Graduate Certificate in Marketing Management

at Fanshawe College - London Campus Canada

The Construction Engineering Technology program will develop the technical knowledge and skills required to oversee and manage the construction of residential, industrial, commercial and institutional projects - from the conceptual planning phase through to project completion and contract closeout. 

Students within the advanced diploma will learn how to estimate labour, material and costs, write and understand contacts, establish a project’s budget, develop a site logistic plan, schedule and manage construction projects, and perform on-site field engineering, field inspections, and utilize the latest onsite technology. You'll also learn the soft skills required to be an effective, respected leader - both in the office and on-site.

Learning Outcomes

• Develop and use strategies to enhance professional growth and ongoing learning in the construction engineering field.
• Comply with workplace health and safety practices and procedures in accordance with current legislation and regulations.
• Complete duties and assist in monitoring that work is performed in compliance with contractual obligations, applicable laws, standards, bylaws, codes and ethical practices in the construction engineering field.
• Promote and carry out sustainability practices* in accordance with contract documents, industry standards and environmental legislative requirements.
• Facilitate the collaboration and interaction among project stakeholders* to support construction engineering projects*.
• Collect, process, analyze and coordinate technical data to produce written and graphical project-related documents.
• Coordinate and facilitate the collecting, processing, interpreting and application of survey/geomatics and layout information* to implement construction projects*.
• Select and use industry-specific electronic and digital technologies to support the design and construction of projects.
• Analyze and solve technical problems related to the design and implementation of construction projects* by applying engineering concepts, technical mathematics* and building science*.
• Schedule, coordinate and monitor the progression of construction projects* by applying principles of construction project management.
• Prepare estimates of time, cost, quality and quantity, tenders and bids.
• Perform, coordinate and facilitate quality control* testing and monitoring of equipment, materials and methods involved in the implementation and completion of construction projects*.
• Apply teamwork, leadership, supervision and interpersonal skills when working individually or within multidisciplinary teams to complete work on construction projects*.

Co-op Opportunities 
The Construction Engineering Technology  - Management program offers a co-operative education component, which provides students the opportunity to gain invaluable first-hand workplace experience in their chosen field. Here are some co-op jobs that have kick-started the careers of some Construction Engineering Technology  - Management students before even graduating! 

Professional Accounting is a three level program that enables students from any undergraduate discipline to complete a graduate certificate in Accounting.
Upon completion of the program, students will have completed all entry and technical courses of the Advanced Certificate in Accounting (ACAF) offered by CPA Canada.  Students will still need to complete four applied courses which are offered through Part-Time Studies at Fanshawe College. The ACAF program is the only standardized national education program in Canada for intermediate accounting positions.  Students that complete the program will also be eligible for some exemptions from the Association of Chartered Certified Accountants (ACCA).
Courses will be enriched with hands-on integrated technology applications and case studies based on real-world scenarios. Further real-world industry exposure will be maximized with guest speakers and hands-on projects.  The program is designed to integrate all of the course topics and to develop students critical thinking skills, research skills, and decision-making skills.
Students will make extensive use of Microsoft Excel and other software used in the accounting industry.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Integrate ethical decision making processes into all aspects of the accounting profession.
• Apply recognized accounting principles to the systematic recording of transactions relating to assets, liabilities, owners' equity, revenue and expenses.
• Prepare appropriate transactions relating to partnership and corporate business structures.
• Prepare accurate and relevant financial statements.
• Analyze financial and managerial accounting information to assist in decision making.
• Formulate accurate and timely financial information using accounting software.
• Integrate accounting information necessary for effective management decisions.
• Compare, contrast and select, from among various methods of product and service costing, those appropriate to a financial situation.
• Prepare effective operating budgets.
• Utilize statistical techniques effectively in the analysis of financial information.
• Integrate computer technologies into various business situations.
• Calculate measures appropriate to a variety of financial management situations.
• Recommend appropriate information systems structures, planning and usage in a business.
• Recognize potential legal implications within a business situation.
• Produce effective written managerial communications.
• Evaluate the economic concepts to be applied to a business situation.

This two-year diploma program focuses on business fundamentals with strong experiential learning components. Graduate with the operations experience and business acumen to manage and operate a successful golf or recreational club, while also learning about club sports with a focus on golf. 

Develop your passion for golf through visits to various courses, guest speakers and coaches from PGA of Canada, access to our golf simulator and a membership to all City of London golf courses. You’ll also have the opportunity to network with a wide variety of industry professionals within the resort and golf and club industries. Hone your golf, racquet sports and curling games through instruction from PGA of Canada golf pros, and expand your learning through field trips to learn new technologies and teaching methodologies at simulator facilities, various resorts and golf clubs, as well as an optional golf trip to Orlando, Florida

Apply your knowledge in a co-op work experience with professionals within golf course management. You’ll gain further employable skills in food and beverage service and culinary management on-campus through The Chef’s Table restaurant and cafe.

This tailor-made co-operative education program allows applicants the opportunity to explore the numerous career opportunities available in the ever growing golf and club industry. Inspired by the Canadian Society of Club Managers (CSCM), this program fosters the core educational competencies required to excel in a career in club management.  Students will develop expertise in business and financial management, golf club and turf services and food and beverage operations with a hospitality focus. Theoretical studies will be supported by practical exposure in all areas of golf and club facilities. Students will gain an appreciation for proactive customer service and the relation to business development. Upon graduation, students are prepared to get their Certified Club Manager (CCM) designation.

Learning Outcomes
Vocational Program Learning Outcomes:
(Vocational program learning outcomes must be consistent with the requirements of the Credentials Framework for the proposed credential.)

The graduate has reliably demonstrated the ability to:

• Identify the inherent risks associated with operating a healthy and safe golf and recreational club environment;
• Apply contemporary business administration skills to the management of golf and recreational club facilities;
• Contribute to the effective coordination of a golf and recreational club operations;
• Apply the principles of marketing, sales and merchandising as it relates to various business operations within club facilities;
• Contribute to the implementation of on-going strategies for optimal customer service and relations;
• Apply the fundamental principles and techniques necessary for maintenance and sustainability of golf and recreational club facilities;
• Research and plan strategically for the effective operation of golf and recreational club facilities;
• Contribute to strategies for effectively managing the performance and development of staff and volunteers;
• Develop entrepreneurial strategies for the operation and management of golf and club facilities;
• Provide effective Food and Beverage service delivery & management, including customer service and coordination of special events;
• Adapt to various and changing technologies, systems and applications for the golf & club management industry;
• Support the maintenance/care regime needed in order to sustain the turf and garden areas of the golf and/or recreational club facility.

The Human Services Foundation program provides a broad education in understanding human behaviour and serves as a foundation for preparing the student to enter specific people helping career programs. Basic academic coursework relevant to human services and volunteer experience in a human services setting combine to provide a comprehensive introduction to the field of helping.

Learning Outcomes:
The graduate has reliably demonstrated the ability to

• Discuss the roles, responsibilities, career opportunities, academic and personal requirements for success in the Community Services and Child Studies field.
• Apply culturally sensitive communication and interpersonal skills to support team functioning in academic and professional settings with the ability to engage in self-reflection.
• Explain major theoretical models of behaviour associated with the study of psychology.
• Apply the appropriate Client service strategies according to client behaviour/preference.
• Select the Community Services and Child Studies field best suited to personal and career interest.
• Explain how academic strengths, needs and personal health factors affect success and wellness in a college environment.
• Utilize written and verbal communication skills specific to the Community Services and Child Studies field.

Personal Support Worker is a two level program leading to an Ontario College Certificate.  Graduates, as entry-level unregulated workers, have the knowledge, skills, and attitudes necessary to provide personal care and home management services to clients in both community and institutional settings.

Personal Support Workers work with clients who are stable and who have clearly identified needs that are not expected to change significantly. They work under the supervision of care/service teams (which include nurses and other regulated or non-regulated care providers) as well as under the direction of the client.

Learning Outcomes:
The graduate has reliably demonstrated the ability to

• Work within the personal support worker role in community, retirement homes, long-term care homes and/or hospital care settings* in accordance with all applicable legislation and employer's job description, policies, procedures and guidelines.
• Act responsibly and be accountable for own actions while recognizing the boundaries of knowledge and skills within the personal support worker role that require collaboration with the clients, families, supervisors and/or other members of the interprofessional care/service team*.
• Participate as a member of the interprofessional care/service team* and maintain collaborative working relationships in the provision of supportive care* in community, retirement homes, long-term care homes and/or hospital care settings*.
• Provide client-centred* and client-directed* care that is based on ethical* principles, sensitive to diverse client and family values, beliefs and needs, and which follows the direction of the plan of care/service plan*.
• Establish and maintain helping relationships* with clients and their families reflecting open communication, professional* boundaries, employer's policies and adhering to confidentiality and privacy legislation.
• Identify relevant client information using basic assessment and communication skills and report and document findings in accordance with the requirements of employer policies and procedures and all applicable legislation.
• Promote and maintain a safe and comfortable environment for clients, their families, self and others including the implementation of infection prevention and control measures and emergency first aid procedures that are in keeping with the plan of care/service plan*, employer policies and procedures, and all applicable legislation.
• Assist clients across the lifespan with routine activities of daily living* by applying basic knowledge of growth and development, common alterations in functioning, disease prevention, health promotion and maintenance, rehabilitation and restorative care*.
• Assist clients with medication* in keeping with the direction of the plan of care/service plan* and under the direction and monitoring of a regulated health professional* or most accountable person* and in accordance with all applicable legislation and employer's policies.
• Assist with household management tasks* and instrumental activities of daily living* in accordance with the plan of care/service plan* and considering the preferences, comfort and safety of clients, families and significant others.
• Assist clients who are caring for dependent individuals* considering client and family choices, professional* boundaries and the direction of the plan of care/service plan*.
• Identify and report situations of neglect, and potential, alleged or witnessed/actual incidents of abuse, and respond in accordance with all applicable legislation and employer's policies and procedures.
• Assist in the provision of culturally relevant* palliative and end-oflife care* to clients experiencing life threatening illness and to their families and significant others, from diagnosis through death and bereavement, and in accordance with clients' choices and the plan of care/service plan*.
• Use identified approaches and best practices to support positive and safe behaviour in clients experiencing cognitive impairment, mental health challenges and/or responsive behaviours*.

The Public Safety Fundamentals (PSF) program is a one-year preparatory studies certificate program designed to provide opportunities for students to experience post-secondary public safety studies in a supportive environment. The program provides a pathway for those students interested in pursuing a career in the field of public safety, mature applicants returning to school, and applicants who are seeking further information prior to making a public safety program choice. The PSF program is delivered in two 15 week terms offering combined in-class, blended and online courses, and incorporating experiential learning.

The program is designed to provide students with the opportunity to build a strong knowledge base in fundamental public safety skills relevant to, and in preparation for, their chosen public safety program. Skills in communication, human behaviour, law and ethics, physical fitness, sensitivity training and knowledge of specific public safety disciplines (e.g., Justice, Protection & Policing, Legal) will prepare the student for entry level employment in public safety related fields or for future studies in public safety career programs. This certificate programs focus is to instill an appreciation of the professional roles, responsibilities and academic requirements of public safety disciplines. In the program, students will develop skills and strategies they can use to master the challenges of post-secondary education and those found in the workplace. Students will also participate in self-assessments of aptitudes and skills, labour market assessments, job search techniques and strategies, and the writing of employment search correspondence and resumes. The concept of professional portfolios will be introduced.

In the first level of the program, given the foundational nature of the program, the curriculum will focus on fundamental skills in areas such as strategies for college success, communications, practical math, computer basics, human behaviour and ethics. In the second level of this program, students will be required to select and follow one of the School of Public Safety program streams such that the students second level studies aligns with their School of Public Safety (SoPS) diploma program goal.

The following program streams of study are available:
Justice, Protection and Policing: Designed for students interested in pursuing a justice, protection or policing career program in the School of Public Safety.
Legal: Designed for students interested in pursuing a legal career program in the School of Public Safety.
Fire: Designed for students interested in pursuing a career in fire sciences.
Students interested in pursuing a career in emergency telecommunications may choose either the Legal or Justice, Protection and Policing program stream for Level 2.
Students who successfully complete the program may receive additional consideration when applying for admission to public safety and other career programs.
Important Note: Students need to be aware that the preferred designated preparatory program for the Paramedic Program is the Pre-Health Sciences Pathway to Advanced Diplomas and Degrees program.

Learning Outcomes

• Develop an education and career plan within the range of field of public safety professions, including the preparation of resumé and cover letter;
• Identify major theoretical models associated with the study of human behaviour to explain their potential impact on public safety;
• Evaluate various aspects of the changing society and the impact of these changes on personal and social responsibility for citizens and public safety workers;
• Select and use relevant and appropriate terminology when communicating with other public safety providers;
• Apply concepts from one of the following areas of scientific study in order to demonstrate relevance to a field of public safety: chemistry, anatomy, biology, ecology, climatology, computer science;
• Identify current policies, procedures and legislation in Canada's legal system as pertains to the field of Canadian Public Safety;
• Compare and contrast the professional roles of a specific public safety stream.

Fanshawe College's Law Clerk (Co-op) program is designed to provide students with a solid grounding in legal principles combined with the practical law clerk training that students will need to enter the diverse, fast-paced modern field of law. As a graduate of the Law Clerk program you will work as part of a team in law firms, corporate legal departments, financial institutions, insurance companies, legal technology providers, title insurance companies, Federal, Provincial and Municipal Governments or in any other capacity where a legal environment exists. Depending upon your choice of career path, you could find yourself preparing motion records and trial documentation, interviewing witnesses, arranging trial dates and adjournments, drafting corporate/commercial documentation, completing Family Law Act financial statements, administering estates, negotiating leases, administering contracts, completing legal research, searching titles or processing real estate transactions. At Fanshawe College you will learn about many areas of Canadian law including civil litigation, corporate/commercial, debtor and creditor rights, real estate, landlord and tenant, estate administration, family law and contracts. You will refine your communication and information processing skills as you learn how to research, analyze and write in the legal environment. You will develop an ability to work with a variety of leading-edge legal software applications and online commercial legal databases and services.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.5 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year Co-operative Education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.
Applicants seeking a non Co-op Endorsed Diploma should apply to the Law Clerk program, Program Code LCK1.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Support the needs of clients and legal professionals through the use of accurate terminology and professional communication strategies, both orally and in writing;
• Complete all work within routine and unexpected time lines and limitation periods within the legal environment;
• Use current and relevant electronic and print resources, within the legal environment, to conduct legal research, to assist with file and evidentiary management, to facilitate communication and generate legal documentation, complying with current regulations and procedures;
• Research and summarize the presenting legal issues, applying knowledge of substantive law, to support the legal team;
• Apply rules of procedure to support best legal practices;
• Conduct oneself professionally in adherence to the guidelines of the Law Society of Upper Canada;
• Carry out clerical and administrative duties for the operation of a variety of legal environments;
• Outline strategies for ongoing professional development to ensure continuing competence as a Law Clerk;
• Act equitably and justly with diverse populations*;
• Provide support for legal professionals in courts and administrative tribunals within the legal system.

This graduate certificate program is designed to offer students the relevant knowledge and skills needed to enhance their professional practice in the care of the specialized population of aging adults.  Students will have the opportunity to develop skills in recreation and leadership, developmental disabilities, mental health, thanatology, and social interventions that support quality of life and person-centred care.  Participation in an interprofessional field placement and research with community organizations will further prepare graduates for employment in settings that support the aging person.

This program, as the name implies, shall give Engineering students a one-year, intensive training in the practical elements associated with their profession, such as CAD, Blueprint Reading, Machining and Welding.  The program has been created to complement the theoretical skills that they presently obtain in their formal studies.

Learning Outcomes
The graduate has reliably demonstrated the ability to :

• Solve complex technical problems related to mechanical environments and evaluate solutions according to accepted engineering principles.
• Design and analyze mechanical components, processes, and systems through the application of complex engineering principles and practices.
• Create graphics and other technical documents and evaluate these documents against appropriate engineering standards.
• Utilize current and relevant hardware and software to support the mechanical engineering environment.
• Design components using knowledge of manufacturing processes.
• Apply knowledge of materials and engineering principles to manufacturing operations andprocesses as required.
• Select and utilize various machinery, tools, and other equipment used in manufacturing processes as required.
• Coordinate, conduct and analyze quality control and quality assurance procedures.
• Create a relevant project document including the creation of a risk management strategy, incorporating the environmental, economic, legal, safety, and ethical implications inherent in mechanical engineering projects.
• Produce, maintain and utilize documentation, and inventory and records systems.
• Participate in the management of an engineering product.
• Develop and implement strategies and plans to improve job performance and work relationships.

The Fanshawe Customer Service Fundamentals – Insurance program will get you on the right path to employment success. Beginning with an overview of business and insurance customer service (theory and practice) with a focus on distribution systems, you'll learn everything you need to work in a customer service role in an insurance brokerage, agency or direct insurance writer's office. This program is a great first step to more qualifications and you'll walk away with diverse skills needed for the modern and dynamic business world. Available in a traditional in-class format with September admission.

There are options to transfer directly into the second year of Fanshawe's Business Insurance program and earn your diploma in just two additional semesters.

When you graduate, you'll be eligible to write your Registered Insurance Brokers of Ontario (RIBO) or OTL licensing exams, you may also be eligible to obtain your General Insurance Essentials certificates from the Insurance Institute of Canada.