Diploma in Tourism in Travel Services Management

at Humber College North Campus Canada

Humber’s Bachelor of Health Sciences – Workplace Health and Wellness degree program is a unique honours degree program, the first of its kind in Canada. You will explore various industry-specific areas including the most current developments in evidence-based interprofessional practice.

This program is multi-disciplinary in nature, drawing from the fields of leadership; mental, physical, and psychological health; business and communication; and knowledge translation. All combined, students acquire the competencies to develop proactive, evidence-based workplace health and wellness programs and health promotion programs. You will develop the skills to promote employee health, workplace culture, employee engagement and retention.

Principles of equity, wellness coaching, diversity, ethical and legal practices, and knowledge translation are the foundation of your learning. A team approach to learning collaboratively is key and is emphasized in the classroom. 

Learning Outcomes

• Upon successful completion of the program, a graduate will:
• Evaluate determinants of workplace health and wellness in order to make evidence-informed decisions, which are supported by theoretical and practical knowledge of key health and wellness concepts.
• Employ appropriate methodologies for research, dissemination of information, program planning, implementation and renewal, problem-solving, interprofessional education and collaboration and project management.
• Apply ethical, evidence-informed strategies to develop and sustain inclusionary proactive and reactive practices, which support continuous improvements in workplace health and wellness.
• Communicate health and wellness messages effectively in a variety of traditional and innovative media modalities.
• Develop habits of mind, which demonstrate awareness of the scope and limits of professional practice.
• Demonstrate responsible leadership, accountability and effective collaboration, modeling the embodiment of personal and workplace health and wellness principles.

Work Placement
You will participate in one mandatory paid or unpaid work placement to gain 14 weeks of full-time professional work experience during the summer months between 3rd and 4th year. The placement will occur in diverse settings such as for-profit or not-for-profit enterprises, health and wellness consulting firms, governmental or educational institutions, or other health and wellness environments.

The experience will enhance the theoretical learning in the program, giving you hands-on skills. Work placement experiences might include successfully developing, evaluating and implementing a workplace health and wellness initiative; functioning as a member of a health and promotion team; working at a public health organization in knowledge translation; working in insurance companies and with workplace insurance claims; and health promotion within a long-term care facility.

Humber’s Sport Business Management graduate certificate program prepares you for employment within the broader areas of sport, with particular emphasis on management in the industry. You will develop knowledge and skills in areas such as the structure and functionality of the Canadian sport industry, sport marketing, sales, sponsorship, communications, sport hosting, event planning and management. You will also learn the practical business, human resources and administrative skills to pursue a career in the industry.

Learning Outcomes

• Upon successful completion of the program, a graduate will:
  • Communicate information related to sport business persuasively, accurately and credibly in oral, written and graphic forms.
  • Apply computer skills and knowledge to support sport business management functions.
  • Develop strategies for successful sponsorship programs and create and implement sport sponsorship packages.
  • Identify, analyze and develop advanced management competencies.
  • Analyze the impact of various international economic, legal, cultural, geographical and political systems on national and international sport organizations.
  • Identify and analyze areas of civil law and governance that are relevant to the sport industry.
  • Develop ongoing strategies and plans to enhance personal and professional growth and promote development as sport professional executives.
  • Apply accounting and financial management skills to the analysis and management of a sport organization or enterprise.
  • Effectively manage the development of staff and volunteers to optimize their contribution to a sport organization, enterprise or event.
  • Transfer theoretical understanding to work in a variety of sport organizations, practicing as a competent, professional sport manager who respects legal and ethical standards.
  • Research, analyze and systematically solve problems and make decisions using higher order thinking skills to develop strategies to meet information needs of internal and external sport stakeholders.
  • Participate in the development and execution of sport business plans and manage risk.
  • Create, plan, bid and implement sport and special events which respond to identified needs and maximize the delivery of the personal, social, environmental, and economic benefits of sport tourism.
  • Develop and execute a strategic sport marketing plan including marketing objectives, marketing mix, strategies, budgetary considerations and evaluation criteria.
  • Develop customer service strategies to meet the needs of all internal and external sport business customers and partners.
  • Develop and implement selling strategies for both spectator and participant driven sport events.

Work Placement

• The work placement consists of two components and occurs across industry sectors including professional and amateur sport, sport governing bodies, sport marketing and event management companies, community and private sector sport organizations. The placement provides valuable experience and industry contacts. The first component of the placement is concurrent with coursework and is a minimum of 210 hours. The second component of the placement is six weeks in length and a minimum of 35 hours per week.

Humber’s Esthetician/Spa Management diploma program gives you the business management and hands-on skills you need for a career in the $119 billion Spa Economy (Global Wellness Institute, 2018). On the business side, learn the fundamentals of business writing, marketing, retail operation and day-to-day spa management. Hands-on courses focus on traditional services such as nail care technologies, advanced facial techniques, waxing, body treatments and makeup applications. As well, you will learn advanced medical esthetic services such as OxyGeneo, microdermabrasion, chemical peels, laser and Intense Pulse Light (IPL).

At Humber, you will practise what you are learning and improve your skills at The Humber Spa, a simulated work environment and retail boutique open to the community. Working under the guidance of qualified lab technicians, you will manage the administrative functions of the spa, including frontline responsibilities, retail operations and providing spa services. You will provide a series of treatments including facials, hand and foot care, and body treatments to clientele.

In the first semester, you will be introduced to spa management and client services, physiology of the skin, and professional skin care, and begin to train in traditional esthetic services. In the second semester, you will study computer applications, advanced facial techniques, waxing services and nail care. Later in the program, you will study marketing, cosmetic applications, human resource management and medical spa services. 

Work Placement
Two work placements offer students experience working with clients. The placements will be onsite at The Humber Spa.

Humber’s Computer Programmer diploma program is designed to prepare students for a wide variety of employment opportunities within the dynamic and ever-growing field of programming. In addition to learning programming in a variety of languages, from ASP.NET to XML, you will gain an in-depth understanding of industry-standard operating systems and how to use them. You will learn everything from C programming and shell scripts, to back end web design and Java. Upon graduation, you will be equipped with the up-to-date skills you need for success.

Our programming courses are designed to give you a thorough grounding in theory and practice including web development and design, distributed computing, database management and administration, project management, technical writing, information technology, and all facets of information systems. You will also learn about software development applications and follow the standards of planning, developing, testing and supporting software.

Canada has approximately 675,000 people working in information and communications technology (ICT), and about half of that workforce is in Ontario where the ICT industry accounts for over $30 billion in sales. Help satisfy the continuing demand for skilled IT professionals. Our graduates are able to work as computer programmers, junior web developers, junior database designers, junior software testers, customer support analysts, system co-ordinators, technical sales co-ordinators or technical support representatives.

Humber’s Building Construction Technician diploma program is one of three stackable programs within the Carpentry-Construction group. Along with the Carpentry and Renovation Techniques certificate and the Construction Engineering Technology advanced diploma, the program introduces students to the carpentry trade, gives practical experience with trade regulations and with best practices. Students will be able to move from this diploma program into the advanced diploma program. Additionally, Humber’s Carpentry and Renovation Technician diploma and Industrial Woodworking Technician diploma offer additional pathways and laddering opportunities.

You will learn worksite health and safety practices in accordance with legislation and regulations; and how to review building plans and complete work in compliance with contractual obligations, codes, applicable laws, bylaws, standards and ethical practices. Coursework will include sustainability practices.

You will learn to produce project sketches and documents in accordance with project specifications, assist in the preparation of estimations and to safely operate tools. You will be well-prepared for all building stages - from site layout and footings to the application of interior and exterior finishes.

Optional Co-op

This program offers a co-op option. A co-op work term enables you to apply your skills and knowledge in a work environment and gain valuable, practical experience related to your program of study. You will learn new skills, learn about the world of work and meet people in your profession.

For students who are accepted into the program, one co-op work term will take place between Semesters 2 and 3. There are limited spaces in the co-op option. Therefore, you will apply for the co-op option during Semester 1 and be informed of the process by which to apply.  While co-op work opportunities are not guaranteed, as students are in a competitive job placement market, participating students will receive a wide range of services to help them find a co-op opportunity.

Humber’s Plumbing Techniques certificate program is a comprehensive introduction to the trade. You will learn the basics of plumbing including theory, code and blueprints, as well as gain significant hands-on experience. Upon completion of this program, you will have the skills necessary to pursue a career in the plumbing trade.

Water, waste and sewage systems – hallmarks of urban living – require high-level skills to design, install and maintain. In the Plumbing Techniques certificate program, you’ll be introduced to the skills necessary to begin your career as a plumber. Graduates of this program may find a range of career opportunities including apprenticeship, construction industry work, green energy initiatives, and municipal water and sewage treatment. According to BuildForce Canada, an estimated 248,000 construction workers are expected to retire over the next decade. This demographic trend represents as significant loss of skilled workers that will require new workers to replace them. Given this potential shortage, as well as the boom in construction across the country, individuals with plumbing skills are projected to have an advantage in the job market.

In Humber's Media Foundation certificate program, you will develop foundational knowledge and skills in digital media, communications, writing, and design, as preparation for further study in advanced media programs in Humber's Faculty of Media & Creative Arts. Your media training and in-studio work on media arts will thoroughly ground you in foundational theory, and you will use up-to-date, industry-standard software to create various media content. 

This program is designed with input from industry partners, and is taught by faculty with strong industry connections and experience who can give you valuable insights into the trends and realities of the media industry. In the first semester, you will develop strong skills for successful postsecondary learning while you are introduced to film studies, photography, communications and digital design. In your second and final semester, you will consolidate your general theoretical knowledge and practical skills in Visual Literacy and will build an area of focus by choosing four electives from Video Production, Script Writing, Audio and Video Editing, Television Studio Production, Media Communications, Image Capture, and Design for Media.

Designed for students who are new to postsecondary education and media, this two semester program will give you a broad understanding of what it is like to work in different sectors of the media industry, and will help you to develop a career focus in preparation for future learning and success in the workplace.

Learning Outcomes
Upon successful completion of the program, a graduate will:

• Develop concepts and ideas through ideation processes to form the foundation of creative projects
• Employ appropriate media hardware and software applications and techniques to create and edit media content for a wide range of platforms
• Create original and accessible photographs, designs, videos and audio files using various tools, techniques and processes
• Write creative media content using various styles for an identified audience and purpose that meets industry standard
• Present ideas, information and projects verbally to an audience
• Research using current and relevant strategies to find information inspiration for projects
• Incorporate researched information and opinions into presentations, reports and projects using consistent and complete citations
• Analyze visual and written media content in context to determine meaning, effectiveness, audience and purpose
• Reflect on one’s own knowledge, skills, attitudes and values to develop a personal educational and career plan that aligns with the practices of media industries in Canada
• Collaborate within a media team to meet project goals, deadlines, industry standards and professional expectations

Humber’s award-winning Multimedia Design and Development diploma program offers the opportunity to participate in an extensive multimedia design education where you’ll build a range of interactive digital media production skills including web design, mobile interface design, experience design, motion graphics, 2D animation, web coding, streaming, user testing, video and sound editing, user interface prototyping, digital storytelling, and interactive design. Through this hands-on learning process, you will develop the fundamental creative and technical multimedia design and development capabilities needed to pursue employment in videography, motion graphics, web design and interactive content development.

Multimedia Design and Development is one of the three programs within our interaction and design common platform cluster. The first semester of this program is shared with the three-year Web Design and Interactive Media program, and the three-year Graphic Design program. This offers you exposure to the different areas of programming, common elements of design and creative thinking, and collaborative work with students studying to work in complementary career fields. Greater exposure to the ever-evolving exciting world of design and development will allow you to investigate the edges of this area of study, and then you will confirm your focus prior to your second semester of study. 

Under the guidance of experienced and knowledgeable professors, you’ll learn on and become experienced with industry-standard software such as Photoshop, Dreamweaver, Adobe Brackets, Illustrator, After Effects, Audition, Adobe Animate, Final Cut Pro and Premiere. Web technologies such as HTML5, Extensible Markup Language (XML), Cascading Style Sheets (CSS3), JavaScript, jQuery and Hypertext Preprocessor (PHP) and MySQL are employed in hands-on learning situations in our applied teaching environment with relevant industry projects.

You will cultivate important collaborative teamwork and project management skills through group assignments both within this program, and through interdisciplinary work with students in sister programs. This will prepare you for collaborative projects in the field and help you gain real-world perspective on the nature of multimedia work. You will be prepared to pursue new media opportunities by developing a comprehensive portfolio that you can present to potential employers or clients, and have exposure to the entrepreneurial opportunities open to professionals in this rich field. Students in this program will also build real-world user experience skills through the use of our unique, state-of-the-art mobile usability lab and through a work placement.

Work Placement

• Students will participate in a mandatory work placement which takes place in the last semester of study.

Humber’s User Experience (UX) Design graduate certificate simulates the interdisciplinary approaches needed to achieve an innovation process with a focus on design desirability, technological feasibility and business viability. In two semesters, you will be prepared to innovate by problem finding through design research, problem understanding through synthesis, and problem solving through design and prototyping experiences. You will learn how to create valuable courses of action by generating design problem hypotheses, structured design process plans, compelling UX deliverables and persuasive arguments.

You will learn human-centered design methods and rhetoric that ground your design in the needs of the public. In addition, you will learn how to use interaction design and design systems through industry-standard quality assurance methods, and how to design and implement user interfaces to follow corporate strategies. A variety of conceptual and practical work will help you develop effective UX design skills.

As a user experience designer, you will employ the work-practice of prototyping concepts in order to describe ways to integrate digital services with material products and environments. As a UX researcher, you will discover insights through usability testing and apply them to create value for corporate clients and their customers. Toward the conclusion of this program, you will convert your acquired skills and achievements into a portfolio of design products that will help you launch a career as a UX design professional. This program fosters the practical discipline, relevance and currency essential in the contemporary, ever-growing UX job market.

LEARNING OUTCOMES
Upon successful completion of the program, a graduate will:

• Facilitate team processes towards effective completion of user experience design projects.
• Represent a linked sequence of observed evidence, collected data, qualitative research findings, interpretations and proposed design solutions to stakeholders to solicit support and commitment.
• Assess requirements of a user experience design project, in order to increase corporate acceptance, usability and effectiveness.
• Present persuasive arguments in support of user experience projects which balance user needs with business objectives.
• Design a complex user experience project which considers a business uncertainty and plans for multiple outcomes.
• Manage projects using current and proven methodologies to coordinate the work of a multi-disciplinary user experience design team.
• Adapt recommendations and courses of action in accordance with explicit and implicit cultural, professional and ethical constructs involved in solving user experience design problems.
• Factor and refactor research methods and insight-generating frameworks in order to facilitate, inform and guide team problem-solving.
• Resolve uncertainties and create shared purpose with stakeholders using iterative prototyping.
• Evaluate, adjust and communicate design decisions in alignment with financial, technical, and usability factors.

Humber’s Millwright Techniques certificate program is designed to help introduce prospective millwrights to the trade. The program aims to facilitate employment or provide the required components to enter into a millwright apprenticeship program, giving practical experience with trade regulations and practices. You will gain a solid understanding of the various technical theory and elements of the millwright trade. There will be a significant practical component to the program, and you will learn valuable skills by using the latest industry software programs and working in fully equipped up-to-date labs and shops. At Humber, skilled instructors highlight current trends within the industry and strive to duplicate situations that apprentices and skilled tradespeople will see in their everyday working life.
Canada currently faces a critical shortage of skilled workers. Skilled tradespeople will be increasingly in demand because of the rapid pace of technological changes and as current workers in the field begin to retire. According to the Working in Canada Report (Government of Canada), employment opportunities for licensed millwrights will be steady. Graduates of this program will find a range of employment opportunities through millwright apprenticeship programs, as well as positions associated with construction and industry work, metal fabrication, and green energy. There are many opportunities for advancement within this career path from supervisory to management positions.