Diploma in Social Service Worker (Fast Track)

at Fanshawe College - London Campus Canada

This three-year, advanced diploma program follows a curriculum approved by the College of Respiratory Therapists of Ontario (CRTO), the Canadian Society of Respiratory Therapists (CRST) and the National Alliance of Respiratory Therapy Regulatory Bodies (NARTRB), and is accredited nationally through Accreditation Canada.  College faculty, together with instructors from the clinical affiliates, provide the scientific foundation and clinical experience required to prepare students for practice at the entry-level within Ontario, as well as nationally and internationally.

Automotive Sales is a one-year Ontario Graduate Certificate program. You’ll begin the program by creating a strong foundation in the fundamentals of technical sales and marketing, quickly moving into specialized training in new media marketing, CRM enabled selling, emerging transportation technologies, marketing management and more. This program is also an opportunity for further study for graduates of business programs and of motive power programs. It also provides a pathway to a post-graduate opportunity for journey-people with a Red Seal in a relevant trade.

Learning outcomes
The graduate has reliably demonstrated the ability to:

• Prepare and deliver a sales presentation based on an analysis of clients’ knowledge base and needs to assist the client in making a fully informed purchase.
• Collaborate with team members to market the corporate brand and meet sales targets in order to contribute to the achievement of the company’s strategic goals.
• Establish and maintain working relationships with clients to secure their loyalty to the salesperson and the corporate brand.
• Conceptualize, develop and implement a business plan to manage personal brand and sales goals.
• Apply the principles of business ethics and corporate social responsibility to adhere to industry and professionalism standards.
• Use information technology relevant to the sales function to manage accounts and client relationships.
• Contribute to the development and execution of the company’s strategic account management plans to secure and satisfy key account stakeholders.
• Explain both the basic and the emerging technological features of an automotive system, including the variables that effect each component, to ensure a client’s full understanding of the vehicle.
• Research new and emerging technologies in the automotive sector to maintain currency in a rapidly developing field and effectively market and sell new products and technologies.

Business - Insurance is a two-year Ontario College Diploma program. This program is designed to prepare students for positions in the property and casualty insurance industry. Students will study forms of general insurance, underwriting, claims investigation, risk analysis and contracts.  Students have the opportunity to complete nine of ten credits toward their Chartered Insurance Professional (CIP) designation issued by the Insurance Institute of Canada.  Graduates work in high-demand areas of insurance such as underwriting, claims adjusting, brokerage or agency services and risk management.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Recognize the economic and social importance of insurance.
• Demonstrate an understanding of the organization and structure of both the General and Life Insurance Companies.
• Analyze the coverage provided by the various policies currently available through insurance companies.
• Follow the proper principles and procedures used in adjusting losses and settling claims and to complete and explain the necessity of the documentation used.
• Recognize and evaluate the various factors affecting the acceptance and underwriting of any insurance risk.
• Enter and retrieve client information utilizing computer and various word processing and spread sheet packaged programs.
• Understand the underlying role of accounting as an information system for planning and controlling business operations.
• Develop an awareness of human relations in the work place and apply effective interpersonal skills.
• Understand basic economic principles and how they relate to business.
• Demonstrate an understanding of the legal system and legislation affecting business in general and the insurance industry specifically.
• Understand and apply the marketing techniques used by insurance companies, brokers and agents.
• Demonstrate effective oral and written communication skills.
• Appreciate the social, political and cultural aspects of our society.
• Appreciate the importance of business and corporate responsibility

Business - Marketing is a two-year Ontario College Diploma program. This program provides students with a strong foundation to gain entry to a variety of marketing career paths. Courses cover topics such as customer analysis, segmentation, and targeting; integrated marketing communications; pricing and distribution strategies; and product and service development and management. Hands-on activities include market research studies, advertising campaigns, sales and business plans - many of these activities involving live clients from industry. Students learn to use current software programs, including presentation, spreadsheet, graphic design and publishing applications. Graduates receive full credit toward a credential with the Canadian Institute of Marketing and earn credits towards the Certified Sales Professional designation offered by the Canadian Professional Sales Association. Graduates who meet admission requirements are eligible for transfer to the Business Administration - Marketing Advanced Diploma program.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Contribute to the development of an integrated marketing communication strategy* for marketing* products*, concepts, goods, or services based on an identified target market.
• Contribute to the development of pricing strategies which take into account perceived value, competitive pressures, corporate objectives, and cost analysis*.
• Contribute to the development of strategies for the efficient and effective distribution of products*, concepts, goods, and services.
• Determine strategies for developing new and modified products*, concepts, goods, and services that respond to evolving market needs.
• Analyze results of marketing* activities using criteria related to budgeted sales, costs, profits, and other appropriate criteria.
• Contribute to the development of a marketing* plan including marketing* objectives, marketing mix*, marketing strategies*, budgetary considerations, and evaluation criteria.
• Develop strategies to establish effective working relationships with clients, customers*, consumers*, co-workers, supervisors, and others.
• Communicate marketing* information persuasively and accurately in oral, written, and graphic* formats.
• Analyze the viability of marketing* products*, concepts, goods, or services in an international market or markets.
• Participate in conducting market research* to provide information needed to make marketing* decisions.
• Develop personal professional development strategies and plans to enhance leadership, management skills, and marketing* expertise.
• Participate in the development of a business plan.
• Apply the principles of business ethics and corporate social responsibility.
• Use professional sales techniques to make a sale.
• Adapt to and apply various and changing technologies, systems, and computer applications used in marketing* environments.

The Paralegal program is designed to provide students with the specialized knowledge and skills required to work as licensed Paralegals in Ontario. It is designed for those seeking licensing in accordance with the Law Society Act and under the Law Society of Ontario to become a practicing paralegal and for those who wish to upgrade their skills and broaden their areas of knowledge and expertise in authorized areas of practice.

Provincial legislation requires Paralegals to be licensed to practice in the areas of Small Claims Court, Provincial Offences, Summary Conviction Offences and Administrative Tribunals in Ontario. This program has been accredited by the LSUC and designed in accordance with LSUC curriculum requirements and core competencies and provides training in those areas in which a Licensed Paralegal may legally practice.

There is an extensive field training component of 120 hours to provide students the opportunity to gain practical hands-on experience in a legal environment.

Learning Outcomes 
The graduate has reliably demonstrated the ability to:

• Analyze and synthesize the fundamental elements of Canadian and Provincial governments, legal systems, and court structures, including principles and laws related to permitted areas of practice and rules for procedure and evidence in each court or tribunal.
• Articulate and adhere to the general principles of law, legal ethics and business practices, specifically related to paralegal rules of practice.
• Utilize the applicable structure, process, and jurisdictional authority of courts and administrative tribunals to successfully resolve disputes and appeals within the permitted scope of paralegal practice in the legal system.
• Develop and assess strategies which adhere to established principles of ethics and codes of conduct, and enhancement of professional competence.
• Select, evaluate, and compose effective advocacy techniques, including oral and written legal presentations, using accurate legal terminology.
• Employ effective human relations, interpersonal, and intervention strategies in alternate dispute resolution to assist in resolving conflicts.
• Select appropriate and use diverse legal research tools to research, interpret, analyze, synthesize, and update cases, legislation, and legal literature, and write persuasive, accurate, legal documentation and memoranda using appropriate legal citation.
• Apply legal research findings, the legal problem solving method, and ethical and practice guidelines to analyze case studies and client scenarios.
• Develop an effective case management strategy for court, administrative tribunals, or other representation and execute it efficiently.
• Analyze and evaluate the limitations on representation for paralegals and conduct all work within areas of permitted practice.
• Utilize information technology resources and current industry computer software.
• Manage a paralegal practice and operate a small business, including client service, communication, and accounting principles, in compliance with the Paralegal Rules of Conduct, the ethical and professional responsibilities of Paralegals, and the principles of effective business management.

Business - Logistics and Supply Chain Management is a two-year Ontario College Diploma program. The curriculum covers theory and application of supply chain management in private and public sector environments. Specifically, courses address material sourcing, transportation methods, inventory, retail management, negotiation skills and analytical techniques. Students also enhance their computer skills and their business communication skills. The program aligns to the curriculum of various professional associations in supply chain management. Graduates, equipped with the skills required to improve an organization's profitability and operations, are in high demand in both the private and public sector.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Apply knowledge of the functional components of logistics to the interrelationships in the integrated supply chain.
• employ a working knowledge of operations processes and systems required in manufacturing, distribution, and services.
• Contribute to plans and schedules, at various levels in an organization.
• Apply the basics of purchasing and supplier management to current best practices.
• Apply best practices for inventory planning and control throughout the integrated system.
• Utilize information technology to support logistics management functions.
• Evaluate and select warehousing and transportation options and recommend appropriate solutions for business requirements.
• Participate in the planning, implementation, and evaluation of projects.
• Conduct business in the international marketplace.
• Conduct business in compliance with relevant national and international law, legislation, regulations, safety requirements, and professional standards.
• Communicate effectively, orally and in writing, as required in a business culture.
• Apply problem-solving and critical-thinking skills as required in logistics management.
• Use effective human relations, interpersonal, and team skills in an organizational environment.
• Develop strategies for ongoing professional development to maintain and increase competence.
• Apply basic knowledge of the interrelationships among the functional areas of business in logistics management.

Co-operative Education

• Applicants seeking a Co-op Endorsed Diploma should apply to the Business - Logistics and Supply Chain Management (Co-op) program, Program Code BLS2.

This program blends theory with hands-on application of theoretical principles delivered through course work and field practicum.  Students in this program will develop their knowledge and professional skills in areas such as child development and best practices in early childhood; the early childhood educator's role and responsibilities; the importance of play in children's learning; family involvement and curriculum design and implementation.
When the student graduates they will have the knowledge and necessary skills to work with children, families and community in the context of early learning and development programs for children from birth to age twelve. The student will be prepared to work in a variety of settings, including child care centres, early learning and family centres, Best Start programs, before and after school programs and with school boards.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Design, implement and evaluate inclusive* and play-based* early learning curriculum* and programs that support children's* holistic development* and are responsive to individual children's* and groups of children's* observed abilities, interests and ideas.
• Establish and maintain inclusive* early learning environments* that support diverse*, equitable and accessible developmental and learning opportunities for all children* and their families*.
• Select and use a variety of screening tools, observation and documentation strategies to review, support and promote children's* learning across the continuum of early childhood development*.
• Establish and maintain responsive relationships* with individual children*, groups of children* and families*.
• Assess, develop and maintain safe, healthy and quality early learning environments* which meet the requirements of current legislation, agency policies and evidence-based practices* in early learning.
• Prepare and use professional written, verbal, nonverbal and electronic communications when working with children*, families*, colleagues, employers, and community partners.
• Identify, select and apply relevant legislation, regulations, College of Early Childhood Educators Standards of Practice and Code of Ethics, policies and evidence-based practice* guidelines, and interpret their impact on a variety of early learning environments*.
• Apply a developing personal philosophy of early learning in accordance with ethical and professional standards* of early childhood education practice.
• Advocate* for quality early learning environments* and collaborate with members of the early learning team, families* and community partners to establish and promote such settings.
• Engage in reflective practice, develop learning goals and maintain an ongoing professional development plan in accordance with evidence-based practices* in early learning and related fields.

This three-year co-operative program provides training in both the municipal and structural areas. The design of steel frame and reinforced concrete buildings is studied in the structural courses. Training is provided in materials testing and computer-aided drafting. Municipal topics include the design and construction of water distribution systems, storm, and sanitary sewerage networks, storm water management and highways. Theories for the treatment of water, sewage, and solid wastes are analyzed. Survey courses provide training in the use of high-tech survey equipment and techniques of plane surveying, as related to the Civil Engineering profession. Applied research activities by Professors expose students to real life engineering practices, challenges and solutions.

This program prepares students to practice as primary oral health care providers in a variety of practice environments, including clinical, education, health promotion and research. Dental hygienists are preventive specialists who provide oral health services based on scientific knowledge and a client-centerd model of care.  Program emphasis is on preparing students to function within their scope of practice, in a collaborative manner, with the client, the community and other health care providers. Seminars, case presentations, community health practicums, and the clinical setting contribute towards developing a professional committed to the principles of quality assurance and continued competency. Graduates of this program must successfully complete the National Dental Hygiene Certification Examination to be eligible for registration by the College of Dental Hygienists of Ontario. This program is accredited by the Commission on Dental Accreditation of Canada.

Learning Outcomes 
The graduate has reliably demonstrated the ability to:

• Practise in a professional and competent manner within the defined scope of practice and consistent with current regulations and standards of practice.
• Evaluate clients' oral health status using determinants of health and risk analysis to identify needs, justify treatment decisions and provide appropriate referrals to other health care professionals as required.
• Design, implement and evaluate a range of primary, interceptive, therapeutic, preventative, and on-going oral health care services to meet the unique needs of clients.
• Analyze oral health issues in need of advocacy, identify networks and promote actions that will support change and facilitate access to care.
• Identify, select, implement and evaluate quality assurance standards and protocols which contribute to a safe and effective working environment.
• Establish and maintain professional and interprofessional relationships which contribute to client care safety and positive health care outcomes.
• Facilitate the development of specific oral health attitudes, knowledge, skills, and behaviours in clients by selecting and utilizing principles of teaching and learning.
• Develop and present a model for a DH practice that addresses relevant business principles, current legislation and standards of practice

This two-year professional program is designed to provide students with an extensive practical understanding and knowledge of business operations and processes. The emphasis is on interpersonal, communication, organizational, technical, and problem-solving skills applied to enhance the effective operation of the workplace.

Expert training in software applications, technical support, and training skills will be combined with analytical and multitasking strategies to facilitate scheduling, decision making, coordination and task completion. Utilizing these skills, students will be capable of overseeing projects and budgets; supervising and training others; organizing meetings, conferences and travel arrangements; managing a personal computer; and researching, developing, and presenting accurate business correspondence and reports.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
• Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
• Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
• Operate and provide support related to the use, maintenance and procurement of office equipment and technologies.
• Evaluate, establish and administer a variety of records management systems* to ensure confidential, secure, accessible and organized electronic and paper records*.
• Produce financial documents and reports by identifying and compiling relevant information and using accounting software.
• Prepare and produce a variety of business documents using available technologies and applying industry standards.
• Use interpersonal, leadership and client service skills to respond to diversity and to support the vision and mission of the organization.
• Research, analyze and summarize information on resources and services and prepare summary reports with recommendations.
• Select and use information technologies to support communication with internal and external stakeholders and to promote the organization.
• Organize and coordinate meetings, conferences, special events and make travel arrangements, including the preparation of related documentation.
• Support the implementation of projects by applying basic principles of project management.