Diploma in Office Administration - Health Services

at Fanshawe College - London Campus Canada

Logistics and Supply Chain Management is a one-year Ontario College Graduate Certificate (completed in two levels) designed for university and college graduates seeking a career in the supply chain sector.

The curriculum will focus on applied knowledge in the field of supply chain management within a global economy, encompassing the planning and management of all activities involved in procurement and all logistics management activities.  

Graduates of the program in Logistics and Supply Chain Management will be eligible to pursue a number of credentials within the supply chain management field.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Apply knowledge of the functional components within logistics to the interrelationships in the integrated supply chain.
• Employ a working knowledge of best practices in supply chain management.
• Apply the basics of purchasing and supplier management to current best practices.
• Apply knowledge of forecasting and inventory management theories and methodologies.
• Use logistics technology tools and resources, in order to comply with the requirements of logistics/supply chain management.
• Utilize information technology systems proficiently to support logistics management decisions.
• Evaluate and select warehousing and transportation options and recommend appropriate solutions for business requirements.
• Apply the basics of financial management including cost and managerial accounting.
• Participate effectively in the planning, implementation, and evaluation of projects.
• Conduct business in compliance with relevant national and international law, legislation, regulations, safety requirements, and professional standards.
• Conduct business in the international marketplace.
• Apply understanding of human resources management and organizational behaviour to establish and maintain effective teamwork relationships.
• Communicate effectively, orally and in writing, as required in a business culture.
• Apply problem-solving and critical-thinking skills as required in logistics/supply chain management.
• Present oneself professionally to, and within, the marketplace.
• Apply knowledge of the relationship of customer service to logistics/supply chain management.
• Apply the basics of sales and marketing functions and their interrelationship within the supply chain.

The professional faculty, including Registered Massage Therapists, medical professionals and seasoned professors will provide students with a high calibre experience. Students will learn, first hand, that the practice of massage therapy is the "assessment of the soft tissue and joints of the body and the treatment and prevention of physical dysfunction and pain of the soft tissues and joints by manipulation to develop, maintain, rehabilitate or augment physical function, or relieve pain," as according to The Massage Therapy Act of Ontario. The Massage Therapy program at Fanshawe College is both challenging and rewarding. Through this program, you can acquire more than the core knowledge and skills required to succeed as a massage therapist.

Theory and practice are integral to the program, and students will be exposed to directly learning the skills of a Massage Therapist in the first level. Individual attention is spent by the faculty to ensure you achieve the utmost from your education. Many adjunct therapies to the Massage Therapist will be studied, including: sport massage, clinical massage, pregnancy massage; to name a few.

Successful students will be recommended to the CMTO for their entry exams to the profession. The faculty at Fanshawe College will provide every measure to ensure you receive the greatest preparatory education to take these exams with confidence.

Project Management is a one-year Ontario College Graduate Certificate program, completed in two four-month levels (laptop required). Students will gain the in-depth knowledge, competencies, skills, tools, and techniques required to plan and execute major projects that achieve organizational goals on time and on budget. The Project Management Institute (PMI) Project Management Body of Knowledge is an integral part of the program curriculum. The curriculum also addresses emerging trends in project management through courses in Agile Project Management, Project Recovery and Project Leadership. Upon completion of the first level of the program, students will be eligible for the Certified Associate in Project Management (CAPM) certification, an entry-level designation offered by the Project Management Institute (PMI). Graduates will be prepared to pursue PMI's Project Management Professional (PMP) designation after completing the prescribed period of professional project management experience.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Manage the scope, cost and schedule with focus on project success as defined by approved stakeholder requirements.
• Describe other imperatives such as quality, risk and stakeholder satisfaction.
• Analyze the various quality assurance techniques and controls.
• Analyze traditional management and leadership techniques used in project management roles.
• Demonstrate a working knowledge of a project management computer software specific to the practices of project management.
• Identify the principles and models used for managing the project financials for resources, materials and the project schedule.
• Recognize organizational culture and adaptive techniques as they apply to your project and project team.
• Organize the project team through identification of the required roles and responsibilities to deliver project requirements.
• Apply appropriate legal and ethical standards.

The two term Construction Project Management program will focus on the knowledge and skills required to advance in the construction industry to a management position, acknowledging the new demands of this role that include the theory and practice of managing a residential, industrial, commercial and institutional (I.C.I.) construction project from start to finish, while working inter-professionally and coordinating the work with a variety of other trades/professions. This program is also designed to meet the need for people with out-of-Canada qualifications such as architects and engineers to use their skills and qualify for these well paid, rewarding jobs.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Assess requirements for construction industry business planning and management.
• Formulate strategies for human resource planning and management.
• Integrate and apply knowledge of construction legislation, standards, procedures and contract law into an on-going planning and decision making process.
• Justify safe work practices including risk analysis and risk management theory, assisting in the formulation of options on the basis of specific project/operational requirements.
• Utilize collaborative leadership skills to communicate and influence project stakeholders to achieve project goals.
• Manage and execute a variety of construction projects using project management principles, practices and tools.
• Build and lead interdisciplinary teams throughout the project lifecycle using negotiation and problem solving skills.

This three-year, advanced diploma program follows a curriculum approved by the College of Respiratory Therapists of Ontario (CRTO), the Canadian Society of Respiratory Therapists (CRST) and the National Alliance of Respiratory Therapy Regulatory Bodies (NARTRB), and is accredited nationally through Accreditation Canada.  College faculty, together with instructors from the clinical affiliates, provide the scientific foundation and clinical experience required to prepare students for practice at the entry-level within Ontario, as well as nationally and internationally.

Companies are increasingly challenged with how to collect and make sense of vast amounts of data in order to improve their competitive position. A critical role in the facilitation of software/system development for the purpose of collecting data will be played by the Technical Systems Analyst. This IT professional will interface with organizational areas to gather their business (data) requirements and translate them into functional systems design specifications that can be successfully implemented by IT teams. In order to fulfill this role, the candidate must have a solid foundation in IT supplemented by the critical skills to be developed in this program, including: application software development, business data analysis and modeling, customer engagement/communications management, business process and enterprise resource planning. A key part of this graduate program is the applied aspects of the curriculum. Students will have the opportunity to engage in the process of business analysis for information technology (IT) through case studies and industry-based projects.

Fashion Design is a three year co-operative Ontario College Advanced Diploma program providing professional career-directed training in the development, production management and marketing of apparel design. Through classroom theory, lecture, lab work, field trips and work term experience, skills are applied. Networking with industry professionals promotes future employment opportunities. Emphasis is placed on design analysis, apparel manufacturing and technology, and design communications and marketing. Skills such as fashion illustration, computer-aided design, pattern-making and draping, and garment construction techniques are taught, and supported by studies of textile technology, historical research, manufacturing processes and applied computerized technology in the fashion industry. The program fosters creative and independent problem solving in students, preparing them for a future in the various sectors of the rapidly changing fashion industry.

Co-operative Education
This three-year program has two co-op work terms.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Recognize the interrelationships among designers, manufacturers, merchandisers and consumers in the domestic and international marketplace
• Create original designs using flat pattern and draping techniques that incorporate design principles and address fitting variations for women's wear
• Use state of the art manufacturing computer technology in the Apparel development and design process
• Produce originally designed apparel that demonstrates an understanding of raw materials, colours, silhouettes, textures, and techniques, and meets industry standards
• Source and select raw material, illustrate concepts, apply production specification and costing information, and develop patterns to produce apparel that reflects quality standards
• Analyze the organizational functions, systems and logistics in the manufacturing and marketing of apparel
• Apply business principles that relate to launching products, starting up a new business and planning, organizing and running a special event
• Adapt global fashion trends from the historical, current, and future perspective to produce salable designs for consumers
• Produce and present work that meets the standards, ethics and practices of the domestic and global fashion industry
• Apply visual communication skills that allow for creative product development, design collaboration and professional portfolio development

Personal Support Worker is a two level program leading to an Ontario College Certificate.  Graduates, as entry-level unregulated workers, have the knowledge, skills, and attitudes necessary to provide personal care and home management services to clients in both community and institutional settings.

Personal Support Workers work with clients who are stable and who have clearly identified needs that are not expected to change significantly. They work under the supervision of care/service teams (which include nurses and other regulated or non-regulated care providers) as well as under the direction of the client.

Learning Outcomes:
The graduate has reliably demonstrated the ability to

• Work within the personal support worker role in community, retirement homes, long-term care homes and/or hospital care settings* in accordance with all applicable legislation and employer's job description, policies, procedures and guidelines.
• Act responsibly and be accountable for own actions while recognizing the boundaries of knowledge and skills within the personal support worker role that require collaboration with the clients, families, supervisors and/or other members of the interprofessional care/service team*.
• Participate as a member of the interprofessional care/service team* and maintain collaborative working relationships in the provision of supportive care* in community, retirement homes, long-term care homes and/or hospital care settings*.
• Provide client-centred* and client-directed* care that is based on ethical* principles, sensitive to diverse client and family values, beliefs and needs, and which follows the direction of the plan of care/service plan*.
• Establish and maintain helping relationships* with clients and their families reflecting open communication, professional* boundaries, employer's policies and adhering to confidentiality and privacy legislation.
• Identify relevant client information using basic assessment and communication skills and report and document findings in accordance with the requirements of employer policies and procedures and all applicable legislation.
• Promote and maintain a safe and comfortable environment for clients, their families, self and others including the implementation of infection prevention and control measures and emergency first aid procedures that are in keeping with the plan of care/service plan*, employer policies and procedures, and all applicable legislation.
• Assist clients across the lifespan with routine activities of daily living* by applying basic knowledge of growth and development, common alterations in functioning, disease prevention, health promotion and maintenance, rehabilitation and restorative care*.
• Assist clients with medication* in keeping with the direction of the plan of care/service plan* and under the direction and monitoring of a regulated health professional* or most accountable person* and in accordance with all applicable legislation and employer's policies.
• Assist with household management tasks* and instrumental activities of daily living* in accordance with the plan of care/service plan* and considering the preferences, comfort and safety of clients, families and significant others.
• Assist clients who are caring for dependent individuals* considering client and family choices, professional* boundaries and the direction of the plan of care/service plan*.
• Identify and report situations of neglect, and potential, alleged or witnessed/actual incidents of abuse, and respond in accordance with all applicable legislation and employer's policies and procedures.
• Assist in the provision of culturally relevant* palliative and end-oflife care* to clients experiencing life threatening illness and to their families and significant others, from diagnosis through death and bereavement, and in accordance with clients' choices and the plan of care/service plan*.
• Use identified approaches and best practices to support positive and safe behaviour in clients experiencing cognitive impairment, mental health challenges and/or responsive behaviours*.

The Aviation Technician - Avionics Maintenance program is a Transport Canada approved program (TC-2011-08-4128) that provides the knowledge and skills required to start a career in aircraft avionics maintenance, which is responsible for servicing, repair and maintenance of aircraft electrical and electronics systems such as communication, navigation and data systems. This program covers all aspects of aircraft avionics systems used in general aviation, corporate, charter transport category aircraft and helicopters.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Apply the current regulatory requirements to the safety and airworthiness of aircraft.
• Perform major and minor maintenance tasks on airframes and engines.
• Install and maintain aircraft electrical systems.
• Install and maintain aircraft instrument systems.
• Install and maintain aircraft avionic and flight control systems.
• Apply the principles and practices of aircraft maintenance engineer category “E” to all work situations.

Fashion Marketing and Management is the business of fashion. We provide the knowledge with the hands on approach to prepare you for a dynamic career in retail. Our three areas of study focus on business, technology and visual presentation with emphasis on principles of marketing and management. Students will be responsible for the retail operations of our program campus store Live Chic and LiveChic.ca through buying, sales, inventory, merchandising, visual presentation, marketing and social media.

Co-operative Education
This two-year program has two co-op work terms.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Examine the evolution of fashion and design movements and their relationship to designers, producers and retailers.
• Adhere to ethical, sustainable and innovative practices for leadership in the domestic and global fashion industry.
• Apply principles of purchasing, inventory management, and merchandising when making business operations decisions in the manufacturing, wholesale and retail sectors of the fashion industry.
• Apply accounting fundamentals and financial management skills when making business operations decisions.
• Apply principles of effective organization, management, employee and labour relations to the operation of a fashion business.
• Discuss the construction of fashion merchandise and the relationship of design, workmanship and price range to consumer behavior and satisfaction.
• Analyze current design trends to predict sales dynamics for fashion products and services.
• Develop marketing goals, objectives, and strategies related to advertising and promotion of fashion products and services, using contemporary consumer psychology concepts and emerging technology.
• Use professional sales and customer service techniques to sell in retail, wholesale and e-commerce settings.
• Develop creative concepts for fashion products and services that meet innovation, entrepreneurship or social enterprise objectives.
• Develop and apply business communication strategies for personal, career and professional development to enhance work performance and maximize management and leadership skills.