Diploma in Office Administration - Health Services

at Algonquin College - Ottawa Campus Canada

The two-year Business - Marketing Ontario College Diploma program provides learners with a strong theoretical marketing foundation and the opportunity to apply it through hands-on industry projects, assignments and simulation tools. You develop the knowledge and applied skills to succeed in a wide range of marketing and business roles. Additionally, you use computing technology in a collaborative learning environment to learn, develop and apply the technical skills that employers desire.

Learn about how marketing affects the operations of a business - from product conception to launch and delivery.

Explore concepts such as:

• Marketing to the consumer and business marketplace
• Product and pricing strategies
• Marketing planning and decision-making
• Global marketing
• Marketing communications and promotions
• Marketing research
• Professional selling
• Sales management
• Digital marketing and distribution

Complete hands-on assignments that involve case studies, simulation platforms, research assessments and role-playing. You also have the opportunity to work with industry clients in the program, including developing a full marketing plan for a local client.

Cooperative education (Co-op)
Cooperative education (Co-op) allows students to integrate their classroom learning with a real-world experience through paid work terms. Two academic terms prior to the cooperative education work term, students are required to actively participate in and successfully complete the self-directed co-op online readiness activities and in-person workshops.

Students must actively conduct a guided, self-directed job search and are responsible for securing approved program-related paid co-op employment. Students compete for co-op positions alongside students from Algonquin and other Canadian and international colleges and universities. Algonquin College`s Co-op Department provides assistance in developing co-op job opportunities and facilitates the overall process, but does not guarantee that a student will obtain employment in a co-op work term. Co-op students may be required to re-locate to take part in the co-op employment opportunities available in their industry and must cover all associated expenses; e.g., travel, work permits, visa applications, accommodation and all other incurred expenses.

Co-op work terms are typically 14 weeks in duration and are completed during a term when students are not taking courses.

The Practical Nursing Ontario College Diploma program prepares you for work in the healthcare system. You learn the necessary skills and techniques for the workforce - the assessment, planning, implementation and evaluation tools required to provide nursing care to those of all ages. Throughout the program, your education includes theory, lab techniques, applied experiences and independent study.

As a student, you have the opportunity to gain hands-on skills in a variety of healthcare facilities, as well as to participate in clinical placements. An added benefit of this program is the Simulation Lab and other Nursing labs on campus, where you experience realistic simulation scenarios. These help you to build confidence in your skills and techniques before working with patients in clinical placements in the community. Placements are in real-world settings such as retirement homes, long-term care homes and hospitals.

In order for you to practice in Ontario, you are required to be licensed by the College of Nurses of Ontario (CNO). This program gives you the necessary knowledge and skills to write the Canadian Practical Nurse Registration Examination in Ontario.

Registered Practical Nurses work in close collaboration with healthcare teams. You may find employment on a team in a variety of

• Community clinics
• Private homes
• Nursing homes
• Homes for the aged/geriatric
• Rehabilitative, medical, surgical, and obstetrical units

The two-year Financial Services-Canadian Context Ontario College Graduate Certificate program is specifically designed to support students transitioning into the Canadian work environment in the customer sales and service areas of:

• Banking
• Insurance
• Financial planning
• Wealth management

In this program, you build knowledge and skills to evaluate and recommend financial products and services based on clients` individual needs. You develop techniques to collect and analyze client information to create and present customized financial plans. Sales strategies and relationship building techniques are applied while adhering to legal and ethical practices and industry standards. Throughout the program, you develop a professional competencies portfolio to document marketable skills. The fourth semester of the program focuses on experiential learning within a variety of real-world scenarios.

Through experiential and simulated workplace learning, you develop financial advising strategies to facilitate clients` short- and long-term financial goals. Topics include:

• Saving and borrowing for major purchases
• Postsecondary education and retirement planning
• Insurance for wealth protection
• Investing for diversification, growth and tax efficiency
• Estate planning for succession and wealth transfer

Graduates are eligible to write the Canadian Securities Course designation exams. Algonquin College collaborates with the Canadian Securities Institute (CSI) and the Canadian Institute of Financial Planning (CIFP) to offer the Financial Services Graduate Certificate Program, which meets FP Canada`s Core and Advanced Curriculum educational requirements. The program provides a pathway to the following designations upon completion of their additional requirements and exams:

• Canadian Securities Course (CSC designation)
• Qualified Associate Financial Planner (QAFP) designation (see FP Canada website for additional requirements)
• Certified Financial Planner(CFP) designation. (See FP Canada website for university degree and additional requirements)

In the two-year Social Service Worker Ontario College Diploma program, you gain the skills and knowledge to work effectively with individuals, groups and communities dealing with personal and social problems.
Through theory and practical experiences, the program prepares you to support a wide range of client groups and communities who are in the process of change or growth, including those impacted by issues such as:

• Loss and separation
• Family crisis
• Poverty
• Violence
• Homelessness
• Addiction
• Disability
• Unemployment
• Oppression
• Resettlement issues

As a student, you complete three semesters in field placement experiences totaling almost 700 hours. You identify, practice and incorporate theoretical knowledge at a level that provides top client service. As well, you strengthen the bond between yourself and the community by participating in various applied research projects and direct practice opportunities. With these opportunities, you are ready to work on the front line of social services.

Graduates may secure employment as Social Service Workers in provincial, municipal and private social service agencies including:

• Social service departments
• Long-term care facilities
• Addiction and mental health services
• Schools and youth services
• Community health and resource centres
• Shelters
• Residential treatment programs

The Digital Health Ontario College Graduate Certificate program helps you understand the ever-changing realities of the healthcare system, shifting towards a digital health ecosystem. This program provides you with the skills to lead and implement projects and contribute to their effectiveness and ultimately, to patient safety.

Through online, in-class and simulation activities, you gain both theoretical and practical knowledge. Your experience is also enhanced through exposure to broad information technology contexts in health care. These may include First Nations and Inuit, rural and remote settings, hospitals and other large healthcare organizations, as well as community-based health care and consumer health. This program provides you with opportunities to access research and development experiences in collaboration with digital health community partners by applying your skills in a hands-on, technology and research-rich learning environment.

By graduation, you understand how to assess, manage and put projects in place in today`s dynamic healthcare system. You may find work leading and managing digital health projects and programs in:

• Healthcare institutions
• consulting firms
• Government, and
• Other private sector health providers

Specialize with a challenging and rewarding career in Supply Chain and Operations Management.

Supply Chain and Operations Management is one of seven majors available to Business Administration students. This three-year Business Administration Ontario College Advanced Diploma starts with three semesters where you learn essential business skills to build a strong foundation before ultimately deciding on a Major.

The Business Administration - Supply Chain and Operations Management program provides you with in-depth knowledge of various facets of a supply chain management career, including:

• procurement
• production planning
• inventory management
• logistics
• project management
• Lean process improvements
• Six Sigma quality analysis

This program can lead to obtaining recognized national professional designations in production and inventory management, purchasing management and logistics. Furthermore, graduates obtain a certificate from SAP , the world`s largest supplier of enterprise software. This certificate affirms that you have direct hands-on knowledge of SAP.

Students also have the option to gain real-world experience through a paid co-operative education (co-op) work term (see Additional Information for more details). Please note that places in the co-op version of the program are subject to availability.

This Major has very high graduate placement rates in supply chain positions for public and private organizations including high technology industries, such as communications, fiber optics, bio-technology and electronic manufacturing.

Paramedic is a two-year Ontario College Diploma program well suited for the students who are looking for a dynamic, challenging and professional career and are able to work effectively under stressful situations in challenging environments. 

The program revolves around professionalism and dedication, integrity, leadership, compassion and commitment are the learning outcomes. The curriculum is challenging and includes practical/laboratory, in-class and online learning, high fidelity simulation and hospital clinical and paramedic practicums allowing the students to develop the clinical reasoning skills necessary to deal with traumatic and medical emergencies and the ability to communicate effectively with patients, family members and healthcare professionals.

Learning Outcomes

The graduate has reliably demonstrated the ability to:

• Communicate and interact effectively and appropriately with patients and others.
• Assess patients using relevant theory and practices and in compliance with current legislation, regulations, standards, and best practice guidelines.
• Establish patients` treatment and transport priorities based on assessment findings.
• Implement preventive and therapeutic patient management strategies to maintain and promote patients` well-being in compliance with current legislation, regulations, standards, and best practice guidelines.
• Integrate and perform delegated controlled medical acts in a simulated, clinical, and field setting.
• Evaluate in an ongoing manner the effectiveness of patient management strategies used and adapt or change strategies to provide optimal care for patients.
• Report and document patient information completely, accurately, and in a timely manner, in compliance with current legislation, regulations, standards, and applicable policies and procedures in a simulated, clinical, and/or field setting.
• Ensure personal safety and contribute to the safety of partners, patients, and others.
• Ensure the operational safety and preparedness of an ambulance and its equipment and operate an ambulance-type vehicle in a simulated setting.
• Collaborate with a broad range of personnel such as first responders, paramedics, emergency services personnel, health care professionals and other allied health care workers.
• Integrate and meet legal, ethical, and professional responsibilities while providing optimal care for patients.
• Identify and apply discipline-specific practices that contribute to the local and global community through social responsibility, economic commitment and environmental stewardship.

The two-year Recreation and Leisure Services Ontario College Diploma program prepares you to pursue a career in a variety of supporting roles and leadership positions at culturally relevant recreation facilities, parks and in open spaces. In this program, you learn how to make a difference in the community by promoting and advocating for the benefits of recreation, leisure and healthy living.

Experience the fun, exciting and growing recreation and leisure services field. As a student, you complete more than 300 hours of field placement, which provides you with on-the-job training and active experience in the industry.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Develop, implement and evaluate inclusive recreation, leisure and wellness programs and events for individuals, groups and communities which respond to assessed needs, interests, abilities and that use available resources and incorporate best practices.
• Apply administrative and customer service skills to support the delivery of recreation, leisure and wellness programs, events and services.
• Analyze, develop and implement marketing strategies to reach diverse individuals, groups and communities for programs, events, services and facilities using current communication technologies.
• Contribute to the development of fiscally sustainable and responsible recreation, leisure and wellness programs, events and services using current and relevant principles and practices of business, finance and social entrepreneurship.
• Supervise, lead and support the development of staff and volunteers involved with recreation, leisure and wellness programs, events and
• services.
• Apply safety and accessibility practices to the efficient operation and administration of recreation and leisure facilities and settings.
• Promote the benefits and values of recreation, leisure and healthy active living and recommend inclusive programs, events and services to individuals and groups.
• Apply community development strategies which engage citizens and community partners while advocating for healthy communities.
• Develop strategies for ongoing personal and professional development as a recreation and leisure services professional.
• Identify and apply discipline-specific practices that contribute to the local and global community through social responsibility, economic commitment and environmental stewardship.

This one-year General Arts and Science - Introduction to Fine Art Ontario College Certificate program gives you hands-on training in an art studio setting. It introduces you to possible careers and education pathways in the arts and culture sector. Build a diverse set of basic technical skills while gaining practical experience with:

• Painting
• Drawing
• Printmaking
• Sculpting
• Digital media

You also learn essential business skills that are necessary when working as a professional artist. Additionally, you learn about trends and topics in art history, as well as contemporary art theory and practices.

You receive an Ontario College Certificate in General Arts and Science - One Year, with a concentration in Introduction to Fine Art. Using the portfolios you have created, you can apply to a Bachelor of Fine Arts degree program at the university level. You can also continue your education at Algonquin College programs such as:

• Gaphic Design
• Photography
• Applied Museum Studies
• Interior Decorating
• or in Year II of Algonquin College`s General Arts and Science Ontario College Diploma program.

Should you decide to enter the workforce, this certificate demonstrates to employers that you have the ability to learn at a post-secondary, you are committed to a career in the arts, and you possess critical thinking skills.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Develop, through general knowledge gained in a wide range of subjects, insight into both self and society.
• Develop flexibility and clarity of both thought and expression in order to develop communications competence to a level required by business and industry.
• Understand and utilize critical thinking processes and problem-solving techniques.
• Examine and evaluate various aspects of our changing society to assist in developing a sense of personal and social responsibility as a citizen in society.
• Employ basic vocational skills drawn from the areas of the Humanities, Social and Behavioural Sciences or Vocational Studies (Business, Technology).

The two-year Computer Systems Technician - Networking Ontario College Diploma program prepares you for a career in information technology with a focus on network and system administration.

You learn to set up, configure and maintain all components that constitute an effective network: computer hardware, operating systems, networking and virtualization technologies, security and task automation. In addition you develop problem solving skills and troubleshooting techniques to help support an IT infrastructure. Throughout the program, you also develop your oral and written communication skills, customer support, and ethics relevant to the information technology workplace.

As a student in this program, you have access to the latest software and equipment including Cisco and Aruba hardware labs, network-based operating systems, including Microsoft and GNU/Linux, as well as other industry-standard tools and resources.

This program offers you the opportunity to gain real-world experience by taking part in back-to-back cooperative education (co-op) work terms (see Additional Information for more details). Please note that places in the co-op version of the program are subject to availability. Students who elect to apply to the non-co-op version of the program may not have the opportunity to transfer to the co-op version at a later date.

You can work towards industry recognized certifications including Cisco Certified Network Associate (CCNA), CompTIA A+, CompTIA Network+, CompTIA Linux+ and Microsoft Technology Associate (MTA). Upon successful completion of this program, you may transfer credit for the first two years of the Computer Systems Technology - Security three-year Ontario College Advanced Diploma, as long as you meet its admissions requirements.

Upon graduation you may find employment opportunities in a wide range of sectors including government, private and public for entry-level positions or self-employment in:

• Network and systems administration
• IT infrastructure
• Installation, migration, and support
• Technical and customer service support
• Computer training and consultation