Advanced Diploma in Human Resources Management

at New Brunswick Community College - Moncton Campus Canada

Hotel and Restaurant Managers understand the importance of leisure and luxury to the human experience. They are trusted business leaders who inspire efficient and confident work environments. You'll learn advanced skills in accommodations, food, beverage, and tourism operations. The 21st century has been transformed by the tourism industry, and trained managers who know how to balance all aspects of business to create one-of-a-kind experiences for clients are in high demand.

Early Childhood Educators are focused on developing holistic education programs. You'll learn to design and facilitate children’s activities while encouraging interpersonal behaviour and inclusivity. Early Childhood Education is about helping children learn through play, but it's also about embodying effective communication skills, friendliness, sensitivity, and other compassionate qualities. Parents and care facilities are always on the lookout for patient and reliable early childhood educators.

If ever there was a hands-on career, it would be carpentry.  In a stocked tool kit, a carpenter’s hands and keen mind are the most important.  Constructing, erecting, installing, and repairing structures and fixtures for residential and light commercial use are all tasks that carpenters are needed for.

In our Carpentry program, not only will you develop practical skills such as framing walls, siding and drywall installation, constructing wooden forms for pouring concrete, and erecting scaffolding, but you’ll also learn about the codes, standards, and quality concepts that apply to carpentry. Carpenters are experts in home and business improvement. They’re strategic thinkers and practitioners who are always in demand. Enroll today to hone your skills and pursue a rewarding profession that allows you to play a key part in the evolution of ideas and dreams, seeing them through from concept to realization.

Civil Technicians appreciate the small details while imagining the bigger picture. They may assist with building bridges, roads, airports, and harbours. They are the main source of technical support for professional engineers, scientists, and construction managers. You’ll learn skills that will help you excel in many engineering fields, including: structural, municipal, highways and transportation, water resources, geotechnical, and environmental protection. Now more than ever, Canadian industries are seeking skilled Civil Technicians to join development teams.

Every child learns differently. And some need a little extra support to reach their full potential. Educational Assistants work with classroom teachers to help students overcome academic, physical, or behavioural challenges. Whether it’s assisting with lessons and assignments or providing emotional and behavioral support, education assistants help support an inclusive learning environment and ensure that no child is left behind.
 
In our Educational Assistant program, you'll learn how to implement universal design principles for learning to support an inclusive environment; and techniques, including conflict resolution, to help a varied group of learners meet their educational goals. You'll also learn how to work with teachers in the daily preparation and delivery of in-class learning. Modern classrooms thrive on diversity. If you are patient, compassionate, and inspired by the opportunity to ensure every student has the best educational experience possible, enroll today in the Educational Assistant program, and pursue a career where one of the greatest rewards is seeing children progress every day.

Electrical specialists who enjoy the grit and physical demands of building projects will find rewarding work on construction and renovation teams. They are relied upon for their expertise at electrical systems installation and operation. In accordance with the Canadian Electrical Code and the National Building Code, you’ll learn fundamental wiring practices, pipe threading and bending techniques, cable tray installation, and other necessary skills. With smart technology on the rise, trained Electricians are value-added members of modern construction teams. 

The gaming industry merges business with pleasure. Experts balance technical skills with knowledge in gaming law, ethics, and social responsibility. You'll learn how to analyze, identify and develop gaming software designed for video lottery terminals and electronic gaming machines in the gambling technology environment. You'll receive specific training in computer applications, programming languages (i.e. C++), web design, and project management. As Canada's tech industry competes internationally, hundreds of game companies are looking to hire talented developers.

Cooks are key components of any professional kitchen. They are organized multi-taskers who know the ins and outs of kitchen maintenance, preparation and sanitation. You’ll learn the science of measurements, specialized cooking procedures, kitchen tool and equipment technology, and how to create award-winning recipes. The restaurant industry is becoming more diversified. As a trained expert, you’ll have the opportunity to choose work that fits your food passions and creative palate.

The Social Service Community Worker program prepares learners for a career in the social and human services fields. By working with and supporting the well-being of individuals, families, and communities, graduates can bring about meaningful change within society.

Learners acquire knowledge and ability in the areas of human development and relations, family dynamics and support, interpersonal communications, counseling, program planning, social policy and legislation, and advocacy. In this program, there’s a focus on how to effectively intervene and work with a diverse clientele who may be experiencing poverty, domestic violence, social, emotional, behavioral or mental health trauma, or other challenging life events.

Within this diploma program, learners also participate in experiential and applied learning opportunities that allow further integration of theory and application.

The Client Service and Sales program appeals to those seeking a career in client service industries. With a focus on contact centres, students learn the cornerstone skills of customer service, communication, and sales techniques to build relationships with clients. Throughout this program, students acquire the interpersonal skills and best practices to build performance excellence and increase productivity. The program enables students to confidently interact with a team and identify one’s immediate and long-term impact as a business asset within various sectors (e.g., finance, insurance, telecommunications, and hospitality).  Students are introduced to supervisory skills and managerial principles to better prepare them for leadership opportunities. Emphasis is placed on developing and enhancing the required verbal and written communication skills to confidently engage clients, interact with internal and external stakeholders, and provide quality customer service.
 
The Client Service and Sales program may be delivered through a combination of in-class and on-line instruction. Simulations and real-life examples may be used to support hands-on communication, sales, and keyboarding practice during the learning of "talk-tech-type" engagement with clients. Students develop the necessary technical skills to perform in a multi-faceted and fast-paced contact centre environment. Opportunities to visit a contact centre highlight industry’s commitment to this training and give a first-hand look at career possibilities.
 
A workplace experience at the end of the program provides students with exposure to a contact centre facility during which they learn about the operations of a contact centre, observe client service representatives in action, and relate their experience to their newly acquired knowledge and skills.  This experience also provides students with networking and relationship-building opportunities.