Graduate Certificate in Advanced Communication for Professionals

at Fanshawe College - London Campus Canada

Professional Financial Services is a one-year Ontario College Graduate Certificate program, completed in two four-month levels. The program is designed to leverage a university or college credential in any discipline by providing a fast track to a career as a Professional Financial Planner. An intensive curriculum prepares graduates to provide clients with professional advice to build wealth and ensure financial security through setting goals, managing finances, minimizing tax, managing life's risks, and building investment portfolios, as well as customer relations and providing product to clients. The curriculum prepares students to pursue the Certified Financial Planner® CFP®, with the CFP designation awarded by the Financial Planning Standards Council www.fpsc.ca.  Graduates complete the Registered Retirement Consultant curriculum and may challenge the RRC® designation assessment.     Students are prepared to write the Canadian Securities Course® CSC® and Life Licensing Qualification Program exams. Upon successful completion of the program and external examinations, graduates are well equipped with skills and credentials to enter a wide variety of careers in banking, investment, insurance, credit and financial planning.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Analyse client information to formulate financial planning strategies.
• Create a comprehensive financial plan.
• Analyse customer credit capacity and select loan instruments to meet customer needs.
• Evaluate Canadian statute law as it applies to the formulation of financial planning strategy.
• Analyse compliance cases to reconcile planner advice and conduct, against accepted industryconduct and practice standardsthat reflect the industry code of ethics.
• Plan tax minimization strategies for clients.
• Evaluate client risk tolerance, net worth and wealth creation potential to select appropriate investments most likely to achieve client goals and objectives.
• Analyse client or business risk manageemnt needs and recommend appropriate insurance product strategies.
• Evaluate client estate and personal care needs in order to recommend strategies to ensure efficient estate distribution and continuity of personal care.
• Develop a financial services business plan to build long term relationships, maintain efficient client communication and ensure accurate client records management.
• Evaluate the Canadian financial services industry, capital markets efficiency, regulatory issues and global integration.
• Evaluate financial products and recommend asset allocation strategies in a constantly changing economic and political environment

Business - Insurance is a two-year Ontario College Diploma program. This program is designed to prepare students for positions in the property and casualty insurance industry. Students will study forms of general insurance, underwriting, claims investigation, risk analysis and contracts.  Students have the opportunity to complete nine of ten credits toward their Chartered Insurance Professional (CIP) designation issued by the Insurance Institute of Canada.  Graduates work in high-demand areas of insurance such as underwriting, claims adjusting, brokerage or agency services and risk management.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Recognize the economic and social importance of insurance.
• Demonstrate an understanding of the organization and structure of both the General and Life Insurance Companies.
• Analyze the coverage provided by the various policies currently available through insurance companies.
• Follow the proper principles and procedures used in adjusting losses and settling claims and to complete and explain the necessity of the documentation used.
• Recognize and evaluate the various factors affecting the acceptance and underwriting of any insurance risk.
• Enter and retrieve client information utilizing computer and various word processing and spread sheet packaged programs.
• Understand the underlying role of accounting as an information system for planning and controlling business operations.
• Develop an awareness of human relations in the work place and apply effective interpersonal skills.
• Understand basic economic principles and how they relate to business.
• Demonstrate an understanding of the legal system and legislation affecting business in general and the insurance industry specifically.
• Understand and apply the marketing techniques used by insurance companies, brokers and agents.
• Demonstrate effective oral and written communication skills.
• Appreciate the social, political and cultural aspects of our society.
• Appreciate the importance of business and corporate responsibility

This Graduate Certificate program will prepare students for supervisory and managerial positions in the broad transportation industry, with a particular focus on automotive service and repair. The program includes business curriculum including leadership and management, human resources, operations management, accounting, and business communications, and curriculum addressing multiple aspects of the transportation industry including automotive, truck and coach, paint and body, and agriculture operations. This unique combination of business and automotive courses will prepare graduates for a variety of positions within the transportation industry such as service consultant, parts advisor, warranty administrator, and customer relations.

This program will provide the student a better understanding of the use of Information Technology as it relates specifically to the Healthcare Information Technology domain. Global advancements in the use of technology in digital health, automated voice transcription, digital imaging concepts, electronic health records, continuum of care, healthcare workflow, HIPPA/PIPEDA/Security, billing, and similar technologies.

Learning Outcomes

• The graduate has reliably demonstrated the ability to
• Assess organizational requirements for health information system technologies (HIST) and evaluate the impact of HIST on business/clinical processes, and on health services delivery to inform change in necessary.
• Develop, implement, and evaluate health information management practices, policies and processes to support client care, organizational goals, operations, and regulatory compliance.
• Synthesize relevant local, national and global health care and health information management issues, trends, technologies and standards to support health information systems and processes.
• Ensure compliance with the legal health obligations, as well as with the professional, ethical and organizational standards that ensure privacy, security and confidentiality in the access, retention, storage and disposal of personal health information.
• Ensure the completeness, accuracy, consistency, timeliness and integrity of health information throughout the management of its lifecycle.
• Work professionally, ethically and collaboratively with stakeholders and as a member of an interdisciplinary health care team, to enhance the collection, distribution, use, security and awareness of quality health information and its impact on client care.

The Plumbing Techniques program is an Ontario College Certificate program designed to prepare graduates for entrance into a plumbing career through the understanding of theoretical and practical aspects of the plumbing trade and the associated tools and materials. Students will participate in the practical application of fundamental plumbing activities in labs on site at the College in addition to the theory learned in a face-to-face web-enhanced environment. This is an entry level credential and students are not required or qualified to become members of a professional or regulatory body upon completion.

Learning Outcomes:-

• Work according to contractual obligations; the project manual; applicable laws, standards, bylaws, and codes.
• Execute plumbing projects effectively and accurately by interpreting graphics, drawings and written documentation.
• Work responsibly and effectively with others and in accordance with appropriate practices, procedures and in compliance with health and safety legislation.
• Use tools and equipment for basic installation manufacture, and repair of components to required specifications.
• Contribute to the organizing and planning of plumbing installation projects.
• Solve routine plumbing issues using a variety of problem solving approaches.

Business analysts drive change within organizations; they maintain a vibrant and dynamic skill set in today's fast paced world. This one-year (3 semesters) graduate certificate is designed for university and college graduates looking for a career as a business analyst within large organizations and is closely aligned with the role of a project manager.  Learning within the program is focused on the gathering, comprehension and management of project requirements to meet the strategic, tactical and financial goals of an organization.  A mandatory co-op term in semester 3 offers students the opportunity to apply their skills as a business analyst within a variety of organizations.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Develop new or improved innovative business processes from gap analysis through process design in support of a company's strategic objectives in a socially responsible manner;
• Develop and document business processes and business models according to established timelines and project goals in order to successfully execute the project;
• Plan, manage, and facilitate requirements gathering activities to define, manage, and implement the product or process;
• Develop strategies to bridge gaps between requirements and existing systems in accordance with standard business practices;
• Accurately communicate technical and business information to all stakeholders to ensure clear understanding of system requirements;
• Collaborate and network with stakeholders in an ethical manner to evaluate and align business processes and business models with the strategic objectives of the organization Curriculum.

The Honours Bachelor of Commerce (Digital Marketing) program is a four-year, honours level degree with a mandatory co-op work term between Levels 7 and 8.  Students will study core fundamentals of business including business strategy, management, human resources, accounting and leadership in addition to the specialized digital marketing courses, including brand management and media integration, analytics, strategic website management and search engine marketing. Students will be well prepared to write certification exams within the digital marketing field upon graduation.

This two-year professional program is designed to provide students with an extensive practical understanding and knowledge of business operations and processes. The emphasis is on interpersonal, communication, organizational, technical, and problem-solving skills applied to enhance the effective operation of the workplace.

Expert training in software applications, technical support, and training skills will be combined with analytical and multitasking strategies to facilitate scheduling, decision making, coordination and task completion. Utilizing these skills, students will be capable of overseeing projects and budgets; supervising and training others; organizing meetings, conferences and travel arrangements; managing a personal computer; and researching, developing, and presenting accurate business correspondence and reports.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
• Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
• Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
• Operate and provide support related to the use, maintenance and procurement of office equipment and technologies.
• Evaluate, establish and administer a variety of records management systems* to ensure confidential, secure, accessible and organized electronic and paper records*.
• Produce financial documents and reports by identifying and compiling relevant information and using accounting software.
• Prepare and produce a variety of business documents using available technologies and applying industry standards.
• Use interpersonal, leadership and client service skills to respond to diversity and to support the vision and mission of the organization.
• Research, analyze and summarize information on resources and services and prepare summary reports with recommendations.
• Select and use information technologies to support communication with internal and external stakeholders and to promote the organization.
• Organize and coordinate meetings, conferences, special events and make travel arrangements, including the preparation of related documentation.
• Support the implementation of projects by applying basic principles of project management.

The Broadcasting - Radio and Media Production program is a highly concentrated hands-on approach to training students for careers in radio broadcasting and emerging broadcast media.  Students operate four broadcast properties in Fanshawe College's School of Contemporary Media building, which is equipped with the latest in broadcast technology.  CIXX-FM (106.9) is Canada's first licensed instructional radio station at full power FM utilizing the latest digital control rooms and production equipment. Areas of study include: On-Air Performance, Creative Writing, Audio and Commercial Production, Sales/Marketing/Promotions, Music and Programming and Web and Social Media content development.  Listen live to students perform on 106.9 CIXX-FM, The X at www.1069thex.com, The Falcon at www.thefalcon.ca, CFRL Radio at www.cfrlradio.ca, and Stellar Radio, live video and audio at livestream.com/stellar_radio.  Broadcasting - Radio and Media Production students learn in a live on-air environment while performing on-air and various job functions identical to those in the Broadcast industry.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Create radio productions and audio content, in studio and on location, using relevant broadcasting equipment and related industry technologies.
• Deliver, support and promote radio broadcast content via multiple platforms using a variety of media.
• Participate in the planning and preparation of programming content for a variety of radio formats.
• Monitor and evaluate the quality of radio broadcasts using appropriate relevant resources, tools and equipment which meet current industry standards.
• Assist in promoting the a station’s brand and generating revenues through a variety of marketing and advertising sales activities.
• Plan and prepare interviews, scripts and reporting content for use in radio broadcasts.
• Use business skills and accepted industry practices in the completion of tasks and projects.
• Keep current with the needs of the broadcast industry using strategies that enhance work performance and guide professional development.
• Perform all work in compliance with relevant statutes, regulations, legislation, industry standards and company policies.
• Present live programming on air to relay various types of information and stories in different formats.

International Business Management is a one-year Ontario College Graduate Certificate program, completed in two four-month levels (laptop required). Students will develop the skills to effectively investigate, analyze, manage and direct most aspects of international trade. Students work with real businesses, helping small and medium exporters capitalize on global opportunities, as preparation for various careers in the ever-expanding global economy. Professors have relevant and practical expertise in international trade, investment, marketing, finance and business management. Graduates will receive an Ontario College Graduate Certificate in International Business Management and, upon meeting Forum for International Trade Training (FITT) criteria on two major projects sent for external grading and transfer of credits to FITT, a Diploma in International Trade from FITT will be issued. Graduates who complete the required work experience in international business and meet other FITT criteria can subsequently apply to receive the Certified International Trade Professional designation (CITP).

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Conduct an environmental scan to evaluate the impact of world issues on an organization's international business opportunities.
• Conduct, evaluate and present market research to support an organization's international business decision-making.
• Manage the preparation of documents and the application of procedures to support the movement of products and services in the organization's global supply chain.
• Evaluate the impact of statutory and regulatory compliance on an organization's integrative trade initiatives.
• Develop and implement strategies to negotiate effectively within various cultural environments and to address the impact of cultural differences on an organization's integrative trade initiatives.
• Develop and present an international marketing plan, and evaluate sales strategies that support an organization's integrative trade initiatives.
• Identify and interpret relevant international financial documents, and evaluate financial strategies that support an organization's integrative trade initiatives.
• Analyze the impact of an organization's integrative trade initiatives on its human resources management strategies, policies, and practices.
• Develop and present an international business plan.
• Manage the implementation and evaluation of team projects by applying project management principles
• Recommend strategies to support principles of corporate sustainability, corporate social responsibility and ethics associated with an organization's integrative trade* initiatives and evaluate their effectiveness.
• Select and apply current technologies to support an organization's integrative trade* initiatives.