Certificate in Personal Support Worker

at Fanshawe College - London Campus Canada

Skilled administrative support is vital to process business information accurately and to communicate effectively with fellow employees and the public. Five major areas of study are covered: oral and written communication skills, problem-solving skills, computer application skills, accounting ability and office procedures/production. As well, students are assisted in their improvement of "soft skills" such as listening, work ethic and team building.
Intermediate training in a variety of computer applications will be combined with understanding workplace behaviours and communication skills to prepare for a variety of entry-level office administration career opportunities. Utilizing these skills, students will be capable of producing documents and correspondence, presenting information, providing customer support, responding to routine inquiries, and supporting the management of a small organization or a department in a large organization.

Business Fundamentals is a one-year Ontario College Certificate program. This program is designed to build fundamental business skills. This program is ideal for students who want to strengthen their foundational skills (math, writing, communication) before entering a two-year business diploma program; mature students who are preparing to re-enter the workforce; and international students. In the first level, students will take courses in customer service and business communication while improving their computer and math skills. Because the second level of Business Fundamentals is predominantly the common first level shared by all two-year diploma programs in the Lawrence Kinlin School of Business, graduates may choose to transfer directly into the second level of any business diploma program; alternatively, they may enter the workforce in various entry-level positions.

Learning Outcomes:-
The graduate has reliably demonstrated the ability to

• Identify factors that have an impact on an organization's business opportunities.
• Explain the impact of corporate sustainability*, corporate social responsibility and ethics on an organization's business initiatives.
• Use current technologies to support an organization's business initiatives.
• Apply basic research skills to support business decision making.
• Perform basic accounting procedures and financial calculations to support the operations of an organization.
• Describe marketing and sales concepts used to support the operations of an organization.
• Develop strategies for ongoing personal and professional development to enhance work performance.
• Outline the functional areas of a business and their inter-relationships.

The Human Services Foundation program provides a broad education in understanding human behaviour and serves as a foundation for preparing the student to enter specific people helping career programs. Basic academic coursework relevant to human services and volunteer experience in a human services setting combine to provide a comprehensive introduction to the field of helping.

Learning Outcomes:
The graduate has reliably demonstrated the ability to

• Discuss the roles, responsibilities, career opportunities, academic and personal requirements for success in the Community Services and Child Studies field.
• Apply culturally sensitive communication and interpersonal skills to support team functioning in academic and professional settings with the ability to engage in self-reflection.
• Explain major theoretical models of behaviour associated with the study of psychology.
• Apply the appropriate Client service strategies according to client behaviour/preference.
• Select the Community Services and Child Studies field best suited to personal and career interest.
• Explain how academic strengths, needs and personal health factors affect success and wellness in a college environment.
• Utilize written and verbal communication skills specific to the Community Services and Child Studies field.

The program consists of four academic levels and eight months of co-op working in industry. The program prepares graduates for employment in areas such as numerically controlled machines programming, tool design, production planning, statistical process control, value engineering, advanced machining and maintenance engineering throughout the manufacturing industry. Modern numerically controlled CNC and CAD/CAM equipment is utilized in this program.

Other Information
Graduates of the two-year Manufacturing Engineering Technician (Co-op) Ontario College Diploma program may apply to Level 5 of the Manufacturing Engineering Technology (Co-op) program to complete the requirements for an Ontario College Advanced Diploma in Manufacturing Engineering Technology. Students wishing to continue into the Manufacturing Engineering Technology (Co-op) program must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012.
This program will be delivered over two years, which includes four academic levels and two 4-month co-op terms.
A CONNECT lab fee of $50.00 per academic term is included in the Additional Program Fees stated in the Fee Schedule. This fee helps cover costs associated with the delivery of the CONNECT mobile computing program.   

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.0 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year Co-operative Education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Analyze and solve routine technical problems* related to manufacturing environments through the application of engineering principles.*
• Conduct routine analysis* of components, processes, and systems through the application of engineering principles* and practices.*
• Interpret and prepare graphics* and other technical documents* to appropriate engineering standards.
• Use computer hardware and software to support the engineering environment.
• Apply knowledge of manufacturing materials, operations, and processes to support the production of components.
• Apply knowledge of machinery, tools and other equipment to manufacture and assemble components.
• Conduct quality control and quality assurance procedures as required.
• Recognize the environmental, economic, legal, safety, and ethical implications of manufacturing projects.
• Use and maintain documentation, inventory, and records systems.
• Contribute to the implementation of a manufacturing project.
• Develop strategies and plans to improve job performance and work relationships.

The Child and Youth Care program prepares individuals to provide care and treatment for children and youth experiencing emotional, behavioural, social and mental health challenges. This education and training combines both an academic facet with comprehensive and varied field experience.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Develop and maintain relationships with children, youth and their families applying principles of relational practice* and respecting their unique life space*, cultural and human diversity.
• Assess and respond to the strengths and needs of children and youth, including complex responses impacted by developmental, environmental, physical, emotional, social and mental health challenges in order to promote positive change.
• Analyze and evaluate the impact of the inter-relationship among family, social service, justice and community systems on children, youth and their families and use this information in the planning of holistic care and in the reduction of systemic barriers.
• Plan, implement and evaluate interventions using evidenceinformed practices* in the areas of therapeutic milieu*and programming, and group work to promote resiliency* and to enhance development in children, youth and their families.
• Advocate* for the rights of children, youth and their families and maintain an anti-oppression perspective* and cultural competence in diverse cultural contexts.
• Apply communication, teamwork and organizational skills within the interprofessional team and with community partners to enhance the quality of service in child and youth care practice.
• Develop and implement self-care strategies using self-inquiry and reflection processes to promote self-awareness and to enhance practice as a child and youth care practitioner.
• Use evidence-based* research, professional development resources and supervision models to support professional growth and lifelong learning.

The program provides the technical knowledge and skills required to manage the construction of industrial, commercial, and institutional buildings from the planning stage through to completion. Studies include construction materials and methods, construction equipment, surveying, project management, scheduling, estimating, building economics, and construction contracts. Twelve months of co-operative work experience is an integral part of the program.

Co-operative Education
This three-year program has three co-operative work terms.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes

• Develop and use strategies to enhance professional growth and ongoing learning in the construction engineering field.
• Comply with workplace health and safety practices and procedures in accordance with current legislation and regulations.
• Complete duties and assist in monitoring that work is performed in compliance with contractual obligations, applicable laws, standards, bylaws, codes and ethical practices in the construction engineering field.
• Promote and carry out sustainability practices in accordance with contract documents, industry standards and environmental legislative requirements.
• Facilitate the collaboration and interaction among project stakeholders to support construction engineering projects.
• Collect, process, analyze and coordinate technical data to produce written and graphical project-related documents.
• Coordinate and facilitate the collecting, processing, interpreting and application of survey/geomatics and layout information* to implement construction projects.
• Select and use industry-specific electronic and digital technologies to support the design and construction of projects.
• Analyze and solve technical problems related to the design and implementation of construction projects by applying engineering concepts, technical mathematics and building science.
• Schedule, coordinate and monitor the progression of construction projects by applying principles of construction project management.
• Prepare estimates of time, cost, quality and quantity, tenders and bids.
• Perform, coordinate and facilitate quality control* testing and monitoring of equipment, materials and methods involved in the implementation and completion of construction projects.
• Apply teamwork, leadership, supervision and interpersonal skills when working individually or within multidisciplinary teams to complete work on construction projects.

The Fire Inspection and Fire Safety Education program is an Ontario College Advanced Diploma that prepares graduates to enter the fire service in the field of fire prevention.

The program provides a foundation in fire science and fire mathematics. It also provides comprehensive coverage of relevant codes and legislation (e.g., Ontario Fire Code and the Fire Protection and Prevention Act, the Ontario Building Code and the Building Code Act).

The core vocational curriculum is aligned with several professional credentials offered by the National Fire Protection Association (NFPA): Fire Inspector I and II, Fire and Life Safety Educator I and II, and Public Information Officer. Students will also graduate with the communication skills and interpersonal skills they need to function as leaders in the fire service and in the community.  

Learning Outcomes:

• Conduct field inspections of new or existing single- and multi-use structures to determine code compliance and to evaluate fire protection systems and equipment (e.g., occupancy classification and occupant loads; hazardous conditions involving equipment, processes and operations; emergency planning and preparedness procedures; storage, handling and use of hazardous materials, and flammable and combustible liquids and gases; egress and emergency access; fire flows and fire growth potential).
• Prepare clear and concise field inspection reports and plan review reports based on applicable codes, standards, policies and procedures of the jurisdiction.
• Process permit applications and plan review applications in accordance with applicable laws, standards, policies and procedures of the jurisdiction.
• Investigate and resolve common and complex complaints, recording the complaint information and ensuring the investigation process is initiated and the complaint resolved in accordance with applications codes and standards and the policies and procedures of the jurisdiction.
• Identify the applicable code or standard in response to a fire protection, fire prevention or life safety issue, including those identified in plan review, and recommend modifications to address the problem, need or deficiency in an inspection report or inspection order.
• Participate in legal proceedings, in consultation with legal counsel, regarding the findings of a field inspection, plan review or complaint.
• Review building plans for compliance with applicable codes and standards for fire and life safety (e.g., occupancy classification, occupant load, construction type, construction features, fire protection systems), and verify newly constructed buildings against an approved set of plans and building features
• Recommend policies and procedures for inspection and plan review to ensure inspections and plan review are conducted in accordance with the policies of the jurisdiction and due process of the law is followed.
• Coordinate fire and life safety educational activities by establishing priorities, preparing budgets, scheduling activities, communicating with stakeholders, and documenting activities.
• Develop public policy recommendations for management to address a specific fire or injury issue.
• Identify and collaborate with partners and community resources, services and organizations to meet community fire and life safety needs and address current issues, submitting requests for resources were required.
• Design, implement, evaluate and revise a fire and life safety education program that is based on a comprehensive educational strategy, target audience needs, and program goals.
• Conduct performance evaluations for fire and life safety subordinates using written performance criteria and following organizational policies.
• Coordinate media relations (e.g., media interviews, media areas, news releases, media advisories, news conferences) using appropriate communication strategies and technologies.
• Coordinate communications to internal audiences and external community organizations.
• Examine documentation and evidence to determine the cause of a fire and to assess the progression, extinguishment and containment of the fire.
• Prepare a written report to reflect the findings of a fire investigation, present findings verbally to an intended audience, and testify during legal proceedings.

Auto Body Repair Techniques is a one-year Ontario College Certificate program that prepares graduates to enter the auto body repair field. The curriculum focuses on the practical skills used by entry-level auto body repairers: welding, refinishing, and body and frame repair. Students also learn how to assess vehicle damage and develop repair estimates.

Learning Outcomes:-
The graduate has reliably demonstrated the ability to:

• Under appropriate supervision, repair and refinish damage to automotive bodies and frames, and inspect and repair vehicle safety devices.
• Under appropriate supervision, use diagnostic equipment and basic repair techniques to service automotive power train, tires and rims, fuel and electrical systems, and heating, air conditioning and cooling systems.
• Repair rust on vehicles and apply corrosion protection where appropriate.
• Access information to remain current with advanced trade techniques in auto body repair.
• Assess vehicle damage and provide repair estimates to clients.
• Perform basic auto body business accounting to calculate inventory, damage and repair estimates.
• Make ethical business decisions when conducting sales and interacting with clients. 8. Communicate effectively to build and maintain client relationships.

Professional Accounting is a three level program that enables students from any undergraduate discipline to complete a graduate certificate in Accounting.
Upon completion of the program, students will have completed all entry and technical courses of the Advanced Certificate in Accounting (ACAF) offered by CPA Canada.  Students will still need to complete four applied courses which are offered through Part-Time Studies at Fanshawe College. The ACAF program is the only standardized national education program in Canada for intermediate accounting positions.  Students that complete the program will also be eligible for some exemptions from the Association of Chartered Certified Accountants (ACCA).
Courses will be enriched with hands-on integrated technology applications and case studies based on real-world scenarios. Further real-world industry exposure will be maximized with guest speakers and hands-on projects.  The program is designed to integrate all of the course topics and to develop students critical thinking skills, research skills, and decision-making skills.
Students will make extensive use of Microsoft Excel and other software used in the accounting industry.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Integrate ethical decision making processes into all aspects of the accounting profession.
• Apply recognized accounting principles to the systematic recording of transactions relating to assets, liabilities, owners' equity, revenue and expenses.
• Prepare appropriate transactions relating to partnership and corporate business structures.
• Prepare accurate and relevant financial statements.
• Analyze financial and managerial accounting information to assist in decision making.
• Formulate accurate and timely financial information using accounting software.
• Integrate accounting information necessary for effective management decisions.
• Compare, contrast and select, from among various methods of product and service costing, those appropriate to a financial situation.
• Prepare effective operating budgets.
• Utilize statistical techniques effectively in the analysis of financial information.
• Integrate computer technologies into various business situations.
• Calculate measures appropriate to a variety of financial management situations.
• Recommend appropriate information systems structures, planning and usage in a business.
• Recognize potential legal implications within a business situation.
• Produce effective written managerial communications.
• Evaluate the economic concepts to be applied to a business situation.

Business - Supply Chain and Operations is a two-year Ontario College Diploma program. The curriculum covers theory and application of supply chain management in private and public sector environments. Specifically, courses address material sourcing, transportation methods, inventory, retail management, negotiation skills and analytical techniques. Students also enhance their computer skills and their business communication skills. The program aligns to the curriculum of various professional associations in supply chain management. Graduates, equipped with the skills required to improve an organization's profitability and operations, are in high demand in both the private and public sector.

• The Business - Supply Chain and Operations program shares a common first level with all business diploma programs in the Lawrence Kinlin School of Business, which allows for program transfer, with no loss of credit, after Level 1.
• Students entering Level 1 of the program in January are expected to proceed into Level 2 of the program in the summer term.  Students entering Level 1 of the program in February or May will proceed to Level 2 of the program in September.
• Graduates may be eligible for admission to the following Graduate Certificate programs in the Lawrence Kinlin School of Business: Agri-Business Management, Human Resources Management, International Business Management, Marketing Management, Operations Management, Professional Financial Services, or Project Management. Graduate Certificate programs deliver a specialized professional curriculum in two four-month levels.
• This program is eligible for consideration of college to college transfer of credits under the Ontario Provincial ONCAT agreement.
• Students who graduate from this program with a GPA of 3.0 or greater are eligible to receive Advanced Standing towards their Certified Supply Chain Management Professional (CSCMP) designation (4 modules and 2 workshops). 
• Articulation agreements exist with the Supply Chain Canada which provides advanced standing in the Supply Chain Management Professional (CSCMP) designation program.
• Students may become members of the Fanshawe College APICS student chapter.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Apply knowledge of the functional components of logistics to the interrelationships in the integrated supply chain;
• Employ a working knowledge of operations processes and systems required in manufacturing, distribution, and services;
• Contribute to plans and schedules, at various levels in an organization;
• Apply the basics of purchasing and supplier management to current best practices;
• Apply best practices for inventory planning and control throughout the integrated system;
• Utilize information technology to support logistics management functions;
• Evaluate and select warehousing and transportation options and recommend appropriate solutions for business requirements;
• Participate in the planning, implementation, and evaluation of projects;
• Conduct business in the international marketplace;
• Conduct business in compliance with relevant national and international law, legislation, regulations, safety requirements, and professional standards;
• Communicate effectively, orally and in writing, as required in a business culture;
• Apply problem-solving and critical-thinking skills as required in logistics management;
• Use effective human relations, interpersonal, and team skills in an organizational environment;
• Develop strategies for ongoing professional development to maintain and increase competence;
• Apply basic knowledge of the interrelationships among the functional areas of business in logistics management.