Graduate Certificate in Conflict Resolution and Mediation

at Durham College - Oshawa Campus Canada

This program is approved by the ADR Institute of Ontario (ADRIO) and students in the program receive a 16-month student membership with ADRIO. This program is also approved by the Ontario Association for Family Mediation (OAFM) and Family Dispute Resolution Institute of Ontario (FDRIO).

If you are a university or college graduate or a professional wishing to gain additional conflict resolution skills, as well as an Ontario college graduate certificate, this program will provide you with the tools, knowledge, and practice to effectively negotiate, analyze and resolve conflict in various settings such as:

• Workplace
• Family
• Community
• Education
• Health care
• Human resources
• Justice
• Advocacy

This program also offers an experiential learning component that enables you to participate in the operation of Campus Conflict Resolution Services.

Program Learning Outcomes

• Complete all work in a manner consistent with professional ethics and practice, mediation process and skills, a respect for self, others, and relevant law and legislation.
• Adhere to legal and professional ethics in the practice of delivering services to de-escalate, prevent, and resolve conflict.
• Recognize and analyze conflict situations.
• Determine the nature and degree of conflict within informal and formal settings by assessing client relationships and interactions.
• Select and apply appropriate conflict resolution and negotiation skills and techniques to enable parties to prevent and/or resolve conflicts.
• Resolve differences within workplaces, communities, and families by utilizing interest-based conflict resolution skills and techniques.
• Engage in reflective practice to build skill and professional competency.
• Create and implement personal and professional development plans to achieve ongoing competence in the practice of mediation and/or alternative dispute resolution professional practice.
• Analyze and produce documents required in the practice of mediation and/or alternative dispute resolution.
• Produce documents required in the practice of conflict resolution and mediation according to industry standards.
• Collaborate with colleagues, clients, and other stakeholders to enhance professional working relationships.
• Collaborate with colleagues, clients, and community to enhance professional working relationships.
• Apply knowledge of specialized substantive and procedural laws as they relate to mediation and/or alternative dispute resolution.
• Work within the legal parameters and the scope of practice for conflict resolution practitioners by following relevant substantive and procedural laws.
• Utilize time management, project management, and administration skills to meet client needs.
• Utilize management and administration skills in a mediation and/or alternative dispute resolution practice.
• Conduct intake meetings to gather, screen, and disseminate information required to identify issues, uncover interests, and determine the appropriate approach for resolving differences.
• Conduct interviews to gather, screen, and disseminate information required in mediation and/or alternative dispute resolution situations.
• Facilitate discussion with clients to explore the options and associated processes for resolving family disputes.
• Explain the process, principles, techniques and significance of mediation and/or alternative dispute resolution and how they apply to family disputes.
• Contribute to collaborative discussion about the application of restorative justice principles as viable alternatives for repairing harm and restoring relationships.

Professionals with knowledge in international business can help organizations understand marketing, law, trade and finance as they apply to the global village we live in. As a professional in this field you may investigate, analyze, administer and manage human, physical and operational resources, as well as complex strategic and practical management issues. In particular, you will gain skills in strategic decision-making, and conducting operational and marketing analysis for business firms on a global scale. Graduates of this program often work on cross-functional and global project teams in order to serve their clients.

Durham College is a Platinum Accredited Partner of the Forum for International Trade Training (FITT – www.FITTforTrade.com). This partnership means that Durham College offers an international business program that has been validated by FITT as meeting their high standard of industry excellence. Students registered in our FITT-accredited program have a direct link to FITT and its full range of global trade credentials.

Biotechnology touches a broad range of industries including food processing, health, pharmaceuticals, food production and agriculture. The discipline has created knowledge and products essential to our continued livelihood such as vaccines to prevent disease, pest-resistant plants, environmentally friendly biofuels and improved detection of diseases. Graduates of the Biotechnology - Advanced program are suited to work in a range of industries including those focused on food, the environment, pharmaceuticals, natural health products and cannabis. Learning within state-of-the-art labs using industry-grade equipment, students learn how living organisms or parts of living organisms can provide new methods of production and development of new products in a range of industries as well as the regulations which govern the use of these techniques. Our courses are rooted in real-world applications and our extensive analytical instrumentation lab provides practical, hands-on training. Students graduate with a strong base of theoretical knowledge and practical skills to draw from in their future careers.

Our well-equipped biotechnology, microbiology, chemical analysis and pharmaceutical facilities provide our students with hands-on experience in the methods and instrumentation used in the biotechnology, cannabis and pharmaceutical industries.  Our students learn the theory of and perform experiments involving the isolation and manipulation of DNA, the purification and characterization of proteins, growth, maintenance and management of tissue cultures and microorganisms, and the analysis of pharmaceuticals.  In the final semester students combine their knowledge to use biological organisms to manufacture a chemical product used in an industrial process. Our graduates leave with the scientific theory and skills combined with a clear understanding of regulatory affairs and the ethical implications of the biotechnology industry and its influence on society.

During placement, students have the opportunity to gain experience at partner organizations, including pharmaceutical companies, university research labs and analytical testing faculties. Graduates are employed in both the public and private sectors.

The Music Business Administration/Management programs prepare students to enter any field of the music industry equipped with a solid foundation of relevant knowledge and business practices, and plenty of hands-on experience. Students learn to manage revenue streams, book tours, draft and negotiate contracts, manage artists and venues, plan and execute events, design websites, market and promote artists and merchandise, build a network, and much more. Graduates enter the industry ready and eager to become astute music industry executives, well-informed musicians/songwriters, or both!

This unique business-based program provides plenty of experiential learning opportunities and in-depth knowledge of all areas of the music business, preparing you for a wide variety of music industry careers spanning:

• Major and independent record labels in roles including marketing, publicity, promotion, merchandising and sales, artists and repertoire, and brand partnerships
• Live music including tour management and booking, concert promotion and production, and venue management
• Music publishing and administration including positions in copyright collection societies, industry trade organizations, copyright administration, music licensing, and music supervision
• Artist management (e.g. managing a musician or managing one’s own musical career)
• Digital music management including streaming services, social networks and online music retail
• Event production including planning or managing live music events, conferences, workshops and more
• Performing/recording artist, or songwriter
• Music production including live and recording services

You will develop skills in management, marketing, promotion, and small business operations, while learning and practicing the essentials of copyright law and music publishing, event production, live sound reinforcement, and media and business communications. Challenging careers are available for skilled administrators and managers, as well as aspiring musicians and songwriters, who can market and manage entertainment events and revenues; harness social media; manage tours; work directly with performers as booking agents or managers; prepare promotional materials; plan and organize itineraries; and negotiate, interpret and enforce contracts.

Helping people of all ages to engage in recreation and leisure programs and events is at the heart of a career in recreation and leisure. This program provides you with the skills and experience to start your career in government, non-profit and commercial recreation organizations. You will learn how to use industry-standard records management software. With an interesting blend of management training, program and event planning, implementation, and evaluation, and customer service, recreation and leisure professionals provide healthy, well-rounded lifestyle opportunities for community members to connect, play, and grow.

This popular program provides students with the leadership skills and training required to strategically plan, implement, evaluate and manage programs for community members of all ages and abilities, prepare budgets, raise funds, manage staff, and market activities with teams of volunteers and other recreation and leisure service providers.
As a graduate, you can pursue an exciting and rewarding career offering recreation programs to community members of all ages and abilities. As such, you will study:

• Community development
• Facility management
• Fundraising for sport
• Outdoor recreation
• Program and event management
• Recreation for diverse populations

You will have the opportunity to obtain HIGH FIVE certifications in Principles of Healthy Child Development (PHCD) and Quality Experience Scanning Tool 2 (QUEST 2) from Parks and Recreation Ontario, as well as other workshops and certifications embedded within the program. In addition, you will learn about Active Network and Intelligenz recreation management software, which is used extensively in the Canadian recreation industry.

For students who want the best of both worlds, this joint Durham College and Ontario Tech University (Ontario Tech) diploma-to-degree program will enable you to earn your diploma and degree in only four years. Learning from industry-connected professors, you will develop your knowledge of accounting using the latest tools and technology in order to gain the skills employers need. You will be exposed to QuickBooks Online, QuickBooks Desktop, Sage 50 and Profile. You will also have the opportunity to earn Microsoft Office specialist certifications. Experience the best of both learning environments while on the journey to a career in accounting.

Welcome to the exciting world of high-technology electronics! Electronics engineering technologists design, test, install and service electronic equipment in the fields of computer hardware, software and networking of consumer products; industrial automation; medical equipment; power generation; process instrumentation and control; telecommunications; and test and measurement.

In this program, you will learn to develop apps (applications) for the Internet of Things (IoT) using various operating systems, which will run on different wearables and mobile devices, and learn rapid prototyping and 3D printing.

No other discipline opens as many career doors to the exciting world of high technology as electronics. Electronics engineering technologists design, test, install and service electronic equipment in the fields of computer hardware, software and networking of consumer products; industrial automation; medical equipment; power generation; process instrumentation and control; telecommunications; and test and measurement. In this program you will learn to develop apps (applications) for the Internet of Things (IoT) using various operating systems, which will run on different wearables and mobile devices, and learn rapid prototyping and 3D printing.

No other discipline opens as many career doors to the exciting world of high technology as Electronics. In addition, no other branch of science engineering technology has contributed more to the development of the modern world than Electronics. In this program you will learn to develop Apps (applications) for the Internet of Things (IoT) using various operating systems, which will run on different wearables and mobile devices, learn rapid prototyping and 3D Printing. Electronics engineering technologists design, test, install and service electronic equipment.

As a technologist, you have the ability to expand your skills into a wider career path including the design of circuits and projects. Technologists study more advanced courses in math, engineering theory and scientific principles giving them advanced knowledge. Since many technologists move into more advanced levels of engineering as part of their career progression, this program covers theory through the hands-on, practical, project-based learning of:

• Analog and Digital electronic circuits and systems
• Data communications, networking configuration, installation, security and troubleshooting
• Instrumentation and control
• Internet infrastructure and protocols
• Microprocessor-based controls
• Process instrumentation and controls
• Robotics and programmable-logic-controller (PLC)-based controls
• Telecommunication systems
• IoT and Emerging Technologies

Energy conservation, environmental awareness and the global environmental movement will have an impact on you as you train to become part of the green workforce. We promote job-ready skills through leading edge instruction and hands-on practical labs that are available to you in and outside of regular class hours. To ensure program flexibility, the Electronics Engineering Technician and Electronics Engineering Technology programs have a common first and second year.

Become an integral part of assuring the safety and integrity of our infrastructure, components and structures that are built or are in service in our society. Learn about materials and specific testing methods in order to examine cars, trains, airplanes, spacecraft, towers, bridges, ships, power plants and amusement park rides to identify and analyze possible defects. With education, training, and practical experience under your belt, you will be prepared to begin your training in industry as an inspector to test and evaluate components for internal or external flaws, using advanced technology including visual inspection and radiology/radiographic techniques, allowing people to live and work in a safe environment.

This program will provide you with the education, training and practical experience necessary to begin a career in non-destructive evaluation/testing (NDT).

You will learn how to examine cars, trains, airplanes, spacecraft, towers, bridges, ships, power plants and amusement park rides without causing damage or impairment to their future use, hence the term non-destructive. The purpose of testing in this fashion is to detect possible internal or external defects and examine the properties of an object.

This program is regulated by the Canadian General Standards Board (CGSB) and provides eligibility to write certification exams upon graduation. A minimum 70 per cent is required in Introduction to Non-Destructive Testing, Mathematics for Technology II and Ultrasonic Testing I in order to obtain a course credit. Other Non-Destructive Testing courses will require a 70 per cent grade to be eligible for a training certificate.

As a graduate, you will also be eligible for membership in the Ontario Association of Certified Engineering Technicians and Technologists.

Please note: Candidates should not have a fear of confined spaces or heights. Prior to certification exams, tests of visual acuity  are required. Some organizations also require a police check prior to employment.

In this program designed specifically for applicants with existing academic credentials, students with a degree in Science can expand their knowledge of the non-destructive evaluation industry and complete an advanced diploma in fewer semesters. Students learn about materials and specific testing methods in order to examine cars, trains, airplanes, spacecraft, towers, bridges, ships, power plants and amusement park rides to identify and analyze possible defects. With education, training, and practical experience under your belt, you will be prepared to begin your training in industry as an inspector to test and evaluate components for internal or external flaws, using advanced technology including visual inspection and radiology/radiographic techniques, allowing people to live and work in a safe environment. As a graduate, you will become an integral part of assuring the safety and integrity of our infrastructure, components and structures that are built or are in service in our society.

If you are domestic or internationally educated student with a Bachelor of Science (BSc) degree you may be eligible for a compressed, fast-track opportunity to complete your diploma requirements in two semesters.

This program will provide you with the training and hands-on experience necessary to begin a career in non-destructive evaluation/testing (NDE/NDT). In combination with your degree those skills will allow for you to assess the data collection from the inspections and provide reports to senior management.

NDT inspectors engage in the examination and scientific testing of cars, trains, airplanes, space craft towers, bridges, ships, power plants, amusement park rides etc. You will learn how to examine these objects without causing damage or impairment to their future use, hence the term non-destructive. The purpose of the testing in this fashion is to detect possible internal or external defects and examine the properties of the object.

At the end of the program, you will be eligible to take method specific certification exams regulated by the Canadian General Standards Board if you have 70 per cent or better in each NDT course.

Developed in response to the impact of artificial intelligence (AI) on business processes globally, the Honours Bachelor of Artificial Intelligence program will teach you skills, tools, and techniques to design AI solutions.

A comprehensive mix of courses, that not only focus on technical theory but also on topics including legal, social, and corporate responsibility, as well as a field placement and capstone project, will teach you project management, as well as critical and analytical thinking skills.