Certificate in Customer Service Fundamentals - Insurance

at Fanshawe College - London Campus Canada

This program is intended for students who have a solid foundation in DSLR operation and want to develop their unique creativity to a professional standard in order to be competitive in the field of photography and its related industries. Students will explore a chosen photographic discipline where projects will be based on their choice of specialization and result in a professional portfolio that aligns with their personal career goals. Furthermore, students will gain entrepreneurial experience such as marketing and job pricing, by working with real clients as they operate an on-campus creative service centre that will provide photography and video production to the local community. Throughout the year students will have field trips to meet with professionals in the industry and visit trade shows and conferences to research new products and future trends in the ever changing field of photography.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Capture still and motion imagery using a broad range of camera equipment, lighting techniques and procedures to suit project requirements.
• Create professional still and motion imagery in both studio and location environments using knowledge of contemporary processes, procedures, visual styles.
• Implement colour management strategies to create and maintain a properly colour calibrated work environment which complies with established standards.
• Create still and motion imagery through the editing of image characteristics, retouching techniques and composite creation using to professional standards in both printed and on-line presentation formats.
• Interpret the requests of clients to produce photos and videos that fulfil their needs.
• Develop business procedures for photography and video projects, including requirements and deliverables, budgetary considerations, pricing and contract management, to ensure profitability.
• Cultivate professional relationships with clients, customers and designers in order to build and sustain a professional practice.
• Produce a self-promotional cross-media portfolio which highlights one's innovative, creative skills and technical expertise in photography, print, video and interactive design.
• Investigate evolving photography trends, issues, technologies and industry practices in the development of professional growth strategies and plans and to develop expertise in a chosen field of work or specialization.

Business - Supply Chain and Operations (Co-op) is a two-year Ontario College Diploma program with a co-operative education component. The curriculum covers theory and application of supply chain management in private and public sector environments. Specifically, courses address material sourcing, transportation methods, inventory, retail management, negotiation skills and analytical techniques. Students also enhance their computer skills and their business communication skills. The program aligns to the curriculum of various professional associations in supply chain management. Graduates, equipped with the skills required to improve an organization's profitability and operations, are in high demand in both the private and public sector.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Apply knowledge of the functional components of logistics to the interrelationships in the integrated supply chain;
• Employ a working knowledge of operations processes and systems required in manufacturing, distribution, and services;
• Contribute to plans and schedules, at various levels in an organization;
• Apply the basics of purchasing and supplier management to current best practices;
• Apply best practices for inventory planning and control throughout the integrated system;
• Utilize information technology to support logistics management functions;
• Evaluate and select warehousing and transportation options and recommend appropriate solutions for business requirements;
• Participate in the planning, implementation, and evaluation of projects;
• Conduct business in the international marketplace;
• Conduct business in compliance with relevant national and international law, legislation, regulations, safety requirements, and professional standards;
• Communicate effectively, orally and in writing, as required in a business culture;
• Apply problem-solving and critical-thinking skills as required in logistics management;
• Use effective human relations, interpersonal, and team skills in an organizational environment;
• Develop strategies for ongoing professional development to maintain and increase competence;
• Apply basic knowledge of the interrelationships among the functional areas of business in logistics management.

Co-operative Education

• In order to be eligible for co-op, students must maintain a 2.5 GPA and be academically complete at the commencement of their co-op work term.
• This is a two-year co-operative education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.

Business - Supply Chain and Operations is a two-year Ontario College Diploma program. The curriculum covers theory and application of supply chain management in private and public sector environments. Specifically, courses address material sourcing, transportation methods, inventory, retail management, negotiation skills and analytical techniques. Students also enhance their computer skills and their business communication skills. The program aligns to the curriculum of various professional associations in supply chain management. Graduates, equipped with the skills required to improve an organization's profitability and operations, are in high demand in both the private and public sector.

• The Business - Supply Chain and Operations program shares a common first level with all business diploma programs in the Lawrence Kinlin School of Business, which allows for program transfer, with no loss of credit, after Level 1.
• Students entering Level 1 of the program in January are expected to proceed into Level 2 of the program in the summer term.  Students entering Level 1 of the program in February or May will proceed to Level 2 of the program in September.
• Graduates may be eligible for admission to the following Graduate Certificate programs in the Lawrence Kinlin School of Business: Agri-Business Management, Human Resources Management, International Business Management, Marketing Management, Operations Management, Professional Financial Services, or Project Management. Graduate Certificate programs deliver a specialized professional curriculum in two four-month levels.
• This program is eligible for consideration of college to college transfer of credits under the Ontario Provincial ONCAT agreement.
• Students who graduate from this program with a GPA of 3.0 or greater are eligible to receive Advanced Standing towards their Certified Supply Chain Management Professional (CSCMP) designation (4 modules and 2 workshops). 
• Articulation agreements exist with the Supply Chain Canada which provides advanced standing in the Supply Chain Management Professional (CSCMP) designation program.
• Students may become members of the Fanshawe College APICS student chapter.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Apply knowledge of the functional components of logistics to the interrelationships in the integrated supply chain;
• Employ a working knowledge of operations processes and systems required in manufacturing, distribution, and services;
• Contribute to plans and schedules, at various levels in an organization;
• Apply the basics of purchasing and supplier management to current best practices;
• Apply best practices for inventory planning and control throughout the integrated system;
• Utilize information technology to support logistics management functions;
• Evaluate and select warehousing and transportation options and recommend appropriate solutions for business requirements;
• Participate in the planning, implementation, and evaluation of projects;
• Conduct business in the international marketplace;
• Conduct business in compliance with relevant national and international law, legislation, regulations, safety requirements, and professional standards;
• Communicate effectively, orally and in writing, as required in a business culture;
• Apply problem-solving and critical-thinking skills as required in logistics management;
• Use effective human relations, interpersonal, and team skills in an organizational environment;
• Develop strategies for ongoing professional development to maintain and increase competence;
• Apply basic knowledge of the interrelationships among the functional areas of business in logistics management.

The Advanced Filmmaking program is an Ontario College Graduate Certificate program which builds upon the students previous diploma/degree skills by providing opportunities to work in cross-functional teams to create both narrative and documentary films, television productions, and other media. All phases of digital filmmaking will be experienced, including pre-production, production, and post-production. Students will collaborate with students in other College programs (television, acting, fashion, multimedia, music industry arts) in the creation of digital media products.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Create narrative and documentary films, television productions, and other media (such as webcasts) that illustrate the application of aesthetic and theoretical principles of filmmaking;
• Identify and develop stories and scripts for narrative and documentary films and other media, for both general and specific audiences;
• Plan and apply appropriate pre-production techniques to prepare for the efficient and cost-effective production of narrative and documentary films and other media;
• Produce and direct narrative and documentary films and other media to commercial, technical, legal and ethical standards by working independently or in a crew;
• Operate digital cameras, audio, editing and lighting equipment during the creation of documentary and narrative films and other media.
• Produce market-ready narrative and documentary films and other media by collaborating with post-production experts;
• Plan media-marketing/distribution strategies for a variety of venues and formats;
• Lead co-workers and others in all phases of film development, through the application of superior communication, interpersonal, organizational, and problem solving skills.

Business - Marketing is a two-year Ontario College Diploma program. This program provides students with a strong foundation to gain entry to a variety of marketing career paths. Courses cover topics such as customer analysis, segmentation, and targeting; integrated marketing communications; pricing and distribution strategies; and product and service development and management. Hands-on activities include market research studies, advertising campaigns, sales and business plans - many of these activities involving live clients from industry. Students learn to use current software programs, including presentation, spreadsheet, graphic design and publishing applications. Graduates receive full credit toward a credential with the Canadian Institute of Marketing and earn credits towards the Certified Sales Professional designation offered by the Canadian Professional Sales Association. Graduates who meet admission requirements are eligible for transfer to the Business Administration - Marketing Advanced Diploma program.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Contribute to the development of an integrated marketing communication strategy* for marketing* products*, concepts, goods, or services based on an identified target market.
• Contribute to the development of pricing strategies which take into account perceived value, competitive pressures, corporate objectives, and cost analysis*.
• Contribute to the development of strategies for the efficient and effective distribution of products*, concepts, goods, and services.
• Determine strategies for developing new and modified products*, concepts, goods, and services that respond to evolving market needs.
• Analyze results of marketing* activities using criteria related to budgeted sales, costs, profits, and other appropriate criteria.
• Contribute to the development of a marketing* plan including marketing* objectives, marketing mix*, marketing strategies*, budgetary considerations, and evaluation criteria.
• Develop strategies to establish effective working relationships with clients, customers*, consumers*, co-workers, supervisors, and others.
• Communicate marketing* information persuasively and accurately in oral, written, and graphic* formats.
• Analyze the viability of marketing* products*, concepts, goods, or services in an international market or markets.
• Participate in conducting market research* to provide information needed to make marketing* decisions.
• Develop personal professional development strategies and plans to enhance leadership, management skills, and marketing* expertise.
• Participate in the development of a business plan.
• Apply the principles of business ethics and corporate social responsibility.
• Use professional sales techniques to make a sale.
• Adapt to and apply various and changing technologies, systems, and computer applications used in marketing* environments.

Electronics and Embedded Systems Development is a two-year Ontario college graduate program designed to build on students' theoretical knowledge of electrical engineering and provides training on electrical technologies, embedded systems, and computer-aided design. Graduates will be prepared for the workforce after completing a capstone project where students have the opportunity to design, implement and manage real-world solutions.

This graduate certificate program is designed to prepare students to teach English as a Second (or Foreign) Language in Canada and/or overseas.  The program covers topics integrating theoretical, pedagogical, and practical applications for teaching English as a second or foreign language, meeting educational standards set by TESL Ontario.  Additionally, this program includes courses to enhance professional and intercultural communication skills, knowledge, and experience.

Business - Finance (Co-op) is a two-year Ontario College Diploma program. This program is designed to develop the skills needed to work in the growing personal financial services sector, from customer service to wealth management and financial planning. Students will learn to work with clients, evaluating their needs and offer advice on personal financial management, tax and retirement planning, insurance, investments, and estate planning, as well as customer relations and providing product to clients. Qualified graduates will have completed all the educational requirements leading to the CFP® (Certified Financial Planner®) designation awarded by the Financial Planning Standards Council www.fpsc.ca. and the Registered Retirement Consultant® RRC® designation awarded by CIFP.

Students are also prepared to write the Canadian Securities Course® and Life Licensing Qualification Program examinations as prerequisites to securities and life insurance licensing. Students will also have completed the Mutual Funds Licensing course.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.5 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year co-operative education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op
Applicants seeking a non Co-op Endorsed Diploma should apply to the Business - Finance program, Program Code BFN4.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Process and maintain financial records in compliance with relevant policies, procedures and regulations for individuals and/or organizations.
• Prepare and present financial information in compliance with relevant legislation and regulations for individuals and/or organizations.
• Generate financial reports for individuals and/or organizations by applying financial mathematics and statistics.
• Contribute to the development and the implementation of a financial plan to meet individuals' and/or organizations' needs and objectives.
• Contribute to the development and the implementation of marketing strategies to promote financial products and services and to enhance customer service.
• Develop and implement strategies to establish and maintain professional networking and business relationships in the finance sector.
• Analyze, within a Canadian context, the impact of economic variables, legislation, ethics, technology and the environment on individuals' and/or organizations' operations.
• Develop and implement ongoing strategies for personal and professional development, highlighting ethics, values and standards in the finance sector.

The Music Industry Arts program is a creative and practical environment that allows students to discover and develop the artistic, technical and business skills that will prepare them to compete in today's evolving music and entertainment industry.

The program approach is intensively hands-on, with professional recording, performance and lab facilities exclusively dedicated to student use.  Course content is wide and equally balanced between artist development and technical skills which accentuates experiential learning within the program. Course curricula is wide by design and includes: artist development, music publishing, entertainment law, copyright, sales and promotion, music theory, ear training, music writing and arranging, creative audio production techniques, functions of digital and analog consoles, audio recording/mixing, studio operation, design and management, audio for picture, as well as live audio production.  Computer literacy, audio and editing techniques relevant to the disciplines of music creation and audio post-production are offered through theory and practical applications. Collaborative projects utilizing other media-based programs within the College are done on a regular basis.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Display positive and professional attitude towards the responsibility and respect for the creation of music and sound.
• Meet strict deadlines and enhance creativity through the act of balancing technology and arts.
• Apply market ready skills in: music and sound recording, preproduction, audio production, writing, arranging, editing, mixing, contracting, and delivering, artist discovery, development, direction, marketing, promotion, tour management and live sound production.
• Utilize strong time management, problem solving and organizational skills.
• Stay current with industry practices primarily in the technical and secondarily in non-technical audio industry sectors through the use of creating sound and music.
• Operate audio and video hardware and software through the creation and design of sound and music either with or without moving or still pictures.
• Apply industry level skills in the operation of live sound and music recording.
• Create all documentation necessary in order to develop a music artist.

The program provides students with the theoretical and practical training required to assist them in seeking employment as an Industrial Electrician Apprentice, Construction and Maintenance Electrician Apprentice, Network Cabling Specialist or Fire Alarm Technician.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Assist in the interpretation and preparation of electrical drawings including other related documents and graphics.
• Analyze and solve simple technical problems related to basic electrical systems by applying mathematics and science principles.
• Use and maintain test and instrumentation equipment.
• Assemble basic electrical circuits and equipment to fulfill requirements and specifications under the supervision of a qualified person.
• Assist in the installation and troubleshooting of basic electrical machines and associated control systems under the supervision of a qualified person.
• Assist in testing and troubleshooting electrical and electronic circuits, equipment, and systems by using established procedures under the supervision of a qualified person.
• Assist in the troubleshooting of control systems under the supervision of a qualified person.
• Use computer skills and tools to solve basic electrical related problems.
• Assist in conducting quality assurance procedures under the supervision of a qualified person.
• Assist in the preparation and maintenance of records and documentation systems.
• Install and assist in testing telecommunication systems under the supervision of a qualified person.
• Apply health and safety standards and best practices to workplaces.
• Perform tasks in accordance with relevant legislation, policies, procedures, standards, regulations, and ethical principles.
• Apply basic electrical cabling requirements and install and test system grounding for a specified number of applications under the supervision of a qualified person.
• Identify problems and troubleshoot electrical systems under the supervision of a qualified person.
• Assist in the selection of electrical equipment, systems and components to fulfill the requirements and specifications under the supervision of a qualified person.