Graduate Certificate in Automotive Service Management

at Fanshawe College - London Campus Canada

Business - Insurance (Co-op) is a two-year Ontario College Diploma program with a co-operative education component. This program is designed to prepare students for positions in the property and casualty insurance industry. Students will study forms of general insurance, underwriting, claims investigation, risk analysis and contracts. Students have the opportunity to complete nine of ten credits toward their Chartered Insurance Professional (CIP) designation issued by the Insurance Institute of Canada.  Graduates work in high-demand areas of insurance such as underwriting, claims adjusting, brokerage or agency services and risk management.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.5 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year co-operative education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.
Applicants seeking a non Co-op Endorsed Diploma should apply to the Business - Insurance program, Program Code BIN3.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Recognize the economic and social importance of insurance.
• Demonstrate an understanding of the organization and structure of both the General and Life Insurance Companies.
• Analyze the coverage provided by the various policies currently available through insurance companies.
• Follow the proper principles and procedures used in adjusting losses and settling claims and to complete and explain the necessity of the documentation used.
• Recognize and evaluate the various factors affecting the acceptance and underwriting of any insurance risk.
• Enter and retrieve client information utilizing computer and various word processing and spread sheet packaged programs.
• Understand the underlying role of accounting as an information system for planning and controlling business operations.
• Develop an awareness of human relations in the work place and apply effective interpersonal skills.
• Understand basic economic principles and how they relate to business.
• Demonstrate an understanding of the legal system and legislation affecting business in general and the insurance industry specifically.
• Understand and apply the marketing techniques used by insurance companies, brokers and agents.
• Demonstrate effective oral and written communication skills.
• Appreciate the social, political and cultural aspects of our society.
• Appreciate the importance of business and corporate responsibility.

Research and Evaluation (Co-Op) is an Ontario College Graduate Certificate program that supports students and professionals in developing sought-after research and program evaluation skills. Program evaluation in Canada is an expanding industry in terms of both its general use and the diversity of contexts in which it is applied. Students learn diverse social science research methods and apply them with the aim of program evaluation and optimization. Students also have the option to complete a co-operative work experience that will enhance the applicability of their skills to the workplace.

Co-operative Education
This one-year program has one co-op work term.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Certificate.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Use current information technology tools to retrieve, organize, process, and communicate both qualitative and quantitative evaluation and research data
• Translate research and program evaluation goals into appropriate evaluation designs and methods
• Construct actionable recommendations for stakeholders based on accurate analysis of the information
• Design clear, persuasive and accurate documentation to collect, support and present data for program evaluation and research projects
• Meet the objectives of organizations and clients through applying appropriate program evaluation and research methods, and through accurately analyzing research and evaluation findings
• Apply appropriate statistical techniques to generate high-quality information and analysis
• Complete all work in accordance with ethical, legislative and professional requirements and standards
• Contribute to the management of a project, ensuring that it meets all necessary goals and parameters (e.g. scope, design/features, timelines, etc.)
• Effectively communicate specialized information to diverse audiences with varying degrees of technical knowledge
• Accurately and persuasively report on the progress and results of program evaluation and research projects to relevant stakeholders
• Increase organizational efficacy by capturing, interpreting and applying organizational information using knowledge management techniques

The Paralegal program is designed to provide students with the specialized knowledge and skills required to work as licensed Paralegals in Ontario. It is designed for those seeking licensing in accordance with the Law Society Act and under the Law Society of Ontario to become a practicing paralegal and for those who wish to upgrade their skills and broaden their areas of knowledge and expertise in authorized areas of practice.

Provincial legislation requires Paralegals to be licensed to practice in the areas of Small Claims Court, Provincial Offences, Summary Conviction Offences and Administrative Tribunals in Ontario. This program has been accredited by the LSUC and designed in accordance with LSUC curriculum requirements and core competencies and provides training in those areas in which a Licensed Paralegal may legally practice.

There is an extensive field training component of 120 hours to provide students the opportunity to gain practical hands-on experience in a legal environment.

Learning Outcomes 
The graduate has reliably demonstrated the ability to:

• Analyze and synthesize the fundamental elements of Canadian and Provincial governments, legal systems, and court structures, including principles and laws related to permitted areas of practice and rules for procedure and evidence in each court or tribunal.
• Articulate and adhere to the general principles of law, legal ethics and business practices, specifically related to paralegal rules of practice.
• Utilize the applicable structure, process, and jurisdictional authority of courts and administrative tribunals to successfully resolve disputes and appeals within the permitted scope of paralegal practice in the legal system.
• Develop and assess strategies which adhere to established principles of ethics and codes of conduct, and enhancement of professional competence.
• Select, evaluate, and compose effective advocacy techniques, including oral and written legal presentations, using accurate legal terminology.
• Employ effective human relations, interpersonal, and intervention strategies in alternate dispute resolution to assist in resolving conflicts.
• Select appropriate and use diverse legal research tools to research, interpret, analyze, synthesize, and update cases, legislation, and legal literature, and write persuasive, accurate, legal documentation and memoranda using appropriate legal citation.
• Apply legal research findings, the legal problem solving method, and ethical and practice guidelines to analyze case studies and client scenarios.
• Develop an effective case management strategy for court, administrative tribunals, or other representation and execute it efficiently.
• Analyze and evaluate the limitations on representation for paralegals and conduct all work within areas of permitted practice.
• Utilize information technology resources and current industry computer software.
• Manage a paralegal practice and operate a small business, including client service, communication, and accounting principles, in compliance with the Paralegal Rules of Conduct, the ethical and professional responsibilities of Paralegals, and the principles of effective business management.

Business - Finance (Co-op) is a two-year Ontario College Diploma program. This program is designed to develop the skills needed to work in the growing personal financial services sector, from customer service to wealth management and financial planning. Students will learn to work with clients, evaluating their needs and offer advice on personal financial management, tax and retirement planning, insurance, investments, and estate planning, as well as customer relations and providing product to clients. Qualified graduates will have completed all the educational requirements leading to the CFP® (Certified Financial Planner®) designation awarded by the Financial Planning Standards Council www.fpsc.ca. and the Registered Retirement Consultant® RRC® designation awarded by CIFP.

Students are also prepared to write the Canadian Securities Course® and Life Licensing Qualification Program examinations as prerequisites to securities and life insurance licensing. Students will also have completed the Mutual Funds Licensing course.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.5 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year co-operative education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op
Applicants seeking a non Co-op Endorsed Diploma should apply to the Business - Finance program, Program Code BFN4.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Process and maintain financial records in compliance with relevant policies, procedures and regulations for individuals and/or organizations.
• Prepare and present financial information in compliance with relevant legislation and regulations for individuals and/or organizations.
• Generate financial reports for individuals and/or organizations by applying financial mathematics and statistics.
• Contribute to the development and the implementation of a financial plan to meet individuals' and/or organizations' needs and objectives.
• Contribute to the development and the implementation of marketing strategies to promote financial products and services and to enhance customer service.
• Develop and implement strategies to establish and maintain professional networking and business relationships in the finance sector.
• Analyze, within a Canadian context, the impact of economic variables, legislation, ethics, technology and the environment on individuals' and/or organizations' operations.
• Develop and implement ongoing strategies for personal and professional development, highlighting ethics, values and standards in the finance sector.

This program blends theory with hands-on application of theoretical principles delivered through course work and field practicum.  Students in this program will develop their knowledge and professional skills in areas such as child development and best practices in early childhood; the early childhood educator's role and responsibilities; the importance of play in children's learning; family involvement and curriculum design and implementation.

When the student graduates they will have the knowledge and necessary skills to work with children, families and community in the context of early learning and development programs for children from birth to age twelve. The student will be prepared to work in a variety of settings, including child care centres, early learning and family centres, Best Start programs, before and after school programs and with school boards.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Create learning contexts to enable, build and maintain caring, responsive relationships in partnerships with children, families and communities that value and respect social, cultural and linguistic diversity including Indigenous peoples’ worldviews and Francophone identity;
• Co-create, facilitate and reflect upon inquiry and play-based early years and child care programs and pedagogical approaches to support children’s learning, holistic development and well-being following children’s capabilities, interests, ideas and experiences;
• Co-design and maintain inclusive early learning environments to value and support equitable, accessible and meaningful learning opportunities for all children, their families and communities in a range of early years and child care settings;
• Collaborate with children, families, colleagues, agencies and community partners to create, maintain, evaluate and promote safe and healthy early learning environments to support independence, reasonable risk-taking and healthy development and well-being;
• Use observation strategies to identify children’s strengths and challenges and to ascertain when children and families might benefit from additional support or community resources;
• Use professional communication in interactions with children, families, colleagues, employers, the regulatory body, government authorities and children’s service agencies to meet legal and ethical standards of the early years sector;
• Act in accordance with relevant legislation, regulations, College of Early Childhood Educators Code of Ethics and Standards of Practice, agency policies and procedures and principles of evidence-informed practice and reflect upon their impact on one’s own role in early years and child care settings;
• Identify, report and document when a child is in a situation of perceived risk for, or actual neglect or abuse, in accordance with legislation, the College of Early Childhood Educators Code of Ethics and Standards of Practice, policies and procedures;
• Create and engage in partnerships with families, communities, colleagues, interdisciplinary professionals, authorities and child service agencies to advocate for quality early years and child care programs and services;
• Engage in reflective practice and continuous professional learning in accordance with principles of lifelong learning, evidence-informed practices in the early years sector and requirements of the College of Early Childhood Educators.

The Honours Bachelor of Commerce (Accounting) program is a four-year, honours level degree with a mandatory co-op work term between Levels 7 and 8. Students will study many aspects of accounting including financial accounting, cost accounting, management accounting, business finance, auditing and taxation in addition to a variety of general business management concepts including business strategy, marketing and human resources. The program will satisfy the degree requirements for all accounting professional bodies and will be closely aligned with the requirements for the Chartered Professional Accountants of Ontario (CPA). Students will be required to write certification exams for the professional bodies after graduation and fulfill experience requirements as part of the certification process for any professional body.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Use the interdependence of various functional areas of business (i.e. financial, marketing, operations, human resources) to achieve organizational success in domestic and international environments.
• Develop strategies that will achieve organizational goals through integration of business methodologies that assess costs, benefits, risks, and opportunities, and that utilize current and emerging technology and trends.
• Enhance business opportunities by incorporating external variables into various business decision models.
• Assess the unique business needs of organizations of various sizes, public sector, private sector, and not-for-profit firms.
• Evaluate professional, ethical, and legal codes of conduct.
• Research, analyze, and critically evaluate qualitative and quantitative data from a variety of sources to support effective business decisions and encourage innovation through problem-solving, critical thinking, logic and reasoning.
• Communicate information, arguments, and analysis accurately and reliably for the message, audience, and purpose.
• Perform effectively and efficiently within groups or teams, demonstrating leadership, team-building, and influencing skills.
• Design personal learning plans and integrate learning strategies into current and future development goals.
• Assess resource allocation decisions that influence sustainability practices and drive economic, social, cultural, and environmental stewardship.
• Analyze domestic and international business opportunities within an international context.
• Plan, implement, and evaluate projects and programs, using project planning principles and tools.
• Apply management-level decision-making and strategic planning skills.
• Develop a business plan based on sound research that integrates business principles and best practices.
• Prepare, analyze and interpret financial statements and reports for both private and public corporations.
• Prepare, analyze and interpret individual and corporate tax returns.
• Apply and demonstrate computer skills and knowledge of information systems to support the accounting, auditing and taxation functions including maintaining accounting records, preparing financial statements, preparing reports and tax returns.
• Advise on basic personal and corporate tax issues using the principles of Canadian tax law.
• Design and evaluate an organization's internal control and accounting information system, taking risk management (including risk of fraud and illegal acts) into account.
• Plan and perform an audit of financial statements in accordance with generally accepted auditing standards.

Fanshawe College’s Public Relations - Corporate Communications program is designed to prepare college and university graduates to enter the exciting and challenging world of communications. Students will hone their writing and presentation skills, learn the latest digital communication and web design techniques, and analyze public relations and ethics challenges.

A second-term field placement allows students to put these new skills to work. Students will make business contacts through professional associations and complete course work with a community focus. The curriculum is current, community-minded, and developed by professional communicators. 

Developing superior writing skills, combined with an emphasis on teamwork, graphic design skills, and technological savvy gives graduates of this program a competitive edge. This program is best suited to individuals with already above-average writing skills, an outgoing personality and an ability to see solutions when others are focusing on problems. If you’re ready for the challenge, a world of career possibilities is waiting.

This two-year diploma program focuses on business fundamentals with strong experiential learning components. Graduate with the operations experience and business acumen to manage and operate a successful golf or recreational club, while also learning about club sports with a focus on golf. 

Develop your passion for golf through visits to various courses, guest speakers and coaches from PGA of Canada, access to our golf simulator and a membership to all City of London golf courses. You’ll also have the opportunity to network with a wide variety of industry professionals within the resort and golf and club industries. Hone your golf, racquet sports and curling games through instruction from PGA of Canada golf pros, and expand your learning through field trips to learn new technologies and teaching methodologies at simulator facilities, various resorts and golf clubs, as well as an optional golf trip to Orlando, Florida

Apply your knowledge in a co-op work experience with professionals within golf course management. You’ll gain further employable skills in food and beverage service and culinary management on-campus through The Chef’s Table restaurant and cafe.

This tailor-made co-operative education program allows applicants the opportunity to explore the numerous career opportunities available in the ever growing golf and club industry. Inspired by the Canadian Society of Club Managers (CSCM), this program fosters the core educational competencies required to excel in a career in club management.  Students will develop expertise in business and financial management, golf club and turf services and food and beverage operations with a hospitality focus. Theoretical studies will be supported by practical exposure in all areas of golf and club facilities. Students will gain an appreciation for proactive customer service and the relation to business development. Upon graduation, students are prepared to get their Certified Club Manager (CCM) designation.

Learning Outcomes
Vocational Program Learning Outcomes:
(Vocational program learning outcomes must be consistent with the requirements of the Credentials Framework for the proposed credential.)

The graduate has reliably demonstrated the ability to:

• Identify the inherent risks associated with operating a healthy and safe golf and recreational club environment;
• Apply contemporary business administration skills to the management of golf and recreational club facilities;
• Contribute to the effective coordination of a golf and recreational club operations;
• Apply the principles of marketing, sales and merchandising as it relates to various business operations within club facilities;
• Contribute to the implementation of on-going strategies for optimal customer service and relations;
• Apply the fundamental principles and techniques necessary for maintenance and sustainability of golf and recreational club facilities;
• Research and plan strategically for the effective operation of golf and recreational club facilities;
• Contribute to strategies for effectively managing the performance and development of staff and volunteers;
• Develop entrepreneurial strategies for the operation and management of golf and club facilities;
• Provide effective Food and Beverage service delivery & management, including customer service and coordination of special events;
• Adapt to various and changing technologies, systems and applications for the golf & club management industry;
• Support the maintenance/care regime needed in order to sustain the turf and garden areas of the golf and/or recreational club facility.

The Fitness and Health Promotion program prepares graduates to perform the roles and responsibilities of a fitness consultant and personal trainer. Fanshawe College’s Fitness and Health Promotion Faculty team consists of highly educated industry specialists, with both knowledge and experience in exercise program design, exercise prescription, fitness and health assessment, behaviour change, fitness marketing and sales, business ownership, sports and universal nutrition, as well as individual and population-based health promotion.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Conduct assessments of fitness, well-being, and lifestyle for clients and effectively communicate assessment results.
• Prescribe appropriate physical activity, fitness, active living, and lifestyle programs to enhance health, fitness, and well-being of clients.
• Utilize appropriate interviewing and counselling skills to promote or enhance health, fitness, active living, and well-being of clients.
• Collaborate with individuals in the selection and adoption of strategies that will enable them to take control of and improve their health, fitness, and wellbeing.
• Develop, implement, and evaluate activities, programs, and events which respond to identified needs and interests of clients* and maximize the benefits of health, fitness, and well-being.
• Train individuals and instruct groups in exercise and physical activities.
• Contribute to community health promotion strategies.
• Assist in the development of business plans for health and fitness programs, activities, and facilities.
• Implement strategies and plans for ongoing personal and professional growth and development.
• Develop and implement risk management strategies for health and fitness programs, activities, and facilities.
• Interact effectively with clients, staff, and volunteers in health and fitness programs, activities, and facilities.

Personal Support Worker is a two level program leading to an Ontario College Certificate.  Graduates, as entry-level unregulated workers, have the knowledge, skills, and attitudes necessary to provide personal care and home management services to clients in both community and institutional settings.

Personal Support Workers work with clients who are stable and who have clearly identified needs that are not expected to change significantly. They work under the supervision of care/service teams (which include nurses and other regulated or non-regulated care providers) as well as under the direction of the client.

Learning Outcomes:
The graduate has reliably demonstrated the ability to

• Work within the personal support worker role in community, retirement homes, long-term care homes and/or hospital care settings* in accordance with all applicable legislation and employer's job description, policies, procedures and guidelines.
• Act responsibly and be accountable for own actions while recognizing the boundaries of knowledge and skills within the personal support worker role that require collaboration with the clients, families, supervisors and/or other members of the interprofessional care/service team*.
• Participate as a member of the interprofessional care/service team* and maintain collaborative working relationships in the provision of supportive care* in community, retirement homes, long-term care homes and/or hospital care settings*.
• Provide client-centred* and client-directed* care that is based on ethical* principles, sensitive to diverse client and family values, beliefs and needs, and which follows the direction of the plan of care/service plan*.
• Establish and maintain helping relationships* with clients and their families reflecting open communication, professional* boundaries, employer's policies and adhering to confidentiality and privacy legislation.
• Identify relevant client information using basic assessment and communication skills and report and document findings in accordance with the requirements of employer policies and procedures and all applicable legislation.
• Promote and maintain a safe and comfortable environment for clients, their families, self and others including the implementation of infection prevention and control measures and emergency first aid procedures that are in keeping with the plan of care/service plan*, employer policies and procedures, and all applicable legislation.
• Assist clients across the lifespan with routine activities of daily living* by applying basic knowledge of growth and development, common alterations in functioning, disease prevention, health promotion and maintenance, rehabilitation and restorative care*.
• Assist clients with medication* in keeping with the direction of the plan of care/service plan* and under the direction and monitoring of a regulated health professional* or most accountable person* and in accordance with all applicable legislation and employer's policies.
• Assist with household management tasks* and instrumental activities of daily living* in accordance with the plan of care/service plan* and considering the preferences, comfort and safety of clients, families and significant others.
• Assist clients who are caring for dependent individuals* considering client and family choices, professional* boundaries and the direction of the plan of care/service plan*.
• Identify and report situations of neglect, and potential, alleged or witnessed/actual incidents of abuse, and respond in accordance with all applicable legislation and employer's policies and procedures.
• Assist in the provision of culturally relevant* palliative and end-oflife care* to clients experiencing life threatening illness and to their families and significant others, from diagnosis through death and bereavement, and in accordance with clients' choices and the plan of care/service plan*.
• Use identified approaches and best practices to support positive and safe behaviour in clients experiencing cognitive impairment, mental health challenges and/or responsive behaviours*.