Graduate Certificate of Hospitality and Tourism Operations Management

at Humber College North Campus Canada

Humber’s Funeral Director Class 1 (Embalming) diploma program draws students from around the world, preparing them to make a difference in the lives of people who are grieving the loss of a loved one. This is the only English-speaking Funeral Service Education program in Ontario.

Courses are designed with industry input, ensuring that what you’re learning is current and relevant. You will learn all aspects of funeral home operation, as well as the practical and theoretical sides of funeral service. Embalming lab courses will prepare you for the technical side of the program, while courses in issues of grief and bereavement prepare you for the emotional side. Courses in arranging, ethics and embalming will enable you to explain all options to families. Business courses will help you understand the challenges of operating a business.

Learning Outcomes
Upon successful completion of the program, a graduate will:

• Provide an accurate explanation of the rationale behind his/her actions, grounded in a comprehensive understanding of the relevant policies, practices and financial implications that guide the performance of the scope of practice of the Funeral Director – Class 1 (embalming) role.
• Communicate clearly, sensitively and respectfully with potential purchasers all relevant information related to various options and possible implications of decisions made at the time of purchase, as permitted by legislation in the scope of practice for the specified licence classification including:
  • Explaining funeral service and disposition options including arterial embalming and restoration
  • Explaining clearly and accurately prearranging and prefunding services, product knowledge and merchandise and financial implications
  • Managing effectively and sensitively all applicable contractual negotiations and obligations, financing options, and requirements for service and product delivery referring to other licensed professionals when outside the legislative scope of practice
• Communicate and apply an accurate and comprehensive understanding of prearranging and prepayment including investment vehicles, insurance, trust reconciliation and financing of prepaid contracts within legislative scope of practice.
• Conduct oneself in a manner consistent with principles and accepted practices of the funeral sector, using professional language.
• Complete all aspects of business operations for a funeral establishment that provides embalming on site or transfer service, in the capacity of an owner/manager consistent with legislated responsibilities in a legal, ethical, safe and efficient manner across a broad range of predictable and unpredictable contexts.
• Arrange (prearrange) and document funeral services, disposition details, related transactions and follow up services with the legal representative in an effective, professional, caring and creative manner.
• Engage in, and plan for, ongoing personal and professional development, networking/community relations and inter- professional collaboration.
• Provide effective leadership and contribute to the supervision and mentoring of all team members, including licensees, support staff, and/or interns in a professional, caring and creative manner through providing appropriate direction as it relates to the delivery of funeral service.
• Lead, establish, maintain and participate effectively in funeral establishment work teams consisting of licensees, support staff and/or interns demonstrating at all times the ability to learn, grow and work together.
• Care for and handle the deceased respectfully and safely at all times.
• Complete and perform effectively and efficiently all non-embalming preparation processes and arterial embalming and restoration processes.
• Direct funeral services and visitation in a respectful and sensitive manner consistent with the direction of the legal representative.
• Complete prepaid contract related documents and related financial matters in accordance with applicable legislation.
• Coordinate and deliver the selected disposition services and follow up services, effectively, professionally and consistent with, and supportive of, the wishes of the legal representative.
• Make decisions ethically and professionally based on a comprehensive understanding of the knowledge and skills required of an owner/manager of the applicable business licence class pursuant to the Funeral, Burial and Cremation Services Act, 2002 (FBCSA).

Work Placement
The Bereavement Authority of Ontario, the provincial regulator, has approved that students of the program shall complete a one-year work placement before they can be licensed.
To progress into Semester 3, students must start a full-time (paid) work placement in a funeral home after they have successfully completed exams in Semester 2. During Semesters 3 through 5, students complete their learning by distance, and many of their assignments are based on the practical experience they are gaining in the funeral home. Humber assists students to find their placements by working with our industry partners to identify openings. Students are responsible for finding their own work placement with a licensed Ontario funeral establishment.

Golf is more than just a game. In Canada, golf is a $15 billion industry that accounts for more than 300,000 jobs. Careers in the golf industry include operating and managing golf facilities, event management, teaching and training, golf equipment sales and custom fitting, travel and tourism, marketing, sales, retail, and catering, among many more. 

Humber’s Business Administration – Professional Golf Management advanced diploma program provides a solid foundation of transferable business skills in accounting, communications, computer applications, economics, entrepreneurship, finance, human resources, law, marketing, management, mathematics, statistics and business strategy. Then it adds industry-specific skills and knowledge you will need to start your career in this dynamic industry including courses in golf operations, principles of golf, turf management, golf course design, bar and restaurant operations, retail management, and tournament operations and event planning.

Our students have access to our world-class Golf Lab facility, including three golf simulator bays, putting green, golf club build and repair shop, and proshop. Within this facility, our students will gain hands-on experience with the latest golf technology, software and equipment. They will also receive golf coaching, club fitting and swing analysis from our team of PGA of Canada members. 

At Humber, you will learn from the pros – leaders in the golf industry who are keen to share their knowledge and skill to educate and inspire you. Our program is taught by recognized professionals, including Bob Beauchemin – former PGA touring pro, former Canadian Tour Commissioner and National Post top 50 golf instructor in Canada. Our advisory committee is comprised of top golf industry professionals who review our program to keep it on the cutting edge.

Learning Outcomes
Upon successful completion of the program, a graduate will:

• Perform computations associated with compound interest, simple and general annuities, amortization, discounted cash flow and net present value.
• Examine the purposes and activities of organizations of various types, size and structures, and the interrelationship of functional areas within an organization.
• Assess and evaluate opportunities within the Canadian golf industry.
• Develop spreadsheets and apply word processing, presentation software and database skills.
• Prepare and present financial statements and demonstrate basic understanding of their use.
• Apply the principles of composition and the grammar and punctuation skills necessary to the writing process.
• Develop and manage marketing strategies for the professional golf industry.
• Describe and explain human resource policies, procedures and programmers for large and small organizations.
• Manage golf related activities of the Pro Shop.
• Evaluate the economic behaviour and issues that impact Canadian business and apply economic data in decision making.
• Explain the various turf grasses used on golf courses and their benefits.
• Explain the issues to be considered in developing or redeveloping a golf facility.
• Examine how financial information is used in planning and controlling the operations of a business enterprise.
• Evaluate financial markets and the effect they have on nations, governments, central banks and the outcomes of elections.
• Organize and coordinate golf events including golf cart fleet management, prizes, sponsors, food and beverage.
• Explain the four KEYS to profitable restaurant and bar management.
• Engage in the development of a strategic market plan, make decisions regarding the plan and assess the business implications if the decisions.
• Prepare a business plan for a small business enterprise associated with the golf industry.
• Explain Canada’s legal system and law with an emphasis on law in Ontario in business environments.
• Record, present and analyze data used in forecasting and decision-making.
• Develop lesson plans and demonstrate appropriate use of the media to enhance learning.
• Demonstrate the physical skills of golf such as putting, chipping and sand play.
• Explain the structure and purpose of golf associations.

Work Placement
Students in our program enjoy a 100% work placement rate. Our program runs annually on a 6-month in-class/6-month paid work placement schedule - the only one of this kind in Canada, and a key differentiating factor from other programs. Your ability to work two 6-month paid work terms will make you an asset among employers, who are seeking talented professional golf managers. Work placements combine the knowledge and skills you develop in the classroom with practical experience you will gain during your paid work placement. 

Humber is actively involved in the golf industry and maintains a large network with the best employers.

Humber’s Cloud Computing Ontario Graduate Certificate provides you with the knowledge, skills and practices to become integral parts of cloud development and delivery in a variety of industrial settings. Utilizing a case methodology approach, students are exposed to everyday business challenges in order to develop experience in areas such as containerization, virtualization, data storage and security, and automation. 

Six courses in the first semester are designed to provide foundational knowledge and skills in cloud computing to students who may have a wide range of backgrounds. In the second semester, the courses offer more advanced topics such as cloud solution architecture, cloud security, automation, big data and DevOps in cloud computing. 

Upon completion of the program, graduates will have demonstrated the ability to apply cloud computing principles, methodology, and techniques to design and implement enterprise level applications hosted in virtual platforms in effective, secure and resilient infrastructure.

Humber’s Massage Therapy advanced diploma program provides you with the in-depth academic preparation and hands-on professional experience required to become a valued member of a health-care team. Working in our state-of-the-art facilities, which include specialized massage therapy tables and exercise equipment, you’ll develop the knowledge and skills necessary to conduct a patient assessment, develop treatment plans, deliver safe and effective treatment, and evaluate outcomes. You’ll also learn how to run a successful business, preparing you to become an entrepreneur or to own a private practice.

As regulated health-care professionals, massage therapists are overseen by the College of Massage Therapists of Ontario in accordance with the Regulated Health Professions Act and the Massage Therapy Act. Our mission is to develop knowledgeable, compassionate, and respectful massage therapy students, who will become outstanding leaders, effective practitioners, and important contributors to their communities.

Our curriculum is designed to emphasize depth and breadth in your clinical experience. You will have the opportunity to practise your skills with seven unpaid work placements – four of which take place on campus and three of which take place off campus. Your on-campus work placements will take place in our Massage Therapy Clinic. Your off-campus work placements will introduce you to a variety of health-care settings, giving you the opportunity to work with a diverse group of patients.

Using the knowledge and skills you’ve honed in our program, you’ll help to improve the health and well-being of your patients. You will have the opportunity to collaborate with patients and with many types of health professionals to promote health, rehabilitate injuries and manage complex conditions. Massage therapists are generally self-employed health professionals, using their training and entrepreneurial savvy to manage their careers.Massage therapists can work in a variety of settings including:

• Health clinics
• Spas
• Nursing or long-term care homes
• Health and fitness clubs
• Sports organizations
• Hospitals

Humber’s Business – Accounting diploma program provides you with a well-rounded accounting education with training in accounting procedures and theory, taxation, business law, information systems, and management. Supported by our state-of-the-art Accounting Centre, you’ll learn best practices in accounting and become skilled at using industry-standard software including Profile (personal tax), Access, Excel, Quickbooks, SAGE 50 Accounting (formerly known as Simply Accounting) and SAGE Accpac Plus.

You will learn accounting from industry-connected faculty who are committed to providing you with practical, hands-on accounting training to help you get ahead. Our program’s versatile range of courses helps you develop broad-based business skills including human resource administration, business writing, macroeconomics and finance. At any time, you can transfer to the three-year Business Administration – Accounting advanced diploma program, with an optional co-op opportunity.

You may choose to study for four consecutive semesters if you wish to accelerate your path to graduation.

Fashion is an international business, and Humber’s Fashion Arts and Business diploma program places an emphasis on retail operations from both domestic and international perspectives. You will study marketing, store planning and merchandising, brand management, marketing, social media, event planning, and retail buying. You’ll also learn fashion trend forecasting, sales techniques, and colour and styling analysis while attaining basic knowledge of fashion products and fashion promotion. These skills are then applied to product launches, planning merchandise assortments, styling fashion shoots and the production of fashion events.

Our advisory committee provides regular review and input of curriculum ensuring our program is always on the cutting edge of industry developments.

In first year, courses in the business of fashion – marketing strategies, product knowledge, trend forecasting and web merchandising – give students an overview of this multibillion-dollar industry. In second year, students build on the skills developed on the foundation with wholesale sales, retail buying and operation, photo styling and event planning and budgeting.

Learning Outcomes:

Upon successful completion of the program, a graduate will:

• Differentiate the purposes and functions of and the relationships between various elements within the structure of the fashion industry in order to identify business opportunities, challenges and solutions.
• Define and use correctly the terminology and language of fashion from a business and art perspective in order to communicate effectively with the range of stakeholders in the fashion industry.
• Identify artistic and business trends in order to capitalize on emerging opportunities throughout the stages of product development, manufacturing, distribution and promotion.
• Respond to current market conditions based on detailed analysis of company and/or industry reports.
• Design promotional materials and events using current digital technologies and styling methodologies in order to advance fashion arts and business objectives.
• Employ professional practices which support current business strategies and plans adhering to legal, ethical and sustainable standards appropriate to the fashion industry.
• Create a variety of strategic planning deliverables for achieving measurable goals for fashion merchandising, marketing, operations, finance and sales.
• Conduct vendor negotiations, budgeting, critical path analysis, communications and operations for effective fashion-related promotional events.
• Tailor visual and verbal presentations suitable for various stakeholders (e.g. buyers, senior managers, vendors, customers) to meet their specific requirements.
• Generate social media strategy and content for marketing purposes in order to build product and brand awareness.
• Negotiate mutually profitable business-to-business transactions between parties in the supply chain in order to maximize cost effectiveness.
• Develop professional development plans to set career goals based on self-assessment of strengths, interests and opportunities.

Humber’s Computer Programmer diploma program is designed to prepare students for a wide variety of employment opportunities within the dynamic and ever-growing field of programming. In addition to learning programming in a variety of languages, from ASP.NET to XML, you will gain an in-depth understanding of industry-standard operating systems and how to use them. You will learn everything from C programming and shell scripts, to back end web design and Java. Upon graduation, you will be equipped with the up-to-date skills you need for success.

Our programming courses are designed to give you a thorough grounding in theory and practice including web development and design, distributed computing, database management and administration, project management, technical writing, information technology, and all facets of information systems. You will also learn about software development applications and follow the standards of planning, developing, testing and supporting software.

Canada has approximately 675,000 people working in information and communications technology (ICT), and about half of that workforce is in Ontario where the ICT industry accounts for over $30 billion in sales. Help satisfy the continuing demand for skilled IT professionals. Our graduates are able to work as computer programmers, junior web developers, junior database designers, junior software testers, customer support analysts, system co-ordinators, technical sales co-ordinators or technical support representatives.

Humber’s Mechanical Engineering Technician diploma program gives you a thorough knowledge of materials and mechanical solutions for designing and manufacturing mechanical parts and assemblies. You will learn in Humber’s state-of-the-art labs, offering you the practical experience you need to succeed. Courses focus on:

• Engineering drawings/calculations
• Mechanical operations
• Programming of computer numerical control (CNC) machine tools using computer-aided manufacturing (CAM) software – Mastercam
• Applying design principles and practices
• Design and manufacturing process problems
• Learning 2D computer-aided design (CAD) software – AutoCAD, 3D CAD software – SolidWorks

The curriculum includes courses in solids mechanics, mechanical design, hydraulics, pneumatics, programmable logic controllers (PLCs), manufacturing and management. You will be able to develop the manufacturing procedures to produce mechanical components.

Begin a career designing and manufacturing with our Mechanical Engineering Technician diploma. According to the Canadian Government’s Working in Canada website, the outlook for jobs in this field is positive. “Due to a concentration of employers such as power plants, large automotive manufacturers and other transportation and goods manufacturers, openings for mechanical engineers should remain steady,” says the report. “Job openings in this field should arise from the creation of new power facilities and production increases in the transportation equipment manufacturing, including aircraft.” Graduates find employment in areas related to mechanical design, production, testing, consulting and service industries, as well as in machine tool sales and service departments. Demand is growing for graduates in fields related to the sustainable economy and in consulting engineering particularly for companies engaged in infrastructure projects.

Humber’s Broadcasting - Radio diploma program is designed to prepare you for the performative, creative, technical and business aspects of the radio and audio world. You will learn about radio station operations, broadcast and production equipment, and the fundamentals of gathering, writing, producing, and delivering content for all genres of radio and podcasting. You will also gain in-demand skills in station management, sales, marketing, news, programming and market research.

Your studies will combine practical and theoretical aspects of radio broadcasting including effective speaking skills that can be applied to announcing, and news and sports delivery. You will also be trained in writing and producing for radio using industry software and audio equipment - to fully prepare you for a variety of careers in radio.

Students in our program contribute to 96.9 FM Radio Humber, our fully licensed campus and community radio station, regulated by the Canadian Radio-Television Telecommunications Commission (CRTC). Our signal transmits in the GTA and our station can be heard world-wide via radio.humber.ca. Your radio broadcasting education will include the opportunity to contribute to Radio Humber by creating original content in our digital studios and bringing it to life for our listeners.

Work Placement

• Students will participate in a mandatory work placement during the last semester of study. Our placement partners include 680 News, Global News Radio 640 Toronto, KiSS 92.5, Rogers Sportsnet 590 The FAN, 102.1 The Edge, Indie 88, Z103.5 FM, Newstalk 1010, and CBC Radio, among others.

Humber’s Civil Engineering Technology advanced diploma program provides you with the skills needed for a career in the growing field of civil infrastructure. Infrastructure encompasses all of the essential elements necessary for society to operate including buildings, transportation (highways and transit), municipal services (water, wastewater) and green spaces.

The curriculum, designed in collaboration with industry, covers all aspects of infrastructure, from the inception of an idea to the completion of construction, and blends in-class academic learning with hands-on laboratory work. You will learn how to design structural steel, reinforced concrete and timber structures. Municipal services (water, wastewater) and water supply management will be explored. Transportation infrastructure and highway design will be studied using design codes and standards. Additionally, you will learn all the skills necessary to support design and construction including surveying, geomatics, Geographical Information Systems (GIS), drafting (AutoCAD and Building Information Modelling (BIM)), soils and materials testing, project administration and management, and environmental protection and remediation. Our courses are taught by experienced faculty and industry experts many of whom work with Greater Toronto Area construction and engineering firms. Humber’s strong reputation in the civil engineering industry can give graduates an edge in the employment market.