Graduate Certificate of Hospitality and Tourism Operations Management

at Humber College North Campus Canada

The graduates from the Wireless Telecommunications graduate certificate program are 5G ready. The 5G communications platform will support future innovations in the area of the Internet of Things, augumented reality, industrial automation and automated vehicles including drones. Our graduates build and maintain the infrastructure of communication systems. They learn what it takes to be successful in the communications industry. The wireless program focuses on three main outcomes: RF and Optical test and measurement, IP addressing and networking, and troubleshooting of a number of wireless protocols and systems. 

Our graduates understand the engineering tools and equipment for the testing of systems including drive test tools, RF and Optical test equipment, protocol analyzers, and virtualization and virtualized tools. Students will have access to learn on some of the best and latest equipment available. The curriculum is kept current with the collaboration of our industry partners in the wireless field. Students utilize the latest technologies and small classes taught by experienced faculty and industry leaders.

The Canadian wireless industry supports over 280,000 jobs with sector salary above the Canadian average. In addition, the international wireless telecommunications market is growing. There are numerous employment opportunities in the planning, developing, manufacturing, co-ordinating, implementing, maintaining and managing of telecommunications systems for businesses and government. As the rate of technology adoption increases in Canadian industry, the Wireless Telecommunications graduate certificate program is preparing graduates for these new markets. A 2015 - 2019 labour market report by the Information and Communications Technology Council (ICTC) indicates that by 2019, over 182,000 critical ICT positions will be left unfilled.

Graduates of the program work at cell phone service providers, equipment manufacturers, in-house information technology (IT) departments, sales departments, and specialized telecommunication and networking companies.

Humber’s Sport Business Management graduate certificate program prepares you for employment within the broader areas of sport, with particular emphasis on management in the industry. You will develop knowledge and skills in areas such as the structure and functionality of the Canadian sport industry, sport marketing, sales, sponsorship, communications, sport hosting, event planning and management. You will also learn the practical business, human resources and administrative skills to pursue a career in the industry.

Learning Outcomes

• Upon successful completion of the program, a graduate will:
  • Communicate information related to sport business persuasively, accurately and credibly in oral, written and graphic forms.
  • Apply computer skills and knowledge to support sport business management functions.
  • Develop strategies for successful sponsorship programs and create and implement sport sponsorship packages.
  • Identify, analyze and develop advanced management competencies.
  • Analyze the impact of various international economic, legal, cultural, geographical and political systems on national and international sport organizations.
  • Identify and analyze areas of civil law and governance that are relevant to the sport industry.
  • Develop ongoing strategies and plans to enhance personal and professional growth and promote development as sport professional executives.
  • Apply accounting and financial management skills to the analysis and management of a sport organization or enterprise.
  • Effectively manage the development of staff and volunteers to optimize their contribution to a sport organization, enterprise or event.
  • Transfer theoretical understanding to work in a variety of sport organizations, practicing as a competent, professional sport manager who respects legal and ethical standards.
  • Research, analyze and systematically solve problems and make decisions using higher order thinking skills to develop strategies to meet information needs of internal and external sport stakeholders.
  • Participate in the development and execution of sport business plans and manage risk.
  • Create, plan, bid and implement sport and special events which respond to identified needs and maximize the delivery of the personal, social, environmental, and economic benefits of sport tourism.
  • Develop and execute a strategic sport marketing plan including marketing objectives, marketing mix, strategies, budgetary considerations and evaluation criteria.
  • Develop customer service strategies to meet the needs of all internal and external sport business customers and partners.
  • Develop and implement selling strategies for both spectator and participant driven sport events.

Work Placement

• The work placement consists of two components and occurs across industry sectors including professional and amateur sport, sport governing bodies, sport marketing and event management companies, community and private sector sport organizations. The placement provides valuable experience and industry contacts. The first component of the placement is concurrent with coursework and is a minimum of 210 hours. The second component of the placement is six weeks in length and a minimum of 35 hours per week.

Humber’s Interior Decorating diploma program combines essential creative and practical elements with insights into current design trends.

• Cultivate your creative abilities using the principles and elements of design.
• Hone your artistic talent and develop your professional skills to launch your career.
• Learn how to design, plan, detail and create unique spatial concepts for residential environments as an interior decorator.
• Explore and ideate clients’ needs and passions, then use them to transform their living/work space.
• Discover and implement unique trends for kitchen and bath solutions

You will learn from practising professional experts in our design studios. The studio curriculum provides hands-on experience and training using market-specific materials and trends. Guest speakers, trade shows, field trips and out-of-country adventure opportunities await you. Using the latest in technology software programs, you will explore the world of design and discover furniture, finishes, textiles, objects d’art and essential elements that evolve into unique and extraordinary living spaces.

Our program will complement your creative and technical expertise with essential business training in how to run your own enterprise and manage your own projects. You will learn how to understand specifications and how to communicate design ideas effectively to a real client. Round out your interior decorating education with instruction in mechanical, electrical, plumbing services and building methods including residential finishes, computer drafting, sketching interiors and digital communications.

The interior decorating program offers an optional work placement to all students who choose to enrol in this opportunity. The work placement requirement is a minimum of 240 hours, following Semester 2. Students who enrol in January have a slightly modified option to gain the mandatory hours.

Interior decorators work with clients and consult on programming through to installation phases. Components selection encompasses style, colour schemes, space plan layouts, elevations perspective sketches, lighting, furniture, floor finishes, wall finishes, kitchen and bathroom design, accessories, and many more details. Interior decorators can provide conceptual sketches, computer-aided design and drafting (CADD), generated working drawings, and other design-related essentials to their clients including product specification, as well as cost estimates. Decorators can also choose from other career avenues including window display, event planning, décor magazines, television work, home staging and much more. Humber graduates have gone on to become interior decorating magazine editors-in-chief, featured magazine interior decorators, TV personalities with their own show, guest TV decorators, newspaper feature article leaders, interior decorating business owners, event planners, managers of decorating retail stores, design consultants and buyers to name but a few.

Humber’s Journalism advanced diploma program is designed to produce dynamic storytellers who are immediately ready to work in a variety of media platforms as reporters, broadcasters, editors, producers and digital content managers. Our program is also ideal for those looking to go into communications or public relations.

As a journalism student, you’ll be given training in hands-on skills that are at the forefront of what’s happening in the industry today including reporting the news, creating broadcast stories, writing feature articles, capturing high quality images and creating compelling digital presentations. Our tight deadlines match industry standards. You will work individually and in teams in the classroom and in the field. You will learn from industry experts and media personalities. As well, you will get a solid grounding in media law and ethics.

We are constantly updating our curriculum to reflect the new reality of journalism in the digital age.

Our program features:

• courses with a focus on digital media, online publishing and developing web content including social media
• hands-on technical and production training including broadcast equipment, digital prepress, TV production and multimedia management
• entrepreneurial skills advice for today’s highly competitive media communications market
• real-life experience working on our online news site humbernews.ca, Humber Et Cetera campus news online, Radio Humber 96.9 FM, Humber TV and magazine productions
• valuable industry exposure and contacts through work placements which help you build your network and resumé
• experienced faculty working in industry bringing extensive and exclusive media connections

Humber’s Esthetician/Spa Management diploma program gives you the business management and hands-on skills you need for a career in the $119 billion Spa Economy (Global Wellness Institute, 2018). On the business side, learn the fundamentals of business writing, marketing, retail operation and day-to-day spa management. Hands-on courses focus on traditional services such as nail care technologies, advanced facial techniques, waxing, body treatments and makeup applications. As well, you will learn advanced medical esthetic services such as OxyGeneo, microdermabrasion, chemical peels, laser and Intense Pulse Light (IPL).

At Humber, you will practise what you are learning and improve your skills at The Humber Spa, a simulated work environment and retail boutique open to the community. Working under the guidance of qualified lab technicians, you will manage the administrative functions of the spa, including frontline responsibilities, retail operations and providing spa services. You will provide a series of treatments including facials, hand and foot care, and body treatments to clientele.

In the first semester, you will be introduced to spa management and client services, physiology of the skin, and professional skin care, and begin to train in traditional esthetic services. In the second semester, you will study computer applications, advanced facial techniques, waxing services and nail care. Later in the program, you will study marketing, cosmetic applications, human resource management and medical spa services. 

Work Placement
Two work placements offer students experience working with clients. The placements will be onsite at The Humber Spa.

Humber’s Plumbing Techniques certificate program is a comprehensive introduction to the trade. You will learn the basics of plumbing including theory, code and blueprints, as well as gain significant hands-on experience. Upon completion of this program, you will have the skills necessary to pursue a career in the plumbing trade.

Water, waste and sewage systems – hallmarks of urban living – require high-level skills to design, install and maintain. In the Plumbing Techniques certificate program, you’ll be introduced to the skills necessary to begin your career as a plumber. Graduates of this program may find a range of career opportunities including apprenticeship, construction industry work, green energy initiatives, and municipal water and sewage treatment. According to BuildForce Canada, an estimated 248,000 construction workers are expected to retire over the next decade. This demographic trend represents as significant loss of skilled workers that will require new workers to replace them. Given this potential shortage, as well as the boom in construction across the country, individuals with plumbing skills are projected to have an advantage in the job market.

Humber’s Paralegal graduate certificate program prepares you for an exciting career in the legal field. You will gain skills in legal research, oral and written advocacy, critical thinking and problem solving through a case-based and problem-based learning environment. You will develop your oral advocacy skills through active learning including presentations and mock trials.

Courses include tort and contract law, residential landlord and tenant law, employment law, small claims court, provincial offences and summary convictions, and administrative tribunal law and procedures. Studies in legal accounting, business planning, ethics and entrepreneurship help prepare you to set up and manage your own paralegal professional practice.

Learning Outcomes:

Upon successful completion of the program, a graduate will:

• Work within areas of permitted practice and articulate limitations on representation for paralegals.
• Develop and assess strategies which adhere to the professional and ethical requirements of the Paralegal Rules of Conduct.
• Research, analyze, interpret and apply the provisions of legislation and case law to client situations using proper legal citation methods.
• Conduct trial and tribunal advocacy in accordance with the permitted scope of practice of a paralegal by utilizing the applicable structure, process, and jurisdictional authority of courts and administrative tribunals.
• Select and employ effective human relations, interpersonal, and intervention strategies to assist in resolving conflicts.
• Develop a coherent case management strategy and execute it effectively.
• Select and utilize information technology resources and current industry computer software.
• Communicate effectively and persuasively, both orally and in writing, using accurate legal terminology.
• Create legal documents and correspondence required for use by clients and on behalf of clients.
• Investigate and utilize paralegal business practices competently and effectively.
• Demonstrate effective time management and organizational skills to meet the timelines and limitation periods within a legal environment.
• Identify and apply discipline specific practices that contribute to the local and global community through social responsibility, economic commitment and environmental stewardship.
   

The Canadian Retirement Home (also known as Retirement Communities) industry is made up of multiple private residences within a single dwelling where residents live independently but interact frequently for recreation, meals and common interests. It is important to note that retirement homes are not long-term care or nursing homes where support is provided on a daily basis and residents may be housed in multi-resident spaces. The Canadian Retirement Home industry is expected to double in the next five years as Canada experiences a surge in aging baby boomers. This rapid expansion is creating an industry-wide need for qualified staff and retirement home managers. 

Students in the Retirement Home Management Graduate Certificate program will be trained to fill this need by developing foundational skills in the areas of leadership, administration, hospitality, financial management, sales and marketing, health, wellness and recreation, food and nutrition, and human resources management. This program was developed with industry professionals from companies (Verve Senior Living, Chartwell Retirement Residences, Revera Retirement Living and others) of various sizes and scopes within the Retirement Home Management industry. 

The program is ideal for students interested in this rapidly growing area, as well as those already working in the senior living industry who want to increase their level of responsibility or progress in their career. The program is also suited to those interested in related industries such as recreation, hospitality, food and beverage, nutrition, and sales. 

Work Placement
This program will provide students with the hands-on practical exposure to the retirement home industry and the opportunity to specialize in their chosen area. It consists of a 200 hour placement in an approved retirement community of the student's choice. Students will have an opportunity to observe and learn from experienced professionals in a real-life work setting, while integrating their classroom learning in order to gain required hands on experience.  Students have the support of a faculty internship co-ordinator and are able to apply to a variety of retirement communities run by our industry partners. They also have the opportunity to seek an employer for an approved internship. This work placement will take place after the second semester. 

Computer Systems Technician - Information Technology Infrastructure and Services diploma program prepares you for careers in Information and Communications Technology (ICT). You will build a foundation in electrical and logic circuits, and programming. You will also learn about the main hardware and software components of your computer and different features to improve performance of computer systems. Curriculum in the program prepares you for the role of system administrator whose responsibilities include installation, configuration and managing various operating systems including Microsoft servers, different distributions of Linux supported by virtualization tools and network infrastructure, supporting data and network security. You will also learn about data centre technologies that support small- and medium-sized businesses. You will gain knowledge in supporting public, private, and hybrid cloud environments, and integrating cloud technologies and services. 

The program will give you hands-on experience with various hardware platforms, protocols and services with a strong emphasis on network and data systems security. You will have access to state-of-the-art infrastructure to deploy and support Linux and Microsoft operating systems, and administer web servers and applications using different scripting environments.

Our faculty collaborates very closely with industry partners to keep the program and curriculum current and relevant, so that you have the knowledge and skills to work in a cutting-edge high tech sector. You will learn from professors who are experienced industry professionals who have strong connections to companies in the Greater Toronto Area (GTA).

Your group projects help you build essential customer service skills, and develop your interpersonal communications and teamwork skills. This, alongside your new comprehensive technical credentials, will give you a multi-dimensional background that employers want.

Learning Outcomes
Upon successful completion of the program, a graduate will:

• Analyze and resolve information technology problems through the application of systematic approaches and diagnostic tools.
• Support the implementation and administration of computer systems.
• Support the implementation and administration of networking solutions.
• Install, configure, troubleshoot, maintain, and upgrade components of computer systems.
• Install, configure, troubleshoot, maintain and upgrade components of networks.
• Use a variety of scripting tools and languages to automate routine tasks.
• Follow, monitor, and document data storage procedures designed to ensure the integrity of information.
• Apply knowledge of security issues to implementation of information technology solutions.
• Provide efficient and effective technical support to clients in a manner that promotes safe computing practices and reduces the risk of issue recurring.
• Conform to workplace expectations found in Information Technology (IT) environments.

Optional Co-op

• This program offers a co-op option. Co-op work terms enable you to apply your skills and knowledge in a work environment and gain valuable, practical experience related to your program of study. You will learn new skills, learn about the world of work and meet people in your profession.
• For students who are accepted into the program, one co-op work terms will take place between Semesters 3 and 4.  There are limited spaces in the co-op option. Therefore, you will apply for the co-op option during Semester 1 and be informed of the process by which to apply.  While co-op work opportunities are not guaranteed, as students are in a competitive job placement market, participating students will receive a wide range of services to help them find a co-op opportunity.
• Contribute to the successful completion of the project applying the project management principles in use.

The Industrial Woodworking Technician diploma program (located at the Humber Centre for Trades & Technology) provides you with the knowledge and skills to construct and install basic cabinets, as well as build traditional furniture using recognized trade practices. By completing a series of woodworking projects, students explore various types of joinery and construction techniques using hand tools, portable power tools, stationary machines, as well as computer-based technologies. Time management skills and the ability to work to a deadline are developed and stressed throughout the program. Graduates of the program will be able to produce shop drawings, calculate a list of materials, cut out and assemble basic cabinetry or furniture, and apply a finish. Graduates are able to safely operate most common stationary woodworking machinery, as well as program and run a number of CNC machines.

Employer interest in our graduates has grown steadily during the program’s history. We offer a comprehensive program that provides a solid grounding in woodworking and prepares a student for employment in a wide range of areas including store fixtures, architectural millwork (doors and windows), the kitchen cabinet industry, and furniture construction. Our advisory committee of industry professionals reviews our curriculum and ensure that students are receiving relevant training to prepare them for work in a range of woodworking related fields.