Diploma in Computer Service Technician

at Academy of Learning Career College Canada

Are you a design-oriented person who is comfortable with technology, creatively inclined as well as possess an eye for detail? If your answer is yes, then a career in the multi-billion dollar industry of Web design and graphics could very well be a great and rewarding choice for an exciting career. The demand for professionals who can effectively communicate and captivate an organization’s audience across all types of media is rapidly growing. Web design is increasingly dynamic and very quick to evolve based on an organization’s objectives and the consumers’ needs and has become the focal point for almost every industry around the world.

Objectives

• The ability to present creative ideas and understand how to assess client and end user needs.
• The knowledge to consult with IT professionals to determine how best to incorporate a Web site into existing frameworks.
• The skills to design the typography, layout, look and feel of Web pages, and incorporate graphics and interactive elements.
• The proficiency to source, select and organize information for inclusion on the Web site, and is able to test Web site functionality, as well as update Web content and maintain Web sites.

The objective of the Customer Service and Information Clerk Diploma program is to provide the student with the opportunities to acquire and apply the knowledge of customer service and information skills to help them meet the demands of today’s business environment.

Objectives

• The requirements to respond to telephone and in-person complaints and inquiries.
• An understanding to be able to give information regarding an organization’s goods, services and policies.
• The capability to enter orders, verify shipments and send out invoices.
• The knowledge to be able to trace orders from intake to shipment and troubleshoot delays and problems.
• The ability to receive payments and process information required for the provision of services.

Hospitality is diverse and global in nature and one of the growing industries around the world. The International Hospitality Management Diploma program is designed to prepare students for careers in the fast-paced, rewarding and challenging world of hospitality management. The program appeals to individuals who are charismatic, outgoing, capable and energetic. Its objective is to produce qualified graduates, ready to work in hotels and other accommodation services at a supervisory level.

Students will gain a broad range of management and operational skills and practical tools that will assist them in dealing with situations within the hospitality industry service environment. The program provides the skills to progress to higher-level careers, given the proper combination of skills, experience, personal attributes, and additional training.

Objectives

• The skills to manage all physical aspects of a hotel, restaurant or hospitality property including; front office, housekeeping, and food service operations.
• Supervisory and communication skills for effective leadership.
• Techniques to develop and maintain high-performance teams.
• Purchasing strategies and techniques.

The Home Inspection Diploma is designed to introduce students to a vast array of practical and technical skills and tools, preparing them for a career in the Home Inspection industry. This program provides training that meets with the professional standards of the Canadian Association of Home and Property Inspectors (CAHPI) and the American Society of Home Inspectors (ASHI).

Objectives

• The knowledge of roof inspections, focusing on system performance, safety concerns, and conformity with good construction practice.
• The ability to handle disputes with effective resolutions.
• The structural comprehension of components of a residential dwelling.
• The ability to inspect installed heating equipment as well as identify the energy source, type, material, conditions and any safety concerns related to this equipment.
• The knowledge to identify typical defects on cooling systems and apply correct inspection techniques.
• The awareness of an interior water supply and distribution systems.
• The ability to inspect all aspects of a dwelling’s exterior.
• The knowledge to build an independent business.
• The ability to create, write and deliver reports.
• The basic proficiency in Microsoft Word, Excel and Outlook.

The Project Administration Diploma program is positioned as an entry level opportunity to this profession and will provide students with a competitive advantage in this untapped market segment. The program provides the basic foundation to work towards industry certification through the Project Management Institute (PMI), specifically the Certified Associate in Project Management (CAPM) designation. This certification provides students with an opportunity for career growth and advancement.

Objectives

• The ability to assist the Marketing Manager with a wide range of marketing activities. Also prepare desktop publishing and develop sales collateral, proposals, brochures, newsletters using Microsoft Publisher, Photoshop Basics and Illustrator Basics.
• Exposure to direct mail, outbound calls, mass e-mail, broadcast campaigns, marketing events and trade shows, public relations, and other marketing tools.

The Network Administrator Diploma program provides students with the necessary skills and knowledge to plan, install, and provide routine control and manage situations in relation to quality communications network services in an information system. It will provide in-depth knowledge on evaluating communications hardware, software and transmission service alternatives against changing business requirements, maintaining links with network suppliers, support for systems; localizing and rectifying faults in networks and handling non-routine problems. It will also provide expertise and practical assistance in delivering service that complies with statutory and other standards as well as strategic and tactical plans. The program prepares students for the following industry certification exams: CompTIA A+, CompTIA Network+, CompTIA Server+, CompTIA Security+, MCTS, and MCITP Server Administrator.

Objectives

• The ability to provide day-to-day onsite administrative support for software users in a variety of environments.
• The understanding to maintain, troubleshooting and administer the use of local area networks (LAN), wide area networks (WAN), hardware, software and related computer equipment.
• The skills to design and configure networks, recommend purchases of application servers, peripherals, and software.
• The training to evaluate, install and support computer hardware, networking software, and operating system software.

The Computer Service Technician Diploma program prepares students to deal with the problems they may encounter when servicing personal computers. It provides in-depth knowledge of computer hardware. Students will gain experience by performing hardware configuration-related activities. The program prepares students for the following industry certification exams: CompTIA A+, CompTIA Network+, CompTIA Server+.

Objectives

• The necessary technical skills relating to maintenance and repair to PC hardware.
• The understanding of the design and application of PC software and operating systems.

The Marketing Coordinator Diploma program prepares students for an entry level marketing support position related to integrated marketing and communication activities. Marketing knowledge and processes, administration skills, and practical tools will assist them in dealing with marketing situations. Those wanting to progress to a manager level may, given the proper skills, experience personal attributes and additional training.

Objectives

• The ability to assist the Marketing Manager with a wide range of marketing activities. Also prepare desktop publishing and develop sales collateral, proposals, brochures, newsletters using Microsoft Publisher, Photoshop Basics and Illustrator Basics.
• Exposure to direct mail, outbound calls, mass e-mail, broadcast campaigns, marketing events and trade shows, public relations, and other marketing tools.

The Accounting and Payroll Administrator Diploma program provides students with the necessary skills to maintain a complete set of books, keep records of accounts, verify the procedures used for recording financial transactions, and provide personal bookkeeping services. It also provides students with the necessary skills and knowledge required to perform payroll administrative responsibilities in the payroll department. The student will write CPA’s exams to acquire the Payroll Compliance Practitioner (PCP) certification. In addition to accounting and payroll expertise, students gain basic skills and experience in business correspondence, office procedures, performing a job search, and being successful in today’s workplace environment.

Objectives

• The ability to maintain employee attendance records to calculate pay and benefits entitlements using manual or computerised system.
• The skills to collect, verify and process payroll information and determine pay and benefit entitlements for employees with a manual or computerised system.
• The capability to prepare and balance period end reports and reconcile issued payroll to bank statements.
• The understanding to deal with statistical and accounting data and maintain accounting records.
• The background to prepare T4 and other statements.

Graduates from the Medical Receptionist Diploma program will be able to work effectively in any medical office as a receptionist. After completing this diploma they will have the acquired skills to enable them to meet and greet patients, direct them to appropriate services, answer telephones, take messages, schedule appointments and perform other routine administrative tasks.

Objectives

• A clear understanding of medical office procedures and medical office terminology.
• The skills to handle general office duties such as filing, sorting and copying.
• The ability to perform word processing, spreadsheets and data management skills.
• The knowledge to book appointments and make referrals (both computerized and manual).