Graduate Certificate in Addictions and Mental Health

at Fanshawe College - London Campus Canada

The Computer Systems Technology program is an accredited, three-year co-operative education, Ontario College Advanced Diploma program which provides comprehensive training for students wishing to work in the high demand areas of network, security, virtualization, data storage and management and systems operation and management.  This program provides the students the ability to be effective team leaders, think critically, solve problems and acquire new skills quickly.

Under the guidance of expert faculty, combined with the use of leading edge labs, the program emphasizes the design, implementation, configuration, monitoring, troubleshooting, management, as well as the hands-on installation of networking, security, VoIP, mobile devices, virtualization, data storage and management, server, workstation and operating systems technologies.

Instruction in project management, communication and interpersonal skills prepare the student to effectively interact with all levels of users in both oral and written mediums.

Upon completion of the program, and in addition to the highly valued Ontario College Advanced Diploma, graduates should have the knowledge and skills to take exams for the following certifications, if they choose to do so: Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP). Graduates may also choose to apply the knowledge gained to prepare and test for other industry certifications, such as those offered for Microsoft, Linux, VMWare and EMC2.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Analyze and resolve information technology problems through the application of systematic approaches and diagnostic tools;
• Analyze, plan, design, and implement computer systems;
• Analyze, plan, design, and implement networking solutions;
• Install, configure, troubleshoot, monitor, maintain, upgrade, and optimize computer systems;
• Install, configure, troubleshoot, monitor, maintain, upgrade, and optimize networks;
• Use a variety of scripting tools and languages to automate routine tasks;
• Participate in the deployment and administration of databases within a networked environment;
• Plan, develop, and be responsible for data storage to ensure the integrity of information;
• Apply knowledge of security issues to the implementation of information technology solutions;
• Appraise existing security solutions with a view to on-going maintenance, development, and improvement of organizational security;
• Provide efficient and effective technical support to clients in a manner that promotes safe computing practices and reduces the risk of the issue recurring;
• Articulate, defend, and conform to workplace expectations found in information technology (IT) environments;
• Contribute to the successful completion of the project applying the project management principles in use.

The Plumbing Techniques program is an Ontario College Certificate program designed to prepare graduates for entrance into a plumbing career through the understanding of theoretical and practical aspects of the plumbing trade and the associated tools and materials. Students will participate in the practical application of fundamental plumbing activities in labs on site at the College in addition to the theory learned in a face-to-face web-enhanced environment. This is an entry level credential and students are not required or qualified to become members of a professional or regulatory body upon completion.

Learning Outcomes:-

• Work according to contractual obligations; the project manual; applicable laws, standards, bylaws, and codes.
• Execute plumbing projects effectively and accurately by interpreting graphics, drawings and written documentation.
• Work responsibly and effectively with others and in accordance with appropriate practices, procedures and in compliance with health and safety legislation.
• Use tools and equipment for basic installation manufacture, and repair of components to required specifications.
• Contribute to the organizing and planning of plumbing installation projects.
• Solve routine plumbing issues using a variety of problem solving approaches.

Automotive Sales is a one-year Ontario Graduate Certificate program. You’ll begin the program by creating a strong foundation in the fundamentals of technical sales and marketing, quickly moving into specialized training in new media marketing, CRM enabled selling, emerging transportation technologies, marketing management and more. This program is also an opportunity for further study for graduates of business programs and of motive power programs. It also provides a pathway to a post-graduate opportunity for journey-people with a Red Seal in a relevant trade.

Learning outcomes
The graduate has reliably demonstrated the ability to:

• Prepare and deliver a sales presentation based on an analysis of clients’ knowledge base and needs to assist the client in making a fully informed purchase.
• Collaborate with team members to market the corporate brand and meet sales targets in order to contribute to the achievement of the company’s strategic goals.
• Establish and maintain working relationships with clients to secure their loyalty to the salesperson and the corporate brand.
• Conceptualize, develop and implement a business plan to manage personal brand and sales goals.
• Apply the principles of business ethics and corporate social responsibility to adhere to industry and professionalism standards.
• Use information technology relevant to the sales function to manage accounts and client relationships.
• Contribute to the development and execution of the company’s strategic account management plans to secure and satisfy key account stakeholders.
• Explain both the basic and the emerging technological features of an automotive system, including the variables that effect each component, to ensure a client’s full understanding of the vehicle.
• Research new and emerging technologies in the automotive sector to maintain currency in a rapidly developing field and effectively market and sell new products and technologies.

Business - Marketing (Co-op) is a two-year Ontario College Diploma program with a co-operative education component. This program provides students with a strong foundation to gain entry to a variety of marketing career paths. Courses cover topics such as customer analysis, segmentation, and targeting; integrated marketing communications; pricing and distribution strategies; and product and service development and management. Hands-on activities include market research studies, advertising campaigns, sales and business plans - many of these activities involving live clients from industry. Students learn to use current software programs, including presentation, spreadsheet, graphic design and publishing applications. Graduates receive full credit toward a credential with the Canadian Institute of Marketing and earn credits towards the Certified Sales Professional designation offered by the Canadian Professional Sales Association. Graduates who meet admission requirements are eligible for transfer to the Business Administration - Marketing Advanced Diploma program.

Other Information

• The Business - Marketing (Co-op) program shares a common first level with all business diploma programs in the Lawrence Kinlin School of Business which allows for program transfer, with no loss of credit, after Level 1.
• Graduates of the two-year Business - Marketing (Co-op) Ontario College Diploma program may apply for program transfer to the Business Administration - Marketing Ontario College Advanced Diploma program or the Honours Bachelor of Commerce (Digital Marketing) Degree program. Application for Program Transfer" forms are available from the Office of the Registrar, Room E1012.  
• All program levels are offered in the fall and winter terms to allow students to make continuous progression to meet personal or co-op education needs. Levels 1, 2 and 3 run in the summer term.
• Students entering Level 1 of the program in January are expected to proceed into Level 2 of the program in the summer term. Students entering Level 1 of the program in February or May will proceed to Level 2 of the program in September.
• Graduates may be eligible for admission to the following Graduate Certificate programs in the Lawrence Kinlin School of Business: Agri-Business Management, Human Resources Management, International Business Management, Logistics and Supply Chain Management, Marketing Management, Operations Management, Professional Financial Services, or Project Management. Graduate Certificate programs deliver a specialized professional curriculum in two four-month levels.
• This program is eligible for consideration of college to college transfer of credits under the Ontario Provincial ONCAT agreement.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.5 GPA and be academically complete at the commencement of their co-op work term.

This is a two-year Co-operative Education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.

Applicants seeking a non Co-op Endorsed Diploma should apply to the Business - Marketing program, Program Code BMK1.

This two-year diploma program focuses on business fundamentals with strong experiential learning components. Graduate with the operations experience and business acumen to manage and operate a successful golf or recreational club, while also learning about club sports with a focus on golf. 

Develop your passion for golf through visits to various courses, guest speakers and coaches from PGA of Canada, access to our golf simulator and a membership to all City of London golf courses. You’ll also have the opportunity to network with a wide variety of industry professionals within the resort and golf and club industries. Hone your golf, racquet sports and curling games through instruction from PGA of Canada golf pros, and expand your learning through field trips to learn new technologies and teaching methodologies at simulator facilities, various resorts and golf clubs, as well as an optional golf trip to Orlando, Florida

Apply your knowledge in a co-op work experience with professionals within golf course management. You’ll gain further employable skills in food and beverage service and culinary management on-campus through The Chef’s Table restaurant and cafe.

This tailor-made co-operative education program allows applicants the opportunity to explore the numerous career opportunities available in the ever growing golf and club industry. Inspired by the Canadian Society of Club Managers (CSCM), this program fosters the core educational competencies required to excel in a career in club management.  Students will develop expertise in business and financial management, golf club and turf services and food and beverage operations with a hospitality focus. Theoretical studies will be supported by practical exposure in all areas of golf and club facilities. Students will gain an appreciation for proactive customer service and the relation to business development. Upon graduation, students are prepared to get their Certified Club Manager (CCM) designation.

Learning Outcomes
Vocational Program Learning Outcomes:
(Vocational program learning outcomes must be consistent with the requirements of the Credentials Framework for the proposed credential.)

The graduate has reliably demonstrated the ability to:

• Identify the inherent risks associated with operating a healthy and safe golf and recreational club environment;
• Apply contemporary business administration skills to the management of golf and recreational club facilities;
• Contribute to the effective coordination of a golf and recreational club operations;
• Apply the principles of marketing, sales and merchandising as it relates to various business operations within club facilities;
• Contribute to the implementation of on-going strategies for optimal customer service and relations;
• Apply the fundamental principles and techniques necessary for maintenance and sustainability of golf and recreational club facilities;
• Research and plan strategically for the effective operation of golf and recreational club facilities;
• Contribute to strategies for effectively managing the performance and development of staff and volunteers;
• Develop entrepreneurial strategies for the operation and management of golf and club facilities;
• Provide effective Food and Beverage service delivery & management, including customer service and coordination of special events;
• Adapt to various and changing technologies, systems and applications for the golf & club management industry;
• Support the maintenance/care regime needed in order to sustain the turf and garden areas of the golf and/or recreational club facility.

The Music Industry Arts program is a creative and practical environment that allows students to discover and develop the artistic, technical and business skills that will prepare them to compete in today's evolving music and entertainment industry.

The program approach is intensively hands-on, with professional recording, performance and lab facilities exclusively dedicated to student use.  Course content is wide and equally balanced between artist development and technical skills which accentuates experiential learning within the program. Course curricula is wide by design and includes: artist development, music publishing, entertainment law, copyright, sales and promotion, music theory, ear training, music writing and arranging, creative audio production techniques, functions of digital and analog consoles, audio recording/mixing, studio operation, design and management, audio for picture, as well as live audio production.  Computer literacy, audio and editing techniques relevant to the disciplines of music creation and audio post-production are offered through theory and practical applications. Collaborative projects utilizing other media-based programs within the College are done on a regular basis.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Display positive and professional attitude towards the responsibility and respect for the creation of music and sound.
• Meet strict deadlines and enhance creativity through the act of balancing technology and arts.
• Apply market ready skills in: music and sound recording, preproduction, audio production, writing, arranging, editing, mixing, contracting, and delivering, artist discovery, development, direction, marketing, promotion, tour management and live sound production.
• Utilize strong time management, problem solving and organizational skills.
• Stay current with industry practices primarily in the technical and secondarily in non-technical audio industry sectors through the use of creating sound and music.
• Operate audio and video hardware and software through the creation and design of sound and music either with or without moving or still pictures.
• Apply industry level skills in the operation of live sound and music recording.
• Create all documentation necessary in order to develop a music artist.

The Public Safety Fundamentals (PSF) program is a one-year preparatory studies certificate program designed to provide opportunities for students to experience post-secondary public safety studies in a supportive environment. The program provides a pathway for those students interested in pursuing a career in the field of public safety, mature applicants returning to school, and applicants who are seeking further information prior to making a public safety program choice. The PSF program is delivered in two 15 week terms offering combined in-class, blended and online courses, and incorporating experiential learning.

The program is designed to provide students with the opportunity to build a strong knowledge base in fundamental public safety skills relevant to, and in preparation for, their chosen public safety program. Skills in communication, human behaviour, law and ethics, physical fitness, sensitivity training and knowledge of specific public safety disciplines (e.g., Justice, Protection & Policing, Legal) will prepare the student for entry level employment in public safety related fields or for future studies in public safety career programs. This certificate programs focus is to instill an appreciation of the professional roles, responsibilities and academic requirements of public safety disciplines. In the program, students will develop skills and strategies they can use to master the challenges of post-secondary education and those found in the workplace. Students will also participate in self-assessments of aptitudes and skills, labour market assessments, job search techniques and strategies, and the writing of employment search correspondence and resumes. The concept of professional portfolios will be introduced.

In the first level of the program, given the foundational nature of the program, the curriculum will focus on fundamental skills in areas such as strategies for college success, communications, practical math, computer basics, human behaviour and ethics. In the second level of this program, students will be required to select and follow one of the School of Public Safety program streams such that the students second level studies aligns with their School of Public Safety (SoPS) diploma program goal.

The following program streams of study are available:
Justice, Protection and Policing: Designed for students interested in pursuing a justice, protection or policing career program in the School of Public Safety.
Legal: Designed for students interested in pursuing a legal career program in the School of Public Safety.
Fire: Designed for students interested in pursuing a career in fire sciences.
Students interested in pursuing a career in emergency telecommunications may choose either the Legal or Justice, Protection and Policing program stream for Level 2.
Students who successfully complete the program may receive additional consideration when applying for admission to public safety and other career programs.
Important Note: Students need to be aware that the preferred designated preparatory program for the Paramedic Program is the Pre-Health Sciences Pathway to Advanced Diplomas and Degrees program.

Learning Outcomes

• Develop an education and career plan within the range of field of public safety professions, including the preparation of resumé and cover letter;
• Identify major theoretical models associated with the study of human behaviour to explain their potential impact on public safety;
• Evaluate various aspects of the changing society and the impact of these changes on personal and social responsibility for citizens and public safety workers;
• Select and use relevant and appropriate terminology when communicating with other public safety providers;
• Apply concepts from one of the following areas of scientific study in order to demonstrate relevance to a field of public safety: chemistry, anatomy, biology, ecology, climatology, computer science;
• Identify current policies, procedures and legislation in Canada's legal system as pertains to the field of Canadian Public Safety;
• Compare and contrast the professional roles of a specific public safety stream.

The Fire Inspection and Fire Safety Education program is an Ontario College Advanced Diploma that prepares graduates to enter the fire service in the field of fire prevention.

The program provides a foundation in fire science and fire mathematics. It also provides comprehensive coverage of relevant codes and legislation (e.g., Ontario Fire Code and the Fire Protection and Prevention Act, the Ontario Building Code and the Building Code Act).

The core vocational curriculum is aligned with several professional credentials offered by the National Fire Protection Association (NFPA): Fire Inspector I and II, Fire and Life Safety Educator I and II, and Public Information Officer. Students will also graduate with the communication skills and interpersonal skills they need to function as leaders in the fire service and in the community.  

Learning Outcomes:

• Conduct field inspections of new or existing single- and multi-use structures to determine code compliance and to evaluate fire protection systems and equipment (e.g., occupancy classification and occupant loads; hazardous conditions involving equipment, processes and operations; emergency planning and preparedness procedures; storage, handling and use of hazardous materials, and flammable and combustible liquids and gases; egress and emergency access; fire flows and fire growth potential).
• Prepare clear and concise field inspection reports and plan review reports based on applicable codes, standards, policies and procedures of the jurisdiction.
• Process permit applications and plan review applications in accordance with applicable laws, standards, policies and procedures of the jurisdiction.
• Investigate and resolve common and complex complaints, recording the complaint information and ensuring the investigation process is initiated and the complaint resolved in accordance with applications codes and standards and the policies and procedures of the jurisdiction.
• Identify the applicable code or standard in response to a fire protection, fire prevention or life safety issue, including those identified in plan review, and recommend modifications to address the problem, need or deficiency in an inspection report or inspection order.
• Participate in legal proceedings, in consultation with legal counsel, regarding the findings of a field inspection, plan review or complaint.
• Review building plans for compliance with applicable codes and standards for fire and life safety (e.g., occupancy classification, occupant load, construction type, construction features, fire protection systems), and verify newly constructed buildings against an approved set of plans and building features
• Recommend policies and procedures for inspection and plan review to ensure inspections and plan review are conducted in accordance with the policies of the jurisdiction and due process of the law is followed.
• Coordinate fire and life safety educational activities by establishing priorities, preparing budgets, scheduling activities, communicating with stakeholders, and documenting activities.
• Develop public policy recommendations for management to address a specific fire or injury issue.
• Identify and collaborate with partners and community resources, services and organizations to meet community fire and life safety needs and address current issues, submitting requests for resources were required.
• Design, implement, evaluate and revise a fire and life safety education program that is based on a comprehensive educational strategy, target audience needs, and program goals.
• Conduct performance evaluations for fire and life safety subordinates using written performance criteria and following organizational policies.
• Coordinate media relations (e.g., media interviews, media areas, news releases, media advisories, news conferences) using appropriate communication strategies and technologies.
• Coordinate communications to internal audiences and external community organizations.
• Examine documentation and evidence to determine the cause of a fire and to assess the progression, extinguishment and containment of the fire.
• Prepare a written report to reflect the findings of a fire investigation, present findings verbally to an intended audience, and testify during legal proceedings.

This is a highly specialized, advanced program in the theory and practice of all phases of producing creative sound for film, television, gaming, web animations, live audio, video and all new media forms.  Concept building is emphasized through various means: audio production and surround sound design and mixing, field recording, ADR, Foley, live sound and game sound techniques. Students are engaged in individual and collaborative projects involving practical and process oriented instruction, working with other graduate certificate programs and departments within the College, as well as independent lab time.

Industry linkages and competitive portfolios are built based on high level team building skills and intensive problem solving. This specialization prepares students well for career opportunities within the audio production and post-production industry.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Practice leadership in all areas of pre-production, production, and post-production in the audio industry.
• Initiate and maintain professional working relationships with clients and related program professionals within the College and/or community.
• Develop and generalize industry-specific advanced technical and problem-solving skills.
• Plan audio sound design through project management, scope of project and vision for pre-production, production and post-production.
• Manage multiple audio and video projects of various types simultaneously while assuming different roles.
• Produce market-ready materials with focus on audio for picture, live production and broadcast including mixing, editing, capture, script-writing, casting and budgeting.
• Create a business plan for entrepreneurial, freelance and corporate work in the fast-paced audio-post production field.

Business - Insurance is a two-year Ontario College Diploma program. This program is designed to prepare students for positions in the property and casualty insurance industry. Students will study forms of general insurance, underwriting, claims investigation, risk analysis and contracts.  Students have the opportunity to complete nine of ten credits toward their Chartered Insurance Professional (CIP) designation issued by the Insurance Institute of Canada.  Graduates work in high-demand areas of insurance such as underwriting, claims adjusting, brokerage or agency services and risk management.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Recognize the economic and social importance of insurance.
• Demonstrate an understanding of the organization and structure of both the General and Life Insurance Companies.
• Analyze the coverage provided by the various policies currently available through insurance companies.
• Follow the proper principles and procedures used in adjusting losses and settling claims and to complete and explain the necessity of the documentation used.
• Recognize and evaluate the various factors affecting the acceptance and underwriting of any insurance risk.
• Enter and retrieve client information utilizing computer and various word processing and spread sheet packaged programs.
• Understand the underlying role of accounting as an information system for planning and controlling business operations.
• Develop an awareness of human relations in the work place and apply effective interpersonal skills.
• Understand basic economic principles and how they relate to business.
• Demonstrate an understanding of the legal system and legislation affecting business in general and the insurance industry specifically.
• Understand and apply the marketing techniques used by insurance companies, brokers and agents.
• Demonstrate effective oral and written communication skills.
• Appreciate the social, political and cultural aspects of our society.
• Appreciate the importance of business and corporate responsibility