Associate in Applied Science - Business

at MSM Group - Spokane Community College USA

The Machinist/CNC Technology program is designed to provide students with the skills necessary to gain employment in the manufacturing industry. The first year of the program will focus on skills used in a modern machine shop: machine shop math, blueprint reading, and conventional machine tool theory and lab. The last year offers advanced conventional machining and specialized training in CNC theory with introduction to CAD/CAM and procedures in quality control.

Each required course for graduation must be completed with a grade of 2.0 or higher before proceeding to the next quarter.

Learning Outcomes

• Operate a variety of CNC machines.
• Set up tooling for CNC machining operations.
• Perform quality control functions to ensure part compliance with required specification.
• Interpret blueprints.
• Possess knowledge of their role as an employee and factors that are critical to the company’s success.

The objective of this program is to permit the student maximum flexibility in designing a two-year program of study in business. The student may specialize in a particular area of business such as marketing, management, project management or entrepreneurship; or select courses that provide a general exposure to several areas of business.

The AAS in Business curriculum serves the student by offering modalities for most every course within the degree path for student convenience.

All students graduating from this program must have a minimum grade of 2.0 on each of the Management, Accounting, Economics, and Business required courses. Students must also have a minimum 2.0 cumulative grade point average on all required courses in the program.

Learning Outcomes

• Understand the nature of operations, ownership, marketing, business environmental factors, ethics, human resources, finances, regulations, research methodology, and decision-making processes of business.
• Understand realistic mathematical problems relating to the various segments of today's business world.
• Use desk-top calculators efficiently and demonstrate computer user skills including Internet applications.
• Understand the theory of occupation behavior, the basis of human motivation, cultural diversity, organizational structure, and the leader/manager's role in developing a sound behavioral climate in the business organization.
• Communicate effectively--verbal and written--in order to function in the world of work.
• Emphasize skills in one or more areas of business as well as possess "generalist" skills.
• Participate in a supervised volunteer community service experience.
• Understand international business concepts.

Basic and advanced procedures in food preparation are included in the two-year Culinary Arts program. A detailed study is made of the various cooking methods for meats, fish, poultry, vegetables, soups and sauces. Menu terminology and cooking terms are defined and illustrated. Students are given the opportunity to study management factors affecting food cost control, specifications and standards for foods, sanitation, kitchen planning, kitchen equipment, and personnel policies.

Learning Outcomes

• Prepare and serve food in a first class restaurant environment.
• Develop menus listing menu items for a food service operation.
• Practice safe and sanitary work habits in a first class restaurant establishment.
• Produce menu items accurately from standardized recipes.
• Order, purchase and store foods in a commercial kitchen facility.
• Inventory food products.
• Operate commercial kitchen machinery in a safe manner.
• Calculate the costs of a standardized recipe.
• Prepare fine desserts for a first class restaurant.
• Hire and supervise kitchen employees.

The Arboriculture program provides a study of ornamental trees; from selection and installation to irrigation, fertilization, pruning and care. Students learn how to identify, assess, diagnose and treat tree problems, as well as learn how to use the advanced arboriculture equipment and techniques. At the successful completion of the second year, passing all required coursework, the student will receive the associate in applied sciences degree.

The following is a typical student schedule. Individual student schedules may differ slightly depending on course availability. Courses may only be offered in the quarter indicated.  Outlined curriculum assumes students begin the program fall quarter and continue winter and spring quarters, with summer quarter off.  It is recommended that students work closely with the program advisor when planning classes.

Learning Outcomes
 Apply planting and maintenance practices to lawns, trees and shrubs during the course of a year.

• Apply concepts of landscape design, construction, and installation of residential and small commercial projects.
• Understand and apply the concepts of residential irrigation.
• Diagnose causes of plant problems (i.e. insect, disease, and abiotic problems) and suggest appropriate remedies.
• Understand and apply the principles of weed science to landscape weed management.
• Understand and apply the principles of business management and human relations to agribusiness management.

The Architectural Technology program prepares students to become CAD drafters for the building design industry. Students focus on gaining proficiency with Computer Aided Drafting (CAD), 3–D modeling and Building Information Modeling (BIM) applications utilizing principles of design, the design process, building codes and building materials as they relate to building projects. This program prepares the drafter to translate ideas, rough sketches, specifications, calculations and existing drawings into drawings used within each phase of the design and construction process.

The first year consists of developing residential building design drawings and documents used by architects and building design engineers. Students use the most commonly used software utilized in the building design industry to gain proficiency in 2–D and 3–D Computer Aided Drafting (CAD). In addition, the first year consists of manual drafting, orthographic projections, freehand sketching, presentation graphics (isometric and perspective pictorial drawing), light construction principles (materials and methods), use of drafting expressions, international residential codes and sustainability issues. Emphasis is placed on architectural construction documents, which include site plans, floor plans, roof plans, footing and foundation plans, framing plans, exterior elevations, building and wall sections, window and door schedules, stair design, interior elevations, details and plumbing, HVAC, electrical and lighting plans. Graphic representation using computer software is used in the production of documents of the common phrases of architectural design including programming, schematic design, design development and construction documents. Utilization of the above is finalized in the development of residential working drawings.

The second year consists of developing architectural working drawings using Computer Aided Drafting (CAD) and Building Information Modeling (BIM) related to commercial building design. Class projects will be developed from a preliminary design utilizing drafting techniques, standards and practices of the profession, including office procedure knowledge, use of building materials; structural framing systems as used in the building industry and study of the International Building Code.

Learning Outcomes

• Understand fundamental architectural drafting concepts and methods.
• Describe and identify residential construction materials and methods of assembly.
• Demonstrate competencies in the development and output of residential construction documents.
• Investigate relevant components of the International Residential Code and apply.
• Distinguish the sequential steps of the design process and project delivery methods.
• Demonstrate competencies in the development and output of commercial construction documents.
• Recognize and classify commercial construction materials, structural systems and methods of assembly.
• Explore sustainable design systems and methods and determine possible integrations with architectural design concepts.

The Administrative Office Management program is an associate degree program that prepares students to assume positions as office managers, supervisors, or as assistants to top executives.  Students will develop administrative skills necessary to participate as part of the management team; assist in planning, organizing, and controlling information related activities; and in leading or directing people to attain the objectives of the organization.  They may handle a wide range of daily responsibilities including the supervision of support services.

This program is recommended to experienced office staff as well as entry-level office workers who are looking to increase their potential for promotion.  Graduates with this degree receive training in a variety of office management functions including those in communications, information resources, and management.

Learning Outcomes

• Understand the principles of human resources supervision and administration including the recruiting and hiring process, training and development, motivating the workforce, completing an appraisal, and improving productivity.
• Organize and plan office work and exercise leadership skills that encourage successful teamwork.
• Demonstrate organizational, planning, and project management skills.
• Appreciate the scope of business operations and economic systems.
• Handle multiple deadlines and priorities in an office setting.
• Think critically and act logically to evaluate situations, solve problems, and make decisions.
• Understand the tools used to make business decisions using quantitative data.
• Compile and analyze data, prepare concise reports and presentations, and use information processing technology and software.
• Compose drafts and final responses to inquiries, letters, and questionnaires.
• Handle a variety of internal and external business forms and understand their purpose.
• Acquire comprehensive knowledge of and ability to use Microsoft Word, Excel, Access, PowerPoint, Project, and Outlook software.
• Operate a variety of business machines, including computer equipment, copy machines and scanners, transcribing equipment, facsimiles, printers, telephones, and calculating machines.

The Marketing program is designed for students who want to specialize in fields involved with the distribution of goods and services from producer to consumer. Students take core business courses followed by marketing specialty courses such as marketing, retailing, advertising and international business. Students are also required to gain work experience as part of the program. There is opportunity for teamwork and leadership experience through participation in college DECA, international management and marketing organization.

All students graduating from this program must have a minimum grade of 2.0 on each of the management; accounting; economics; and general business required courses. Students must also have a 2.0 cumulative grade point average on all required courses in the program.

Learning Outcomes

• Understand the position of contemporary marketing within the economy and recognize how it fits into the global economy and the world of e-commerce.
• Analyze strategies and tactics to develop a balanced marketing mix to reach targeted market groups in both the consumer and business to business sectors in order to create satisfied customers.
• Analyze and understand the elements of the marketing mix, which includes having the right products/services in the right place at the right price with proper promotion to position a product/service to reach the targeted groups.
• Understand how the functions of marketing (buying, selling, transporting, storing, standardization and grading, financing, risk taking, marketing research) support the marketing mix.
• Understand and appreciate how outside environmental forces (technology, political legal, competition, social cultural, economic) influence changes in a firm’s marketing mix.
• Understand the need for market information systems, understand consumer/buyer behavior and market segmentation.
• Understand the need to support marketing goals with management skills, communication skills, human relation skills, and ethical behavior.

This AAS degree program is accredited by the Commission on Accreditation for Health Informatics and Information Management Education (www.cahiim.org) and prepares students for employment in maintaining and processing health information in hospitals, nursing facilities, ambulatory care clinics and health insurance agencies. Training in a realistic work environment include managing computer databases, coding and abstracting clinical data, quality control management of information, health-related legal principles and policies, and knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and HITECH Act regulations. Upon completion of the program, students are eligible to take the Registered Health Information Technician (RHIT) certification exam offered by the American Health Information Management Association (AHIMA).

Learning Outcomes

• Abstract and process data from patient records using a variety of computer programs.
• Collect, tabulate, compute and prepare statistical reports for use by the medical staff, administration, governing board and authorized agencies.
• Code clinical data for reimbursement, research and other reporting purposes.
• Perform review of health information for patient care evaluation, quality improvement, and utilization management.
• Operate and evaluate various electronic health record (EHR) systems.
• Apply legal principles, policies, regulations and standards for the control, release and use of health information.
• Utilize computers to compile data, process information for prospective payment systems (PPS) and perform information processing.

The Customer Service degree is a two-year professional program.  The Customer Service Representative program provides the  business background and human relations skills needed to work successfully with clients and customers.  Students may participate in online or on-ground classes.  This degree prepares students for jobs as customer service representatives.  An associate degree in customer service introduces students to techniques used to deliver quality customer service care.  Students develop their communication, marketing, personnel supervision, and customer relations skills.  Subjects taught during a customer service training program are a combination of business and customer service specific courses.  These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner.  Customer service professionals are required to interact with customers before, during, and after the sale has been made as well.  Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.

College credit toward degree completion may be earned by articulating from a high school business program, by prior learning assessment, or by completing comprehensive tests administered by the Business Technology Department.

Learning Outcomes

• Use positive human relations skills to successfully deal directly with customers personally or by telephone.
• Appreciate the importance of customer service and its direct relationship to the success of a company.
• Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
• Use current office equipment and office-related software.
• Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
• Apply knowledge of grammar and punctuation skills.

Radiologic technologists are an integral part of the allied health team of healthcare workers providing patient care. Their primary duties include producing radiographic examinations that aid the physicians in diagnosing diseases and/or injuries. The radiologic technologist performs examinations at the request of a physician.

The technologist’s primary role is obtaining top quality radiographic images while providing patient care. Radiologic departments can be found in hospitals, freestanding clinics and physician offices. While in the program the students become proficient at performing examinations in general radiography, fluoroscopy, surgery, trauma and intensive care units.

Upon completion and graduation of the program the students are able to take the national registry examination given by the American Registry of Radiologic Technologists (ARRT).

Each required course for graduation must be completed with a grade of 2.0 or better before proceeding to the next quarter. All clinicals must be completed with a grade of 2.5 or better.

National background checks and drug screening are completed at the beginning of the program and if there is a finding, clinical sites may not accept the student. This could prevent program completion, inability to take the national exam, and future employment due to a failed background check and/or drug screening.

Learning Outcomes

• Students will have skills and knowledge for an entry-level radiographic technologist.
• Students will have the skills to effectively utilize good communication skills.
• Students will have the skills to effectively utilize critical thinking and problem solving skills.
• Students will have the skills to become responsible for lifelong learning through continuing education and/or advancement in the field of radiology.