Associate in Applied Science - Marketing

at MSM Group - Spokane Community College USA

The Business Software Specialist degree is a two-year program with classes offered online or on-campus. This program combines training in information processing systems and office administration to give students the diversified training and background needed to hold positions of responsibility in business offices. Upon completion students will be prepared for administrative positions that require advanced spreadsheet, database, presentation, and project management software. This program provides students with one or more of the following additional areas: basic computer hardware troubleshooting, online collaboration, MOS certification, or basic network administration.

Learning Outcomes

• Acquire comprehensive knowledge of and ability to use Microsoft Word, Excel, Access, PowerPoint, Project, and Outlook software.
• Handle multiple deadlines and priorities in an office setting.
• Think critically and act logically to evaluate situations, solve problems, and make decisions.
• Handle a variety of internal and external business forms and understand their purpose.
• Compile and analyze data, prepare concise reports and presentations, use information processing technology and software.
• Demonstrate organizational, planning, and project management skills.
• Exhibit management initiative, dependability, and flexibility; follow directions; and take pride in quality work.
• Appreciate the scope of business operations and economics systems.
• Organize and plan office work and exercise leadership skills that make the employee a successful member of a dynamic team.
• Operate a variety of business machines, including computers, copy machines and scanners, transcribing equipment, facsimiles, printers, telephones, and calculating machines.
• Acquire a technical overview of office information systems, basic computer hardware, and network administration.

The Water Science program is designed to prepare students for employment in water resources, including water and wastewater operations, hydrology, and water quality for local, state and federal agencies, and private industry.

Learning Outcomes

• Install, operate and maintain instruments used in stream gaging and discharge measurement.
• Collect samples, complete field surveys, analyze, and report water quality parameters in the field and laboratory using standard chemical, biological, physical, and field survey techniques commonly utilized in water resource studies.
• Collect, recognize and identify aquatic organisms from invertebrate insects to fish species, relating what is found to the habitat and aquatic ecosystem conditions.
• Install, operate, and maintain instruments used in collecting hydro-meteorological measurements.
• Set up monitoring plans and schedules to collect, measure, analyze and report ground water levels and water quality parameters.
• Be familiar with restoration practices used to improve fish habitat and water quality, including techniques to stabilize slopes, recover degraded lakes and stream courses.
• Utilize, interpret and analyze maps and aerial photographs in the characterization and management of water resources, including through the use of geographic information systems (GIS).
• Operate a hand compass, level, global positioning systems (GPS) and electronic instruments in determining slopes, running traverses, locating ownership boundaries, and determining locations.
• Work safely in a variety of adverse conditions and environments, including obtaining 40-hour Hazardous Waste Operations and Emergency Response (HAZWOPER) certification according to the requirements of 29 CFR 1910.120.
• Have knowledge and understanding of Federal and State laws that pertain to water and the aquatic environment including a good working knowledge of water rights laws.
• Use the computer as a tool for solving water resources problems.
• Record, report, analyze and store data gathered according to established protocol.
• Write technical reports and give presentations.
• Demonstrate human relationship skills and professional behavior needed for successful job performance.

Completion of the two-year Heating, Ventilation, Air Conditioning and Refrigeration (HVAC/R) program at Spokane Community College prepares the student for an entry-level position in one of the most challenging occupations available.

Entry-level HVAC/R technicians typically work on residential and light commercial systems performing equipment installations, preventative maintenance, and service and repair functions. Opportunities also are available in systems design and sales.

Areas of study include basic HVAC/R systems, electricity, heating, local gas and oil codes, load calculations, cooling, refrigeration, duct design, and troubleshooting. These skills are taught from lab applications coordinated with classroom theory and actual jobsite experience.

Learning Outcomes

• Demonstrate the ability to wire, perform a startup, and evaluate the operation of a natural draft gas furnace.
• Demonstrate the ability to evaluate the operation of, troubleshoot, and repair an electric furnace.
• Obtain a City of Spokane Gas Heating Mechanic's 1 license.
• Demonstrate the abilty to evaluate the operation of, troubleshoot, and repair 80%-95% gas furnaces.
• Demonstrate the ability to evaluate the operation of, troubleshoot, and repair basic medium-temp and low-temp commercial refrigeration systems.
• Obtain an EPA 608 Universal Refrigerant Handling License.
• Demonstrate the ability to evaluate the operation of, troubleshoot, and repair air conditioning systems.
• Demonstrate the ability to follow and comply with local and national safety codes.
• Demonstrate the ability to evaluate the operation of, troubleshoot, and repair a heat pump system.
• Demonstrate the ability to design, install, and commision a basic Direct Digital Control system for a commercial rooftop unit of refrigeration system.

This AAS degree program is accredited by the Commission on Accreditation for Health Informatics and Information Management Education (www.cahiim.org) and prepares students for employment in maintaining and processing health information in hospitals, nursing facilities, ambulatory care clinics and health insurance agencies. Training in a realistic work environment include managing computer databases, coding and abstracting clinical data, quality control management of information, health-related legal principles and policies, and knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and HITECH Act regulations. Upon completion of the program, students are eligible to take the Registered Health Information Technician (RHIT) certification exam offered by the American Health Information Management Association (AHIMA).

Learning Outcomes

• Abstract and process data from patient records using a variety of computer programs.
• Collect, tabulate, compute and prepare statistical reports for use by the medical staff, administration, governing board and authorized agencies.
• Code clinical data for reimbursement, research and other reporting purposes.
• Perform review of health information for patient care evaluation, quality improvement, and utilization management.
• Operate and evaluate various electronic health record (EHR) systems.
• Apply legal principles, policies, regulations and standards for the control, release and use of health information.
• Utilize computers to compile data, process information for prospective payment systems (PPS) and perform information processing.

The Automotive Technology program prepares students for employment in many areas of the automotive field including dealerships, independent garages, fleet shops, service stations and specialty shops which cover areas such as tune-ups and brakes. Students may enter the program in any of the first five quarters.

Students interested in receiving special training in Toyota T-TEN (Technician Training and Education Network) may substitute specialized courses specifically catering to Toyota T-TEN option. Entrance into the program requires an interview with and permission of the instructor. Continuation within the course program requires permission of the instructor. Students must complete each AUTO course with a 2.0 grade or better before advancing to subsequent quarters.

Learning Outcomes

• Understand basic shop operation and safety principles.
• Diagnose mechanical malfunctions and performance problems and make necessary repairs.
• Operate precision automotive diagnostic and repair equipment.
• Interpret repair manuals and computer-based programs dealing with specifications and repair procedures.
• Understand the importance of good public relations with customers, employers, and fellow employees.
• Work with minimum supervision for or with a journeyman technician.
• Skillfully use tools and equipment.

The Architectural Technology program prepares students to become CAD drafters for the building design industry. Students focus on gaining proficiency with Computer Aided Drafting (CAD), 3–D modeling and Building Information Modeling (BIM) applications utilizing principles of design, the design process, building codes and building materials as they relate to building projects. This program prepares the drafter to translate ideas, rough sketches, specifications, calculations and existing drawings into drawings used within each phase of the design and construction process.

The first year consists of developing residential building design drawings and documents used by architects and building design engineers. Students use the most commonly used software utilized in the building design industry to gain proficiency in 2–D and 3–D Computer Aided Drafting (CAD). In addition, the first year consists of manual drafting, orthographic projections, freehand sketching, presentation graphics (isometric and perspective pictorial drawing), light construction principles (materials and methods), use of drafting expressions, international residential codes and sustainability issues. Emphasis is placed on architectural construction documents, which include site plans, floor plans, roof plans, footing and foundation plans, framing plans, exterior elevations, building and wall sections, window and door schedules, stair design, interior elevations, details and plumbing, HVAC, electrical and lighting plans. Graphic representation using computer software is used in the production of documents of the common phrases of architectural design including programming, schematic design, design development and construction documents. Utilization of the above is finalized in the development of residential working drawings.

The second year consists of developing architectural working drawings using Computer Aided Drafting (CAD) and Building Information Modeling (BIM) related to commercial building design. Class projects will be developed from a preliminary design utilizing drafting techniques, standards and practices of the profession, including office procedure knowledge, use of building materials; structural framing systems as used in the building industry and study of the International Building Code.

Learning Outcomes

• Understand fundamental architectural drafting concepts and methods.
• Describe and identify residential construction materials and methods of assembly.
• Demonstrate competencies in the development and output of residential construction documents.
• Investigate relevant components of the International Residential Code and apply.
• Distinguish the sequential steps of the design process and project delivery methods.
• Demonstrate competencies in the development and output of commercial construction documents.
• Recognize and classify commercial construction materials, structural systems and methods of assembly.
• Explore sustainable design systems and methods and determine possible integrations with architectural design concepts.

The Automotive Collision and Refinishing Technician program teaches the skills necessary to succeed in the automotive collision repair industry.  Instruction is primarily in a shop situation where field conditions are simulated.  Students are able to learn by demonstration and direct hands on experience.

Students are instructed in a wide range of skills, including welding, sheet metal repair and replacement, fabrication and restoration techniques, frame and unibody repair, as well as repair and replacement of structural components.

The refinishing portion of our program provides students with a comprehensive education in modern refinishing techniques and materials, as well as material and damage estimation. Students will learn all phases of substrate preparation, color matching and application of the latest paint materials including water born products.

Learning Outcomes

• Understand the characteristics of metal and the principles of metal correction.
• Repair damaged bodies, frames, suspensions and sheet metal; remove and replace glass.
• Refinish complete vehicles and spot damaged areas with the latest in refinishing products and equipment.
• Estimate damage costs.
• Understand automotive electrical principles and minor services.
• Weld (wire feed) to industry standards.
• Understand basic shop operation.
• Understand hazardous waste management.
• Demonstrate shop safety practices.

The Greenhouse and Nursery Management program provides students with knowledge and practice in plant production.  Graduates of the program are experienced in topics including plant propagation, pest and disease management, greenhouse management, floral design, plant identification, and business management. At the successful completion of the second year, passing all required coursework, the student will receive the associate in applied sciences degree.

The following is a typical student schedule. Individual student schedules may differ slightly depending on course availability. Courses may only be offered in the quarter indicated.  Outlined curriculum assumes students begin the program fall quarter and continue winter and spring quarters, with summer quarter off. It is recommended that students work closely with the program advisor when planning classes.

Learning Outcomes

• Apply the concepts of floral design and management to a commercial florist business.
• Apply growing and maintenance practices to greenhouse and container grown stock during the course of the year.
• Identify and be able to care for the major indoor plants used in interiorscaping.
• Understand and apply the principles of business management and human relations to agribusiness management.

The invasive cardiovascular technologist is a health care professional who, through the use of specific high-technology equipment and at the direction of a qualified physician, performs procedures on patients leading to the diagnosis and treatment of congenital and acquired heart disease, and peripheral vascular disease.

As a member of the cardiac catheterization team, the cardiovascular technologist is a surgical scrub assistant, monitors the patient's condition and operates other "CATH Lab." equipment.

The most important "CATH Lab" studies are coronary angiography, percutaneous coronary intervention (where stents, balloons, plaque removal devices, and other treatments to restore blood flow are deployed), right heart catheterization (where blood flow measurements are made), electrophysiology (where irregular heartbeats are created, studied and treated) and pacemaker implantations.

Learning Outcomes

• Demonstrate collaboration and effective communication among all health care team members in the delivery of cardiac care in all patient settings.
• Analyze information and research and apply it in the health care setting.
• Apply the principles of cultural awareness formulating appropriate modifications to health care plans to accommodate cultural differences.
• Design and implement appropriate treatment plans in all healthcare settings where cardiac care is delivered.
• Apply advanced cardiac care competencies in all health care settings.

The Small Farms program provides students with knowledge and practice in food production. Graduates of the program are experienced in topics including plant propagation, crop science, pest and disease diagnosis, greenhouse operation, farm marketing, and business management. At the successful completion of the second year, passing all required coursework, the student will receive the associate in applied sciences degree.

The following is a typical student schedule. Individual student schedules may differ slightly depending on course availability. Courses may only be offered in the quarter indicated.  Outlined curriculum assumes students begin the program fall quarter and continue winter and spring quarters, with summer quarter off. It is recommended that students work closely with the program advisor when planning classes.

Learning Outcomes

• Apply the concepts of floral design and management to a commercial florist business.
• Apply growing and maintenance practices to greenhouse and container grown stock during the course of the year.
• Identify and be able to care for the major indoor plants used in interiorscaping.
• Understand and apply the principles of business management and human relations to agribusiness management.