provide an opportunity for students to specialize in an artisanal culinary field; develop a more profound respect for food; and explore the concept of food sovereignty with a sustainable model of agriculture in contrast to Canada's current industrial system of food production. This program will create chefs that have demonstrated a competence in traditional food preparation such as preserving, artisanal baking, and butchery. Students will acquire an expertise in the use of local/sustainable products to create advanced dishes, menus, and recipes.  A theme throughout the program is to promote chefs who appreciate the origins of food, in addition to the hard work and processing methods that affect specific elements like the taste and quality of the finished product.  More importantly, graduates will learn how to share these different attributes with a diverse clientele on both a national and international level.

Learning Outcomes:-
The graduate has reliably demonstrated the ability to:

• Analyze effective/sustainable business practices for innovation, entrepreneurial and small business opportunities in the field of craft scale food and beverage;
• Prepare quality food and beverage, including recipe creation, using traditional artisanal methods and contemporary technology;
• Demonstrate traditional and current best practices in sustainable food and beverage production from an economic, seasonal, local, regional and international perspective;
• Compare and contrast Canadian and International food safety laws, regulations, practices, patenting and marketing;
• Examine food health impacts from a plant, animal growth and consumer perspective with a focus on land stewardship;
• Recommend effective artisanal development practices based on current research, history and political considerations;
• Compare domestic international artisanal food and beverage practices and specializations, from local, regional and national lenses including slow food movements.

This program is aimed at providing the student a better understanding of the testing paradigms and methodologies associated with Information Technology and Software development. Information Systems Testing involves a balanced understanding of Software and Hardware, Quality Assurance methodologies, Project Management approaches and Business Analysis techniques. As a comprehensive program, this graduate certificate will be broad in nature but ready students for the in-demand field of quality assurance and Quality Control. This one-year program has one co-op work term, giving student valuable hands on experience practicing their newly acquired skills with our local industry partners.

A Mandatory Mobile Computing (Laptop) Program

Co-operative Education:
This one-year program has one co-op work term.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Certificate.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes:

• Design and prioritize test protocols by using established techniques and application of core software testing principles to analyze both functional and non-functional specification requirements at all test levels for systems with a low to medium level of complexity.
• Develop test cases to verify system functionality and individual components of the system architecture taking into consideration the various test levels such as component, integration, system, acceptance, and among the various test types such as functional, usability, and regression.
• Test, verify, and evaluate procedures to assess software quality and improve software performance taking into consideration of all the conditions, circumstances, and influences surrounding and affecting the testing of software.
• Interpret, create, and present work-related documents, incident reports, test plans and related information effectively and accurately in order to document possible defects observed during testing.
• Collect, analyze and supplement data with metrics, graphs and charts and other pictorial representations which help the developers and users interpret that data.
• Manage software quality assurance and software testing projects according to current project management principles and practices.
• Devise testing protocols for specialized technologies such as web application testing, mobile application testing, cloud base applications, testing within an Agile framework and DevOps application testing.

The Internet Applications and Web Development Ontario College Diploma program prepares students to work in the growing field of web-centric commercial application development.  The focus of the program is on the construction of various types of web applications using leading web environments, tools, servers, databases and languages. In addition, students will learn the fundamentals of both traditional web deployment platforms as well as new emerging mobile platforms.  They will develop an understanding of basic hardware, networking and operating systems as well as the installation and configuration of web and e-mail servers in Windows and Linux.  Training will also include studies in leading edge technologies such as social networking systems and semantic web applications.  Students will gain the knowledge required to build secure, reliable and useful web applications using industry standard photo, graphics, animation, database page design and programming tools.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Relate effectively to web development supervisors, coworkers, and clients.
• Configure and maintain internet services, internet application servers, databaseservers, and network services.
• Construct, modify, implement, query, and maintain effective databases, and interface with applications.
• Develop internet services and web application security by applying appropriate techniques and strategies.
• Program and debug internet applications using a variety of client-side and serverside development languages.
• Develop, deploy, and maintain electronic commerce (e-commerce) applications.
• Create and maintain functional and dynamic websites by applying graphic and web design skills and principles.
• Develop and maintain websites reflective of business objectives and clients' needs through the application of advertising and marketing principles.
• Adhere to relevant laws and industry standards.
• Coordinate or participate as a member of a project management team that develops internet applications.
• Develop strategies for ongoing personal and professional development that will lead to enhanced work performance and career opportunities, and keep pace with industry changes.

Baking and Pastry Arts Management is a one-of-a-kind program that will prepare students for a career in baking and pastry arts, by combining baking with the fundamentals of cooking skills in order to meet the needs of todays employers and customers.

This two-year diploma program also assists students in developing skills to operate a successful business through the study of key theories in small business planning, management, marketing and sales. Graduates from this program will be able to seek a variety of different employment opportunities as a member of a culinary team in: restaurants, hotels, cruise lines, catering companies, bakeries and pastry shops. The hospitality industry is experiencing rapid growth and employers will benefit from qualified workers who exhibit characteristics learned in our Baking and Pastry Arts Management program.

This two-year co-operative education program consists of four academic levels and one co-op term. Students are prepared, through a wide variety of career-related courses and industry work experience, to meet the limitless challenges of the dynamic tourism/travel industry. Students are prepared for careers in the multi-faceted tourism industry with emphasis on travel counselling. Strong emphasis is placed on development of personality and attitudes necessary for success in this customer service field.

Developed in conjunction with the Association of Canadian Travel Agencies (ACTA), the program is designed to ensure that graduates meet the standards and qualifications of the Association, and students may seek certification upon graduation.

Every person working for a registered Ontario retail travel agency and selling travel services or providing travel advice to the public must, by law, meet the Travel Industry Council of Ontario (TICO) Education Standards. The opportunity to seek certification will be provided.

Professional Butchery Techniques is an Ontario College Certificate program that will provide students with the comprehensive theoretical and practical knowledge to be successful in the growing meat processing industry. Throughout the program, students will engage with industry professionals to learn the latest techniques for meat cutting, with a focus on specific skills in trimming, deboning, carcass breakdown, and sausage making. Additionally, students will learn how to package and market meat products for resale. The program will have a strong emphasis on sanitation and food safety. Throughout the two term program, students will have the opportunity both to work substantially in the lab, practicing hands-on skills, and to build customer service and entrepreneurial skills by participating in the launch and operation of a small business: a full-service retail meat outlet.

Learning Outcomes

• Process the beef front quarter, beef hind quarter, a side of pork, a carcass of lamb, a side of veal, and various types of poultry into wholesale and retail cuts;
• Practise procedures used to control foodborne illness in compliance with recognized industry standards, food service laws, and government regulations;
• Provide quality customer service by responding to inquiries about basic cooking, food safety, and carving techniques and identifying health and safety issues;
• Determine markups and markdowns and profit and loss related to the retail meat cutting industry;
• Select the appropriate packaging material for different products to ensure safety and salability;
• Select parts of the animal carcass for retail cuts of meat based on bone, fat, and muscle structures, and dispose of abnormalities in a safe and sterile manner;
• Demonstrate safe working practices and the safe set up, breakdown, operation, and maintenance of tools and equipment in accordance with health and safety regulations;
• Fabricate fresh sausage using industry-specific equipment;
• Develop value-added products, such as spice rubs, marinades, and stuffed and/or breaded meat products to support sales in a retail operation;
• Identify and label meat products to comply with Canadian Food Inspection Agency regulations;
• Receive and store meat products in a safe and orderly manner to meet industry standards for quality and safety;

Are you interested in an exciting career in Event Planning? Planning a big or small event requires extensive planning from choosing the venue, reviewing contracts, to the finer details of guest lists, d?cor, marketing and sponsorship.
Special Events Planning is a two-year diploma program designed for individuals interested in a career in event management. Designed by industry professionals, students will be exposed to the vast types of special events, from social events, corporate meetings, festivals, conventions and large sporting events. Students will develop essential event management skills such as planning, assessment, communication, critical thinking.

This program will explore current trends and technologies in the event industry, including; software applications, food and beverage, PR and sponsorship logistics, risk management,  business tools and more. Students will gain hands-on experience in planning, marketing and executing events.

Students will be provided opportunity to explore their area of interest including: corporate events, social events and sporting events. Students will also have the opportunity to explore and tour national and/or international event destinations.

Fanshawe College is geographically positioned to expose students to the extensive global event management industry, as London is home to a state of the art Convention Centre, Budweiser Gardens, The Western Fair District, international hotel brands, and the host of many local and international sport events. Students will visit these venues, network with industry professionals and gain hands-on experience in the event planning industry.

Learning Outcomes:
The graduate has reliably demonstrated the ability to:

• Plan an event portfolio with an evaluative component using the current tourism and event industry process and computer software
• Apply contemporary business administration skills including accounting, finance and cost control techniques to the operation of events and destination tourism planning
• Develop an assessment plan for a special event incorporating key performance indicators.
• Identify and plan for the distinctions between public and private sector roles and collaboration in the development of destination tourism and/or other special events.
• Apply knowledge of food and beverage service to the planning of special events.
• Develop a special event business plan including relevant costs, expected revenue and economic impact
• Support the provision of healthy, safe, and well-maintained events and tourism environments and substantiate the risk, liability and security needs of participants.
• Apply knowledge of the various tourism industry sectors and their necessary interactions, both with each other and with government and other regulating bodies, in the provision of tourism products and services.
• Apply human resources and leadership knowledge and skills, including managing the performance and development of staff and volunteers, to contribute to the management of a special event and/or destination tourism enterprise, and toward ongoing personal and professional development.
• Contribute to marketing effectiveness to promote successful operation of events and tourism enterprises.
• Create, plan and implement programs and activities that respond to identified needs and interests and maximize the delivery of personal, social, economic, and environmental benefits.

This two-year Ontario College Graduate Certificate program in Hospitality and Tourism Operations Management is designed for university and college graduates seeking a career in the tourism and hospitality sector. The program will focus on hospitality operations within a global economy, encompassing leadership, management, and operations of hospitality and tourism businesses of varying size and complexity.

During this program, students will have the opportunity to complete the following industry certificates:

• Wine & Spirit Education (WSET)
• Prud ‘homme Beer Certification
• Smart Serve – Beverage Sales & Service Training
• Certificate in Revenue Management (CRMA) 
• Workplace Hazardous Materials Information System (WHMIS) training
• Safe Food Handling training
• Certified Guest Service Professional (CGSP)

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Identify, select and utilize financial management principles, including cost accounting, management accounting, and audit practices and procedures.
• Select and implement the appropriate management theory and operating practices, including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
• Utilize financial operating and statistical reports to assist in intermediate and long-term decision-making.
• Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
• Develop a sound organizational marketing plan.
• Develop and implement effective customer relations; manage guest problems with empathy and sensitivity.
• Select and utilize industry-specific and generic software packages relating to operational planning and management.
• Contribute effectively to the development and implementation of management procedures for the supervision of employees; identify and use appropriate organizational behaviour principles and motivational or team-building techniques to achieve desired performance.
• Identify, analyze, and work within relevant government legislation and regulations bearing on the hospitality and tourism industry, including occupational health and safety legislation, employment standards and labour relations, and contract law.
• Maintain service standards and address business needs in an ethical and socially responsible manner.
• Develop, implement, and revise strategic operational plans for a department or business.
• Conduct meetings and make formal presentations employing effective public speaking skills and techniques.

The Food and Beverage Management (Co-op) program will prepare students for careers in the global food service industry. The program provides practical training in our on-campus restaurants and kitchens. Students will be actively involved in the day-to-day operations of a formal restaurant, as well as event planning banquets and catering. The academic studies will also include such disciplines as accounting, computers, cost control, human resources management, marketing and ending with an in-depth entrepreneurial project. The students will also gain a variety of industry recognized certificates including: smart serve, safe food handlers, wine and beer sommelier.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.0 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year co-operative education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.
Applicants seeking a non Co-op Endorsed Diploma should apply to the Food and Beverage Management program, Program Code FBM7.

Learning Outcomes

• Plan, prepare and present quality food and beverage for a variety of hospitality environments.
• Deliver accomplished service of food and beverage for a hospitality enterprise.
• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
• Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product Knowledge to promote and sell hospitality services, products and guest experiences.
• Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and Operation of a variety of organizations delivering hospitality services and products.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management Principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
• Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
• Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
• Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
• Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability