Graduate Certificate in Health Care Administration and Service Management

at Conestoga College - Doon Campus Canada

The Occupational Health, Safety and Wellness (OHSW) graduate program provides a focused body of knowledge and skills for individuals interested in developing and building their knowledge and skills in occupational health, safety and wellness. In today's work environment, a balance of work and personal wellness is critical from both the personal and organizational perspective. The workplace is a priority target setting for health promotion initiatives as set out by the World Health Organization, with the end goals of protecting and promoting both individual and organizational well-being. Therefore, employers are required to manage occupational health, safety and wellness from a legal perspective, and have moral and ethical imperatives to do so. Additionally, there is an economic advantage to employers who seek to maximize productivity and engagement in the workplace since healthy workers are more productive, more engaged, and have lower absenteeism and presenteeism rates.

The program is designed to provide students with a solid foundation in how occupational health, safety and wellness initiatives can be developed and implemented in businesses and organizations to address these imperatives. Students will research and analyze existing health, safety and wellness trends and utilize that research to develop programs that address health, safety and wellness concerns within the workplace.

IT infrastructure, including both services and end user computing, continues to move to the data centre. Whether a company is providing that infrastructure for internal use, or to external customers as a service, the analysis, design, implementation and support of that environment is key. This four-semester accelerated program enables students to gain the knowledge and skills required to thrive in this highly dynamic environment. Skills will be developed in the critical IT areas of infrastructure planning, deployment and management. Students will apply new skills and knowledge in operating systems, networks and virtualization to standard industrial use cases and collaborative projects. To facilitate optimal learning and knowledge transfer for the workplace, all practical work is completed in learning labs that meet industry virtual and network environment standards. This program is suitable for individuals looking to add practical experience to their current education, or further develop and enhance their IT skills for advancement in their field.

Today's manufacturing sector requires highly skilled individuals with in-depth knowledge of current quality assurance and management practices. If you have the desire to be part of a quality movement, and want hands-on experience with the tools to support your career goals, then this program will be of interest to you. This two-semester Quality Assurance Manufacturing and Management Ontario College Graduate Certificate will provide you with the knowledge and techniques to improve the delivery and quality of goods and services. This program focuses on the use of modern quality improvement methods that support the achievement of performance excellence in manufacturing and associated business processes. A combination of theoretical and practical learning opportunities will prepare you for a variety of management and quality assurance organizational opportunities.

Program Outcomes

• Implement and document quality processes that ensure conformance to international quality standards.
• Evaluate the results of experiments for process improvement and product development to form recommendations using various process improvement tools.
• Evaluate quality issues, opportunities, and performance metrics using current and relevant tools such as Statistical Process Control (SPC) and Root Cause Analysis.
• Lead advanced product quality planning activities in an industrial environment using accepted quality assurance techniques including Failure Modes and Effects Analysis (FMEA) and Production Part Approval Process (PPAP).
• Plan the implementation of quality management processes within an industrial organization using accepted philosophies.
• Select the correct device or instrument to accurately measure product parameters and conduct a Measurement System Analysis (MSA).
• Conduct audits for Quality and Environmental systems in order to report findings and recommendations to both internal and external stakeholders.
• Apply test procedures and techniques to confirm that product design requirements are met.
• Communicate technical information effectively to customers and various internal stakeholders in management, engineering, manufacturing, marketing, and sales.
• Interpret information from a variety of technical and specialized sources to support quality processes.

This program is intended for students who wish to develop a basic level of competence in business. Students will study the principles of business organization, accounting, marketing, operations management, and business communications. Completion of the program will assist students to confirm their intentions and to define the business discipline they wish to study should they choose to continue with one of Conestoga's business or business administration programs. 

Upon completion of the program students will be able to transfer directly into the second semester of Business diploma programs: Business, Business Administration Management, Accounting and Supply Chain and Operations Management. Alternatively, students will receive up to 7 transfer credits towards other Business diploma programs. Students who achieve over 75% in their first semester can apply for an early transfer to Level 1 of Business or a Business Administration program should they choose to.

The Supply Chain Management - Global program prepares students for careers in the fields of logistics, procurement, supply chain and operations. Through extensive practical learning activities, students enhance their knowledge of supply chain concepts applicable to a variety of sectors. Graduates will be well-prepared to support the management of job functions by examining the connections between strategic objectives, stakeholder expectations, and supply chain design, functions, processes and roles; determining the value-added and financial implications of supply chain decisions and design on business profitability, efficiency and stakeholder satisfaction; using risk mitigation tools and strategies; reviewing supply chain activities and transactions for compliance with relevant policies, standards, legal, regulatory and contractual obligations; collaborating with, and using leadership and communication skills to build strategic relationships with a diversity of stakeholders.

Recognition of the need for managers with sustainability expertise continues to grow as local and global organizations are re-positioning sustainability as a central value. The Sustainable Business Management graduate certificate program provides students with the diverse skill set needed to succeed in this dynamic and exciting field. Whether developing a new product or service, enhancing an existing one through a triple bottom-line approach, leading an organization to more sustainable operations or managing change and promoting engagement for sustainability, graduates will be able to apply their skills in a variety of settings. Students are provided with flexible project options, including opportunities to work with local clients and community partners in developing plans to generate greater value, enhanced corporate responsibility and innovative marketing solutions. Students may also take advantage of experiential learning opportunities that extend beyond the classroom, such as volunteering at a local sustainability-oriented organization, and attending field trips, workshops and networking events. Upon program completion, graduates will be well positioned to write the International Society of Sustainability Professionals (ISSP) exam and become a Sustainability Associate (SA).

Applying to the Co-op Stream
All applicants apply to the non co-op program. Students will be informed of the application deadline and process to apply for the Co-op Stream. Labour market conditions determine the number of co-op seats in optional co-op programs. Every student who meets academic eligibility requirements may not be admitted to the co-op stream.
To be considered for admission to the co-op stream, students are required to achieve a minimum overall 80% session weighted average in Level 1 with no dropped or failed courses.

Co-op Information
Co-op programs add value to your education. Earn while you apply what you learn in a real workplace environment. See the Co-op webpages.
The College cannot guarantee co-op employment. All co-op students are required to conduct an independent co-op job search in addition to the supports and services provided by the Department of Co-op Education.
Students are responsible for their own transportation and associated costs in order to complete work term requirements. Work locations may not always be readily accessible by public transportation.

In this two-year diploma, students develop the medical base of knowledge, technical and administrative skills and professional communication expertise required to take on more progressive responsibilities in today's increasingly complex and dynamic health care environment.

With a strong emphasis on problem solving, hands-on application and critical thinking, the Health Office Administration program prepares graduates to confidently assume administrative positions integral to the success of health care organizations. Coursework in medical and dental office management, hospital unit administration, insurance practices, and medical transcription, coupled with current business computing applications, bookkeeping, and office management procedures ensure that graduates are in-demand in a wide variety of health care settings.

In addition to participating in health office simulations, students will have the opportunity to consolidate their skills in the fourth semester of this program in a seven-week (minimum 245 hour) unpaid work placement in a local health care organization.

IT infrastructure, including both services and end user computing, continues to move to the data centre. Whether a company is providing that infrastructure for internal use, or to external customers as a service, the analysis, design, implementation and support of that environment is key. This four-semester accelerated program enables students to gain the knowledge and skills required to thrive in this highly dynamic environment. Skills will be developed in the critical IT areas of infrastructure planning, deployment and management. Students will apply new skills and knowledge in operating systems, networks and virtualization to standard industrial use cases and collaborative projects. To facilitate optimal learning and knowledge transfer for the workplace, all practical work is completed in learning labs that meet industry virtual and network environment standards. This program is suitable for individuals looking to add practical experience to their current education, or further develop and enhance their IT skills for advancement in their field.

This Bachelor of Community and Criminal Justice is a four-year, paid co-op degree program that emphasizes the importance of individual values, principled leadership, and inter-professional and multi-sector collaboration to address both individual and societal issues related to crime, community safety and community wellbeing. Our program is anchored to a strong foundation in values, service and action, and draws from a rich network of community and institutional collaborators and partners. Through an intentionally designed learning journey, students are exposed to ideas and they learn skills that will enable them to contribute and adapt to changing needs and demands. Our “ecological” focus on individuals, groups, organizations and society helps students tackle the increasing complexity of the community safety landscape. Our combination of classroom based and work integrated learning forms a “bridge to practice”, so students can develop the capabilities that will position them as preferred graduates for the labour market of the next decade.

This two-year diploma program will prepare graduates for a number of progressive careers in the diverse field of recreation and leisure services. Throughout the program, students will experience active learning opportunities that connect theory and practice through in-class projects, community connections, and practice placements, making learning engaging and meaningful. As champions of recreation and leisure services, students will provide leadership in designing, implementing, and evaluating inclusive programs for diverse populations (children, youth, adults and seniors). Through social entrepreneurship, students will enhance community wellness, research-informed practices, professional leadership, and interprofessional collaboration.