Graduate Certificate in Advanced Communication for Professionals

at Fanshawe College - London Campus Canada

Business - Insurance (Co-op) is a two-year Ontario College Diploma program with a co-operative education component. This program is designed to prepare students for positions in the property and casualty insurance industry. Students will study forms of general insurance, underwriting, claims investigation, risk analysis and contracts. Students have the opportunity to complete nine of ten credits toward their Chartered Insurance Professional (CIP) designation issued by the Insurance Institute of Canada.  Graduates work in high-demand areas of insurance such as underwriting, claims adjusting, brokerage or agency services and risk management.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.5 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year co-operative education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.
Applicants seeking a non Co-op Endorsed Diploma should apply to the Business - Insurance program, Program Code BIN3.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Recognize the economic and social importance of insurance.
• Demonstrate an understanding of the organization and structure of both the General and Life Insurance Companies.
• Analyze the coverage provided by the various policies currently available through insurance companies.
• Follow the proper principles and procedures used in adjusting losses and settling claims and to complete and explain the necessity of the documentation used.
• Recognize and evaluate the various factors affecting the acceptance and underwriting of any insurance risk.
• Enter and retrieve client information utilizing computer and various word processing and spread sheet packaged programs.
• Understand the underlying role of accounting as an information system for planning and controlling business operations.
• Develop an awareness of human relations in the work place and apply effective interpersonal skills.
• Understand basic economic principles and how they relate to business.
• Demonstrate an understanding of the legal system and legislation affecting business in general and the insurance industry specifically.
• Understand and apply the marketing techniques used by insurance companies, brokers and agents.
• Demonstrate effective oral and written communication skills.
• Appreciate the social, political and cultural aspects of our society.
• Appreciate the importance of business and corporate responsibility.

Project Management is a one-year Ontario College Graduate Certificate program, completed in two four-month levels (laptop required). Students will gain the in-depth knowledge, competencies, skills, tools, and techniques required to plan and execute major projects that achieve organizational goals on time and on budget. The Project Management Institute (PMI) Project Management Body of Knowledge is an integral part of the program curriculum. The curriculum also addresses emerging trends in project management through courses in Agile Project Management, Project Recovery and Project Leadership. Upon completion of the first level of the program, students will be eligible for the Certified Associate in Project Management (CAPM) certification, an entry-level designation offered by the Project Management Institute (PMI). Graduates will be prepared to pursue PMI's Project Management Professional (PMP) designation after completing the prescribed period of professional project management experience.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Manage the scope, cost and schedule with focus on project success as defined by approved stakeholder requirements.
• Describe other imperatives such as quality, risk and stakeholder satisfaction.
• Analyze the various quality assurance techniques and controls.
• Analyze traditional management and leadership techniques used in project management roles.
• Demonstrate a working knowledge of a project management computer software specific to the practices of project management.
• Identify the principles and models used for managing the project financials for resources, materials and the project schedule.
• Recognize organizational culture and adaptive techniques as they apply to your project and project team.
• Organize the project team through identification of the required roles and responsibilities to deliver project requirements.
• Apply appropriate legal and ethical standards.

This three-year program provides students with a sound basic knowledge of Biology, Chemistry, Mathematics and Physics, and emphasizes the principles and performance of standard laboratory practices, procedures, and techniques for biological, chemical and physical analyses.

Co-operative Education
This three-year program has four co-op work terms. Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma. More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Apply mathematical, physical, and chemical concepts to tasks, such as the analysis and synthesis of chemical compounds and samples and to develop approaches and techniques for the solution of problems.
• Conduct and interpret accurately manual* quantitative and qualitative analyses using prescribed laboratory procedures.
• Prepare organic and inorganic compounds using standard synthetic* and purification procedures.
• Perform statistical calculations to report and evaluate the results of analyses.
• Perform instrumental chemical analysis and interpret, evaluate, and report the quantitative/qualitative results.
• Apply computer skills relevant to the chemical laboratory technology field.
• Maintain and troubleshoot* laboratory equipment according to the manufacturers' guidelines.
• Perform relevant Quality Assurance and Quality Control procedures to ensure that processes remain within designated limits.
• Use interpersonal and communication skills to facilitate project management in the chemical laboratory technology environment.
• Ensure that all assigned work is performed in compliance with relevant occupational health, safety, and environmental law, legislation, and regulations; established policies and procedures; and in accordance with ethical principles.
• Apply problem-solving skills to chemical laboratory technology problems.
• Develop a plan for continued professional growth.

This program will provide students with opportunities to expand and strengthen their fundamental understanding of the science of ergonomics. Both in the lab and in the classroom, students will learn to use analytical tools for quantitative and qualitative assessments of employees’ job related tasks in the workplace. Current technologies and techniques will be examined in addition to application of theoretical principles to worker-workspace interactions. Additional topics of study include: the legislative and regulatory environment, the role of the Workplace Safety and Insurance Board, and the financial impacts of injury.

This three-year program provides students with a strong basic knowledge of Chemistry, Mathematics, Physics and Biology with focus on the concepts of air, water and waste water management. In particular, the program emphasizes in-depth training in the principles and procedures of measurement and analysis techniques, and legislation for air, water and waste.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Collect representative environmental samples, perform routine and specialized tests and interpret results, using current and relevant tools.
• Identify, select and use scientific concepts and models in the prevention, control and elimination of environmental hazards and in the remediation of contaminated sites.
• Analyze water/soil/air samples in a manner that contributes to the resolution of environmental problems through the selection and application of relevant scientific and engineering principles.
• Participate in the planning, design, implementation and maintenance of environmental projects, following standard procedures.
• Promote and maintain sustainable* practices by applying the elements of ecosystem-based management.
• Carry out work responsibilities adhering to standards of professional conduct and principles of professional ethics.
• Suggest strategies aimed at ensuring all tasks are completed in adherence to occupational health and safety standards and applicable legislative requirements.
• Contribute to the development, implementation and maintenance of environmental management systems*.
• Provide ongoing support for project management.
• Communicate technical information accurately and effectively in oral, written, visual and electronic forms.
• Develop and present strategies for ongoing personal and professional development to enhance performance as an environmental technologist.

Co-operative Education
This three-year program has four co-op work terms.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op

The program introduces the student to principles of design, planning sustainable construction, contemporary building methods,  structural and environmental engineering related to architectural construction. Individual and team projects involved with residential, industrial, commercial and institutional buildings, assist in the development of knowledge and skills required for careers in the architectural field. This co-operative education program consists of six academic terms and four work terms over a 3.3 to 3.7 year period.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Communicate with clients, contractors, other building professionals, and approval authorities.
• Prepare, read, interpret, and revise drawings, and other graphical representations used in building projects.
• Obtain, analyze, prepare, and revise specifications* and other project documents used in design* and construction.
• Prepare estimates of time, costs, and quantity, and participate in the tendering process.
• Solve technical problems related to building projects through the application of principles of building science* and mathematics.
• Collaborate with and coordinate information from structural, mechanical, and electrical building systems professionals.
• Contribute to the design* of architectural projects.
• Contribute to the analysis, planning, and preparation of site planning documents.
• Comply with the legal and ethical requirements of an architectural technologist in the practice of building design* and construction.
• Assess buildings and their interiors, and make recommendations for their repurposing and renovation.
• Ensure personal safety and contribute to the safety of others in the workplace.
• Participate in sustainable design* and building practices.
• Use and evaluate current and emerging technology to support building projects.
• Assist in the planning, scheduling, and monitoring of building projects.
• Apply business principles to design* and building practices.

Co-operative Education
This three-year program has four co-op work terms (minimum of three required).  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

This multidisciplinary program shall expose students to aspects of electromechanical systems. Traditionally, similar programs of study have been found in the electrical/electronic disciplines. Graduates from these programs will also gain knowledge of the mechanical aspects of a system, such as the ability to read mechanical prints, understand tolerances, as well as understand the mechanical nuances of a system.

This program will expose students to both electrical and mechanical principles, allowing graduates from the program to be capable of analyzing, modifying, maintaining and repairing electromechanical systems. As such, the focus of the program shall be concurrent engineering with respect to products and processes. Students shall also be exposed to project management and quality systems. The program will culminate in a 15-week capstone project course where students shall be able to apply their knowledge and document it according to current industry practice.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.0 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year Co-operative Education program delivered over three years due to the co-op pattern. Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma. More information about Co-operative Education can be found at www.fanshawec.ca/co-op.
Applicants seeking a non Co-op Endorsed Diploma should apply to the Electromechnaical Engineering Technician program, Program Code EMN3.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Fabricate and build electrical, electronic, and mechanical components and assemblies in accordance with operating standards, job requirements, and specifications.
• Interpret and produce electrical, electronic, and mechanical drawings and other related technical documents and graphics for a variety of stakeholders in compliance with industry standards.
• Select and use a variety of troubleshooting techniques and equipment to assess, maintain, and repair electromechanical circuits, equipment, processes, systems, and subsystems.
• Maintain and repair electrical, electronic, and mechanical components, equipment, and systems to ensure that they function according to specifications and to optimize production.
• Support the design and production of mechanical components by assisting in the specification of manufacturing materials and processes.
• Apply, analyze, build, install, commission, and troubleshoot a variety of mechanical, electrical, and electronic control systems, logic and digital circuits, passive AC and DC circuits, and active circuits
• Install and troubleshoot basic computer hardware and programming to support the electromechanical engineering environment.
• Maintain and troubleshoot automated equipment including robotic systems.
• Establish and maintain inventory, records, and documentation systems to meet organizational and industry standards and requirements
• Select and purchase electromechanical equipment, components, and systems that fulfill job requirements and functional specifications.
• Assist in applying quality control and quality assurance program procedures to meet organizational standards and requirements.
• Work in compliance with relevant industry standards, laws and regulations, codes, policies, and procedures.
• Develop strategies for ongoing personal and professional development to enhance work performance and to remain current in the field and responsive to emergent technologies and national and international standards.
• Contribute as an individual and a member of an electromechanical engineering team to the effective completion of tasks and projects.
• Support project management activities such as planning, implementation and evaluation of projects, and monitoring of resources, timelines, and expenditures as required.

The Developmental Services Worker (Fast Track) Diploma program prepares its graduates to support people with developmental disabilities so that these individuals may participate fully in their communities. DSW have the specialized knowledge and skills required to work with people with developmental disabilities across the life span.

Inherent to the role of a DSW is an ability to collaborate and build relationships with people with developmental disabilities and their families and to work with colleagues and members of inter-professional teams to facilitate a seamless network of support for people.
Courses focus on disabilities, person-directed support, inclusion and community resources, dual diagnosis, interpersonal skills, counseling, health, pharmacology, development, teaching, and intervention strategies. Field placements in community agencies and/or schools are part of the curriculum.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Conduct oneself in an ethical*, competent* and accountable* manner in all professional relationships.
• Provide person-directed supports and services that respect and promote self-determination for people with developmental disabilities
• Provide for the safety of people with developmental disabilities, self and others in compliance with all applicable legislation, regulations and standards of practice*.
• Support health and well-being of people with developmental disabilities.
• Employ and adapt formal and informal strategies to support the learning of people with developmental disabilities.
• Provide leadership in the development of inclusive communities*
• Develop professional and personal plans that enhance job performance and well-being.

Automotive Sales is a one-year Ontario Graduate Certificate program. You’ll begin the program by creating a strong foundation in the fundamentals of technical sales and marketing, quickly moving into specialized training in new media marketing, CRM enabled selling, emerging transportation technologies, marketing management and more. This program is also an opportunity for further study for graduates of business programs and of motive power programs. It also provides a pathway to a post-graduate opportunity for journey-people with a Red Seal in a relevant trade.

Learning outcomes
The graduate has reliably demonstrated the ability to:

• Prepare and deliver a sales presentation based on an analysis of clients’ knowledge base and needs to assist the client in making a fully informed purchase.
• Collaborate with team members to market the corporate brand and meet sales targets in order to contribute to the achievement of the company’s strategic goals.
• Establish and maintain working relationships with clients to secure their loyalty to the salesperson and the corporate brand.
• Conceptualize, develop and implement a business plan to manage personal brand and sales goals.
• Apply the principles of business ethics and corporate social responsibility to adhere to industry and professionalism standards.
• Use information technology relevant to the sales function to manage accounts and client relationships.
• Contribute to the development and execution of the company’s strategic account management plans to secure and satisfy key account stakeholders.
• Explain both the basic and the emerging technological features of an automotive system, including the variables that effect each component, to ensure a client’s full understanding of the vehicle.
• Research new and emerging technologies in the automotive sector to maintain currency in a rapidly developing field and effectively market and sell new products and technologies.

The Honours Bachelor of Commerce (Accounting) program is a four-year, honours level degree with a mandatory co-op work term between Levels 7 and 8. Students will study many aspects of accounting including financial accounting, cost accounting, management accounting, business finance, auditing and taxation in addition to a variety of general business management concepts including business strategy, marketing and human resources. The program will satisfy the degree requirements for all accounting professional bodies and will be closely aligned with the requirements for the Chartered Professional Accountants of Ontario (CPA). Students will be required to write certification exams for the professional bodies after graduation and fulfill experience requirements as part of the certification process for any professional body.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Use the interdependence of various functional areas of business (i.e. financial, marketing, operations, human resources) to achieve organizational success in domestic and international environments.
• Develop strategies that will achieve organizational goals through integration of business methodologies that assess costs, benefits, risks, and opportunities, and that utilize current and emerging technology and trends.
• Enhance business opportunities by incorporating external variables into various business decision models.
• Assess the unique business needs of organizations of various sizes, public sector, private sector, and not-for-profit firms.
• Evaluate professional, ethical, and legal codes of conduct.
• Research, analyze, and critically evaluate qualitative and quantitative data from a variety of sources to support effective business decisions and encourage innovation through problem-solving, critical thinking, logic and reasoning.
• Communicate information, arguments, and analysis accurately and reliably for the message, audience, and purpose.
• Perform effectively and efficiently within groups or teams, demonstrating leadership, team-building, and influencing skills.
• Design personal learning plans and integrate learning strategies into current and future development goals.
• Assess resource allocation decisions that influence sustainability practices and drive economic, social, cultural, and environmental stewardship.
• Analyze domestic and international business opportunities within an international context.
• Plan, implement, and evaluate projects and programs, using project planning principles and tools.
• Apply management-level decision-making and strategic planning skills.
• Develop a business plan based on sound research that integrates business principles and best practices.
• Prepare, analyze and interpret financial statements and reports for both private and public corporations.
• Prepare, analyze and interpret individual and corporate tax returns.
• Apply and demonstrate computer skills and knowledge of information systems to support the accounting, auditing and taxation functions including maintaining accounting records, preparing financial statements, preparing reports and tax returns.
• Advise on basic personal and corporate tax issues using the principles of Canadian tax law.
• Design and evaluate an organization's internal control and accounting information system, taking risk management (including risk of fraud and illegal acts) into account.
• Plan and perform an audit of financial statements in accordance with generally accepted auditing standards.