Graduate Certificate in Customer Relationship Marketing and Sales Management

at Fanshawe College - London Campus Canada

Professional Accounting is a three level program that enables students from any undergraduate discipline to complete a graduate certificate in Accounting.
Upon completion of the program, students will have completed all entry and technical courses of the Advanced Certificate in Accounting (ACAF) offered by CPA Canada.  Students will still need to complete four applied courses which are offered through Part-Time Studies at Fanshawe College. The ACAF program is the only standardized national education program in Canada for intermediate accounting positions.  Students that complete the program will also be eligible for some exemptions from the Association of Chartered Certified Accountants (ACCA).
Courses will be enriched with hands-on integrated technology applications and case studies based on real-world scenarios. Further real-world industry exposure will be maximized with guest speakers and hands-on projects.  The program is designed to integrate all of the course topics and to develop students critical thinking skills, research skills, and decision-making skills.
Students will make extensive use of Microsoft Excel and other software used in the accounting industry.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Integrate ethical decision making processes into all aspects of the accounting profession.
• Apply recognized accounting principles to the systematic recording of transactions relating to assets, liabilities, owners' equity, revenue and expenses.
• Prepare appropriate transactions relating to partnership and corporate business structures.
• Prepare accurate and relevant financial statements.
• Analyze financial and managerial accounting information to assist in decision making.
• Formulate accurate and timely financial information using accounting software.
• Integrate accounting information necessary for effective management decisions.
• Compare, contrast and select, from among various methods of product and service costing, those appropriate to a financial situation.
• Prepare effective operating budgets.
• Utilize statistical techniques effectively in the analysis of financial information.
• Integrate computer technologies into various business situations.
• Calculate measures appropriate to a variety of financial management situations.
• Recommend appropriate information systems structures, planning and usage in a business.
• Recognize potential legal implications within a business situation.
• Produce effective written managerial communications.
• Evaluate the economic concepts to be applied to a business situation.

This eight-month intensive Ontario College Graduate Certificate program in GIS, prepares graduates for employment in a wide range of land-based industries that utilize spatial and tabular data. The program is project-based, software-intensive, interdisciplinary, and focused on building flexible, current, high-end applied skills.  Students will gain mastery of foundational GIS skills and apply leading-edge techniques in GIS Science to create spatial solutions. Remote sensing, object-oriented programming, spatial analysis and modeling, digital photogrammetry, web map/web GIS and CAD skills will all be developed, and students will have the opportunity to apply these technical skills to their own areas of specialization (engineering, social sciences, humanities, community health or other sciences).

Co-operative Education
This one-year program has one co-op work term.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Create solutions to spatial problems utilizing database systems;
• Apply spatial analysis techniques within a variety of disciplines;
• Solve problems using data that is acquired, interpreted, and integrated from various sources, and with different formats and coordinate systems;
• Generate elegant and efficient computational algorithms;
• Configure and customize GIS applications, operations, and databases to support decisionmaking and modelling within a range of disciplines;
• Design web-based and embedded solutions to distribute GIS data and functionality to a wide range of end users;
• Integrate GIS component design and development into project life cycle management, systems life cycles, and workflow processes;
• Assist end users in integrating spatial processes into primarily non-spatial software applications;
• Communicate complex technical geographic information to a wide variety of clients using texts, maps, and visual display, in order to increase understanding and enable wider use of GIS applications;
• Practice to a professional standard, throughethical behaviour, continuous learning, and participation in professional organizations.

The Pre-Media program is a one-year foundational certificate program designed to introduce the student to various media industries. This preliminary year is intended to provide the student with the opportunity to sample from and discover the various aspects unique to each media program within the School of Contemporary Media. This will allow the student to gain a solid understanding in preparation for a more focused education within a specific media field. The program will offer a hands-on experience using industry standard software taught by creative educators and industry professionals.

Successful graduates of this program will have developed a solid foundation in the skills and knowledge of various media and communication fields. The goal is to give the student the tools to make a more educated and conscious choice for a career program best suited to reflect their interest and skillset.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Apply common industry practices to written proposals and print documents, visual storyboards, and interactive presentations.
• Present and report on research done about mass media and social media technologies.
• Choose appropriate tools, techniques and applications to create media assets and presentations.
• Develop a career plan and produce a portfolio of self-promotional materials for the chosen field.
• Employ a variety of strategies, tools, and techniques to develop creative concepts and ideas to address the requirements of an audience, product or project.
• Collaborate with a production team in the creation of media projects.
• Utilize a variety of industry standard audio/video software applications and techniques in the creation of media for a wide range of platforms.

Baking and Pastry Arts Management is a one-of-a-kind program that will prepare students for a career in baking and pastry arts, by combining baking with the fundamentals of cooking skills in order to meet the needs of todays employers and customers.

This two-year diploma program also assists students in developing skills to operate a successful business through the study of key theories in small business planning, management, marketing and sales. Graduates from this program will be able to seek a variety of different employment opportunities as a member of a culinary team in: restaurants, hotels, cruise lines, catering companies, bakeries and pastry shops. The hospitality industry is experiencing rapid growth and employers will benefit from qualified workers who exhibit characteristics learned in our Baking and Pastry Arts Management program.

Ontario enjoys consistent demand for welders and this program is designed to allow students to graduate with a skill set that meets the needs of even the most current manufacturing environments. Students will enjoy a mix of theoretical and practical learning in Fanshawe's new state-of-the-art welding lab.  The program features a significant amount of in-lab practice time to allow students to master their craft.  Instruction will incorporate emerging technologies like virtual/augmented reality, robotics and pulse welding. Students will have the opportunity to enhance their employability by earning Canadian Welding Bureau (CWB) certifications. The program includes a co-op work experience.

The two term Construction Project Management program will focus on the knowledge and skills required to advance in the construction industry to a management position, acknowledging the new demands of this role that include the theory and practice of managing a residential, industrial, commercial and institutional (I.C.I.) construction project from start to finish, while working inter-professionally and coordinating the work with a variety of other trades/professions. This program is also designed to meet the need for people with out-of-Canada qualifications such as architects and engineers to use their skills and qualify for these well paid, rewarding jobs.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Assess requirements for construction industry business planning and management.
• Formulate strategies for human resource planning and management.
• Integrate and apply knowledge of construction legislation, standards, procedures and contract law into an on-going planning and decision making process.
• Justify safe work practices including risk analysis and risk management theory, assisting in the formulation of options on the basis of specific project/operational requirements.
• Utilize collaborative leadership skills to communicate and influence project stakeholders to achieve project goals.
• Manage and execute a variety of construction projects using project management principles, practices and tools.
• Build and lead interdisciplinary teams throughout the project lifecycle using negotiation and problem solving skills.

The Child and Youth Care program prepares individuals to provide care and treatment for children and youth experiencing emotional, behavioural, social and mental health challenges. This education and training combines both an academic facet with comprehensive and varied field experience.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Develop and maintain relationships with children, youth and their families applying principles of relational practice* and respecting their unique life space*, cultural and human diversity.
• Assess and respond to the strengths and needs of children and youth, including complex responses impacted by developmental, environmental, physical, emotional, social and mental health challenges in order to promote positive change.
• Analyze and evaluate the impact of the inter-relationship among family, social service, justice and community systems on children, youth and their families and use this information in the planning of holistic care and in the reduction of systemic barriers.
• Plan, implement and evaluate interventions using evidenceinformed practices* in the areas of therapeutic milieu*and programming, and group work to promote resiliency* and to enhance development in children, youth and their families.
• Advocate* for the rights of children, youth and their families and maintain an anti-oppression perspective* and cultural competence in diverse cultural contexts.
• Apply communication, teamwork and organizational skills within the interprofessional team and with community partners to enhance the quality of service in child and youth care practice.
• Develop and implement self-care strategies using self-inquiry and reflection processes to promote self-awareness and to enhance practice as a child and youth care practitioner.
• Use evidence-based* research, professional development resources and supervision models to support professional growth and lifelong learning.

This program blends theory with hands-on application of theoretical principles delivered through course work and field practicum.  Students in this program will develop their knowledge and professional skills in areas such as child development and best practices in early childhood; the early childhood educator's role and responsibilities; the importance of play in children's learning; family involvement and curriculum design and implementation.
When the student graduates they will have the knowledge and necessary skills to work with children, families and community in the context of early learning and development programs for children from birth to age twelve. The student will be prepared to work in a variety of settings, including child care centres, early learning and family centres, Best Start programs, before and after school programs and with school boards.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Design, implement and evaluate inclusive* and play-based* early learning curriculum* and programs that support children's* holistic development* and are responsive to individual children's* and groups of children's* observed abilities, interests and ideas.
• Establish and maintain inclusive* early learning environments* that support diverse*, equitable and accessible developmental and learning opportunities for all children* and their families*.
• Select and use a variety of screening tools, observation and documentation strategies to review, support and promote children's* learning across the continuum of early childhood development*.
• Establish and maintain responsive relationships* with individual children*, groups of children* and families*.
• Assess, develop and maintain safe, healthy and quality early learning environments* which meet the requirements of current legislation, agency policies and evidence-based practices* in early learning.
• Prepare and use professional written, verbal, nonverbal and electronic communications when working with children*, families*, colleagues, employers, and community partners.
• Identify, select and apply relevant legislation, regulations, College of Early Childhood Educators Standards of Practice and Code of Ethics, policies and evidence-based practice* guidelines, and interpret their impact on a variety of early learning environments*.
• Apply a developing personal philosophy of early learning in accordance with ethical and professional standards* of early childhood education practice.
• Advocate* for quality early learning environments* and collaborate with members of the early learning team, families* and community partners to establish and promote such settings.
• Engage in reflective practice, develop learning goals and maintain an ongoing professional development plan in accordance with evidence-based practices* in early learning and related fields.

The Developmental Services Worker (Fast Track) Diploma program prepares its graduates to support people with developmental disabilities so that these individuals may participate fully in their communities. DSW have the specialized knowledge and skills required to work with people with developmental disabilities across the life span.

Inherent to the role of a DSW is an ability to collaborate and build relationships with people with developmental disabilities and their families and to work with colleagues and members of inter-professional teams to facilitate a seamless network of support for people.
Courses focus on disabilities, person-directed support, inclusion and community resources, dual diagnosis, interpersonal skills, counseling, health, pharmacology, development, teaching, and intervention strategies. Field placements in community agencies and/or schools are part of the curriculum.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Conduct oneself in an ethical*, competent* and accountable* manner in all professional relationships.
• Provide person-directed supports and services that respect and promote self-determination for people with developmental disabilities
• Provide for the safety of people with developmental disabilities, self and others in compliance with all applicable legislation, regulations and standards of practice*.
• Support health and well-being of people with developmental disabilities.
• Employ and adapt formal and informal strategies to support the learning of people with developmental disabilities.
• Provide leadership in the development of inclusive communities*
• Develop professional and personal plans that enhance job performance and well-being.

This program will provide students with opportunities to expand and strengthen their fundamental understanding of the science of ergonomics. Both in the lab and in the classroom, students will learn to use analytical tools for quantitative and qualitative assessments of employees’ job related tasks in the workplace. Current technologies and techniques will be examined in addition to application of theoretical principles to worker-workspace interactions. Additional topics of study include: the legislative and regulatory environment, the role of the Workplace Safety and Insurance Board, and the financial impacts of injury.