Certificate in Office Administration - General

at Fanshawe College - London Campus Canada

This one-year Graduate Certificate program is designed to provide students with a holistic approach to information systems security as it applies to business.  The program will provide a broad understanding of security concepts and concentrate on industry best practices for information security.  Students will gain the knowledge required to manage both the strategic and operational aspects of information security.  The focus will be on addressing the following questions:

• What business assets need protection?
• What are the vulnerabilities and threats to the business and the assets?
• What safeguards need to be implemented to protect the business?
• Did the protection measures or safeguards work?

The students will develop the skills to identify vulnerabilities to business and implement effective safeguards to minimize risks to acceptable levels.  They will learn detailed practical aspects of security such as risk analysis, vulnerability testing, writing security policies, implementing access controls and performing security audits.  An emphasis will be placed on interpersonal, organizational, technical, communication and problem solving skills applied to enhance the effective implementation of security in a business environment.

A Mandatory Mobile Computing (Laptop) Program

Learning Outcomes:
The graduate has reliably demonstrated the ability to

• Apply knowledge of computer operating systems, networking, and various application software to the simulation of business processes.
• Develop best practices to protect business resources through the application of knowledge of vulnerabilities and exploits.
• Develop security strategies for the deployment of security procedures and protective devices.
• Integrate information technology strategies that support business functions by employing knowledge of best practices of business processes and systems.
• Develop security plans and strategies to include acceptable use of business information and systems by internal employees, contractors, consultants, business partners and customers.
• Develop security plans and strategies to ensure the integrity of information in compliance with best practices, relevant policies, standards, and regulations.
• Apply project management principles in the deployment of security policies and strategies.
• Perform security audits to ensure compliance with security plans, policies, standards, regulations and best practices.
• Develop and deliver a corporate training program to communicate both orally and in writing the security requirements for compliance with security policies.
• Prepare security documentation for approval by senior management and present results of security audits.

International Business Management is a one-year Ontario College Graduate Certificate program, completed in two four-month levels (laptop required). Students will develop the skills to effectively investigate, analyze, manage and direct most aspects of international trade. Students work with real businesses, helping small and medium exporters capitalize on global opportunities, as preparation for various careers in the ever-expanding global economy. Professors have relevant and practical expertise in international trade, investment, marketing, finance and business management. Graduates will receive an Ontario College Graduate Certificate in International Business Management and, upon meeting Forum for International Trade Training (FITT) criteria on two major projects sent for external grading and transfer of credits to FITT, a Diploma in International Trade from FITT will be issued. Graduates who complete the required work experience in international business and meet other FITT criteria can subsequently apply to receive the Certified International Trade Professional designation (CITP).

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Conduct an environmental scan to evaluate the impact of world issues on an organization's international business opportunities.
• Conduct, evaluate and present market research to support an organization's international business decision-making.
• Manage the preparation of documents and the application of procedures to support the movement of products and services in the organization's global supply chain.
• Evaluate the impact of statutory and regulatory compliance on an organization's integrative trade initiatives.
• Develop and implement strategies to negotiate effectively within various cultural environments and to address the impact of cultural differences on an organization's integrative trade initiatives.
• Develop and present an international marketing plan, and evaluate sales strategies that support an organization's integrative trade initiatives.
• Identify and interpret relevant international financial documents, and evaluate financial strategies that support an organization's integrative trade initiatives.
• Analyze the impact of an organization's integrative trade initiatives on its human resources management strategies, policies, and practices.
• Develop and present an international business plan.
• Manage the implementation and evaluation of team projects by applying project management principles
• Recommend strategies to support principles of corporate sustainability, corporate social responsibility and ethics associated with an organization's integrative trade* initiatives and evaluate their effectiveness.
• Select and apply current technologies to support an organization's integrative trade* initiatives.

This program will provide students with opportunities to expand and strengthen their fundamental understanding of the science of ergonomics. Both in the lab and in the classroom, students will learn to use analytical tools for quantitative and qualitative assessments of employees’ job related tasks in the workplace. Current technologies and techniques will be examined in addition to application of theoretical principles to worker-workspace interactions. Additional topics of study include: the legislative and regulatory environment, the role of the Workplace Safety and Insurance Board, and the financial impacts of injury.

The Motive Power Technician (Automotive) Diploma program is a two-year Ontario College Diploma program. The program is designed to develop graduates with essential advanced technical, organizational, interpersonal, administrative and managerial skills required for the automotive service industry as well as providing progressive and comprehensive learning experiences on internal combustion spark ignition engines, power trains and related modern vehicle systems. Students will learn to communicate effectively, diagnose and solve problems logically and to undertake responsible work tasks with a minimum of supervision.

Graduates may also be in a favourable status if they wish to apply for our alternative Motive Power Technician (Diesel) Diploma program. Credit for those courses that bridge our diploma programs will be granted; therefore, significantly reducing the requirements for this second Ontario College Diploma.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Analyse, diagnose, and solve various motive power system problems by using problem-solving and critical thinking skills and strategies and by applyingfundamental knowledge of motor vehicle operation, components, and their interrelationships.
• Diagnose and repair climate control systems in compliance with manufacturers' recommendations.
• Diagnose and repair engine systems in compliance with manufacturers' recommendations.
• Diagnose and repair electrical, electronic, personal safety, and emission components and systems in compliance with manufacturers' recommendations.
• Diagnose and repair drive train components and systems in compliance with manufacturers' recommendations.
• Diagnose and repair suspension, steering, and brake components and systems in compliance with manufacturers' recommendations.
• Disassemble and assemble components to required specifications by applying workshop skills and knowledge of basic shop practices.select and use a variety of troubleshooting techniques and test equipment to assess electronic circuits, vehicle systems, and subsystems.
• Apply knowledge of hydraulics and pneumatics to the testing and analysis of motive power systems and subsystems.
• Communicate information effectively, credibly, and accurately by producing supporting documentation to appropriate standards.
• Use information technology and computer skills to support work in a motive power environment.
• Prepare, support, maintain, and communicate data from log, record, and documentation systems.
• Apply business practices, project management skills, and communication skills to improve customer service.
• Assist in quality-control and quality-assurance programs and procedures.
• Develop and use personal and professional strategies and plans to improve professional growth, job performance, and work relationships.
• Complete all assigned work in compliance with occupational, health, safety, and environmental law; established policies and procedures; codes and regulations; and in accordance with ethical principles.

The Plumbing Techniques program is an Ontario College Certificate program designed to prepare graduates for entrance into a plumbing career through the understanding of theoretical and practical aspects of the plumbing trade and the associated tools and materials. Students will participate in the practical application of fundamental plumbing activities in labs on site at the College in addition to the theory learned in a face-to-face web-enhanced environment. This is an entry level credential and students are not required or qualified to become members of a professional or regulatory body upon completion.

Learning Outcomes:-

• Work according to contractual obligations; the project manual; applicable laws, standards, bylaws, and codes.
• Execute plumbing projects effectively and accurately by interpreting graphics, drawings and written documentation.
• Work responsibly and effectively with others and in accordance with appropriate practices, procedures and in compliance with health and safety legislation.
• Use tools and equipment for basic installation manufacture, and repair of components to required specifications.
• Contribute to the organizing and planning of plumbing installation projects.
• Solve routine plumbing issues using a variety of problem solving approaches.

Personal Support Worker is a two level program leading to an Ontario College Certificate.  Graduates, as entry-level unregulated workers, have the knowledge, skills, and attitudes necessary to provide personal care and home management services to clients in both community and institutional settings.

Personal Support Workers work with clients who are stable and who have clearly identified needs that are not expected to change significantly. They work under the supervision of care/service teams (which include nurses and other regulated or non-regulated care providers) as well as under the direction of the client.

Learning Outcomes:
The graduate has reliably demonstrated the ability to

• Work within the personal support worker role in community, retirement homes, long-term care homes and/or hospital care settings* in accordance with all applicable legislation and employer's job description, policies, procedures and guidelines.
• Act responsibly and be accountable for own actions while recognizing the boundaries of knowledge and skills within the personal support worker role that require collaboration with the clients, families, supervisors and/or other members of the interprofessional care/service team*.
• Participate as a member of the interprofessional care/service team* and maintain collaborative working relationships in the provision of supportive care* in community, retirement homes, long-term care homes and/or hospital care settings*.
• Provide client-centred* and client-directed* care that is based on ethical* principles, sensitive to diverse client and family values, beliefs and needs, and which follows the direction of the plan of care/service plan*.
• Establish and maintain helping relationships* with clients and their families reflecting open communication, professional* boundaries, employer's policies and adhering to confidentiality and privacy legislation.
• Identify relevant client information using basic assessment and communication skills and report and document findings in accordance with the requirements of employer policies and procedures and all applicable legislation.
• Promote and maintain a safe and comfortable environment for clients, their families, self and others including the implementation of infection prevention and control measures and emergency first aid procedures that are in keeping with the plan of care/service plan*, employer policies and procedures, and all applicable legislation.
• Assist clients across the lifespan with routine activities of daily living* by applying basic knowledge of growth and development, common alterations in functioning, disease prevention, health promotion and maintenance, rehabilitation and restorative care*.
• Assist clients with medication* in keeping with the direction of the plan of care/service plan* and under the direction and monitoring of a regulated health professional* or most accountable person* and in accordance with all applicable legislation and employer's policies.
• Assist with household management tasks* and instrumental activities of daily living* in accordance with the plan of care/service plan* and considering the preferences, comfort and safety of clients, families and significant others.
• Assist clients who are caring for dependent individuals* considering client and family choices, professional* boundaries and the direction of the plan of care/service plan*.
• Identify and report situations of neglect, and potential, alleged or witnessed/actual incidents of abuse, and respond in accordance with all applicable legislation and employer's policies and procedures.
• Assist in the provision of culturally relevant* palliative and end-oflife care* to clients experiencing life threatening illness and to their families and significant others, from diagnosis through death and bereavement, and in accordance with clients' choices and the plan of care/service plan*.
• Use identified approaches and best practices to support positive and safe behaviour in clients experiencing cognitive impairment, mental health challenges and/or responsive behaviours*.

The Child and Youth Care program prepares individuals to provide care and treatment for children and youth experiencing emotional, behavioural, social and mental health challenges. This education and training combines both an academic facet with comprehensive and varied field experience.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Develop and maintain relationships with children, youth and their families applying principles of relational practice* and respecting their unique life space*, cultural and human diversity.
• Assess and respond to the strengths and needs of children and youth, including complex responses impacted by developmental, environmental, physical, emotional, social and mental health challenges in order to promote positive change.
• Analyze and evaluate the impact of the inter-relationship among family, social service, justice and community systems on children, youth and their families and use this information in the planning of holistic care and in the reduction of systemic barriers.
• Plan, implement and evaluate interventions using evidenceinformed practices* in the areas of therapeutic milieu*and programming, and group work to promote resiliency* and to enhance development in children, youth and their families.
• Advocate* for the rights of children, youth and their families and maintain an anti-oppression perspective* and cultural competence in diverse cultural contexts.
• Apply communication, teamwork and organizational skills within the interprofessional team and with community partners to enhance the quality of service in child and youth care practice.
• Develop and implement self-care strategies using self-inquiry and reflection processes to promote self-awareness and to enhance practice as a child and youth care practitioner.
• Use evidence-based* research, professional development resources and supervision models to support professional growth and lifelong learning.

The Visual Effects and Editing for Contemporary Media program is an Ontario College Graduate Certificate program designed to prepare creative and disciplined students for a career in the Post Production industry. The program focuses on professional techniques, terminology and software used for video and audio editing, motion graphics, 3D animation, compositing and Visual FX. Students will improve their Post Production knowledge and skills through individual and group assignments, practical instruction, independent learning, tutorials and research. The program includes an opportunity for client services, internship within the post industry across Canada, as well as self-directed portfolio projects.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Create complex visual effects utilizing professional compositing techniques such as Chromakey, Motion Tracking, Rotoscoping & Matting.
• Apply advanced Post Production concepts while working collaboratively in the industry.
• Analyze and critique professional projects using proper terminology.
• Operate Post Production industry standard computer software and hardware.
• Combine and manipulate audio, video, graphics and animation elements.
• Manage and organize large amounts of media, files and documents on digital devices.
• Model, render and integrate 3D elements into video projects using professional techniques.
• Trouble shoot and problem solve video and computer issues during the creation Post Production projects.
• Edit and mix audio elements for use in video productions.

Landscape Design is a three-year co-operative program of study providing training in the design of many types of landscape areas, with emphasis on residential landscape design as well as experience with commercial and institutional sites. A variety of skills in areas such as drafting, computer-aided design, three dimensional modeling, design illustration and visualization are combined with the knowledge of design theory, plant and hard materials, landscape construction and new technologies to provide students with the skills necessary to source employment in the expanding field of landscape design.

Qualifying graduates of the Landscape Design program, have the option to receive advanced standing into a related Honours Bachelor's Degree in the Environmental Design and Planning program at Fanshawe College as well as the Landscape Architecture program at the University of Guelph where they may continue their studies.

Co-operative Education:-
This is a three-year program with co-op work terms.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes:-
The graduate has reliably demonstrated the ability to

• Craft landscape designs that successfully integrate people into outdoor environments.
• Apply principles of site engineering to complete a landscape design.
• Use the computer as a tool to communicate all aspects of the landscape design process.
• Utilize appropriate communication tools to convey design ideas.
• Recognize the importance of landscape maintenance and management in design.
• Prepare accurate quantity and cost estimates for a project.
• Plan, execute, and conclude a wide range of landscape projects.
• Identify environmental effects of projects and take appropriate steps to avoid environmental damage and promote healthy ecosystems.
• Act in a professional manner, maintain professional relationships, and communicate effectively with clients, co-workers, supervisors, and others.
• Develop strategies for ongoing personal and professional development to enhance work performance and career opportunities and to keep pace with industry changes.

This three-year Advanced Diploma in Cyber Security will provide students with the foundational Information Security (InfoSec) skills and knowledge necessary to be successful in the IT Security industry. Foundational topics will include information security, ethics, network management/analysis, programming and scripting, operating systems, and database management. Building on those foundational topics, the curriculum will also develop students’ skills in the areas of risk analysis, cryptography, vulnerability testing, access control implementation, and security audit performance. Graduates of this program will be able to proactively implement sound security practices to mitigate security risks and respond quickly to security breaches and issues that may have occurred.

Through hands-on laboratory activities, case study analyses, and research projects, students will enhance their Information Security understanding and develop their interpersonal, communication, organizational, and problem-solving skills. This program will also include three co-operative education work placements to further enhance all of those skills.

Learning Outcomes

• Configure, implement, and manage security devices and equipment considering the unique features of the computer operating systems, networks, applications and software.
• Implement and evaluate security solutions for business processes, applications and communications to protect business resources and respond to the needs of all the internal stakeholders.
• Use project management principles to implement security strategies and processes that address the organization’s information security requirements.
• Develop, implement and evaluate organizational security policies, standards and regulations to promote internal security.
• Perform vulnerability assessments and penetration testing for infrastructures, web and applications, using both manual and automated techniques.
• Evaluate and apply tools and techniques to formulate countermeasures to secure information systems against security threats.
• Perform security audits and forensic analysis to evaluate the effectiveness of a security system, and identify and correct security vulnerabilities.
• Monitor and analyze logs and alerts from security devices to determine the extent of a security breach and what data has been compromised.
• Identify, collect and log relevant data as evidence for a sample case within a business or in the Canadian Justice System.

Co-operative Education
This three-year program has three co-op work terms.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.