Diploma in Business Administration - Marketing

at New Brunswick Community College - Moncton Campus Canada

The Client Service and Sales program appeals to those seeking a career in client service industries. With a focus on contact centres, students learn the cornerstone skills of customer service, communication, and sales techniques to build relationships with clients. Throughout this program, students acquire the interpersonal skills and best practices to build performance excellence and increase productivity. The program enables students to confidently interact with a team and identify one’s immediate and long-term impact as a business asset within various sectors (e.g., finance, insurance, telecommunications, and hospitality).  Students are introduced to supervisory skills and managerial principles to better prepare them for leadership opportunities. Emphasis is placed on developing and enhancing the required verbal and written communication skills to confidently engage clients, interact with internal and external stakeholders, and provide quality customer service.
 
The Client Service and Sales program may be delivered through a combination of in-class and on-line instruction. Simulations and real-life examples may be used to support hands-on communication, sales, and keyboarding practice during the learning of "talk-tech-type" engagement with clients. Students develop the necessary technical skills to perform in a multi-faceted and fast-paced contact centre environment. Opportunities to visit a contact centre highlight industry’s commitment to this training and give a first-hand look at career possibilities.
 
A workplace experience at the end of the program provides students with exposure to a contact centre facility during which they learn about the operations of a contact centre, observe client service representatives in action, and relate their experience to their newly acquired knowledge and skills.  This experience also provides students with networking and relationship-building opportunities.

Working with steel can help you build a meaningful career in a number of settings. Steel fabrication includes assembling, fitting and installing steel or other metal components for buildings, bridges, boilers, pressure vessels and similar structures and products. You'll learn how to cut, form, bend, assemble, erect and weld metals. With training in steel fabrication, you'll make a great addition to any fabrication team specializing in your area of interest.

The Human Service Practitioner program prepares learners for a career in the field of human services.  Graduates will work alongside individuals, their families and their communities, playing an active role in assisting them to meet their needs and increase participation in society. The program focuses on assisting vulnerable individuals with complex needs who are experiencing challenges in daily life.
Learners will acquire knowledge and skills in strength-based individualized and group programming, communication, human development, exceptionalities, counselling strategies, ethical conduct, crisis response and behavioural change. This knowledge will be integral to assisting individuals to develop and keep valued social roles.
 
Within this diploma program, learners also participate in experiential and applied learning opportunities that will allow for the integration of theory and application of concepts.

Network Support professionals are the backbone of modern business. They offer desktop and server support and are skilled in repair and configuration. You’ll learn how to build, maintain, and upgrade a computer network infrastructure using the Cisco Networking Academy CCNA suite of courses. Our hands on approach to learning means that you’ll also create and control your own computer network in our fully equipped lab. As electronic communication continues to dominate industries, business leaders rely upon network administrators for success

Are you a kind and nurturing person who feels fulfilled by and thrives on helping others in need? If so, this might be the opportunity you have been looking for. Personal support workers work in collaboration with members of healthcare teams. They’re on the front line, offering compassionate and respectful care to clients of all ages, their families, and communities.

In this program, you will learn how to assist clients in functioning as independently as possible, working safely, and ever mindful of preserving the dignity of those under your care. A career in personal support work provides opportunities in physical, mental, community or personal health services fields. With an aging population, the need for personal support worker graduates is high, so enroll today to pursue a career in this well-respected field.

Business Managers set the bar for every company. Whether directing small businesses or major corporations, managers lead by example. They foster a safe and professional environment for all employees while focusing on operational success. You’ll learn core fundamentals such as economics, accounting, and marketing, as well as enhanced training in project management, human resource management, entrepreneurship and communications. Talented business managers are needed in every sector; explore your interests with this powerful career.

Web and Mobile App Developers make life easier and more entertaining. They work in creative environments with the latest technology and equipment. You’ll learn how to design, build, and deploy enterprise internet/intranet and mobile based applications that can be implemented in areas such as e-commerce, business management, client maintenance and employee support for both conventional and mobile devices. In a world where business happens anytime and anywhere, successful organizations are eager to hire qualified App Developers.

Work is a huge part of our lives. HR professionals build their careers, creating great workplaces and supporting employee growth and wellness. They shape positive corporate culture and the experiences of every employee in the organization. Happy, productive employees have a direct impact on an organization’s success, and human resources professionals are the critical link that makes it happen.
Our Human Resources program is designed for professionals who already possess a combination of educational training and equivalent experience. Through a combination of theoretical learning and practical application, you’ll complement your existing skills and experience with new knowledge and the latest HR practices. You may also discover new areas of interest within recruitment, training, labour relations, or benefits administration. Enroll today and take the next step forward in your human resources career.

The Social Service Community Worker program prepares learners for a career in the social and human services fields. By working with and supporting the well-being of individuals, families, and communities, graduates can bring about meaningful change within society.

Learners acquire knowledge and ability in the areas of human development and relations, family dynamics and support, interpersonal communications, counseling, program planning, social policy and legislation, and advocacy. In this program, there’s a focus on how to effectively intervene and work with a diverse clientele who may be experiencing poverty, domestic violence, social, emotional, behavioral or mental health trauma, or other challenging life events.

Within this diploma program, learners also participate in experiential and applied learning opportunities that allow further integration of theory and application.

Welding and Metal Fabrication each contain unique areas of expertise. This program provides you with a foundational knowledge of both trades. You’ll learn how to read blueprints and plan and implement welding and fabrication processes. This includes the cutting and layout through to fitting and fabrication, as well as common welding processes such as shielded metal arc, flux cored arc, and gas metal arc. Our program pairs in-depth coursework with hands-on welding and fabricating experience in order to get you job-ready.