Diploma in Hospitality and Tourism Management - Restaurant and Service Operations

at Southern Alberta Institute of Technology (SAIT) Canada

Prepare to make your mark in the business world with the industry-recognized Bachelor of Business Administration (BBA) degree.
Engage in small classes with active, collaborative coursework while learning from faculty with real business experience. Work in teams to deliver projects, present strategies and meet business goals.

You'll begin the program with a common first year to build core business skills, then in year two, choose from one of six majors:

• Accounting: understand the strategic role of accounting in measuring financial performance. Gain advanced knowledge in core accounting topics and quantitative skills. You’ll graduate with the courses you need to enter the Chartered Professional Accountant (CPA) program and earn your designation.
• Financial Services: study for a career in financial advising, banking, investing or insurance for personal or corporate clients. In this unique major, you’ll complete exams for key industry certification like Investment Funds in Canada (IFIC) and Canadian Securities Course (CSC).
• Human Resource (HR) Management: graduate ready to add strategic value to organizations in recruitment, compensation, employee training and development, change management and navigating diversity. In this Human Resources Institute of Alberta (HRIA)-accredited program, you are exempt from writing the national exam for your Certified Professional in Human Resources (CPHR) designation.
• Management: open the door to a diverse career with effective skills in managing people, processes and projects. In the BBA – Management degree, you learn about projects, operations, change and conflict through practical classes. Specialize your electives and learn the language of the industry with a minor in energy or construction.
• Marketing: learn to create and innovate to grow a business, launch new products and build brands – sometimes for actual clients. Master the marketing mix, embrace the latest trends and blend theory with real-world scenarios. Graduate with a professional portfolio and prepared for an exciting career.
• Supply Chain Management: learn to effectively manage supply chains using examples from real companies. You’ll delve deeply into procurement, logistics, transportation, inventory and warehouse management, supplied relations, contracts and performance analytics. You’ll graduate with unique skills provided by the only Supply Chain Management degree in southern Alberta.

The BBA also offers two optional minors:

• Construction Project Management: get the inside track for a business role in the robust Canadian construction industry. You’ll learn the process of managing large capital construction projects including risk and conflict on construction sites, design considerations and more.
• Energy, Oil and Gas: prepare to work in Alberta’s dynamic energy industry with courses form the state-of-the are MacPhail School of energy. You’ll learn the language of the industry with insights into technical, regulatory and economic factors.

Your final course is an Integrated Work Experience.  You’ll have the opportunity to apply learned knowledge and skills to real-world business situations, while further developing critical thinking, creativity, collaboration and communication capabilities.

The BBA ensures you develop the business acumen, technical knowledge and soft skills employers are looking for — leadership, teamwork, critical thinking, decision-making, problem-solving and communication. Finally, our close industry partnerships ensure that your learning is directly linked to the business community and real-world experiences.

Developed with input from industry experts, the Hospitality and Tourism Management program will give you practical hands-on education, ensuring you have the real-world knowledge and skills to achieve success in the workforce.

During this program, you will develop a strong understanding of the hospitality and tourism industries. You will gain knowledge in guest experiences delivery, sales and marketing, service and applied leadership, all complemented by a strong financial management foundation. You will expand your knowledge by choosing a specialization in travel and tourism, entrepreneurship and innovation, hotel and accommodation management, restaurant and service operations, event management, beverage management and more.

Develop qualities that are in high demand for all hospitality and tourism jobs such as communication, problem-solving and interpersonal skills. The industry is fast-paced and requires you to be adaptable, enthusiastic and resilient. If you enjoy keeping busy and working within a team to achieve common goals, then this career is perfect for you.

The program allows you to choose an area of specialization in:

• Hotels and Accommodation: Gain strong hotel industry knowledge on the interconnectivity of all departments that bring a guest experience to life through two practicum placements with leading hotel partners. You will also gain practical experience in front office management, hotel event planning, hotel revenue management and facilities design.
• Restaurant and Service Operations: Learn service operations management skills through practical,?hands-on training in the?renowned Highwood restaurant, and?through?executing special events on and off campus with?our?key industry partners. Your training will cover beverage and service operations, facility management and design,?as well as people leadership and inventory management.
• Beverage Management: Obtain in-depth beverage product knowledge in non-alcoholic beverages as well as wine, beer and spirits. Training will cover beverage sales and retail operations, inventory control and basic culinary understanding to build your skills in creating sustainable beverage programs. 
• Event Management:  This specialization exposes you to all aspects of the event and meeting planning industry, from conventions to live events and festivals. You will gain applied knowledge in contract and stakeholder negotiations, event strategy planning and execution as you bring several events to life on campus and with industry partners, from small- scale VIP events to large events.
• Travel and Tourism:  Gain travel product knowledge to prepare for a career in destination and travel planning. Your training will cover product and reservation systems, itinerary planning and design, special interest and sustainable tourism. You will have the opportunity to connect with industry partners in solving industry problems, and selling and marketing products at our Travel Center on Campus.
• Entrepreneurship and Innovation: Whether your passion is starting your own hospitality business or to create innovative products within a larger company, this specialization introduces you to the entrepreneurial mindset, design thinking and new venture planning. You will have the opportunity to study current industry trends and identify gaps to help provide creative solutions and drive new product development.  This specialization offers elective opportunities from any other specialization.
• Multi-Disciplinary: Choose a multi-disciplinary approach and select electives from various specializations to build a customized hospitality and tourism path. You will apply that learning through practical, hands-on operations in the specialization of choice, and through executing special events on and off campus with leading industry partners.

Create a career in the area of digital graphics — working for commercial printers or publishing companies, advertising agencies or graphic arts firms — with courses that include web and print production, layout and visual design.

If you’ve ever picked up a print publication, visited a website, admired a logo or looked at an advertisement, then you are already familiar with some of the end products of the digital graphics industry.
The Graphic Communications and Print Technology program is designed to prepare you for a career in these exciting fields. You acquire industry-specific skills in electronic file management, print management and production, print administration, estimating, printing service coordination that ensure your success in the industry. 
 

Prepare for a career as a legal assistant working in a law firm, the court system or for a corporation by training in legal software, critical office skills and the preparation of legal documents for many areas of law, including real estate, corporate and litigation. In this practical two-year diploma, your instructors are lawyers and former legal assistants who show you how to assist your lawyer with important tasks on various files.

Using industry software on your SAIT-issued laptop, you develop accurate keyboarding and transcription skills and adapt your strong command of English spelling and grammar to effectively prepare various legal documents. You'll practice legal assistant tasks such as preparing a separation agreement, a criminal law file and a corporate minute book. In your capstone course, you simulate a real law office to integrate all your legal assistant knowledge. At the end of the program, you demonstrate your professionalism and expertise to potential employers in your one-month practicum placement.

Organize, manage and access information as a library technician, information specialist or records management technician through this extensive program covering cataloguing, classification, public relations, web design and more.

Information resourcing is a high-tech adventure and a sought after skill. Various industries need employees with people skills to organize, access and manage the expanding volume of information in today’s world.

Library Information Technology students gain proficiency in every area of library operations, from database searching, library network technology, cataloguing and classification to public relations, web design and records management. 

Train to enter the computer and systems security profession with a mastery of programming, operating systems, networking and strategy — using practical applications of defensive and offensive technologies.

Computer and systems security is an integral part of our everyday lives. When the systems work it is transparent but when they fail it can be catastrophic. Not only are businesses focused on the security of their data, nation states are focused on the security of their people. Terrorism, rogue states, organized crime and low level cyber-warfare are all part of today’s threat landscapes.

The Information Systems Security program prepares you for entering the security profession with confidence and solid fundamental knowledge. You will use a wide variety of defensive and offensive tools while learning the fundamentals of: networking, malware analysis, reverse engineering, tool construction, operating systems internals, forensics, legal/ethical issues, social engineering and military strategy.

Information Systems Security will have some of its courses delivered in a unique lab environment designed to contain and control the possible spread of the malware being analyzed. The first year of the program rests on a strong base of fundamental skills: programming, operating systems, networking and strategy. The second year moves into the more practical applications of defense and offensive technologies accumulating with a  capstone project in which students will apply knowledge learned from previous courses. The program is two years in length with each academic year divided into two 15-week semesters.

A criminal records check may be required by potential employers. Basic level of computer networking and “C” language programming will greatly enhance your success as a student in this program.

Developed with input from industry experts, the Hospitality and Tourism Management program will give you practical hands-on education, ensuring you have the real-world knowledge and skills to achieve success in the workforce.

During this program, you will develop a strong understanding of the hospitality and tourism industries. You will gain knowledge in guest experiences delivery, sales and marketing, service and applied leadership, all complemented by a strong financial management foundation. You will expand your knowledge by choosing a specialization in travel and tourism, entrepreneurship and innovation, hotel and accommodation management, restaurant and service operations, event management, beverage management and more.

Develop qualities that are in high demand for all hospitality and tourism jobs such as communication, problem-solving and interpersonal skills. The industry is fast-paced and requires you to be adaptable, enthusiastic and resilient. If you enjoy keeping busy and working within a team to achieve common goals, then this career is perfect for you.

The program allows you to choose an area of specialization in:

• Hotel and Accommodations
• Restaurant and Service Operations
• Beverage Management
• Travel and Tourism
• Event Management
• Entrepreneurship and Innovation.

Restaurant and Service Operations
Learn service operations management skills through practical,?hands-on training in the?renowned Highwood restaurant, and?through?executing special events on and off campus with?our?key industry partners. Your training will cover beverage and service operations, facility management and design,?as well as people leadership and inventory management.

Get hands-on, action-based training in information technology systems, support and management while you develop broad knowledge of IT, cloud services, information security and emerging technologies to drive business value.

Become an Information Technology professional and play a critical role in today’s tech-driven economy, helping end users work effectively with complex hardware, software and networks using various tools and applications. Taught by experienced instructors using an industry-supported curriculum and leveraging the most recent technology, you will develop the knowledge, skills and aptitude to support an organization’s IT infrastructure as well as strong business, service, and consulting skills.

Demand for a range of IT professionals will continue as the growth of the IT sector creates more opportunities. Position yourself for a rewarding career supporting critical business operations in the dynamic and ever-evolving tech-sector, and have a vital role in any organization.

Start a career as a machinist in industries like oil and gas manufacturing and medical technology with this program that covers blueprint reading and process planning, machining and metal cutting with mills, drills, lathes and grinders.

This full-time program is a great way to start your career as a Machinist - a rewarding and challenging trade with precision and craftsmanship as core attributes. As a Machinist Technician, you’ll set up and operate precision equipment for the production of a variety of components and assemblies. Machinists make or modify primarily metal components to very fine tolerances.

At 30 weeks in length (900 hours), this program contains content nearly double that afforded by the Machinist apprenticeship stream for equivalent periods.

You will learn skills including, but not limited to:

• Machining
• Machine set-up
• Blueprint reading
• Process planning
• Design validation
• Precision measurement
• Heat treatment.

Metal cutting and shaping operations use a variety of machine tools, including conventional mills, drills, lathes, and grinders. As modern machine tools are often computer-driven, a Machinist Technician may be responsible for programming and operating high-tech Computer Numerically Controlled (CNC) equipment such as CNC mills, lathes, Electrical Discharge Machines (EDM) and Coordinate Measuring Machines (CMM).

Learn to set the bar in office software, productivity, organizing information and solving problems to help businesses run smoothly.

Become the backbone of a business with the Administrative Information Management (AIM) diploma. This two-year program has unique benefits and is becoming a preferred credential for employers hiring administrative professionals.

Working in teams, you will hone your professionalism, critical thinking and effective communication skills. You learn to create and manage solutions to business information needs through technology, meetings, office procedures and more. Become an expert in project administration and planning events. You integrate business technology with real office procedures.

You can graduate with several Microsoft Office certifications, demonstrating your advanced skills in word processing, database, spreadsheet and presentation software. Working for a simulated company, you integrate all your skills to manage information and creatively solve office challenges. Your final course is a four-week practicum placement. Apply everything you learned in a real workplace and demonstrate your career readiness.