Diploma in Office Administration - Health Services

at Fanshawe College - London Campus Canada

Digital Communication Management is a two-semester Ontario College Graduate Certificate program that is intended to prepare students to deliver messages in today's increasingly connected media environment. It is designed for students who want to expand their skills in the production and management of social media, media communications, video and audio production, photography, web and digital design.

Graduates will be able to leverage these skills in content strategy and curation, as well as user experience and design to develop significant opportunities for employment in almost any sector that wishes to engage or educate an audience.

This program blends theory with hands-on application of theoretical principles delivered through course work and field practicum.  Students in this program will develop their knowledge and professional skills in areas such as child development and best practices in early childhood; the early childhood educator's role and responsibilities; the importance of play in children's learning; family involvement and curriculum design and implementation.

When the student graduates they will have the knowledge and necessary skills to work with children, families and community in the context of early learning and development programs for children from birth to age twelve. The student will be prepared to work in a variety of settings, including child care centres, early learning and family centres, Best Start programs, before and after school programs and with school boards.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Create learning contexts to enable, build and maintain caring, responsive relationships in partnerships with children, families and communities that value and respect social, cultural and linguistic diversity including Indigenous peoples’ worldviews and Francophone identity;
• Co-create, facilitate and reflect upon inquiry and play-based early years and child care programs and pedagogical approaches to support children’s learning, holistic development and well-being following children’s capabilities, interests, ideas and experiences;
• Co-design and maintain inclusive early learning environments to value and support equitable, accessible and meaningful learning opportunities for all children, their families and communities in a range of early years and child care settings;
• Collaborate with children, families, colleagues, agencies and community partners to create, maintain, evaluate and promote safe and healthy early learning environments to support independence, reasonable risk-taking and healthy development and well-being;
• Use observation strategies to identify children’s strengths and challenges and to ascertain when children and families might benefit from additional support or community resources;
• Use professional communication in interactions with children, families, colleagues, employers, the regulatory body, government authorities and children’s service agencies to meet legal and ethical standards of the early years sector;
• Act in accordance with relevant legislation, regulations, College of Early Childhood Educators Code of Ethics and Standards of Practice, agency policies and procedures and principles of evidence-informed practice and reflect upon their impact on one’s own role in early years and child care settings;
• Identify, report and document when a child is in a situation of perceived risk for, or actual neglect or abuse, in accordance with legislation, the College of Early Childhood Educators Code of Ethics and Standards of Practice, policies and procedures;
• Create and engage in partnerships with families, communities, colleagues, interdisciplinary professionals, authorities and child service agencies to advocate for quality early years and child care programs and services;
• Engage in reflective practice and continuous professional learning in accordance with principles of lifelong learning, evidence-informed practices in the early years sector and requirements of the College of Early Childhood Educators.

Research and Evaluation (Co-Op) is an Ontario College Graduate Certificate program that supports students and professionals in developing sought-after research and program evaluation skills. Program evaluation in Canada is an expanding industry in terms of both its general use and the diversity of contexts in which it is applied. Students learn diverse social science research methods and apply them with the aim of program evaluation and optimization. Students also have the option to complete a co-operative work experience that will enhance the applicability of their skills to the workplace.

Co-operative Education
This one-year program has one co-op work term.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Certificate.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Use current information technology tools to retrieve, organize, process, and communicate both qualitative and quantitative evaluation and research data
• Translate research and program evaluation goals into appropriate evaluation designs and methods
• Construct actionable recommendations for stakeholders based on accurate analysis of the information
• Design clear, persuasive and accurate documentation to collect, support and present data for program evaluation and research projects
• Meet the objectives of organizations and clients through applying appropriate program evaluation and research methods, and through accurately analyzing research and evaluation findings
• Apply appropriate statistical techniques to generate high-quality information and analysis
• Complete all work in accordance with ethical, legislative and professional requirements and standards
• Contribute to the management of a project, ensuring that it meets all necessary goals and parameters (e.g. scope, design/features, timelines, etc.)
• Effectively communicate specialized information to diverse audiences with varying degrees of technical knowledge
• Accurately and persuasively report on the progress and results of program evaluation and research projects to relevant stakeholders
• Increase organizational efficacy by capturing, interpreting and applying organizational information using knowledge management techniques

The Motive Power Technician (Diesel) Diploma program is a two-year Ontario College Diploma program.  The program is designed to develop graduates with essential advanced technical, organizational, interpersonal, administrative and managerial skills required for the heavy duty service industry as well as providing progressive and comprehensive learning experiences on internal combustion compression ignition engines, power trains and related modern heavy duty systems. Students will learn to communicate effectively, diagnose and solve problems logically and to undertake responsible work tasks with a minimum of supervision.

Graduates may also be in a favourable status if they wish to apply for our alternative Motive Power Technician (Automotive) Diploma program. Credit for those courses that bridge our diploma programs will be granted; therefore, significantly reducing the requirements for this second Ontario College Diploma.

Learning Outcomes:-
The graduate has reliably demonstrated the ability to

• Analyse, diagnose, and solve various motive power system problems by using problem-solving and critical thinking skills and strategies and by applyingfundamental knowledge of motor vehicle operation, components, and their interrelationships.
• Diagnose and repair climate control systems in compliance with manufacturers' recommendations.
• Diagnose and repair engine systems in compliance with manufacturers' recommendations.
• Diagnose and repair electrical, electronic, personal safety, and emission components and systems in compliance with manufacturers' recommendations.
• Diagnose and repair drive train components and systems in compliance with manufacturers' recommendations.
• Diagnose and repair suspension, steering, and brake components and systems in compliance with manufacturers' recommendations.
• Disassemble and assemble components to required specifications by applying workshop skills and knowledge of basic shop practices.
• Select and use a variety of troubleshooting techniques and test equipment to assess electronic circuits, vehicle systems, and subsystems.
• Apply knowledge of hydraulics and pneumatics to the testing and analysis of motive power systems and subsystems.
• Communicate information effectively, credibly, and accurately by producing supporting documentation to appropriate standards.
• Use information technology and computer skills to support work in a motive power environment.
• Prepare, support, maintain, and communicate data from log, record, and documentation systems.
• Apply business practices, project management skills, and communication skills to improve customer service.
• Assist in quality-control and quality-assurance programs and procedures.
• Develop and use personal and professional strategies and plans to improve professional growth, job performance, and work relationships.
• Complete all assigned work in compliance with occupational, health, safety, and environmental law; established policies and procedures; codes and regulations; and in accordance with ethical principles.

The Aviation Technology - Aircraft Maintenance and Avionics Advanced Diploma is a Transport Canada approved program (TC-2018-02-4248) that provides students with the knowledge and skills required to start a career in aircraft maintenance and/or aircraft avionics maintenance. This program will cover all aspects of aircraft maintenance including systems used in general aviation, corporate, and charter transport category aircraft as well as helicopters. The program will also include avionics training for service, repair, and maintenance of aircraft electrical and electronic systems such as communication, navigation, and data systems.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Service, test, troubleshoot and repair aircraft and systems on large or small, fixed or rotary wing aircraft in accordance with manufacturers' specified instructions, accepted aviation techniques/practices and the requirements of the Canadian aviation regulations.
• Evaluate fixed wing and rotary aircraft structures and complete maintenance, assembly, fabrication, and structural repair work on large and small aircrafts in accordance with technical manuals, standard practices, and standards of performance and safety.
• Perform scheduled and unscheduled inspections on aircraft structural, operational, environmental, communication, navigation, surveillance, and flight guidance systems to ensure they are in proper working order and meet standards of performance and safety.
• Remove, install, and configure airframe and avionics parts, components, and line replaceable units as part of unscheduled maintenance and out-of-phase tasks.
• Remove, install, and configure the aircraft power plant and accessories on both turbine and piston engines.
• Remove, install, configure, test, and evaluate function and operation of instrument, communication, navigation, surveillance, and flight guidance systems.
• Diagnose malfunctions and defects in aircraft systems, avionics systems, and related components using technical manuals, drawings, wiring diagrams, engineering orders, and standards of performance and safety.
• Evaluate component wear and fatigue using appropriate measuring devices to determine necessary repair or replacement tasks in order to maintain the aircraft's airworthiness and safety.
• Complete airworthiness directives, manufacturers' service bulletin, and engineering modification tasks on aircraft systems, avionics systems, and structures.
• Dismantle and reassemble airframes, aircraft engines, and electrical and electronic systems for repair and overhaul.
• Interpret written instructions, schematics, manufacturers' specifications, technical drawings, manuals, and computer-based information while performing routine and unscheduled tasks.
• Maintain detailed inspection, repair, maintenance, and certification records and reports to meet industry regulations and logbook requirements.
• Perform all work in accordance with health and safety regulations, manufacturers' specifications, and Transport Canada guidelines.
• Evaluate, modify and implement quality control and quality assurance procedures to meet organizational standards and requirements.

This program emphasizes the dynamic role of the Doula within communities to prepare graduates for a rewarding career collaborating with health care teams to honour and advocate for expectant families throughout the full spectrum of their reproductive journey. The curriculum captures the specialized evidence-informed knowledge, skills, and experience relating to anatomy, physiology, and the emotional, physical, and cultural aspects of pregnancy and birth required by Doulas to provide families with information and support during pregnancy, childbirth, newborn care, and including loss. In addition, students are introduced to business management/entrepreneurship concepts and strategies, including business ethics, contracts, marketing and sales techniques, and personal financial management.

Learning Outcomes

• Assist with the delivery of family-centred maternity care in collaboration with members of the health care team.
• Examine the historical, political, and cultural aspects of the provision of maternity care both locally and globally and identify how they shape the experiences of contemporary mothering to meet the needs of clients.
• Apply knowledge of the anatomy and physiology of a woman during pregnancy, birth, and postpartum to address the concerns and needs of clients.
•  Provide evidence-informed physical, emotional, physiological, and psychosexual support to enhance the comfort, health, and well-being of individuals and families as they negotiate the various transitions associated with pregnancy, birth, and postpartum.
• Provide families with community and online resources related to the childbearing years to empower clients to make evidence-informed choices regarding pregnancy and birth options and newborn care, including infant and newborn nutrition.
• Describe diagnostic testing procedures and medical interventions routinely used during pregnancy, labour, birth, and the postpartum period, and recognize the normal ranges and parameters for those test results.
• Identify early signs of maternal physical and mental health concerns, and refer clients to appropriate community resources in a timely manner.
• Foster professional relationships with clients, family members, caregivers, and other doulas.
• Establish and maintain a professional doula business in accordance with professional, legal, and ethical guidelines.
• Identify and support clients’ needs based on the theories of diverse social determinants of health, cultural humility, and intersectionality and the principle of harm reduction.

Interior Decorating is a two-year Ontario College Diploma program designed to develop the skills and knowledge necessary for a career in one of the many segments of the residential interior decorating field. Students will study the fundamentals of interior decorating, including space planning, colour theory, material selection, kitchen and bath design and visual merchandising. Students will build interpersonal, communication, sales, business and marketing skills. Drawing, presentation and drafting techniques (both manual and computer-aided) will be developed. Courses are delivered in lecture, studio and lab formats; the hands-on studio environment allows the student to work on 2D and 3D projects in close contact with their professor. Upon successful completion of the program, the student will be equipped with the essential skills necessary to pursue employment and carry on their development as a professional in the decorating field.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Analyze the client's needs and goals using research techniques and taking psychological, sociological and physiological needs into consideration.
• Collaborate in the preparation of a design proposal/contract to define the scope of services for the decorating project.
• Analyze existing space conditions and decorating components in order to determine what modifications are required to meet the client's needs.
• Prepare a design concept which meets all the criteria (i.e.: historical context, accessibility) of a given decorating project using the creative process.
• Communicate the design concept to the client in visual and written formats.
• Use a variety of media and rendering techniques to communicate the character of the space.
• Prepare technical documents (i.e. plans, elevations) needed for the implementation of the decorating solution.
• Collaborate with a variety of design and decoration professionals for the implementation of the decoration solution.
• Evaluate the effectiveness of the final decoration solution.
• Develop strategies and plans to implement and maintain a decorating business.

The program consists of four academic levels and eight months of co-op working in industry. The program prepares graduates for employment in areas such as numerically controlled machines programming, tool design, production planning, statistical process control, value engineering, advanced machining and maintenance engineering throughout the manufacturing industry. Modern numerically controlled CNC and CAD/CAM equipment is utilized in this program.

Other Information
Graduates of the two-year Manufacturing Engineering Technician (Co-op) Ontario College Diploma program may apply to Level 5 of the Manufacturing Engineering Technology (Co-op) program to complete the requirements for an Ontario College Advanced Diploma in Manufacturing Engineering Technology. Students wishing to continue into the Manufacturing Engineering Technology (Co-op) program must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012.
This program will be delivered over two years, which includes four academic levels and two 4-month co-op terms.
A CONNECT lab fee of $50.00 per academic term is included in the Additional Program Fees stated in the Fee Schedule. This fee helps cover costs associated with the delivery of the CONNECT mobile computing program.   

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.0 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year Co-operative Education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Analyze and solve routine technical problems* related to manufacturing environments through the application of engineering principles.*
• Conduct routine analysis* of components, processes, and systems through the application of engineering principles* and practices.*
• Interpret and prepare graphics* and other technical documents* to appropriate engineering standards.
• Use computer hardware and software to support the engineering environment.
• Apply knowledge of manufacturing materials, operations, and processes to support the production of components.
• Apply knowledge of machinery, tools and other equipment to manufacture and assemble components.
• Conduct quality control and quality assurance procedures as required.
• Recognize the environmental, economic, legal, safety, and ethical implications of manufacturing projects.
• Use and maintain documentation, inventory, and records systems.
• Contribute to the implementation of a manufacturing project.
• Develop strategies and plans to improve job performance and work relationships.

The Motive Power Technician (Automotive) Diploma program is a two-year Ontario College Diploma program. The program is designed to develop graduates with essential advanced technical, organizational, interpersonal, administrative and managerial skills required for the automotive service industry as well as providing progressive and comprehensive learning experiences on internal combustion spark ignition engines, power trains and related modern vehicle systems. Students will learn to communicate effectively, diagnose and solve problems logically and to undertake responsible work tasks with a minimum of supervision.

Graduates may also be in a favourable status if they wish to apply for our alternative Motive Power Technician (Diesel) Diploma program. Credit for those courses that bridge our diploma programs will be granted; therefore, significantly reducing the requirements for this second Ontario College Diploma.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Analyse, diagnose, and solve various motive power system problems by using problem-solving and critical thinking skills and strategies and by applyingfundamental knowledge of motor vehicle operation, components, and their interrelationships.
• Diagnose and repair climate control systems in compliance with manufacturers' recommendations.
• Diagnose and repair engine systems in compliance with manufacturers' recommendations.
• Diagnose and repair electrical, electronic, personal safety, and emission components and systems in compliance with manufacturers' recommendations.
• Diagnose and repair drive train components and systems in compliance with manufacturers' recommendations.
• Diagnose and repair suspension, steering, and brake components and systems in compliance with manufacturers' recommendations.
• Disassemble and assemble components to required specifications by applying workshop skills and knowledge of basic shop practices.select and use a variety of troubleshooting techniques and test equipment to assess electronic circuits, vehicle systems, and subsystems.
• Apply knowledge of hydraulics and pneumatics to the testing and analysis of motive power systems and subsystems.
• Communicate information effectively, credibly, and accurately by producing supporting documentation to appropriate standards.
• Use information technology and computer skills to support work in a motive power environment.
• Prepare, support, maintain, and communicate data from log, record, and documentation systems.
• Apply business practices, project management skills, and communication skills to improve customer service.
• Assist in quality-control and quality-assurance programs and procedures.
• Develop and use personal and professional strategies and plans to improve professional growth, job performance, and work relationships.
• Complete all assigned work in compliance with occupational, health, safety, and environmental law; established policies and procedures; codes and regulations; and in accordance with ethical principles.

This program prepares students to practice as primary oral health care providers in a variety of practice environments, including clinical, education, health promotion and research. Dental hygienists are preventive specialists who provide oral health services based on scientific knowledge and a client-centerd model of care.  Program emphasis is on preparing students to function within their scope of practice, in a collaborative manner, with the client, the community and other health care providers. Seminars, case presentations, community health practicums, and the clinical setting contribute towards developing a professional committed to the principles of quality assurance and continued competency. Graduates of this program must successfully complete the National Dental Hygiene Certification Examination to be eligible for registration by the College of Dental Hygienists of Ontario. This program is accredited by the Commission on Dental Accreditation of Canada.

Learning Outcomes 
The graduate has reliably demonstrated the ability to:

• Practise in a professional and competent manner within the defined scope of practice and consistent with current regulations and standards of practice.
• Evaluate clients' oral health status using determinants of health and risk analysis to identify needs, justify treatment decisions and provide appropriate referrals to other health care professionals as required.
• Design, implement and evaluate a range of primary, interceptive, therapeutic, preventative, and on-going oral health care services to meet the unique needs of clients.
• Analyze oral health issues in need of advocacy, identify networks and promote actions that will support change and facilitate access to care.
• Identify, select, implement and evaluate quality assurance standards and protocols which contribute to a safe and effective working environment.
• Establish and maintain professional and interprofessional relationships which contribute to client care safety and positive health care outcomes.
• Facilitate the development of specific oral health attitudes, knowledge, skills, and behaviours in clients by selecting and utilizing principles of teaching and learning.
• Develop and present a model for a DH practice that addresses relevant business principles, current legislation and standards of practice